UPDATE: So apparently a Klingon or something took over Santa’s Village as THIS is what many are reporting seeing (good luck translating it)…
Empty id in virtual T
*Bpc:: ConfigObjectFactory:: newObjectForld ( contstring &) const[ T= Bpc:: EventBuilding Phase]
So if YOU are having the issue, please report it to them ASAP from your game. In the meantime if one of you could send me a screenshot, I already reported it but I am not having the issue to show them the pop up. familyguyaddicts@gmail.com
Hey there Jolly Happy People? Lol. Hopping on by to help out with updates on some items we have been seeing asked about around the comments.
So Alissa and myself have been hopping all around the comments and seeing some issues/questions that many of you were reporting. Many we passed on to TinyCo and this is the updates we received back.
WHERE DID THE FESTIVE ARCHES IN BLUE GO?
The Festive Arches in Blue will make a return in another location. Just keep an eye for them. I will update more on the details of their new location later. 🙂
WHAT HAPPENED TO THE CLAM SHUCKING TASK?
Many players just now getting to questlines from the past were noticing items/tasks missing. One of them the R&B Records Task for this. The issue was corrected and the drops should be back in the game. Please let us know if they are not.
WHAT HAPPENED TO THE WILD WILD MAYOR WEST TASK?
Many players reported the task for Brian to Fact Check the Internet was having issues. The issue was reported, they corrected it. Please let us know if you still run into issues with this one.
WHY DO THE GIFT BOXES SHOW CHRISTMAS COOKIES PRIZE IMAGE AS STOCKINGS?
While wrapping the Gift Boxes, I noticed the wording and images in them didn’t match for the Material Prize. Issue was reported, they are looking into it. Will update when we get more info on this one. This includes reporting they disappear even if not wrapped, last one.
MANY PLAYERS (iOS MAJORITY) HAVE NO CHARACTER SOUND?
Several players wrote in using iOS devices stating the sound for a lot of Characters in the game were gone. Issue was reported. They are currently looking into it. Please let them know you are impacted by in game messaging.
FACEBOOK GAME WENT TO LEVEL 1 AND UNABLE TO RELOAD GAME?
A handful of players are stating through troubleshooting or other methods, their account unlinked from Facebook and they are unable to get it back. This issue is being monitored closely. The following is what TinyCo requested player do to help resolve issue.
Use the in game messaging from the NEW Level 1 game to contact them. Don’t delete it so you can see the response. Send them the following info (post it here as well please). They are tracking it to see if just Facebook impacted or other log in methods as well.
- What were they were trying to do when the account reverted to level 1?
- If their account has ever reverted before
- If these accounts are *only* Facebook – does it happen with G+, usernames, or non-accounts?
So if YOU ran into this, please follow the steps above. The key is to message from the NEW game. They are watching specifically for those.
ERROR MESSAGE “ChildName ModelBG Not Found” WHILE OPENING WRAPPED GIFT?
A very small few reports of this Error Message has shown up. If YOU are experiencing this, please contact TinyCo from within your game so they are aware and can track the cause of the Error.
So there is the basic list of things we are seeing around the game. Again, if YOU have an issue and the basic troubleshooting does not fix it…look around our site…the answers to help may just be a click on our Search Menu away. If you still can’t resolve the issue, feel free to Contact TinyCo using ONLY the methods listed HERE.
We will continue to monitor as we always do for any major trending issues/questions and pass them along as well as update you with the results. Let us know if this was helpful to you.
~Bunny
UPDATE BUNNY: Due to many asking for the option I am placing the details here. They can also be found on the main Account Setup post.
TinyCo has created a way for players to REMOVE the link to the current account and change it to another. However, do so with HIGH caution. FOLLOW THE STEPS CLOSELY!!
First, you need to be updated to at LEAST Version 1.5 of the game.
The main thing is first to log your current status (like a screenshot of the money/clams/level etc). Then take a screenshot of your Player ID (menu, account, long number lower right corner as seen in images above). This is to ensure you have an record of where you are game wise.
Once that is done, then the process starts. In that same Account screen if you are for instance a Facebook User, you will see a blue button option to “Delete Facebook” with your Facebook name in the ( ). This is essentially the button to REMOVE that option. Facebook, Google +, Email, etc.
Tapping the DELETE option will delete the link between your account and your game. Once you do that, you can re-link it to the profile you want.
Now when you are ready to link the new account, follow the steps near the top of this post and just make sure your link it to the new Facebook and not the one you just removed it from. (As the game may recognize the current account you are logged into on your device you are playing on.)
