Just wanted to update you that a fix is coming for both these issues in the next couple of days, so just be patient a little longer.
Also support are looking into the fact you don’t get the buildings that originally came with sone of the characters, and that you have no access to some buildings that were only available in past events. They are aware this is not only impacting the ability to complete some character Questlines, but is also disappointing for players when getting characters such as Consuela. Believe me support know you want these buildings and are seeing if there’s a way to get you them.
As fixes and discussions are in the works for the above you do not need to contact support for any of the above issues, sending in more support tickets for these is only swamping the system now and other event and game glitches reported can be missed when this happens.
~ Russian Tigger