Questions and Answers

Mort Quagmire Peter Drunken Clam

Got a game specific question about The Family Guy Game?  Post your question below and we’ll do our best to answer it as soon as possible.  Don’t want to wait?   We’ve aimed to answer many of the most common questions already, so check out the search box or start browsing the site to see if your question has already been answered.

Please Note: This is not a TinyCo run website, so while we will do our best to answer any questions you may have we may not always to able to “solve the problem”. If you’re having a major problem with your game your best bet is to always reach out to TinyCo Customer Support.  You can find their contact information, here

7,505 responses to “Questions and Answers

  1. What are the tools and materials used for in the game, I get them but they just float away and dont do anything


  2. I have transferred family guy to a new device can I now delete it off my old phone without losing all my stuff in the game.


  3. today i went to play and the summer event ended. when i load the game it states i unlocked the fly (i shouldnt have) and then immediately crashes. the only option i have is to hit the button to claim the fly which triggers the crash. i can see behind it the game is running fine.


  4. I don’t know if this is the right area to post and if it’s not, I’m sorry RussianTigger. Has there been any talk about bringing back any premium characters? I know it might be impossible to bring all of them back due to rights and stuff. Going through the FaceSpace collections, I noticed some characters aren’t in the QHS. I would love for the Munsters to come back. That is my favorite show ever. American Dad would be cool too. I know someone who is missing a couple of characters from that event. Instead of putting a character we can get from the QHS with the event items for $4.99 maybe the premium characters from past event can be offered instead. Thanks.


    • I’ve not heard anything as yet but I, going try get a post together whereby players can say who they’d love to see brought back and I’ll get them look at the responses


  5. Hi RT! I wrote in as you suggested for the clam glitch when I open the game and got nothing back. I know there is nothing you can do so I’m just letting you know that it has been over a month now for something that began a while ago.

    I never got a beer mug to get the Cleveland character and couldn’t advance so I had to spend 31 clams. Sketchy. Clams from historical society kinda make it a wash.

    Love the catbat tho. That series of giveaways should happen more often unexpectedly since it is quite funny.

    Thanks again for all you do.


    • Hi. I’ll raise the issue with them again, I know they were doing some fixes for this but then it caused crashing issue with some games so maybe still looking into it.

      Thanks for your kind words. Stay safe


  6. So I have had the Leprechaun Fountain for well over two days now. I check it every 4 (sometimes 8) hours. We are looking at approximately 12 drops at this point. NOT ONE BEER MUG. I’ve never seen anything like it. Something is clearly wrong. I contacted Tinyco support but got back zero help. They just blew me off. Has anyone else had this issue?


    • Quite few other players are mentioning this. They dropped for me on 3rd attempt in both my games. Glad you’ve contacted support.


  7. This is crazy! I’ve lost my entire game and I can not login or contact anybody it closes out every time and freezes I can’t do anything I can’t fix it I spent so much time I had so many clams please help? This is ridiculous. I saw a few other posts that link is not helping me because the game freezes when I try to login I’ve tried deleting and reinstalling the whole enchilada


  8. Hello, I’ve lost years of progress in my game and it seems I can’t contact Tiny Co because the messages won’t send. What should I do?


  9. I got into game this morning to find myself back at level one? I’m not sure how ro sing in.i see update account but I’m afraid to do that in fear I’d be updating it back to square one. I’ve got over 2000 clams I really dont want to loose, any ideas? I haven’t deleted and downloaded it again in sometime so this is out of the blue?


  10. Arjan van Exter

    My whole game and all my characters disappeared. Anyone else have this problem?


  11. I haven’t got any ad skips for quest in 3 days and it’s really annoying. I can’t skip task or anything. Can someone help me fix this plz


  12. Hey i tried vacuuming the money but the game freezes and it lags a little when i touch the houses is this a bug? Oh it’s on android.


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