Game Basics

help and supportHaving trouble with Family Guy: The Quest for Stuff?  Need some assistance with something you’re stuck on?  Don’t panic!  We’re here to help!  Check out these great posts for some of the Common Issues/Questions that pop up when playing FG:TQFS.

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How To: Contact TinyCo
-How To: Move Buildings
-How To: Move Characters

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140 responses to “Game Basics

  1. Hi ladies.
    My wife’s phone wasn’t working so she went to log into her game from my phone. My last save point was clicked and her game is now gone. Her fb is now linked to my game. I emailed from my game. What else do I do? She does not have a screenshot of her id. Help before she kills me and throws my phone out the window!

    Like

    • She did what many others sharing devices make the mistake of doing… using LINK instead of LOAD. Only option at this time is message TinyCo to UNLINK the two games and get you each back your own. It will take some time, but they can do it. Nothing we can do here. Sorry.

      In the future… ALWAYS LOAD. Never ever ever LINK… as that is exactly what it does, LINK the account to the current game.

      Like

  2. I’m sure this has been suggestion 1000x’s, but today I sent TC a suggestion to add a red CANCEL but to the character task/timer popups.

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  3. I currently have my game linked to my one & only Facebook account that I’ve always used, but I only know one person that has the game linked. I would like to create another fb account & link it to my game so I can invite more friends without worrying about privacy issues, but I’m worried that it won’t work, that I’ll lose my game progress or something. Is it possible to link a game to another fb account after it’s already been linked to one?

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  4. I deleted my game and can’t get it back. I was level 75 and now I am level 1!

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  5. I accidentally put the Death House in my storage but I cannot seem to take it out

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  6. Is there a charge for visiting Ollie land? On a few occasions I’ve noticed my coins after visiting there are reduced, just now from over 12000 to nearly 10000! Unsure if it’s a glitch or what?

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  7. If i nuke my game and charracters are doing tasks will it end their tasks?

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  8. Would love to cancel a building task before I waste most of my money by accident in the next 8 hours.

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  9. I deleted a building I want to get it back how do I get a building back that I deleted

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  10. Is anyone stil having trouble with the game stopping during the load screen? I have a droid turbo and an elipsis 7 and the game won’t load on either. Last time I was on it was 2am Monday morning. I’ve emailed tiny co several times with no response other than the auto response email

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  11. gotta say I am getting a little frustrated. I am trying to get rambo lois. For the last 3 days I keep trying for headband. Every 2 hours I try and still can’t get one. I got the others easily. I am very tempted to use some of my clams.

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    • Do NOT use Clams. It really is not that worth it for a Costume. Just keep going. We have all been there in the Districts with those Epic Drops. Headbands, Eyeballs, Plutonium… Districts are meant to take time. Save your Clams for items you want.

      Like

  12. I have a question. My town is getting too crowded. I have stored a few things that don’t earn money. I would like to clear some of the forest or grass but it costs a lot of money and I keep having to place things that are expensive, so the clear area never gets done. I don’t have money to buy coins but I thought maybe someone could suggest a good way to earn money quickly. Thanks

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  13. Hi I’m on my I pad just remarking on a comment made by another player…

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  14. Can anyone tell me what auto collect is and what could I use it for

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    • What do you mean by “auto collect”? Are you playing on Windows Stand Alone? Or are you on the fully equipped Mobile App through Amazon, Google, or iOS?

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  15. my game menu doesn’t say anything about info. I do get what you are saying about auto collect

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    • Are you playing on Windows? Or from one of the Mobile App Markets like Google, Apple, or Amazon?

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      • I am playing on windows. I thought that there was an option where they would collect your points automatically even when you weren’t playing the game. I figured out what auto collect meant. I figured out how to switch costumes. I have a question about cleaveland. Is there any way to get him without using coins. He has been on my to do list and I can’t get it off.

