UPDATE 11/12: Reports of the mini update hitting devices and allowing players back in til the main one is pushed. So please check your devices to see if you can get back in the game now.
Hey there Clammers. Bouncing on by due to I know a lot of your are still anxiously awaiting to play the game. This is the latest update we received on the “getPlayArea” glitch that hit players.
It seems this error occurred when players had stored their main Characters into their Inventory. Ones required to trigger main questlines, like Peter. So please DO NOT STORE MAIN CHARACTERS (the Nuke option will not store them). I would actually suggest one step further and say do not store a single one at all. At least not until this is all patched and fixed. We would hate to see anymore players locked out of their games.
In the meantime, two things are happening. TinyCo is working on a short term temporary fix to help pull the stored characters out of your Inventory and back into your game, once again allowing you to play your game. This is priority and they are working to push it out as quickly as they can. They are also working on a long term game wide permanent patch that will help prevent the issue from happening again in the future. This will be the a 1.4.5 Update.
So hang in there. No more need to email in as help is on its way. I know it is tormenting not being able to play, especially for us Addicts. Give them time, a fix is coming.
~Bunny
Family Guy Addicts 
Hi there, I have this issue and have never stored any of my characters. Curious to know if anyone else is in the same boat. I’ve emailed tinyco but no response yet.
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Yea me too. It just keeps saying getPlayArea
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Yes, I just ran into this problem!! What the hell do I do?? I’m very confused I didn’t know I was storing anything in inventory !!! Where do I go from here, I can’t get into my game? Do I uninstall, do I do an update? Pls help
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Did you place those broken cars out of Inventory?
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I still have this glitch. v.v I can’t play the star trek event
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Did you email TinyCo these last few days? If not, do so. Did you try all basic troubleshooting? Make sure you are on the most up to date version in the app market?
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i may be 4 days behind now that this glitch has been patched, but i’m so glad to be playing again. *fist bump* i’m slowly catching up in the last 24 hours though and will have my hands full tonight or tomorrow (whenever they update the quest lines). Should have Stan unlocked by Saturday, if all goes as planned with the drop rates. 😀
-MK
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Vinnie keeps popping back out of storage, and now I don’t have the option to store him at all. I’m assuming that it probably has something to do with the “Storing Main Characters” glitch, but figured I’d at least ask/comment about it in here.
PS: Thanks for everything y’all do to help us out and keep us informed. 🙂
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Yes. No more storing them to prevent THIS from happening. 😉
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Does anyone know when the iOS update 1.4.5 is?
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Not til they are done with it. For now, the mini patch is in place.
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Oooh well to bad i am gonna play it again when there is a new update because everytime i am clicking on stan my game is crashing
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That sounds like another issue completely. You may want to have them look into it. The patch coming is for something else.
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Hi Bunny, are they still working on the Carl problem from Android? He is still not showing up.
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Lol. As I keep saying…I will put up a post on our site when he is available. 🙂
Hang in there…I would prefer they NOT release him if all he will do is crash our games and lock us out. I prefer to keep playing myself. 🙂
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Okay thanks. Sorry for the repetition
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Lol. It is ok. No worries.
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I mean for* btw tiny co never answers my emails. During one of the events two of my items disappeared. One of was a trophie and one I paid 100 clams for and I never got refunded. 😦
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There again I have to ask…email? Which one? Help@tinyco.com? If not that one, than not sure where your emails went.
The best two ways always to get issues to the techs are first…directly via your in game messaging options. It goes right to them and automatically has ALL your game info attached. Makes a find and fix so much easier. They can also message right back in there too when they get to you.
Email second only if you can’t get in your game. When doing so you need to attach pics and as much details as possible to the issue as well as your Player ID so they can locate your game (no info attached on an email) and start to find issue to fix it.
Give them at least 3 business days to respond. If no word after a week, send a follow up on same email or message chain if possible.
Reply to any emails sent back. Even auto replies.
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Is it safe to store characters yet? Thanks y’all’s.
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Thank you. Thank you. Thank you. I know that you have helped us get our game back. You deserve a lot of the credit for TinyCo fixing this problem.
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Awwww just trying to help fellow players. 🙂
Happy to do it.
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WOOHOO!! HURRAY!! Kittens for everyone!! (Translation: I’ve been reunited with my sweet, sweet Alien due to accessing my game again.)
Bunny & Alissa, thank you SO SO much for your help here — I know your constant communication with TinyCo helped move this fix along. Plus I really appreciate you enduring all my whining! 🙂
(Come pick out your kittens!)
