135 responses to “TQFS Back to Basics: Account Setup

  1. Can someone help me? I got the Galaxy S8, downloaded the game & went through the initial part of the game. I already have an account, but due to the S8’s curved screen, I can’t click in the menu bottom. It’s there, but when I tap it (or the clipboard) it doesn’t do anything. . How can I log into my account from this new phone? Any help wild be appreciated. Thanks.

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  2. i have a question

    i play FG on Samsung Tab .. however i recently bought a iPhone 6 .. today i downloaded the game and played through the tutorial but when I clicked Connect to my Facebook .. it took me to Safari where my OTHER facebook account is (the one i use for work and has none of the crazy stuff lol) … I want it to link to the APP where my original account is …

    also is it possible to create a username and password for my existing game ? what if my FB account was compromised or deleted ??

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    • RussianTigger

      Basically to load your current game you need sign out your work Facebook in Safari and sign in to your game account Facebook. Open Family Guy game and then go to your account settings, change user, select connect with Facebook and it should now bring up details of your saved game – before doing this I always screenshot my loading screen digits and numbers in case accidentally do something and mess up my game, like saving the tutorial game to my Facebook. Just make sure you select change user.

      As to your other question, in case something ever happens to your Facebook keep that screenshot of your loading screen handy, as that’s what TinyCo can recover your game with.

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      • ok thanks but is this an iPhone thing ? bcz i really dont wana log out of my work account .. i use it AT work .. so everyday i have to log out and in ?? and on my Samsung Tab the game connects to the Facebook App …

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        • RussianTigger

          No, you only need logout your work Facebook once, once you log into your game Facebook and connect to your saved game you can then just log out that game Facebook and back into your work one and your game will work fine. I’m playing on IPhone and IPad, and after the initial loading of my saved game I log out my game Facebook and use my personal one on my devices. No issues.

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          • oh thanks .. well i’m getting the Samsung Tab battery fixed today anyway so i’ll just keep the game on the iphone as a back-up .. but as i said once i won’t get sucked in into checking my game every 10 minutes cuz i know if i had it on my phone i’ll get overly obsessed 😛

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          • ok i did it but i got a quest to unlock golden suit peter ?? what is this ??

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  3. Atharv Kulkarni

    THANK YOU THANK YOU THANK YOU FOR THIS PAGE!!! It solved my problem! My game used to crash whenever I clicked on Al Harrington’s Outfits and it made zero sense to me. After a week of tolerance I turned to the internet and found this, and it worked!!!!! Once again, thank you! It ain’t crashin’ no more! 🙂

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  4. simon robichaud

    i’ve been playing for 6 months and i don’t have a login option on my screen what do i do?

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  5. ok so like I logged into my friends account and my account was gone and his was there , so when I logged put of his , my account was gone and now his game play was link to mines , Help??

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  6. any guess on when windows tablets and phones will have a sign on option?

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  7. Any news on account creation/any update post endless summer coming to windows phone?

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  8. For some reason my partner and my family guy is now linked to his account so when tiny co is asking for the ID of mine is exactly the same please help i want my game back, also now when logging in its says this facebook account isn’t yet linked to any save
    tap below to use it to start a new game or link it to your device current game which is my partners!

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  9. I have a problem where I tried to connect to Google+ via my game for the first time, & now the account info page is locked out – the animated TV icon wobbles in the centre of the screen & I can no longer choose any options, even if I cancel, select menu, account info, the TV icon remains. Therefore, I can’t try a different method of creating an account such as creating a user name using an email address. I realy need to do this somehow, as I have been playing since October and have a lot of progress to potentially lose.
    Is there a way I can reset the game to stop it trying to connect to my Google+ account without risking loss of progress?

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    • Another player stated this issue. I suggested removing g+ app from device. Outside that, the other options may clear out your game. So I suggest to contact TinyCO about this.

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  10. Anyone have any suggestions? I have been wait and still waiting for a least 1 reply back from TinyCo in regards to my game. I sent my first email on September 29th. Has anyone gotten any replyes from them?