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  16. sorry to keep asking questions but how do you have the game auto collect. On my game menu it just says options and inventory. I am losing a lot of money. Also how do you have a character change clothes. I love this game and if I could figure out how to do stuff. Thanks

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    • How do you mean “auto collect”? There is no button to push, but if you wait a minute while playing… you will see the game gather your coins and XP to your totals. That or you can tap on them individually. Just don’t leave the game until it does.

      Like

  17. I figured out how to leave the game but I don’t see any game menu. I would like to get in there to use the auto correct. Any ideas?

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  18. How do I “un-christmas” the Griffin house?

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    • Tap on it. Next to the image of the house you will see a green arrow, tap on that. It will open a drop down box with all the “facades” for the house. Tap on the one you want or the first one that will send it back to the regular house. (circle with slash through it)

      Like

  19. I redownloaded the game and whenever I link it to my old account it says response error called getPlayarea before Playarea exists. Please help!!

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  20. What level do you put in your Facebook info in? I got a new phone and was on level 59 and had a shit ton of characters and outfits. I figured when I had to in install it and reinstall it on my old phone and that’s what happened. I’m on level 5 and it hasn’t asked yet

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  21. Alaina Longenecker

    so I am playing the windows version of family guy, and I have made it to the point of opening district nine. I completed the quests, but it isn’t giving me the ok to open it. did I do something wrong?

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  22. I am unable to make the last two items in the brewery without using clams. Can anyone help me figure out why? One is a band member and the other is a fountain.
    Not spending the clams to get them, just ready to get rid of the items to send people on quests for; bottles, handles, caps, etc.

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  23. I know that, but I thought you could help me… Thanks anyway

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    • Sorry… we have no access to players games. Only TinyCo does. All we can offer is to try the basics and see if you can log back in, but it looks like you have done that.

      Like

  24. Hello, I have a big problem. I’m a 51 level player, anda I unfortunately erase my facebook account in the game. And now, when I log in with facebook account alway appear the first level… I want my old level back

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  25. So it seems im terrible at building a town. Mine looks like a big mess. So I was wondering if there’s a “show us your Quahog” post anywhere for some design ideas?

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    • There are some ideas in the “Create Your Own” posts as well as posted to our Flickr page linked at the bottom. More design stuff coming, just wish we had more lil decoration options.

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  26. Cannot get New Years Brian to initiate plan B even though I HAVE bought Brian new year skin and unemployment office . I’m frustrated AAARRRGGGHHHHHHH . Please help me someone soon .

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  27. Why won’t the quest for perfume finish once I collected all the perfume, it restarted for me to collect again? And it says not ready yet?

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    • From the Factory? Or Sprayers? Sorry just two things with Perfume going on right now…

      If it’s the factory, could be a glitch. Best bet is to contact TinyCo and let them know what happened. If it’s the Sprayers, Glenda is needed to collect them

      Like

  28. I’m still new to the game so the Valentine’s event is the first event for me. But I was wondering what happens to the buildings that are event specific once the event ends? Do they remain in my Quahog and start producing coins instead of cards or do they go away?

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  29. What is with the little movie clip things that have showed up on the characters tasks??

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  30. How do I find more neighbors? On TSTO addicts site there is a thread for adding new friends… is there one for family guy?

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  31. Help!!!!! I just switched phones and now all of my progress is lost!!! What do I do????

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  32. Victoriaminihan

    Does anyone know how to complete those christmas weekly challenges

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  33. Hi, can you please help me? Having problems with the update on my kindle fire. It keeps telling me to update, I press update, and it freezes over and over again. Thanks.

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  34. Where is the swanson house located in store? I was storing some stuff to rearrange but i stored the swanson house on accident now i can’t find it

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  35. Is there a money or xp modifier on decorations?

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  36. I’m new to playing this game and I’ve noticed that I need a lot of clams to do anything. How do I get clams without purchasing them?