Family Guy Addicts 
I have every character in the history of the game butt only the Christmas chAracters have audio ever since I updated it please help!
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Take a look at this post on the audio issue.
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I opened a Snowflake gift box and got the Poker Table for Bonnie, but I think I must have pressed the x button when placing it and it disappeared. Is there anyway I can find it again without hoping for it to drop in another gift box?
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Go look in your Inventory. It is where they auto store. 😉
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I tried assigning Lois to the task battling the yeti. But I don’t have the task in her list of things she can do. The yeti is taking the 4hr break, is that why I can’t assign her to it?
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Correct. Got to catch it BEFORE he hibernates. It is how having at least two to attack him works.
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Thank you! I got mort in time but not lois
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Thanks for sending me over here miss bunny, I sent them a message in game telling them I could hear no character voices.
which I didn’t know I could do, what a brilliant feature.
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🙂
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One of the most annoying things in this game is the drag-and-drop feature. Where you can drag a character all over the screen and drop that character off at buildings to work. I need an option to turn that feature off.. Trying to swipe my screen to clear coins or completed jobs, it always picks up a character and flies them through the air.. WORST FEATURE YET!!!!
also, ever since the Christmas update, all my game does is crash… Crash, crash, crash… The screen goes black and the kicks me from the game. Galaxy s5
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Alright so I updated my game last Friday and it STILL doesn’t work! I can’t even open it! When I do, I get a message from Consuela saying “Data Error” and that there’s been an error configuring the game. Why is this still happening after a week?! What’s the deal?!
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I honestly don’t know. Have you tried emailing TinyCo about it?
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If I delete my facebook and have no other accounts connected to the game will it erase all of my progress? Ive been wanting to switch my game to my gaming facebook profile for a while but without losing any of my progress in the game.
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It won’t erase it, as long as you don’t do anything to your phone until you get a new account linked. Just make sure you follow ALL of the steps on the game to ensure you’re progress is safe. Also, take a photo of your game ID just in case. As long as you have that TinyCo can restore your game:
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I’m on the level needed and you can’t update the tree..
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Was they’re a tree upgrade? I’m still on 1 I guess but leval 5 in holiday cheer. I can’t unlock Bonnie’s presents
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The game has not yet updated with Phase 2.
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Thank you
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There should be a Christmas action for Herbert along the lines of playing the role of Santa to get kids to sit on his lap. Mort should have one involving Hanukkah. And Cleveland should have something, anything! He never contributes to the special events until the very end.
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Any news on when the update will be?I’m just so impatient lol
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When it launches 😉
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Meh, that error isn’t difficult to read, just a bit of Java. I don’t quite know the context, but I understand what is happening 🙂
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Ok I’m not sure if this was already asked or not, but when I’m trying to visit other players towns to drop off presents it just keeps showing Stewie spinning around and around and never takes me anywhere. I have presents to give, but can’t get anywhere. My version is updated. I’m not sure what is happening.
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Glitch here n there due to memory issues. Have you tried some troubleshooting for crashing/lagging?
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Jerome also has a new task; Wrap Secret Santa Gift, 12 hours, yields 25 cookies and 5 cheer at the Quahog mall.
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maybe the wampa from star wars will come out of the cave or the ice cave will serve as the manger as when you click on Jesuses facespace profile it says in manger.
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I still think it might be Daggermouth
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I think the cave is for an abominable snowman…There is a picture of one within the game, if you look at the help pictograph for the how to make gifts, called ‘santa’s village gift factory’ (click the red block on bottom right, and in the first box with the house icon, click more info button) .
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It’s pronounced Jebus…
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My santa’s workshop is fixed! Took TinyCo about 5 hours to fix 🙂
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I solved the problem of “empty id in T” by putting the last present i opened in my inventory. Hope it works for you guys
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Not sure if this has been addressed but was Felicia Day removed from the game? Haven’t seen her in a few days.
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She’s still in my town. Did you check your inventory?
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Dang it! Peter’s task is Ask for toys 15 cookies and 3 cheer; 4 hours at the Mall. Quagmire’s is Donate Toys, 15 cookies 3 cheer; at the mall
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Sent you a screen shot through my alternate email
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Also, looks like Stan has a new task to take over an investigation but it’s locked. Says we need Nakatomi Plaza to do it. Hope it comes with John Mclane and Hans Gruber. That’s Christmas made right there for me!
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I don’t know if anyone else has noticed this, but Peter has a new 4 hour task that gives cheer and cookies, Play with Toys and so does Quagmire ‘Donate Toys’ also 4 hour task
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Unless it’s a glitch, my game also allowed me to set Jerome to a 12 hour task of Wrap Secret Santa Gift. Although there doesn’t indicate any chance of receiving a Secret Santa Gift.
