Got a game specific question about The Family Guy Game? Post your question below and we’ll do our best to answer it as soon as possible. Don’t want to wait? We’ve aimed to answer many of the most common questions already, so check out the search box or start browsing the site to see if your question has already been answered.
Please Note: This is not a TinyCo run website, so while we will do our best to answer any questions you may have we may not always to able to “solve the problem”. If you’re having a major problem with your game your best bet is to always reach out to TinyCo Customer Support. You can find their contact information, here.
Family Guy Addicts 
Been trying for 5 f-ing days too get an eye so I will get Peters character but it can’t be done, help!!!!
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May I ask what version your Family Guy is currently at? I know the odds changed a bit recently on them.
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OMFG. I tapped on houses to collect the coins… and I accidentally spent 35,000 on clearing the land behind it. I needed that to get in the theme park district and clearing land/fixing stuff. I can’t believe it.
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Try to contact TinyCO via your in game menu. See if they can help. Let us know.
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Just curious I have multiple of the same items in my inventory. Is there anyway to get rid of an item?
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Sorry, no “delete” or “sell” feature yet.
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So I’m not sure if this has already been answered, but I signed up for an account on my iPad today through the Create a user button. My phone only gave me the option for Facebook and Google Plus log-in. So when I logged in on my phone it reverted to the iPad version which is basically the first two “levels”, as opposed to on my phone which had almost everything and 400 clams along with several hundred thousand coins. I had the new Rupert and everything! =)
Have I lost it all now? And why didn’t my phone give me an option besides Facebook and google plus. I could go to the second screen after switch accounts or whatever it was, but it only gave me the option on my phone to sign in with username, never create one. I’ve emailed Tinyco, but of course no reply. Is there anyway to revert to the awesomeness my phone held? =)
HELP!
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You created the account on your ipad, which was new. That’s the issue. So because you created the account on a low level game and then signed in on your phone it replaced your phone game with the saved game.
I think TinyCo will be able to restore your phone game, you’ll just need a little bit of patience. Make sure you indicate that you purchased clams etc from it and hopefully they can get it back for you. Beyond that, there’s no “trick” i can give you to get it back. With out creating an account on your phone you can’t revert back to it unless TinyCo helps. 😦
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How do I reset my family guy app and start from the beginning. Tried deleting it and reinstalling but it stays on the same account. Pls help
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You’ll have to clear the cache, uninstall, restart your device and download it again. That should help trigger it to restart for you.
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Recently dropped my galaxy s 5 and got a new one now when I try to download the family guy game it says it’s not compatible it’s the same kind of phone though can u help me with this?
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For those experiencing this issue… it is a known one… here are some things you can try while TinyCo sees if they can do more on their end to help as well.
As a temporary workaround, Google suggests clearing Google Play Store’s data from your phone and then trying to install the game. To do this, go to Settings > Application Manager > All > Google Play Store > Clear data.
A second possible workaround is to re-install the entire Google Play Store App. To do this go to Settings > Apps > All > Google Play Store > uninstall updates. After that try to install the game again.
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So today I went to move my Al Harringtons and tgen the game crashed. I got back on and Als disappeared along with the Stewie Tea Party quest and any items used to unlock character skins (I had Falcon Peter waiting to be unlocked after collecting all items for him.) Now, I scroll to Falcon Peter in Peters skins and it says I need to unlock Als in the shopping district to get the items for him! What the heck do I do now? I can’t progress anymore in the game without Als and it’s NOWHERE in my game! Please help.
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Wow…that is an issue. Send a message to TinyCo ASAP, tell them exactly what you just posted and any other info you can…the more detailed the note the better. Use this post for guidance. It may take up to 3 days for a reply. Just be patient. Let us know the progress. 🙂
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I had a level 8 game but I had to do a factory reset on my phone, now I have a level 29 but it won’t let me connect to facebook saying “There is already a saved game (Nellie level 8) associate with this Facebook ID. If you replace it you current saved game ( level 29) will be replaced” How do I connect to my facebook without loosing aaaaaaaaalllllllll that I have gained?
