Questions and Answers

Mort Quagmire Peter Drunken Clam

Got a game specific question about The Family Guy Game?  Post your question below and we’ll do our best to answer it as soon as possible.  Don’t want to wait?   We’ve aimed to answer many of the most common questions already, so check out the search box or start browsing the site to see if your question has already been answered.

Please Note: This is not a TinyCo run website, so while we will do our best to answer any questions you may have we may not always to able to “solve the problem”. If you’re having a major problem with your game your best bet is to always reach out to TinyCo Customer Support.  You can find their contact information, here

7,435 responses to “Questions and Answers

  1. So they just released a new character buy John Wayne I’ve tried several times to buy it its 260 clams and I got 841. I even closed all my running apps and restarted the game to the main load up. Still won’t let me buy. Any suggestions or another spot I’m missing to buy it at?

    Eddie Bratton

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  2. I just got Gold Suit Peter and his quest line requires the Family Guy Performing Stage. I don’t think I have that, do you think it’ll be available to buy or???

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    • No it was an event building. I’ve asked about making buildings available but no word on this. In meantime please contact Support for help with the task.

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  3. Is anybody getting the message “oh no, looks like we lost connection”. I get this all the time

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  4. I have a question regarding leveling up the characters. I know when you send them on a task that there is an assigned exp for each task that will award the player and raise their level. Mine is currently at 57.

    My question is in regards to the character’s leveling. Does the same amount go to them? Do they get more exp for 1 hour tasks than 4 hour?

    Some of the characters have 30 sec tasks, If I were to plow through a bunch of those would it “Power Level” them.

    I have been playing since June, starting with the July 4th celebration. I am beginning to keep my max level players in the Tan Lines Resort, 30 so far, but would like to get some of the multiverse characters that I have recently collected into the tan lines so that the main characters will be free for events.

    Should I just keep them on 1 hour tasks or can I relax and send them on 4 hour tasks if the exp is the same for them?

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    • Usually the longer the task the more xp towards levelling up characters, unless there’s an oops and the 1hr task has unusually high xp. But obviously you’ll get more xp using the 1hr task 4 times than using the 4hr task 1 time.

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  5. The claims I collect in ollieland having been added to my claim totals is anyone else having this issue

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  6. I got a question how long it is going to take to get the epic eyeballs ? Because I’ve been trying and trying And it still won’t show after the six hours is up 😭😭😭😭 ??

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  7. Hey all. Quick question: Will Xenomorph or any other seasonal character become available for purchase in the future, or once gone you can never get it again? Thanks in advance.

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    • I honestly don’t know, they are looking to bring back old characters in the Quahog Historical Society feature, but I’m not sure which ones as yet. It’s coming soon so we should know then.

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  8. AMANDA L STEVER

    I am stuck on wanna fight about it part 3, it is telling me to collect from the building and i have and it is not registering that i have completed the task.

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    • Message support and hopefully they can clear it for you, but before you do that make sure you don’t have a Building skin on the Founding Father

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  9. I have been getting a message when game is loading saying, “Pardon Our Dust – We’re upgrading the game on Facebook right now, but you can still play on your mobile device.” This has been happening for months now. Any Idea what is going on?

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  10. Hi. I just recently started playing, and with previous event I’ve unlocked QUEEN OF HEARTS STEWIE Before I even unlocking his district. I thought that it’s just a costume and will become available for Stewie to use once I get Stew. To my surprise, I got queen Stewie as a character so I could complete some of the event quests. Cool I think. Event ended but QoH stewie stayed. I repaired bobs funland, helped Stewie get his stuff and now I got two Stewies. QoH Stewie is level 9, and standard one is at level 2. Standard Stewie has no additional costume and neither does QoH. Stewie is not on a list of owned outfits at Harrington’s, he is on “fb’ insecond tab, but description there is some code name with numbers etc. Is this a bug, and if so then how to fix it?

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  11. Sabrina dibble

    Can you skip a quest?
    If so I accidentally skipped phase 2 on pilot season. How do I get it back

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  12. Hello,
    I have a problem with main missions. I don’t get it automatically. I have to choose manual. And another problem is that I haven’t got event mission for 1,5 month. Can I do something?

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  13. Is anyone else having issues contacting TinyCo? Is there another way besides the in game help? On my android device, I click on help and in the right hand corner is a chat icon. I click that and get the message “Hi, how can we help you?” Under that is a red circle with a white exclamation mark with the message “Network error. Tap to retry.” I do. I’ve tried on WiFi and data, same message.
    I still don’t get any notifications even though the in game and app notifications are on. I’ve uninstalled/reinstalled, turned the notifications off, closed the game, turned them off in settings, launched the game and get nothing about notifications being off. I then go in game turn them back on close the game and turn them back on in settings. It’s been a very long while (at least the past 3 events) since I’ve received notifications. I did contact them about it earlier and they said they would forward my info to the proper people…still no fix.
    I’m running Android 9 and it’s up to date (checked while writing this).
    Thanks everyone.

