Got a game specific question about The Family Guy Game? Post your question below and we’ll do our best to answer it as soon as possible. Don’t want to wait? We’ve aimed to answer many of the most common questions already, so check out the search box or start browsing the site to see if your question has already been answered.
Please Note: This is not a TinyCo run website, so while we will do our best to answer any questions you may have we may not always to able to “solve the problem”. If you’re having a major problem with your game your best bet is to always reach out to TinyCo Customer Support. You can find their contact information, here.
Family Guy Addicts 
Hi, I’m thinking of moving my game to the sd card, due to Samsung filling up my phone with junk I don’t need! Just wondered if its safe to do so? Almost level 42 and don’t want to corrupt my game. I’m on an s4, thanks 🙂
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I am on an S4 myself. BOTH our Addicts games float on it. (32GB mini SD). Keep this in mind though, you STILL need at least 2gb free on your main memory at all times. The games still have to kind of “relay through it” when you get an update on their way to the SD card. So I always keep 2GB free on main device at all times just in case. Hope that helps. 😉
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What the hell I can only play for 15-20 seconds before it down
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WOW I have never seen some many bugs in one game and I have played a lot of games but this one needs to be pulled and worked on for a few months and then send it out I have been on this game for 6 hours and got 30 mins of play in WOW
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Remember..it’s a new game and this update is MASSIVE. Fortunately, once comic-con is over it should rid a lot of the game play issues
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I am also getting lag on my Samsung galaxy tab 2 I think it would have been in tinyco best interest to have waited I say about 6 months before releasing this game out my go’s great for about 5 min then its like playing in quick sand they need to work the bugs out and then launch the game
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I’m getting major lag on my iPhone 4, the map tends not to load properly. It lags when moving across. Is this worth creating a ticket with tinyco or is it something they are working on?
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They’re working on the memory issues. This event is a massive memory suck, which causes a ton of lags…unfortunately 😦
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I wish I can get an answer soon how to fix this I got the quest fever and it’s killing me not to play lol. I email tiny about my problem still waiting on a solution.
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Hopefully they’ll get back to you soon! 🙂
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BOY everyone so quick with answers NOT My daughter been email tinyco for a week now and no one has done any thing about her game she had her facebook account deleted and that was what the game was under she would like her game back does any one know how long that takes
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I know they’re working on restoring games that were impacted because the Facebook account was deleted. They’re working on clearing the support tickets, hopefully your daughter gets hers answered shortly. If not, try contacting them again on Monday. 🙂
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I mean, so many people have hack their game and have 1000000 clams. Why did tinyco not bann them? Did tinyco not se this?
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Ah…I got you. There’s a little more too it than that, but I can tell you they take hacking very seriously. You’ll see some comments from the Director of Community at TinyCo on it on this post
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Hi!
My girlfriend just started playing the game. She’s level 6. For some strange reason there is no comic con in her Quahog. We’ve tried force closing the game and restarting. Our last attempt was deleting and reinstalling the game but that didnt help either. We’re running the quest for stuff on an ipad. Please please help!
Greetings
Ivan
PS: BUTTSCRATCHER!!!!!!!!!
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Have you checked the app market to see what version she is updated to? The newest is 1.1.4 for the Event.
What characters has she unlocked so far?
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The version is 1.1.4.
Peter, Chris, Gerome, Quagmire and Bonnie.
Thanks for helping out.
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Hmmmm. I am not sure if there is a minimum district limit you have to be to in order to trigger it. See if unlocking Mort and Bruce helps. I believe they are the last of the “main” Characters.
In the meantime you can also reach out to TinyCo through her in game menu, help and settings, and also verify if that is the hold up. I will check on my end. My test game has all those plus Mort and Bruce unlocked and it triggered the event.
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You were right! Bruce unlocked the event! Now everything’s fine! Thanks so much for helping. :))
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Hi 🙂 since the update before the most recent every time I load my game I accept the free 50 clams but then it just crashes and the same process happens over and over, I literally can’t go past accepting the gift or sometimes before that even happens and it just closes itself! What can I do? I’m on an ipad by the way. Thanks!
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You can try some basic troubleshooting to see if it clears it up, if not…contact TinyCo through your game menu, help & setting, so they can see what is happening.
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This might be a dumb question but whatever. Is the Q hotel I win different then the other Q hotel? In lame mans terms…when I hit 50,000 blams will i have 2 Q hotels?
Thanks as always.
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The Q Hotel off to the side will go away when the event ends. The one earned is yours to keep. This is a way of allowing people to keep the buildings from the event itself.
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I just completed the Enfant Terrible part 3 quest and part 4 doesn’t seem to be starting? Nor is there any of the new items.