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I think this will change after the update. The amounts for what he gets for completing is exactly the same as Bonnie’s and it is the exact same wording. I am pretty sure it goes in line with the 4th cheer level that says ‘More Gift Givers’ and has the ? in the red ball. Same with the 5th level cheer, it also has a red ? in the Procrastinators! Ornament.
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Not only that but they apparently fixed the glitch that allowed you to finish Peter, Chris, Meg and Brian’s 1day Christmas tasks for either 2 or 1 clam. Bummer…I did it a few times to build up my holiday cheer.
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Yeah, I was waiting until they were down to 1 clam to finish but they fixed the glitch in the meantime. I shouldn’t have been so greedy. I did get to Holiday level 6 though!
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Jerome can now, also, wrap gifts.
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empty id in T” bpc::config object factorynewobjectforld(constituting&)const [with t=bcb::eventbuildingphase;std:::string=std::basic_string] _______________ so can you u guys please help me I don’t know what this error is come up every time I go to Santa’s workshop. and I don’t know how I should word it to contact tiny co
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Just like you did. Send a screenshot too if you can. Email one to us even. familyguyaddicts@gmail.com
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This happens for me too. I can get into the workshop but when I tap on the first present icon, which is now unavailable as I won all the prizes, it comes up with the error. I have 100 candy canes so maybe it’s an error that can’t cope with displaying those 3 digits?
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Hi Guys,
As always a great job on getting updates as quickly as possible to us, I know how hard you guys must work.
I’m having a problem that I haven’t yet seen mentioned. I can’t open Santa’s workshop! I get a Consuela message that reads lots of gobbledygook starting with “empty id in virutal T…” and then I click ok and the game restarts but I just receive the message again. Pretty irritating, but I’ve already reported it to TinyCo, just thought I’d let you guys know at HQ.
Thanks!
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See top of post. 😉
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Thanks Bunny, I just emailed you a screenshot.
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Hey there! So I’m having an issue with santas gift wrapping building. Whenever I try to open it I get an error message that’s kind of all gibberish, like I can’t pick out any actual words lol. So has anyone else had this issue? I already turned my devise off and on again, and I checked that my game was up to date but to no avail 😦 please let me know if there’s something else I can do!!
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Refresh this post. 😉
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I no longer receive any holiday cheer for placing holiday decorations.
Is this happening to anyone else?
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Report it please if force close and restart don’t fix it.
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I’ve seen this in both my games. It seems like you can only do one large purchase of each decoration and then they stop giving HC for some reason. I don’t know what the magic number is but I’ve done it three times now with around 10 and it happens each time.
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Report it please.
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*****
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Please add this to the appropriate place so it doesn’t flood the post about a specific topic. 🙂
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What a bummer! I had no choice but to buy jasper for 100 clams 😩 it seems there’s a glitch with the Christmas gift boxes. I needed one more thing for jasper and the stripper box that it was in disappeared 😦 I didn’t want something to happen to jasper so I just bought him. Wth? Why can’t I get the rest of the presents 😦 they’re all locked away 😦
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We sent in a report to look into it.
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Same thing has happened to me, but mine is the poker Table for Bonnie. Locked up
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Ughhhhhhhh! I’m becoming soooooooooo impatient!
It feels like I’ve been waiting forrrrrrrrreeeeeevvveeeeerrrr
to upgrade my tree.
Thank The Gods it’s happening tomorrow!
I wonder what the creepy Christmas cave will bring… Bumble Snow Monsters??
Ahhhhhhhhhhh I am sick of waiting!
Did the Family Guy ever spoof A Christmas Story? What would Peter want that’s similar to a Red Rider 200 shot range model air rifle?
Quagmire could get… Ummmm… “It” stuck to a frozen flag pole… Stuck Stuck STUCK! Giggity.
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I’ve got dibs that Jesus comes from the cave on Christmas. A bit more Easter than Christmas, but it seems likely.
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A yeti, obviously
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How come no one has mentioned the obvious? This looks a lot like Daggermouth’s cave to me.
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HAHAHAHAHAHH I said that.
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Um…so I don’t really want to “report” this, but today when I logged on it congratulated me for purchasing a box of clams, gave me 120 clams, and the clam task on the side changed to “Keep Clam and Carry On”. I never bought any clams (ever) and I have my iPhone set up to require me to enter my password before any purchases so I know it wasn’t done in error. Merry Christmas to me? Anyone else have this happen?