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  11. Does anyone know if I restore my iPod will I get my game back? I backed up my iPod before the Halloween update. I haven’t gotten any help yet from TinyCo. And yes I know they are busy. But is there a chance if I restore it to earlier date. Will my game and account to family guy be restored too. Or will it want me to sign in to it. I have never tried to restore my iPod before. I would be willing to try, just don’t want to go thru the trouble if there is no chance to get it back. Like I said before its been awhile since I got to play and was looking for anyway to get my game back
    Mike

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  12. Mike going crazy

    Guy, does anyone ever get replies from tinyco? I been sending emails for over week. 2 a day and all I get is automated emails asking for you ID and account info which I have sent over and over. This is crazy. I want to get back on my game. They make us link it to Facebook and say you’ll have no problem signing in and out. Now that there’s a problem no one can help. I just hope I didn’t lose my game. I had the game since family guy came out. I have unlock all the characters and maxed out on level and all the buildings. Does anyone know what’s going on why they aren’t replying. Has anyone come across this issue? Signing out of Facebook to check a different account then trying to sign back in to a Facebook with problems. Help!!! I hope I still have my game

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  13. Me and my girl friend share a ipad air and we used to signin to family guy tqfs through facebook but since the menu for signing in and out has changed we have both lost our accounts! She was level47 and i was level50 but now the only options are to start a new game or start level1! I have tryed everything to get our hardearnt accounts back but no luck. Pluss tinyco will not respond to any of my emails. Alot of time and money went into our games and now …..nothing!

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  14. I linked my game to my Google + account and log in (almost) every time I play. I never force a log out but each time I close the app it logs me out so I need to log back in each time I open it. Yesterday I accidentally hit “disconnect from Google” and when I logged back in it told me that my Google + account had not yet been linked to a save game. It then gave me the option to link it to my current game so I did. I purposely disconnected from Google just now and when I logged back in it once again said my account wasn’t yet linked to a save. Now I’m paranoid that my progress isn’t actually saving and if I ever have to re-install the game I’m going to lose some stuff. Any idea what I may be doing wrong?

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    • I know they made changes to the Facebook log in. Not sure if + was impacted too. Please report this. We’ll watch for a trend.

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      • Mike going crazy

        This mike again going CRAZY! Tinyco has yet to reply. 20 emails and none emailing me. I still cannot get my game back. It’s been 5 days freaking out. I will be very pissed if Its list forever. Especially after they had me link to Facebook. I know you talk to tinyco sometimes. Could you please Please ask them to help 😦 thanks for god for this site and helping us all out 💋

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        • First off…hang in there. Patience my friend. Flooding them with emails will only make the process go 100 times slower. Not just for you, but the millions of other players of the game. Imagine over a million players flooding them with 20 emails each? How on earth can they get to them all in a timely manner.

          Keep in mind they do run on company hours. This means that no one was there to go through help tickets on the weekend. Standard of games this size, it will take them at LEAST 3 days just to get to your ticket. Give them appropriate time to first get to your email, go into your game to locate and find issue, see if it can be resolved, work on resolution, then get back to you. Technical is not instant. Would be cool if it was, but it does not work that way.

          So…hang in there, have some patience, and allow them time to get to you. 🙂

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          • Hay it’s me Mike going crazy. I did what you said and now it’s been what 13 days and no reply from tinyco. Not even I comment that they got a email. So what’s next. Is this a issue for other family guy players? Atleast one that are linked to Facebook? I just want someone from tinyco to tell me my game is there and I didn’t lose it. I have kept every bit of info. Starting from my ID to my IPod info. I am just going crazy wondering if I still have my game. I like everyone else spent a lot of time building and unlocking characters and trying to get the EXTRA rare stuff. It just makes me Sick to think that I would have to do that again. Anyway thanks for the input.

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            • As I said before, just hang in there. These game restores are VERY time consuming. You have a line in front of you. They WILL and ARE getting to each one. Just keep an eye out. Watch for an auto email that says how last 7 days emails going…yadda yadda…please respond if you still need help…etc etc etc…

              If you see an email like THAT, make sure you reply right back that you are still missing your game linked to Facebook. No worries, we saw with our own eyes just how hard they are working on fixing the player issues like this one. It is just not a simple fast fix. I know it is really hard when you want to play so badly. 🙂

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  15. I am going CRAZY. I have 2 accounts with family guy. 1 is linked to Facebook and 2nd is my daughters. Hers is linked with email. Heres my problem. We share 1 iPod and we never had problem switching between the 2. Until this last update(Halloween ) 10/2014. I have had this game sun w it came out. Maxed out, unlock every one and every costume. I sad to say but even spent about $60:00 dollars on clams. I cannot get my game back that was linked to Facebook. I have tried over and over with no help. I have sent email to tinyco multiple times. But no response. Has anyone had this problem??? And or is there anyway to get my game back? I have my tinyco ID and all iPod info.
    I really hope I didn’t lose this account. Did anyone come across this problem. I am losing my mind. 😦 any ideas?