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The new items will not arrive until you get to Part 6. The walkthrough below will let you know the next step. Let us know what you have done already.
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Question
When did they bann all hackers??
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What do you mean?
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My daughter been email tinyco for a week now and no one has done any thing about her game she had her facebook account deleted and that was what the game was under she would like her game back does any one know how long that takes?
Thanks
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We do not. Sorry. Each issue is case by case. The more severe tend to take the longer. All I can suggest is to try and reach out to them again if its been more than 5 days.
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I dont have time to do anything. ..it just keeps crashing on me. ..I have the latest version. .I have un install it and put it back on but still crashing. .please help to fix it because I love the game
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Outside of the basic troubleshooting the next step is to contact TinyCo…
You can email them via the email address listed in this post here:
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i having trouble with and error keeps going on and when it started to work it i was missing 75 clams have no idea what happen please help?
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Best thing to do is send TinyCo an in game message. They’ll be able to look into your game and see what happened 🙂
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Is anybody else getting major lag on iPhone 4, iOS 6? My buildings also don’t load instantly anymore, I’ve got a feeling it can’t handle all these stupid stewie mutants roaming the streets. The latest updates seem to make gameplay worse, not better!
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Yeah this is the same for me, I’m getting major lag on iPhone
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Have you guys ever heard of TQFS corrupting a phone’s SD card? For quite some time now, the game has been regularly crashing when I visit friend’s towns. It usually completely locks up my Samsung GS4 phone for 10 or 15 seconds then I get the Android OS generated dialog that says the game has stopped working. Then I hit OK and everything goes back to normal.
This time when I was visiting friends (the first time since this latest update) it locked up my phone for many minutes. I decided to restart my phone because I was expecting an important call. After the restart, when that call came in, my phone rang with a different ringtone. I went to the settings to see why. I then found my default ringtone (which I have stored on the SD card) was missing. Anyway after several phone restarts (with both the SD card inserted and removed) it became clear the phone will no longer mount the SD card.
I’ve put the SD card (via adapter) into a Windows 7 PC and it seems to be working fine. I’m backing it up now. Then I think I’m going to try re-formatting it and see if it my phone will mount it then.
I do (PC based) IT work for a living but don’t have a lot of experience with the way Android mounts and accesses SD cards. I find it very alarming to think that a TQFS crash (or any app crash for that matter) could corrupt a SD card like this. Maybe it was just coincidental bad timing and the game locked up while the OS was writing to the card.
Any thoughts you guys have about this would be appreciated. I will post a follow-up with additional details ASAP.
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Never heard of this issue myself. I store all my games on the SD card too. Both TSTO and FGTQFS. Have gone through many crashes. Will tell you this though. Both my Tablet and Android updated recently to w/e Android sent out. Since then, both devices act buggy no matter what I am doing. Calls, Net, FB, etc. They did something odd with the SD icon too. Every time I restart now…as it powers down…it says “NO SD CARD”. Freaked me out the first few times I saw that. Not sure what is going on with Android updates.
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Is there a glitch going on? My game keeps saying error to start.
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I was just in mine. Tried again. Got in ok. Still same issue? How is your WiFi signal? Sometimes if you try to jump in too fast…it has an error starting the game. Usually just power down and restart your device fixes it. Or Force close the app. Let us know.
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I am getting that bad: code when I start the game jasvit been fixed?
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Can you be a lil more specific please on what the code says so we can help you better?
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Thanks! I should have gotten 2 and I am trying for the third time. I hope it is fixed now!
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I purchased Stan Lee’ s trailer and it is supposed to always drop notebooks. Mine is not dropping them. I spent 100 clams for this to help unlock Stan. Do you know if this is happening to anyone else? I contacted Tiny Co. Thanks for all of your help! It is greatly appreciated!!!
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First, they are aware of this problem. I bought it also, the first cycle it didn’t drop one also, but I just checked and it dropped one the second cycle. So I’m not sure if it is now fixed or I just got lucky. 😉
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Hi, I’m really freaking out! Did my update 3 hours ago now (apple App Store) and my game has not changed, I have no of the new features but my boyfriends update has worked…just wondered is there any known problems why this has happens to me? I’m gutted!
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Read this and see if it answers your questions (especially the part on what triggers the new phase).
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Obe means one
Sorry for my error
See last reply:
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Like Obi Won….sorry, couldn’t resist. This is a known problem, the fix is to wait 8 hours for the Mutant to move to another building. 🙂
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With the new update, Stewie is attacking some buildings. What happened was that obe of those buildings is Quagmire, which however ended. Instead of appearing the octopus, was a certain work. So I try to destroy it but I can’t because the gunn doesn’t work. So I can’t unlock the building and the character. Help me please.