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*130 Clams
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Very odd. Cool glitch. You may want to double check your iOS. I know mine emails me a receipt to the email linked to my iOS within 24hrs of purchase.
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Bonnie’s poker table how do you get this?
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Not available yet
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Thanks 🙂
Was curious cause it shows the picture for it unlike the others
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I must be playing in God’s server, I have none of the problems listed in this post.
I feel very lucky
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I agree. I rarely experience the bugs that are reported and play on multiple devices. I may be experiencing the character sound issue on my iOS but I wouldn’t know as, disregarding the front page instructions to do so, I do not play with the headphones. I actually keep the game silenced so I can sneak in tasks at work and all sorts of other inappropriate places.
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I just opened a striped present I crafted in the workshop, and received something called “Free Play” It gave me back the 5 dolls I had spent to make it, some candy canes, and some gingerbread men. Is that an actual prize or maybe a placeholder/glitch?
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They are adding some things to it and working on them. It may be one of the new items. 😉
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My Facebook linked game reverted to level 1 after a reinstall following a crash trying to visit friends towns. If I try to log in the loading TV pops up but it does not log in. I messaged tiny co from the game on Saturday but have not had a reply yet.
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Did you message them from the new game as instructed here? If so, give them a lil time as they do not work on weekends. If you did NOT message them from the new game, please do so ASAP. 😉
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I’ve got this same face book issue. I messaged them from the new game on 6th and got no reply so have just messaged them again. When you say in game, you mean go to Help&support then click Contact Us, is that correct?
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Yes. That goes right to tech.
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I’ve just had a reply from Tiny Co regarding the audio issues, after sending them a message after reading this post, they said the issues are as a result of all the new content they added with this Christmas event, and that they were looking into it to find a way to fix it, they got back to me really quickly.
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Uh huh. Working on it. We just want people to still report it so they know ALL impacted devices.
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I’m having the same problem with my sound (iOS) divice. Only Peter & jasper can be heard. The other characters and buildings have no sound. I messaged them a few days ago.
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Sorry if it’s already been posted about but I’ve spotted the Pawtucket Brewery in the latest district area – any news?
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Coming Soon. 😉
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On the “The More, The Merrier” screen, it lists Holiday Cheer Level 5 as giving “Procrastinators”. I’m at level 5, but I still only get snowmen and Santas. Are Procrastinators only unlocked once the second Christmas tree is ready, or is this just a problem with the Kindle version?
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You are on CHEER level 5. Not Tree Level. If you look over your tree you will see the #2. That is the next TREE Level coming. Tap on the Tree and it will tell you when the next Tree Level unlocks (tomorrow).
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Yes, I’m on Cheer level 5, and that screen says that Cheer level 5 gives Procrastinators (at least, it has a 5 inside the Christmas ornament).
Here’s a screenshot that shows what I’m talking about:
Am I supposed to be getting Procrastinators now that I’m at Cheer level 5 (which is what the screen suggests), or are those not coming out until Tree level 2 (which isn’t suggested on the screen anywhere), or is it just an issue with the Kindle version of the game?
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I can see how it may be confusing…that is actually showing the Levels of the Tree…and stating what levels of Cheer you are required to be on for each New Tree Level. That is why right now #2 is showing over your Tree. The Second Tree Level is about to drop soon and it is warning you to make sure you are at Cheer Level 2 to unlock it for the new items.
“Earn Holiday Cheer to Upgrade your TREE…”
So at TREE Level 5 (as long as you are also at Cheer Level 5…which…no worries for you) you will then get to see what they are. 😉
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Yea i bet Procrastinators ends up being the shoppers i read about somewhere (the minion/ToTers of this event) Also i notice occasionally on the screen you show above my Mall Santas will say Gift Givers instead and have a similiar red circle with gold ?. So I am pretty sure procrastinators is a placeholder like gift givers seems to be.
I am more curious about what level 5-10 will give since i cant seem to get it to scroll down and theres that note that says upgrade to level 10 and get every perk. Was kinda hopin to hit cheer level 5 before the new tree to see if that screen changes. I dont think I will make it though without buyin decos and I rather save my cookies for whats to come.
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To answer your question, yes, they are unlocked later.
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After I leveled my treee I can’t make the older gifts. Is that a bug or done on purpose?
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Leveled your tree? No one can Level their tree yet. Not til tomorrow. Do you mean that you cleared a Gift Box of items and it is not longer available due to all gifts made?
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I have run into an odd issue with my inventory, item names/pictures are not lining up right. Everytime I get a snow covered building it replaces the image of my Comic Con sign in my inventory. Several other ones are messed up too.