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    • Sorry, we are looking into this too. Waiting for word back ourselves on it.

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      • Hi guys, had same issue as Mike, the game said no account linked with FaceBook! I worried like crazy thinking my level 50 had been lost. Fortunately, I had also linked it to Google+, so I was able to get it back. So a big pro tip (sorry Mike) if you have a game running now, make sure you back it up with Google+ or the Email @ account option too! I still cant visit friends but not bothered atm. hope this tip helps.

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        • Mike going crazy

          I tried to link to google + too it kept trying to link but never did. I did that about 5 times thru out my game play over months. Just in case this happens. Thanks for the help.

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  16. Ok i dont know if youll answer this but i forgot my password…i want to change it but i need to have the password i had before…what do i do?

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  17. I know this is an older post, but it on topic to my question/comment. Ive wondered for so long when and if tinyco will let us add friends a different way than facebook. Its really annoying because i will NEVER have a facebook, as will a lot of people. Some just dont want to use it for a game. Why on earth can we create a username in this game, but NOT use said username to add or be added by friends?? Super annoying tinyco, time to get with it!

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  18. Hi guys, I just got an iPad and I’ve been playing this game for a bit, but recently my game keeps crashing when I enter the title screen. My question is is my account linked to an email if the game greets me with my iOS Game Center name? (Eg: it still pops up with “welcome INSERT NAME HERE”)

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  19. I dont think I backed up at all and now I cant even get into my game to back it up because of tgat assert error popping up, and I dont want to lose my game! help! what do i do??

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    • Try to tap all around it or on OK over n over to see if you can get past it long enough to link a game. Then uninstall and resinstall if you can link it. If not, Let TinyCo know and wait it out. Sorry. The corrupted files are the issue and they need to get out of there somehow.

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  20. Joes house has disappeared on me do you know if this is a common glitch and if it will return? Am kind of bummed out about it lol

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  21. Hi, i can’t remember if I have linked my game or not, is there any way to check before I uninstall and risk loosing my game?
    Thanks.

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    • Contact TinyCo is only way I can think of. We have NO access to player data.

      If you had neighbors/friens in your game you could visit outside of Ollie…then you were linked to FB

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  22. So I logged in with Facebook and my option to create a username disappeared but I would really like to create the username anyways. Is there anyway to get the option back?

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    • Because FB is your username. Username/email/FB…etc…all options depending on how you log in. So if you used…say…”John Doe” for facebook, that is how you are now logged in. The player ID is what is the actual important part. THAT will be your lifeline to TinyCo. So make sure you SS it.

      If you tap on “sign in as someone else”. You will see all the other options to switch to another account (so if you have more than one).

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  23. Ok so I made sure that my account was linked to my Facebook and uninstalled. I reinstalled and went to “sign in as someone else” and when it came back to the game, it wasn’t my account. It was the beginner account. I’ve tried over and over.

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  24. I don’t see any of this with android I’m signed in Google plus and Facebook

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  25. I just wanted to take a moment and thank you for posting this. I was just told by tinyco to uninstall then reinstall the game today as an attempt to fix a bug in my game. I had it connected to both my google and facebook accounts, however I saw the wonderful replacing game with a lvl 1 game message and got so upset and honestly freaked out thinking I had lost my lvl 40 game and all that work. If it wasn’t for this post I would have been in tears of frustration when I got home, lucky for me I thought to jump on here before freaking out entirely. Thank you for being amazing!!

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  26. Does anyone know the difference between the 32 digit code on the account settings screen and the one in the lower right corner as the game loads. I don’t know if the code on the game load screen is 32 digits long but mine is different than the one on the account settings screen. Hope this makes sense. Thanks

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  27. Ever since this update hit I’ve barely made it into my Quahog.. Every time it loads, it crashes and closes. I have maybe 20 blam and the update has been going on for a week.. I hate that I’m missing out 😦 might just uninstall and stick to TSTO..

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  28. Long time reader, first time posting. :).

    I am still so confused. I apparently have a level 3 town saved to my Facebook, that I don’t remember saving, but have a level 36 town that I want to save now. I’m so afraid I will delete the one I have now. I hit the replace account button and it brings me another pop up that says ” you haven’t registered with your current game (level 36) if you do this it will erase your current account.” Which account are they going to erase?

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    • The town you’re currently playing will get erased, it restores what’s synced to Facebook. To switch the account you’ll have to contact TinyCo and ask them to make the transfer for you. It’ll take a few days, BUT they’ll do it. In the meantime make sure you back your game up with an email address OR at least take a screenshot of your 32 digit game ID so that if there’s a problem you can always get your current (level 36) game back. 🙂

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  29. Question: How does one verify that an account has been created (through an email address). I know for sure that I had originally gone through the steps and created an account, however, on my android the Account info window shows “Create a Username’ button instead of “Update Account (with an email address)” as shown in your screen shot above.