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DO NOT SELECT REPLACE….you’ll lose your progress. Send a message from within the game to TinyCo. Main menu, help & support, “contact us”. Tell them about this in detail, include your Facebook info. Tell them about the warning screen pop up. They can help you reconnect to your current game status.
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Please help. My phone broke and I got a replacement. I reinstalled the app and I lost EVERYTHING. The problem is I sent a LOT of money, had special characters and was up to level 32. How do I recover my progress? Please? :(.
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Follow this post. You should be fine. 🙂
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My quest got stuff will not load anymore even if I reset the app or even reset my device I have Game Center but not Facebook if I delete the app and re install it will i keep my progress
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Your Game Center account won’t help, sorry. Did you make an email account when you first started playing?
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I dot remember
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Hmmm…ok I don’t want you to lose your game. Better safe than sorry. Go into the main menu and select “account info”, set up and email account (it’s very easy). Then you will be safe to uninstall/reinstall your game. Use this post to help you:
Let me know if it works. 😉
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But I can’t even get in the game it always crashes
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Ok…were going to plan “B”…you can send an email to them help@tinyco.com and also I want you to go to their web support page http://www.tinyco.com/support/ give them as much detail as you can.
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This game would be a lot better if it didn’t take almost 30 to 40 times to get Characters to drop what you need for Stewie and others. Thought it would be a good game but everything takes to long and gets boring real quick. luv the Family Guy Show but game i rate 1 Star
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I finished freaks and geeks but the nerds are still there and it tells me to finish freaks and geeks to have Lois get rid of them. Help!
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Have you unlocked Stewie? He starts part 4 of the quest line.
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Okay so I just upgraded to a new phone ( Had galaxy s3 upgraded to galaxy s5) and I would like to continue playing the game on my new phone but when I got to the settings ~ account info and select login with facebook, it tells me that their is already another user (which is me) using the account and that if I want to use that profile I have to lose all my profess and restart back at level 1! Please help me fix this. I really live this game!
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It’s written weird. It actually is saying you will lose your level 1 game, the one that loaded on the new phone. Just hit ok and your old game will load. Since it is linked to a Facebook account. You won’t lose your saved game.
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I have purchased the four premium characters is there another one that I need to purchase to get the reward of 100 clams?
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The fifth has not been released yet.
UPDATE:
Rupert is the fifth premium character. 🙂
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Never mind must have been a glitch. It’s fine now
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I keep getting a screen saying there is an upgrade please update now to keep playing. When I click update now it takes me to App Store (I play on an iPad Air) when I get to the store there is no update available. And it takes me back to the game and starts the cycle over again. Do you guys know anything about this? Is there a way to make it go away? I did a hard restart and that didn’t help.
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My game is telling me that there is a new version so i cant play until i update the game.. But there is no Update in the appstore.. What can i do to fix this ?
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Should be fixed now. 😉
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Hello im having this exact problem on my ipad , air its keeps sayin to upgrade , but there is none upgrades in the app store
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Did you update on an Android device with the same game?
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Ok heres my problem I had it on my old phone and I just upgraded to the galaxy s5 I had to install the game go through the whole beginning add my facebook and got back to where I was in my games but the only problem is that the sound of the character dont come in what can I do to fix that
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This is a reoccurring problem that TinyCo is tackling. I would first try an uninstall/reinstall. If it doesn’t work…you’ll need to contact TinyCo within the game.
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Does anyone know about how long it takes for TinyCo to answer back?
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Depends on the question/problem. Some people get responses right away, others have waited a few weeks.
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How about a suggestion to make the game more enjoyable:
Create a character that has a guaranteed drop. The task time could be 2-3 times the normal task time to account for the rarity (example: 24-48 hours for plutonium instead of the 8-hr task), but it would be guaranteed. It would really help when you just need that one item that will not drop. Maybe make the Mafia Don, since he can get anything. Whatever items you are working on would be available. This would be in place of the buildings, which are effectively all premium since they cost a lot of clams.
Just a thought and figured I would share.