P.S. Is it sad how filled with joy I am over this? I mean, really!
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Awwwwww…Well it makes me happy to know you all are back in your games now. I don’t like when people cant play and have fun.
(Where is my pictures?) 😛
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Would you still recommend not storing characters, main or otherwise? Thanks for y’all’s help.
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Until the 1.4.5 patch hits and we get more of a go ahead…I would hold off on any main characters
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When I store them and quit the game, they’re all back in town anyway when I restart. Thanks!!
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I think it is the fail safe they pushed to make sure no issues til they get a main patch pushed.
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Cool, I figured. Thanks for quick response, as always!!!
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🙂
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It better not be that sad because I’m that happy too!!!! Lol good ol bunny and Alissa had to hear whining fri me too so they’re prolly just as glad as we r
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Looks like the patch was just pushed!! I can get into my game now!!
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That’s what I like to hear?
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how come the free clams guy for american dad keeps telling me no videos
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Because you watched them all and there are no more videos to watch at this time. It is just a random thing.
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Why can I only visit about half of my friends per day? This has been going on for almost a week. Once I visit 20 friends’ towns, the rest of them reset to show that I have 10-11 hours before I can collect coins. I have always done all the towns at the same time, so now I’m getting screwed out of coins and clams every day.
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What troubleshooting have you tried? Did you contact TinyCo on the matter through your game yet so they can look into it?
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I contacted TC thru the in-game messaging. I’ve had no response in 3 days.
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It is normal to take at least 3 days just to get to you. Give them til the end of week then follow up if still nothing.
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Frankly, 5+ days of not being able to play is a great way to break any addiction or interest in a game. Kinda ridiculous.
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Free kitten to every TinyCo employee who helps get this fix out faster!! That’ll help motivate them, right? 🙂
I’ve sadly taken to browsing the FG:TQFS Facebook page and adding helpful comments to random posts (usually directing them here, but what better help could one get?) while I wait to play again. If you ladies have some menial tasks you wanna offload to help me waste time until this gets fixed, just let me know. Heaven knows I can’t just work all day! 😉
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Hahahahha.
Ummmmm…create a logo for our site. 😉
Like something you would put on a tshirt.
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Will do! Warning: It may involve a kitten…trying to get a PlayArea. heehee
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My ghostbuster peter was in the middle of zapping a terror dog when the halloween event ended. he is still stuck on that same terror dog now! (with a tick above his head). Whenever i click him the whole game just closes down. have tried everything i can think of! The rest of the game seems to work fine.
is this happening to anyone else?
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Yes. Please report it to them.
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Will they extend the american dad event so we will be able to have a fair chance to enjoy the event as those that started it on time?
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Right now it all comes down to how fast they fix it. This is not a major event and really easy n slow pace. No rushing needed on anything so far. I am sure the thoughts of people missing out is on their minds. They want to first get you back in the game. Then monitor from there.
Of course once you are back in…if there are time concerns…just reach out to them. 😉
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Hi i finish the holloween theme and I didn’t get the ghost busters car how can I get it I hot all the other weeks prizes but not the last week prize and that’s what I wanted do bad can someone please help me thanks
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Did you get the pop up for it? Did you check your inventory?
Outside of that, you would need to contact TinyCo.
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Yes I got the pop up when I went to click it my game had a glitch and kicked me out I checked my inventory not there I wrote TC though the game that’s my only way I know how to do it that’s why I am asking u ladies if u can help me I emailed them the day after the holloween theme ended no response thanks
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All I can suggest is contact them again through your in game menu messaging. They are the only ones with the ability to look into it further. Sorry.
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I told TC about it when the holloween theme was over never got a response back from them
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Did you get the pop up though that you won it? How did you message them? In your game? Or somewhere else?
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No I never got the pop up but I finish everything like a day or two early never got pop up and I messaged them in game that’s the only way I know how the day after the holloween theme finished
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Yes I got pop up and I messaged them in the game
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WTF I get this error when I just have roger timed challenge started, hope they restart my roger timer, very frustrating if I cant get roger because of this stupid error!
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Just communicate with them your concerns.
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Oops SE
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I can’t remember the characters name that you watch video’s with anyway he’s never showed up, glitch or not l can’t access the bottom S.W. corner of area 51top being N. Android lg VK 810 4G. I thank you gals for all your efforts and hard work you put into this game and kindness to the people who play it.👄
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If you are on Android, he won’t right now.
That area is not for use right now.