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I did a resent update on my iPhone after the update the icon for game is white with lines in it. I click on it and it tries to load game but quits and go back to icon. I turned off phone still the same.
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There is a problem that is effecting some iOS users. They are working on a fix. We will post an update when we hear more here.
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My old family guy crashed and I want it back I couldn’t get in to it because my old Facebook was deleted it was with ***********
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You’ll need to send a message to TinyCo from within your new game. Only they can unlink the old game from an old deleted FB link. Same thing happened to me…it’s a bit of a hassle. I deleted your info because we can already see it when you post and I didn’t think you wanted the masses to see it. 😉
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All i keep getting is “there was a problem configuring the game please try again” witch is funny cas i just got a msg saying i was getting 50 clams for helping fix a loading bug witch i never had problems loading befor they “FIXED it” pluse the 50 clams is in my task menu but when i click ok it dont give them to me ?? Realy sux to i love the game but im missing days now of the special event dont mean to be rude or anything just missin the game thanks for any help as it stands i xant play it at all
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Have you sent an email to TinyCo yet? help@tinyco.com you can also go to http://www.tinyco.com/support/
Sorry you’re not able to play. Also, have you already uninstall/reinstalled?
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I am having issues that my Furry fun houseshows purple as if a mutant stewie is latched on but doesnt show the mutant. Instead it is showing the check mark for Quagmires completed task. However when i click on the checkmark it shows the zapper gun and when i choose to zap my game locks up. If i dont choose to zap then it just stays purple and i cant use Quagmire. Any suggestions?
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Known issue. Please see the details in the post below. 😉
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Anyone know what the next Huge Mutant Stewie Phase will require us to collect? Checking to see if they are getting rid of the Pestisides or not since I have a lot and could collect BLAM a few more times today if they are not needed starting tomorrow.
Thanks
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Nope. Like we said. ALL Stewie’s are here to stay. Latcher, Giant, and when they arrive…the Mutants. We will have details as they go live in the game. Keep on collecting those pesticides. 😉
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To get the sundaes for chris’s costume it now says you can get it by clearing minion stewie………….what’s minion stewie is it an upcoming thing or am I missing something
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I should have scrolled down my question has been answered…
Awwwwkkkkkkkwwwwwwwwwaaaaaaaarrrrrrrrddddddddd….
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Lol. 😉
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It was set to release, but they had to pull it back. The minions are coming. Not too much longer now. 😉
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Have changed phone from iphone to android, how do i transfer my progress. Have connected via Facebook but nothing happened
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After you download the game, start playing and follow this guide.
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Hi,
When I click on the giant Stewie and I don’t have enough spray, I click on “Find Pesticide!” and a window pops up with the following message:
“Come back soon There are currently no minion Stewies in your town. Check back soon for more to appear!”
I’ve never seen a minion stewie around. I’ve been getting my pestisides from characters doing stuff.
Are “minion stewies” the latcher stewies that you zap?
Or do “minion stewies” arrive when I unlock Stewie?
I hope someone can tell me what “minion stewies” are and why I have none…
Thank you!
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Minion Stewies are the next phase of “mutant” Stewies that will be released soon. Some of the new “messages” were released early. We will soon have “Latcher Stewies”, “Giant Stewie” and “Minion Stewies” in our towns. 😉
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I am having trouble zapping giant stewie. Everytime I click on him while he is on the convention centre. But when I click on him to spray him or anywhere near him the game just closes and when I go back in any actions performed in the last sitting have not happened. Help!! I actually play on this everyday and for the last 24 hours or so it does this… Grrrr
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Ok…just so we are on the same page, I’m going to ask you a few questions (non are intended to be condescending, we just need to cover all bases). First you mentioned “zapping” giant Stewie? You don’t mean with the gun, correct? Only Latcher Stewie can have the gun zap them.
Have you tapped on the Convention Center (not Giant Stewie) to make the “vanquish” pop up screen appear? If so, have you ever been successful defeating him and moving up the streak meter?
Have you downloaded all the most resent updates? Have you tried uninstalling and reinstalling your game? Final question, what device do you play on. 🙂
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Hi
I’ve got an “inked” building but with a quest tick mark on it rather than mutant stewie.
If I try to zap it the game locks up and when restarting it’s still inked.
Is this a known glitch?
Should I just wait till he jumps?