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I like that idea….they could rotate characters or tasks used as “new” unlockable characters are added to the game. 😉
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I’ve got a glitch in the game just today. It keeps on popping out the data error message Saying there was a problem configuring the game and try again. Please do help. Thanks
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Here is a troubleshooting sequence to try:
Try a hard close, then shut your device off completely to clear the memory cache. Then fire everything back up. If this doesn’t work, the next step is an uninstall/reinstall (make sure your game has an email account set up, or Facebook/Google linked account). If this does nothing, send an email to TinyCo: help@tinyco.com Give them as much information as possible.i.e device used, description of problem, when it started..etc. Good luck. Let us know the status. 😉
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Thanks for the help. But how do i do this? (make sure your game has an email account set up, or Facebook/Google linked account) . I have a note3 and basically just not that savvy with my phone. 😦
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This will help….read the multiple device section.
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I keep getting a prompt to install
An update for the game but when I try it keeps stopping and says insufficient memory and I have more than enough memory for it. Its wierd because my wife never got a prompt to update so is ther even one that came out today.
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What platform do you play on? I’m iOS, and no updates or messages for me so far.
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I’m using an LG optimus that run so it’s an android. My wife is using a galaxy s3 that uses android as well and no updates for her…
I looked in the details section google play where u download the update and all it talks about is the pyramid thing which I already got, I’m thinking it’s a glitch
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Do you have the game on your main device storage? Or do you have the option for an alternate one, like mini external SD card? On my GS4 I put this and the other game on my external. Both are full of info and need a LOT of space. At least 2GB for the other. This one I allow at least 1GB. If you have the option and DON’T have the game there, try moving it in your applications manager to see if it makes a difference.
In the mean time, make sure you have a LOT of space open on your device to download any updates. I usually keep at least 2GB free space on my device mainly for big downloads.
If all that does not help, you may want to contact TinyCo for additional help.
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Thanks a lot ur advice worked i got it upated.
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WOOHOO!!! That makes me happy 😉
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Hey everyone. I’m getting a new phone this weekend. I’m going from an iphone 5 to a galaxy s5 & I was just wondering if I’ll be able to keep the game I have? I’m at like level 31 and have everything so far. I don’t really want to start everything all over. Is there anyway to save everything & transfer it to my new phone ?
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Yes you can. Download the game to your new phone and read this post (make sure you have created an account, email or Facebook):
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I have a level 32 game I lost when I got my new phone is their anyway to get back too I worked so hard to get that far I don’t want to have to start all over again can u help me I
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Check out this post…it should help you out 🙂
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I seem to not be able to continue the freaks and geeks quest it stopped after lois hosed heraelf down any glitches or help ? Much appreciated
Ludikris
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Sometimes if there is too much going on the tasks “catch”. That can be resolved by completing other outstanding tasks not completed in your task bar. Also, it could be you just have not completed the next step to go forward. Stewie starts part 4 after Lois. Do you have him unlocked yet?
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Can I still get Cleveland? I started playing the day that the kingdom of the full moon ended and I got the sandy pyramid but nothing else. Face space says I need his house.
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As of right now, no. However, TinyCo has advised that they’re working on a way to add him back into the game in the future. So best advice is just sit tight and be patient. He’ll come back eventually 🙂
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I found that you have to use the right arrow through all your neighbors instead of the pictures. When you get to the last one do the arrow again and a pop up box appears and asks if you want to add more neighbors and says later and something else. I was stuck on 20% for a while too but have completed that achievement. Hope that helps
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I’ll give it a shot. Thanks.
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To fill the time between events I’ve been working on the achievements. I cannot seem to make any progress on the run out of friends to visit. I’ve been playing the game since a couple of weeks before the circus event. I am stuck at 20%. I visit all friends every morning right after I wake up. Any ideas what to do? I’ve unlocked everything except that one, collect 500,000 coins (was close until the start of the last district and all of hype new land)
, and Peter shipoopi 100x. Hoping I can complete this district quickly and finish them off. Thank you!
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Yeah…I think there is a problem with it. I’ve been stuck at 30%. I’ve tried to just move through all my visits using the upper right arrow (like another reader suggested) but it has not helped. Going to ask TinyCo about it.