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  14. I cant get friends for hire to unlock in behind the scenes . I have like 1400 scripts but it wont open. I cant get any books for quagmire
    Ama

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  15. I’m on level 56 and my game hasn’t loaded in months what’s the problem

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    • RussianTigger

      Have you updated to the latest version, what device you playing on. I’m afraid it’s hard answer when don’t know all the ins and outs of your device etc

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    • If you can load it via Facebook Gameroom, or via Bluestacks, then your device is no longer supported.

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  16. My entire family guy game isn’t working right and hasn’t been in over a month. Ive missed out on 2 events and now another one has started. All my characters are all over in the game. I try to use them or put them back where i had them and it doesnt work. I give my characters jobs and its like i havent. And the game is giving jobs that they have done in the very begining. Im missing out on so much. When i go to put characters back in the hotel the game kicks me out.

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  17. Andy Patchett

    Just earned K Pop Peter, game demanded more clams

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  18. I was a longtime player with a maxed-level packed town – and then I switched devices at least once. I haven’t played in over a year, and I was looking to retrieve my old account. Sadly, no matter what I did, I ended up being put into the tutorial and/or loading into a level one town. Even after completing the tutorial, when I try to login with my username OR an old facebook account associated with the game, it gives me the level 1 account.

    Now here’s the weird part: When I accepted linking my game to the facebook account I used for this game, I noticed I had 3400 clams in my inventory, despite being only level one. What’s the deal with this? I know I spent money on some clams over the years waaaaaay back when, but I have no idea how much. Is this some sort of corrupted and/or glitched file?

    Anyhow – I assume getting my super old account back is impossible, so maybe I should give up and/or start new (i don’t think I have the patience for the latter lol) I contacted tinyco/jamcity, but I doubt they’ll help.

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    • RussianTigger

      TinyCo may be able to restore your old game save as long as you’ve not saved over it. You’ll need to email them with your old PlayerId if you’ve a note of it.

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      • Sadly, I think when I was first attempting to restore my account, I *may* have saved over it, though I have no idea.

        What about those clams that “showed up?” Any idea how that happened?

        By the way, thanks for answering 🙂

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        • RussianTigger

          The clams is a mystery I must admit. Maybe still worth reaching out to TinyCo to see if they can locate your save, long shot but they do try.

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          • A mystery to be sure! lol Well, I’m currently in contact with tinyco/jamcity, so we’ll see where this goes. I don’t have high hopes, but you never know.

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      • I just wanted to update you guys re: my situation.

        I contacted Tinyco/Jamcity, and after some really nice emails back and forth, they unfortunately said my old save file wasn’t retrievable. They tried multiple ways of finding it, but no luck. We believe that I may have inadvertently saved over the file when logging back in, etc. I wasn’t expecting much, considering I haven’t played the game in over a year, and I’ve switched devices.

        Now the good news: First of all, they didn’t seem all that concerned with the 3400+ clams that were in my inventory inexplicably. Second, after having seen my purchase history from years ago, they re-credited my account back with a couple thousand more clams – more than the amount I spent ver the years. I didn’t even ask, they offered!

        Lastly, when I mentioned that starting over would be rough, and that I don’t have any of the unlocked characters I worked for, the rep asked me which characters I “missed” the most, and that he’d work on trying to restore them for me. Who knows if that will ever happen, but I think that, all things considered, they did about as much as they could do with a several-year-old account.

        Overall a very nice experience with customer service.

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  19. Hello.
    I’ve some issues with Peter and Ruth. One quest stucked for Peter and if I tap Peter, the window only shows that I already comleted the quest and I cannot select a new mission for him.
    A problem with Ruth is that I don’t have the character, so I cannot complete the quest. Do you know how to unlock her?

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  20. I just started getting some odd (and seemly old) tasks popping up. Like Scoutmaster Peter & Kid Quagmire. I stopped tapping the character finder after those two, but there seems to be more queued. Checking to see if you or any other players are experiencing this also? Thanks.

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    • RussianTigger

      Got them as well. I’ve had 10 pop up there, I’ve reported it to TinyCo.

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    • I had all these quests pop up as well (happened in a previous event as well). Now I cant even load the app… first time that has happened! Oh well far behind on towels for Peter anyway.

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  21. Hello, i m stuck at hot and cold pt5 can t unlock sujin s house although i have enough bottles to open it, please help me!

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  22. Zero progress. Can’t pass week one or get the colonel. Hope were compensated for this mess.