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    • If it doesn’t show Update account (and the email address) or a Facebook account logged in then it’s not connected to an account. You’ll want to back it up with another email address (or Facebook) and get a screenshot of the 32 digit code.

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  30. Thanks gang for the Screenshot Tip, just saved one automatically to my Dropbox. Wouldn’t want to lose my Lvl50 Quahog (confirmed as Max. again btw)

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  31. So when I see people say they have two accounts do they have two email addresses and two profiles?

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  32. I have been enjoying the game and your excellent blog almost since day 1. Level 41 (better than Level 42, never cared much for that ginger fella) now and just unlocked Stewie and had not backed up my precious Quahog. This post was serendipitiously timed. I followed your instructions. I must admit I had feared to do it in case I reset to the start ~ that would have been pretty devastating. Instead it was a non~event. I can now sleep soundly and will no longer awake screaming about the feared loss of my game. I will obviously be screaming about something else… well I do live in the UK… always something to scream about… anyway I am getting off topic… thanks chaps for this and all your other posts.

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    • Not a Phil Gould fan, Huh? Lol…poor drummers never get the respect they so desperately desire. 😉

      Glad the post helped out and glad you are a part of this silly lil community. 🙂

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      • My nurse has informed me that I have mixed up Level 42 with Simply Red. It is her fault, she was late with my pills. I remember now… it’s Mick Hucknall that made me throw my wireless out of the window. Keep up the good work Level 42. I think they might make a career for theselves you know.

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  33. darthderriphan112

    How do I unlink Facebook from my game? I accidentally linked it to a level one town when I transferred it to Bluestacks. I can still access my original town through my email but I can’t link it to Facebook because it wants to overwrite it with my level one town. Any help would be appreciated.

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    • Was your FB account originally linked to your original town?

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      • darthderriphan112

        No, I couldn’t link it because the game crashed every time i tried on my iPod. I had linked the level one town after I installed it on Bluestacks.

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        • I see. OK, you have 2 options. Right now, only TinyCo can unlink your level 1 game from Facebook. It takes time and they are busy right now with event issues, but you can send an in game message and see what they say. Or 2) create a new mock Facebook account for the game only (that’s what all the Addicts have) link it to your original game. Then send “friend requests” from this new account to friends in your other FB account or add new friends from or Add Friends section.

          https://familyguyaddicts.com/2014/04/10/new-game-new-friends/

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  34. Hiya Cyber! i am 99 % certain you’ve seen this but i will say it anyway cause i just noticed! Ever since the BriBot started, Its animation is live and i see Stewie’s eyes are closed now but i am betting there will be something with StewieBot! Only question is whether or not its working for TC or Mutant Stewie when or if it happens My gut says its gonna go live by event’s end! 😉

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    • You’re right, my Friend…..My guess….120 clams! hahaha….isn’t that the magic number in this game? It will have to be before the event ends because, as you know….that entire area will return to trees. 😉

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    • And, if you click on the BriBot, it opens the pop up to play/buy/gamble! Nothing happens with the StewBot yet. I think you’re right… His is coming soon! 🙂

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  35. I’m about to upgrade my phone as soon as the new iPhone comes out. Will it transfer my game over as long as I sign in with Facebook?

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  36. Wow! Thank you SO frakking much for this post. I’ve been playing since the week the game launched. I was on my old tablet, a firstgen, Vizio. I immediately signed up with email & connected my fb. Eventually, the graphics became too much for my antiquated device to handle. So, I started using my Man’s nifty tablet… let me rephrase that: I hijacked my Man’s tablet. 😉 When I went to connect w fb on his device, that warning you mentioned popped up. I was too afraid to lose progress, so I never reconnected. SO GLAD to hear I won’t lose my game if I connect w fb on my Man’s tablet. My *ahem* wonderful Man, who won’t divorce me over my clam spending. 😉 Well, not yet anyway… I made a deal to only buy clams on special occasions: birthday, promotion, holiday, Tuesday….
    So, is this true? If I’ve been playing for a while NOT connecting to my fb & I go do so now, I wont lose any progress?