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Hi. Ever since my latest update I haven’t been able to play.. ?
Consuela always comes up and says “no no” and I get a data error message to try again. For a while. I thought my net was down
Sucks because I was on level 40 (max level atm) and I do NOT have facebook so I can’t add it to my game thing there..
Btw I’m on an iPad (prefer the bigger screen alternative)
Oh and off topic but when I try to access the AppStore also, it lags to load and keeps saying “loading” but nothing actually happens. Idk if it has anything to do with the family guy game screwing up but ever since I stupidly updated it. Both stopped working simultaneously
Any ideas?
Thanks
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I am seeing reports of players having issues loading the game. Variable reasons. Most I can suggest is the basic troubleshooting…my concern is the fact you stated it is NOT linked to a Facebook account. There is nothing that saved the data if you did not opt for an email save.
So in your case, I would suggest contacting TinyCo right away as the basic troubleshooting may wipe out your game permanently and they are only ones that can recover it for you if that happens. Just better to be safe in that way.
Due to you can’t access your game, I say email them…
help@tinyco.com
Give them as MANY details about your game as you possible can. If you have any screenshots with your ID on it, let them have that info too.
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I have a android Alcatel fierce and I was on level 33 and now all week I get the loading error with consuela on it I don’t know what to do
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What troubleshooting have you tried so far? Hard close? Restart device? Uninstall/Reinstall (ONLY if linked to an account)?
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Got a new android phone. How do I get my family guy back without starting over?
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Check out this post, it should help you out 🙂
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Any idea whether TinyCo will implement paying with credit? As in phone credit (that you use to send texts and call etc.)
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I do not know on that one. I would say make the suggestion to them via your in game menu, help & settings, and let them know.
It may be a security issue.
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Since the last update a week ago I haven’t been able to play the game at all. The game always end up crashing, either just when the loading bar reach 100% or after a few seconds into the game. After checking a bit on the facebook page I noticed that I wasn’t the only one with this problem. Does they know about this ? Are they working on a fix ? I spent a couple dozen euros on clams for a game I cannot play anymore (and just when Stewie is released !), this is really irritating…
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What kind of device are you experiencing this on? Have you contacted TinyCo yourself to see if they could help? Each issue varies by device and/or user…so it is hard to offer an answer without more information.
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I didn’t contact them because the issue started to appear right after the patch so I’m pretty sure it’s coming from their end. I’m using a Samsung Galaxy S3 and almost every messages I’ve seen on their facebook page describing the exact same problem were also on S3… I’ll give it a shot but I don’t have high hopes.
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I only ask as people tend to vent or state problems with their devices, but don’t report it. By reporting it, their techs are able to visually see how many players are impacted, the devices impacted, and possibly see if there is a compatibility or trend issue with that device going on.
It really does help to let them know. I will also ask in the meantime.
May I get some more info from you to send to them myself too? What patch exactly are you talking about? Approx date? (A lot have been released recently.) What are the specific issues you are running in to? When does it happen? What troubleshooting have you tried? Etc…
You can email info to me at familyguyaddicts@gmail.com
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What are the differences between free players and premium players? Is the only difference purchasing clams and clam currency items?
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Yup. Freemium players won’t put a dime into the game, and only use the clams they earn for free while playing the game. Premium players will put money into the game, even if it’s only $5 over the lifetime of the game. As soon as you put money into it you’re a premium player 🙂
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Hi! On july 14th at around 6pm EST, I’ve been having issues regarding launching the game. Tried relaunching and even force closing the game several times now, but Consuela still keeps saying that I couldn’t connect to the server. She’s getting on my nerves and it’s getting frustrating. I’m about to unlock Falconer Peter and I just couldn’t do it coz of technical related issues. I tried checking out the appstore for updates, but there’s just none. Hope engineers from tiny co are already well aware of this issue and fix it in no time coz I seriously looooove this game!