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We are seeing that all over since update. Just report them as they hit.
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“ChildName ModelBG Not Found”…. can’t open the gifts! can’t proceed! arrgh!!!!!
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Report it please.
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Reported 2days ago when first happened and again yesterday! Still receiving the same Consuela message followed by a game crash! Can’t proceed with any quest which requires gifts!
Amusing myself by allowing Crashhog to be swamped by snowmen!
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😦
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I can no longer make a Holiday gift box?? It has a big padlock on it and says I need the Christmas Tree. Does it lock when you make all ofthe presents? I do not think I have, but I can’t figure out why it is doing that.
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Nevermind, I dug through some older posts and you answered it already!!!! I really need to read more 🙂
THANKS!!!!
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🙂
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It must have been late! Your Blog:
+ Wild west task refers to Brian?
+ WHAT HAPPENED TO THE CLAM SHUCKING TASK?
“One of them the R&B Records Task for this. ” Huh?
Also, I am on Android, and I lost all character sounds, building clicks and game sounds except Background music and Jingle Bell sound when you click on Santa’s toy factory. I have reported it.
I have also been having problems sending screenshots through the in game help – my help system crashes. I have force quit and reloaded/restored game, but it didnt help. Anyone else?
Also having some problems with the second item in inventory items has wrong name associated with the icon. (but I cant send in the screen shots!)
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If you are not unlocking Steve or Mayor West…none will apply and/or make sense to you…so if they don’t apply…no need to worry about them. It is for those it does impact. 😉
You can always email them if you are having issue with in game contact. I put the link to the contact info in this post. 😉
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I’m having the same issue on Android. No sound expect background music and Peter’s voice.
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Contact TinyCo and let them know ASAP on this.
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On my wish list for Meg it says boyfriend 300 not 3000
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It is for all of us. Lol. Reported. That is more an autocorrect/spelling type error. As it doesn’t impact game play, they will fix it but it won’t take priority like these others.
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Yay! I won the Deranged Elf on my first box from Ollie and he’s still wandering around my town! Adding no real value though: he’s no larger than Stewie and doesn’t do anything but silently pace around.
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What’s up with Ollie?? I haven’t seen him wondering around. I have an Ollieland friend that hasn’t played since the game started up. He/she never updates their game.
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Ollie isn’t a character wandering the game. Ollieland is just part the “game”. It is there to give you someone to visit for those that have no friends linked.
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On that note, Bunny, I don’t have fb friends who play, but I can see sometimes people put ‘add me’ as a friend within other threads. How do I add these people? Do I,have to add them as fb friends first?
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Yes. Most are essentially also making accounts for JUST this game. Like I did. I do NOT want people on my personal account either. Lol.
So you can make another Facebook account for just the game and use that to add all the friends you want for only playing purposes. Hopefully an alternate option of linking up to friends will come to the game in the future.
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You should probably practice tapping him as I am sure there is going to be militias of them wandering our towns shortly.
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🎄Ok, I asked this before & was unable to locate my question 😞 so I’ll try again. How in the world do you decorate the Christmas tree?? Mine still looks like a snow covered pine tree & it keeps telling me to decorate it. I am working on getting to level 4 BUT my tree ornament still says 2. THANK YOU!!!🎄😊🎅
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The Tree itself is similar to other events. You CAN’T upgrade it yet. EVERYONE is on Tree 1 and Tree 2 will be unlocking shortly. Just tap on it and it will tell you how long until an upgrade to #2 will be.
The Level you are seeing in the lower corner of the game is your Holiday Cheer Level.
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Thank you!! Sorry for asking it twice. Like I said I asked it before & was unable to locate it later….
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Any chance they’ll be bringing back American Dad buildings like CIA headquarters and Occupy Quahog? I’m unlocking the characters but can’t make them do the tasks, they’re practically useless.
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Dont know. All I can suggest is to send them a request via your game. They may not reply to suggestions, but they do read them all. 🙂
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The campsite occupy quahog has already been brought back, TinyCo tweeted something about it a couple days back. You can find it in the Deco’s part of the shop.
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Yep, I got it. And now I see the CIA Headquarters is back too. Thank you, TinyCo!
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Which mystery box can the deranged elf be found in?
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No longer in the game. It was a temporary glitch on Saturday…
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So if we got him on Saturday does that mean we get to keep him? I know he don’t do anything but it’s kind of cool to see him scurrying around my town, until of course, I eventualy put him in inventory with the other “useless characters”.
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Yup. As far as we know they are not going to track down the ones that “snuck out” and take them back. Lol.
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