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  23. Hi. Nothing has been happening in my game for 4 days. The last thing I did was get Colonel Mustard and I think he completed 2 tasks. But now there are no missions to complete in the bottom left corner of my game. I think there is a problem/glitch as Peter has an exclamation mark above him and when I click on it I am told to unlock Shonuff (surely a different event). This challenge already has a tick beside it so it doesn’t let me do anything about it. The exclamation mark doesn’t go away though.

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    • RussianTigger

      This is part of the ongoing glitch they are trying to sort. Try putting Peter on his shortest task, and see if completiting that triggers any other tasks for this event

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      • Thanks for the advice but I am unable to put Peter on any task because of the exclamation point above him. It doesn’t go away no matter what I do.

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  24. As of last night (3-27) when I try to log in I get a load error saying “Trying to use empty Event level set while we have Event level progress”. Is there anything I can do to fix this? thx.

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    • Send a help request to TinyCo. There’s lots error appearing.

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    • Don’t know how to write my own response, so I’m writing it here. As of today, I can’t claim Joe Swanson. The game crashes. I am on an IPad mini 2 with iOS 12. I’ve tried hard resetting.

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      • Hi, there’s many issues just now, I think you’ll need contact TinyCo regarding this one as you’ve tried resetting.

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  25. Has anyone else found that their Drunken Clam has disappeared? I managed to unlock Mickey yesterday and I am unable to complete the “bang on the table” task to complete part 1. I have been through my inventory several times but it’s not there. I am unable to click on the icon that usually locates a building for a specific task. I’ve even tried using Jerome to see if I could find the Drunken Clam that way to no avail. I emailed support but haven’t heard anything yet. Thanks for any advice anyone can provide. Vickie

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  26. Megan McLellan

    Hey there so I keep getting an error everytime I try to create the chumbawambas. Then it just goes to the loading screen from the start up and i cant get back to the game. If i close it out completely from my phone i can get back in no issue. But everytime i try to make the chumbawamba it starts all over

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  27. Anyone know how to send a Contract Is form through the game while another issue is still pending? I can’t seem to write a second one while the first is unresolved. Completely unrelated, mind you?
    I’d prefer not to send email as too many are ignored or lost, so want to send through the game.

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  28. I recently upgraded my tablet from a Sony z2 to a surface pro 6 and am struggling to login. In the menu, the is only settings and privacy. I also tried to download and login on my note 9, but when I choose login through Google, it just sits there with the clam up like its loading. Several minutes go by and it doesn’t do anything. Please help me understand how to login, preferably on my surface pro. Thank you.

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  29. My Game on Facebook is upgrading since 19 hrs. Is this normal? (Germany)

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  30. Hi I was just wondering how much internet the game uses an hour

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  31. Just recently redownloaded the game, and after attempting to sync my account back up with Facebook, the game doesn’t load any farther than maybe 33% and consistently crashes… any ideas on how to fix it?
    P.S. I’m on iPhone and yes I’ve tried deleting and redownloading

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  32. Curious about how everyone gets Clams. Do you purchase clams? Or do you just save them up during events, and when there are no events. (From Visiting that 1 neighbor every day, watching Ads, etc)

    I try to collect them, but always just so low. I have also used the complete offers (installing other games, and playing them till you get to level 150 or whatever, which takes forever), but even then, it’s like a kid in a candy store with a few bucks.

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    • I have done everything but unfortunately the best way is to buy them although I did collect a lot of clams once by purchasing something that I wanted anyway, through the games free clams add when they offered double clams.
      I’ve been playing this game for so long now and you just CANNOT complete mini games without clams and then you have to try and figure out if you spending your clams on ” captain obvious” is gonna be worth it.
      I have triple maxed out in game dollars and absolutely nothing to use that money on. Why tiny co. Doesnt offer rare characters for those with a large amount of mulla, honestly ****** me off.

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  33. I feel like I’ve tried just about everything to change the Griffin House back to normal after the bug event, but it’s still got a big tarp over it. Any ideas?

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  34. I accidently deleted joes house how do i get it back

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  35. I’m doing the Halloween event and the first thing to place was ‘the blud bar’ which I got but it wouldn’t let me put it anywhere and now it’s disappeared, it’s not in my inventory and I can’t find how to get it back, I can’t complete ‘bloody hell part 2’ and move on to the next section until it’s done. Does anyone have the same problem and have a solution please

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    • You can only place it in the event area, try using the Go on the task but it may just take you to the Haunted House. Unfortunately with out inventories being so full things go in it and it’s a nightmare to find things, as they don’t always go under the right category.

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  36. Ever time i open the app its freezes cant play at all

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  37. For the fifth part of Show Me Your Tan Lines, it would not allow me to collect from the resort. This is the last of the three objectives for quest completion. Am I doing something wrong?

    Like

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