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Oh no! It might just be a server issue though. Hopefully it’s back up for you shortly! 🙂
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I have Brian unlocked and library placed. I cannot complete golddigger island part 6 or a whole lotta bull part 4. The tasks are bith in the task list but i do not see gold digger island or fences in the shopping list under decos or buildings or characters. When i scroll over in the decos menu, the game closes down for no reason. The game seems to be waiting to move forward until I complete those tasks. What do you suggest?
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Try a few troubleshooting methods like a hard close to see if it corrects it. You can also try a complete uninstall/reinstall of the app as long as you have linked your game to an email or Facebook for recovery (needed to get your game back). Double check to see if your characters have completed all their other tasks that may be holding them up from being able to finish these ones.
Outside of that, contacting TinyCo via your in game menu and letting them know the issue will give them a chance to look into it to see if there is another issue going on. (Especially with the scroll crash).
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Been practically unable to get on the game at all for the past week or two it just crashes at the loading screen and regularly get the uh oh crashing problems screen. Im on an ipod touch and i try all day to get on it and I’m lucky if it gets onto the town once a day. Im sure looking at facebook that I’m not the only one, the recent bug fix update did nothing to help. Is this a known issue and is there any word on a fix?
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It seems there is an issue trending on this. I am currently looking into it. Do you mind sending me more info via our email so I can use some of the details when I speak with them?
familyguyaddicts@gmail.com
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hi there just wondering if you had any tips..
my game has totally gone! I’ve tried re-installing triple checked its the right Facebook account. even when my partner visits my town its back to level 1 😐 not getting any response from tiny co at all.. its really frustrating as i am a premium player and have put a fair bit of cash into this game =[
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Don’t worry, you’ll soon have it back. Follow the tips here. 🙂
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i do hope so, all attempts from following that link u gave me were unsuccessful =[
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Out of curiousity, just how are you in contact with them? Via your game itself or via email?
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Both, tried both methods, it’s only been 24 hours, the bizarre thing is I’ve got 2000 clams and 1k cash back at the level 1 ?
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Oh…if it has only been 24hrs, give them a lil time. It usually takes 24-72 hours for them to get to each received help request from players, go into your game, locate issue, troubleshoot, etc…then respond. Hang in there a bit. If you haven’t heard back after a week, let us know. 😉
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Thank you 🙂 I follow your site religiously and have done for the last couple of months.. Your all superstars !
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We thank you for the kind words, and feel TWICE that about you! 😉
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🙂 I think I’m slowly coming to terms with having to start again.. Abit gutted about the real cash that’s been spent becoming worthless 😐 no more pee pants !
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Well, do NOT start over. Give them sometime and they can help. They have fixed many a players games. Just takes a lil time to do it. Hang in there. Keep us updated. Glad to have you as an Addict! 😉
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You will all be glad to know my game is back! Thanks guys for the guidance much appreciated !
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WOOHOOO! I am glad they got you squared away. Didn’t take long at all. 😉
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I know! Very impressed with tinyco, another question.. Do you guys have a method for adding friends?
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Facebook is the only option right now. We’ve got an Add Friends feed for it right here 🙂
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So glad to hear you’re up and running again. 🙂
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I currently play on iphone but may be upgrading my phone to a samsung. Is it possible to transfer my game? Thanks
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It sure is, as long as you have created either an email account or Facebook/Google account, then your game has been saved on the main servers. Once you get your new phone, just download the game and begin playing. It will start at level 1, read this post for the instructions on how to load your current game.
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Brilliant. Thank you 🙂
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😉
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Hi,
My family guy quest for stuff game was working fine, I was on level 33. I brought extra clams and coins off someone on eBay which then went into my account to add them, my account worked fine for a day, now all of a sudden it’s gone to level 1 and I don’t think I have an account only a Facebook one which when I log out and back in goes to the level 1 account. I was wondering if it’s due to this person adding the extra clams?? And if there is a way of getting it back??