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  37. sorry, if this is answered elsewhere, I won diamonds from collecting a set of characters, what are they good for, and how do i spend them

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  38. I havent been able to start up the game in the past 8 hours, it always crashes. Do I need a new update or something else is wrong?
    Many thanks

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  39. Hello
    Is it possible to cancel a building work? I was browsing the shop and accidently bought a house and started to build. It takes 24 hours and i didnt even meant to buy it. Can i stop it without using any clams?
    Thanks for your help

    Liked by 1 person

  40. Hi! Great site! Since I haven’t been playing too long-only since Comic con- I haven’t seen any way to unlock Cleveland!!! The pyramid quest written about in earlier posts never came to me. I’m a level 26. Any thing I should be going for?? Where do I look/do?

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  41. Unlocking Anime Peter
    Hi, I try to unlock Anime Peter, and have already all achieves, miss only one – Eyeball. I tried few times Make Dr. Hartman prepare for a exam and make Peter have eye-ripping fun, but I didnt get any achieves. I try about 10 times, but all was unsuccessful.

    Like

    • Keep going. It is an epic item that takes a bit to acquire. It will drop on eventually. That or you can always opt for a clam buy out on it instead. Try to get it for free though. 😉

      Like

  42. Silly question, how do you uninstall the game?

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    • Depends completely on your device. Mine is a Galaxy S4 and I have to go into my Settings, Applications Manager, find the app, uninstall it. Just check your device to see how to uninstall apps.

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  43. First of all, I love this site. You all do a great job with all the help you provide with us. Second, do you have any plans in the future for a general forum for random questions that don’t have sections already written for them?

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  44. Have you made a guide to getting blam? As it is right now it’s working the same as king butt and I was only able to collect 90,000 butts. I play freemium and don’t have enough clams to purchase any helpers. Any tips for getting blam quicker?

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  45. Can I reset my game to the beginning so that I can start afresh, tried to uninstall and delete the game from my phone memory but on rreinstall it started where I left it.
    I haven’t signed in properly to the game yet, just playing anonymously at the moment

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    • I was able to do this early on in the game. I uninstalled, cleared the cache, restarted my device…then I reinstalled it from the app store. See if that works for you. If not, the next best thing to do is start a game on another device and save it to an email address (or Facebook account) and use that account to log into your game on your phone.

      Like

  46. I know this I kind of dumb to ask but how do u unlock costumes

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  47. Cannot get the peter quahog and his house to trigger.
    Help! Level six.

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    • Try a hard close, then shut your device off completely to clear the memory cache. Then fire everything back up. If this doesn’t work, the next step is an uninstall/reinstall (make sure your game has an email account set up, or Facebook/Google linked account). If this does nothing, send an in-game message to TinyCo (main menu/help & support/contact us). This will open a “ticket” and dialog between you and the tech rep. Give them as much information as possible.i.e device used, description of problem, when it started..etc. Good luck. Let us know the status. 😉

      Like

  48. Is it possible to collect multiple items in one click or swipe other than just waiting for them to auto-collect?

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    • In your town, just let cash and XP or items auto collect if you don’t feel like tapping each one…..while visiting “friends”, you don’t have to wait to collect…just move on to the next town. There is no multi collect feature.

      Like

  49. I accidentally deleted the Swanson house when I was trying to move it around and now there are tasks I can’t access because they require the swanson house to complete. I have looked in the shop and I can’t find the swanson house anywhere. Is there any way to get it back?

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  50. Jeffrey Appleton

    purchased clams I bought the 130 package. Igot the Brian cryptic sarcophagus it wouldn’t open and froze the game . I restarted it and I lost my clams but got nothing for them. Please fix this issue . ****

    Like

    • Hi there. I just wanted to make sure you understand something very quick. We are NOT TinyCo. We have nothing to do with TinyCo or the game (other than a great frienship). We have no authority to access your game, email you, or even call you in regards to the game. Sorry.

      If you are having issue, you need to get in touch with TinyCo. Either through your game menu, help & settings….or via email help@tinyco.com.

      They are the ONLY ones that can assist in accessing a game as they created it.

      We are just a bunch of players of the game ourselves and love to share our knowledge and help with others.

      Like

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