Chris
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Known glitch and you have the correct work around. Wait the 8 hours for him to move. They are working on a fix. 🙂
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No I dont have the fab 4 building yet. And I have the latest version. ….I carnt do and quests because it goes of so quick.lol…
I am level 33. And its geting a littke annoying now….any help is appreciated
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John, what device do you play on? If I’m reading this comment (and your previous comment) correctly, you’re saying that the game crashes after just 30 seconds of playing? Am I correct? If so, what is triggering this, in other words, are you visiting friends, or assigning a task or just moving around on the screen? Give me more information. Thanks 🙂
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I play on my phone..Samsung 3.
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Are the crashes happening when you visit friends? Just first sign into Quahog? Collect coins? Need some more info on it. Thanks! 🙂
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Everytime I go and play the game it crashes. I noticed it happens everytime I try and move the game to the left a little. Please help I love this game and it’s getting really annoying 😦
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First some info, what device do you play on? Have you downloaded the newest updates? Have you tried an uninstall/reinstall yet? 🙂
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After playing for a long time, I discovered that you can lift the characters in midair. Is there a purpose for this?
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Yes there is. Check out this post. 🙂
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When it comes to zapping mutant Stewie…is it wise to hold off zapping him til you built up your poisons again?
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If you do not collect them often and have few, then I say yes. Let it build up. If you are collecting more and more, use it wisely and hit him when you would gain the most benefit from it. 😉
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so far 3 days and just got 1 sundae its taking way to long still need 9 more
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I am playing family guy…quest for stuf…it does nothing but crash after about 30sec…I have uninstall and spoke to tiny co…
And ideas would help thanks
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Do you by chance have the Fab 4 building in your town? If so, try storing it and let us know if issue remains. Also, have you checked app market to make sure you have the most current version of the game?
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I have cleared my cache uninstalled restarted my tablet and reinstalled but whenever I try to play it keeps giving me the null frame error. Its been like this since the update. Any advice? Thanks in advance.
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Hmmmm…TinyCo said there was a fix in the latest update. I would suggest to reach out to them. See if there is something that was missed. Outside of basic troubleshooting, that you did…that is the next step.
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I have made substance a progress on FG Quest for sruff, I got a new phone, can I keep my game on my new phone?
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Yes, just make sure you have an account to back your game up. Follow the steps on this post to create an account:
And this post to get your game back:
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Is it me or is there something wrong with quagmire dropping a record from watching my little furry quest? I’ve been doing it for the last 4 days and not 1 drop. I’m getting extra rare items on a more frequent basis than quagmire. Is this a glitch? I hate TinyCo and after what I told EM (a few BIG WORDS) will they even look at my complaints?
Thanks
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They look at everything…no matter what you’ve called them.
However, a LOT of players have the same deal with Quagmire’s task and not dropping. It’s just the chance on it….and it’s all still random.
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Please fixed it i really enjoy this game but it doesnt work again after a week i play
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First, we are just players like you, but we do enjoy helping fellow gamers. What exactly is not functioning correctly in your game? 🙂
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OMG! They FIXED the null straight road/null closed corner error!!!! I can finally SEE my game again on my tablet! Right now, I love TinyCo…but I’ll be the first to climb straight up their KingButt if it screws up again 🙂 But right now, I love them!
Excuse me while I go knock on wood, light a candle, sacrifice a cow (a bacon burger) to the TinyCo nerds!
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Lol…burn some sage too. 😉
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Oh crud! I forgot the sage! O_O Do you think the nerd gods will accept Hot Pockets and Red Bull? 😛
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Lol…don’t know…but I DEFINITELY would! XD
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OK, RedBull and Hot Pockets for you…but you have to share 😉
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IS anyone else having trouble getting the Ice Cream sundaes ive used quagmire and have tried everything else and still have not received one sundae
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It is now the new “Meg”! 😉
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I just downloaded the new update today and now every time I try to login it gives me some null frame for road closed error. It was running just fine before. I’ve tried uninstalling and installing but nothing has worked so far. Please help
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Did you try clearing the cache before you uninstalled?
We usually recommend hard closing the app, clearing the cache, uninstalling TQFS, restarting your device, then reinstalling TQFS from the app store. (only do this if you have an account to back it up, which it sounds like you do)
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Thank you for your help but that’s the thing the current level on the iPad was level 11 but it didn’t delete it I haven’t check my iPod yet to check the other world but thanks anyway.
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I tried logging in using google plus (sadly) it worked but it said it would delete my level 11 profile which I did since I had a level 23 on my iPod and that is what I was trying to do to change the account but I restarted the game and it is still has my level 11 what do I do?
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Are you sure you read the dialog correctly. Many times it will warn you it is replacing the CURRENT game live on the device with w/e level you are pulling up. In this case, the level 11.
Please contact TinyCo through your game menu, help and settings, and see if it can be undone. They are the only ones with access to your account.
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