Thanks
Joanne
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This is very sad to me. 😦 We try to stress to ALL players to avoid the “modified” game dealers. Now you can’t reach out to TinyCo because they ban such activity. Try playing the level one game until it gets to the point were the main menu becomes available. Go to the account info screen, select “sign in as another player” then enter your Facebook info. You’ll get a message that reads you’re about to lose your level 1 game. Ignore it and select “OK”. If your level 33 game doesn’t load. Then your game (and money)….were taken by the “eBay” individual. Sorry, other than the tip I just gave you….there’s nothing more we can do for you. Let us know if it helped. 🙂
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What is the flower bush needed so Chris can find a new friend I’ve used it once but it won’t allow and I’ve bought one of every freaking flower help
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You can’t buy it, it’s this one you got when the game first started:
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Thanks I got game on my cell buddy dont have smart phone to download was wanting to play. Im guessing to clear level 7 and be able to unlock stewie I have to complete asian town? Ive been trying to get the 5th watch to unlock lois’s costume forever now, all of a sudden its harder n takes way longer to get these items, to me its not worth spending the clams on em.
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You are correct, you must unlock each district before moving on to the next. And, I agree, save your clams. 😉
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What’s up with all the quest stuff we are forced to buy that doest pay us out anything? I personally found this very annoying and have placed everything except the stupid butt throne in storage (only because it wouldn’t let me)
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You can now store the “SBT”… 😉
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I have an old level 1 account linked to my Facebook and a level 31 i want to replace it with. i tried deleting the app from Facebook but it keeps asking me if i want to replace it with the linked level 1 account. Is there a way of unlinkin the old account?
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Send a message to TinyCo from within the game. They can help you unlink your old game. 😉
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Why can’t I get Cleveland?
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He was a limited time item during the “full moon” event.
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Is Cleveland’s house a ‘host’ house or is it only good for collecting coins? I haven’t seen any actions where any characters, including Cleveland, use it for anything
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Nothing but a coin collector right now. 😦
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Thank you 😆
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Can I play family guy quest for stuff on pc without having a mobile device to download from app store
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Short answer…no. If you had it on an Android mobile device you could use “Bluestacks” to play the game on your PC.
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I’m in the process of unlocking Cleveland and one of the steps is collecting 15000$ if I use clams to skip the step do I get the cash too or does it only let me skip it
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Only get the “skip” 😦 (it basically, “buys” $15,000 then applies it to the unlock) Save your clams. 😉
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I’ve posted this question in a less appropriate forum earlier, but why are my comments not being posted? Awaiting moderation? Timestamps indicate that moderators are ignoring my post? Complete curiosity, no hostility 🙂
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Not ignoring 😉 (in fact just answered an earlier comment)… ALL comments are held so they can be scanned first for spam (we get a LOT) and secondly…content. We also all have lives outside of this blog (shocker right? Lol) so there will be times during the day that comments might “sit” for a bit of time. But we do our best to get your thoughts posted as quickly as possible…..plus Alissa and Bunny type WAAAAY faster than me….LOL.. 😉
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I seem to be having trouble gathering a large amount of coins. I finished district 7 right as the Fourth of July event began so I didn’t really have much free time to save up coins. I have all the buildings built and even some premium ones. I put all my characters on tasks at all times including the ones who aren’t involved in any quests or item drops. With the new district being open now and the buildings and block clearing prices are much more costly I was wondering if you guys have any tactics to getting more coins faster or to getting a larger amount of coins at a time? Or is this just a normal thing that takes time to save up? Patience isn’t really the issue here, I’m just curious if I’m just not very savvy with my Quahog currency 😉. Thanks!
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Many use office “farming”. They buy a couple of rows worth, then collect hourly (“common” is the office of choice). Once their wallets are “fat” they put them back into inventory…until they need fast cash again.
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I have a quest to claim my free seven flags atlantis but when I go to the menu there it isn’t there and even when I click on the quest it just does nothing but the quest icon is still there
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It’s from 4th of July, I think they need to clear our their quests the two are overlapping. Best bet, report it to TinyCo it’ll help them realize they have to clear out the issues 🙂
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I had the family guy game on my iphone and i was up quite a few levels. I now have a new phone, is there any way i can restore my game to my new phone without having to start again?
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Check out this post for all the details:
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