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I want to store some characters but i dont know which are main and which are not can you make a post about who is who
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Just think of it as this way…Do not store Peter, Joe, Quagmire, Lois, Chris…those are the main ones in the game. I honestly would wait on any District Characters. If you have event characters like from Comic Con or Halloween, those should be fine.
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The cleared area on mine has disappeared. Is it another glitch, or was the cleared area a glitch to begin with? Also, will there be more land available soon? Not necessarily districts, but just land in general. I mean, there is still Roger, Hayley, Steve and Francine to unlock in this event, and odds are that Steve, Hayley and Francine will all come with buildings. So if we have no more land, where are we meant to put these buildings?
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The area was never for use yet in the first place. It confused too many players seeing it open, so they put the trees back til it is ready for use. That IS the new land coming.
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What, that isn’t fair. I play on an iPad Air and because of the zoom issues, I wouldn’t be ba able to use more than half of that land.
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It is not in use yet. When it is actually ready…you will be able to access it better. For now, it is not…so access is limited view wise. 😉
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I dont think this is the same glitch but i was on the 20 hour task to go kitten picken with bruce for shelllabration part 2, when the questline disappeared. Its been a couple days now and i can visit my town but no quests are available i tried contacting tinyco but still no response, is anyone else having this problem or know of a fix?
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How full is your task menu bar? If it is stuffed full, there will be no room for any new ones to pop up. You will need to clear some out to allow room for more.
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My task bar is completely empty, i tried reinstalling the game too but still no luck
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Peter triggered most the dialog. Try sending him on a short task to see if it will trigger it. If not, contact them.
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Any idea when that cleared area will be accessible?
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Soon 😉
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First time posting, but my area at the bottom recently disappeared. Well, not really dissapeared, but changed back into trees. What gives?
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I was never ready for use in the first place. Its purpose is coming…soon. 😉
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Give them time to look into it. Right now there’s a major glitch locking players out of the game that is priority. They’ll get to it. I’m also checking my games to see if sound was pulled. Will do so when I stop and have better WiFi
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I JUST got an email saying pretty much the same…but also gives how long it’s gonna b….1-2 WEEKS!!!! That sucks so hard 😦
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For main patch. They’re trying to get the fast patch out quicker.
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Ohhh, I’m trying hard not to panic! I don’t want to miss the whole American Dad event. The email I got yesterday made it sound like the 1.4.5 update was going to be the sole solution – told me to email back if I still had this problem after new update released. Not sure how one would know a fast patch or individual fix had been applied?
I know this was partly my fault for storing Peter, but it seems like maybe they shouldn’t have *let* me store Peter — like how they don’t let you put Al Harrington’s or the Griffin house into inventory. I know, I know, there are real problems in the world and my whining is silly… 🙂 *sigh* I guess I could give the Simpsons game another try, or go back to Candy Crush and its ilk for the next couple weeks. If it wasn’t for the Halloween event stuff, I probably wouldn’t mind just continuing with the new game I started – but the Alien character is too awesome.
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I’ve been playing on an iPad mini since day one, and have never experienced any glitches except for a couple of crashes which were fixed as soon as I reopened the game. I did store dr Hartman, Seamus, Herbert, Connie, and the celebrities without a hitch or a glitch too.
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Thanks, Bunny & Alissa. Y’all do an amazing job of keeping people updated. I’ve been playing FG:QFS since it came out and have been able to get every in-game question answered by you two (typically faster than TinyCo!). I realize this isn’t a full time gig for you two, but thank you for all the time you put into it and for keeping all the addicts in the loop.
I don’t know if TinyCo pays you, but they should… and if they do, they should double it.
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HAHAHHA thanks. Nope, we don’t work for them…so no pay. This is all done out of our own time and paid for with our own dime. 😉
More than happy to help out all we can. We are players too. 🙂
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Yes! Seconded!! I don’t know what I/we would do without you two angels. 🙂 Thank you for everything!
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Awwww…most welcome. Happy to do it. 😉
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I didn’t know Angels had fuzzy tails 😱
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Maybe that’s how you hide them. 😛
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just had a quick question does roger stay in your town walking around after you hide him for the quest. He is still walking around mine
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He still takes the 4 hours to spawn and you can still clear him. Info in the post on him.
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For some reason I didn’t get the glitch. Oh well!
Yes!!!!! First comment! Lol.
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Thanks for the update Bunny! Did TC happen to mention when the short term fix would be deployed?
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They didn’t…just that they want to push it ASAP.
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