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  37. When I found out the only way to add friends was through facebook, I decided to make a burner account just for this game to add people, but unfortunately my real FB was already linked to it. Thankfully, I was able to remove my real account about a month ago by contacting Tiny Co through their website help contact. Just sent them a message saying I accidentally connected with the wrong account and asked if they could disassociate it from my Family Guy game. They asked for my game ID number, my facebook url, and after a couple emails back and forth the problem was solved.

    I also suggested more in-depth account options in game so that we can all make these changes ourselves, but nothing so far- maybe later…

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    • I had to do almost the same thing, my first gamer account got closed by Facebook (was adding too many “friends”. Made a new FB account (limited the access this time), but game was still linked to old “closed” one. TinyCo, with a little of the same back and worth emails and instructions, got me reconnected. 🙂

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  38. People need to listen! My iPhone screwed up during an update yesterday, wiped the whole thing. Had I not connected my game facebook, I would have lost a $150 game. (Is it sad that I was more concerned about my Family Guy game than the thousands of memories lost in my camera roll? Haha!)

    Thank you SO MUCH for alerting me about the code. Going to screencap it right now!

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  39. Thank you so much for this information. I am fairly new to your site and have been playing family guy since it launched. I am at level 40 and would have been very upset if I lost. Everything.
    Thank you again and your site is very informative I now read it daily.

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  40. Went to log on to account to back up, lost all my progress for last couple of months. Contacted TinyCo through my game. Any other suggestions? This is the second time this has happened to me since the introduction of FGTQFS.

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  41. If I knew about this earlier I could have made an account without Facebook.

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  42. I have mine already linked with FB. But I was hoping to link it through a normal email address instead.
    However I dont have an email option.
    I just have:
    “Signed in with FB”
    Sign in with google+

    Thats all.
    Im running it on Samsung S5

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    • Once you link it to an account, you can’t switch it. That takes some work on TinyCo side IF they can do it. So it would be a matter of contacting them through your game menu and seeing what they can do.

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  43. Thanks for the tip to screenshot the 32 digit code. Iv been connected to fb since I started but nice to have a backup incase something goes wrong 🙂

    Liked by 1 person

  44. Omg thank you so much didnt know how I’d save my game because I didn’t have Facebook but now I know I can do it through email….just set it up thankssssssssssssszzzzszszszszzzzzzszzzzzzzzzzzzz

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    • Awesome! Glad it helped! It’s so important to save your game so you don’t lose everything…make sure you grab your game id as well, you never know when you’ll need it 🙂

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  45. I lost my first quo hog game I couldn’t retrieve it I was on level 32 I had to start all over and I’m very upset about it can you help me at all

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  46. Unrelated (sorta) anybody else have their game crashing? I haven’t been able to play since Sunday afternoon – and I am an android user. This sucks!! I have reported it. I’m just bummed.

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  47. This is good info to have, this has came in useful to me several times. I have a question that may be semi relevant to this topic. Myhusband and I both play on our phones but recently bought a tablet. I put my game on the tab and use it to play, but what happens if josh logs in his game on the tablet? Will it replace my game on the tab and my phone? Or can we toggle back n forth by signing in with our own login info? I want him to be able to use it too but im terrified of loosing my game.

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    • As long as you both have accounts, or one of you has an account, it won’t replace it. My husband and i trade off on our tablet as well, never had a problem 🙂

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      • We are both linked through our Facebook accounts. I just didnt want him to log in and override or replace my game with his. I feel that could be concidered legitimate ground for divorce.
        So he goes in my game under acct info, logs in his fbook info etc. When he’s finished I go in HIS game to acct info and put my fbook info n load my game. Correct?

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        • It should be ok. I honestly don’t use the Facebook option for logging in, do you have to enter your FB info or does it go off of what’s on your device? If you have to enter your details, you should be good. For us we both use the email feature, and never have a problem.

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          • Yeah we have to enter Facebook username and password. What scares me is when it says it will override your current game and save the one your logging in to. I am afraid it would over ride it completely even on my phone.
            The safest way would be to uninstall the game reinstall them let the other log in and over ride the new level one game I guess but that’s just a lot of trouble to do several times a day.

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  48. First And Awesome Blog Wouldn’t Know Hot to Play Without Help From Alissa Cyber and Bunny And your always replying Fast As lighting Great Blog

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  49. I have no email sign on option, only facebook and google plus???

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  50. I also just learned (the hard way) that once you attach one FB acct to your game you cannot change it to a different FB account. If I’m wrong, and it would be AWESOME if I was, please let me know how!

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    • Sorry, it is something we touched on in the beginning. Once you link, you have to go through TinyCo to see IF it can be transferred. Otherwise, it is a set thing.

      Like

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