Jet wanted to update you on the glitch that has seen some players, including me, unable to unlock ranks. For example I completed Rank 1 but Rank 2 remains locked. Others can’t unlock Rank 3 or Rank 4.
I know it’s frustrating when a new feature launches and you can’t play but support are working on a fix for this and we should see an update soon. Until then don’t worry as the feature is a permanent addition, and more importantly you can keep collecting medals in the meantime.
~ Russian Tigger