Perhaps unsurprisingly as it’s the weekend a little gremlin has come out to play and is causing issues with games resetting for some players, this includes myself. It’s happening on my game I saved with a Username but nit my Facebook save, so I’m thinking maybe on,y affecting players who’s game is saved to a Username.
If your game is impacted you will know immediately as the town linked to your save account will look like it’s back to Level 1, all your progress, characters, buildings, clams will be gone or different from what you had; and you will need to restore your game by playing through the tutorial to link it back to your saved account.
How Do I Load My Saved Game?
To do this you need to tap on the settings cog.
Then tap on the Account Info box.
From here you need to click on Change User.
Then tap on either Connect with Facebook if you’ve saved you game to your Facebook account OR Sign In With Username if you’ve saved your account with a username and password.
I’m having to do this each time I load my game, it’s a pain but it’s working for me.
I didn’t save my game. Help!!!
This is a problem, but Jam City can maybe help if you’ve got a note of your PlayerId. You’ll find more info on your PlayerId at the end of this post.
There’s 3 ways to contact Jam City.
1: The first and best way is through your game main menu, select Help & Support and then tap ‘Contact Us’.
2: Go to their website and use the ‘Contact’ button: https://jamcity.helpshift.com/a/family-guy-the-quest-for-stuff/
3: If neither of these are possible, then you can contact support via email. The email address to use is – firstname.lastname@example.org
This is a very timely reminder that if you’ve not saved your game to an account you should do so ASAP, as just because you weren’t impacted this time doesn’t mean you won’t be in future. Please save your game to either Facebook or a Username, and as well as this please keep a screenshot or written note of your PlayerId. If you don’t you could save all your game progress!!!
And finally find your PlayerId at the bottom right of your loading screen or in the Account Info screen.