Just wanted to put up a post about a growing glitch in the game that’s showed up since the Summer Stroke event ended. It seems to be affecting players who didn’t manage to unlock Guitar Playing Fly before the end.
When you log into your game a pop-up will appear saying you’ve earned Guitar Playing Fly but when you hit “Okay” your game freezes then starts to reload.
So far I’ve had one player who said fully shutting down their device then switching it on again cleared the issue but others have reported no success with this or reinstalling their games. Reinstalling is only something you should try if you’ve saved your game and got a note of your PlayerId squirreled away.
Therefore I’m afraid for the majority of you contacting support is your only option, and you can do this via the Jam City support Portal or by email. Please ensure you put your PlayerId in the contact or email and of course details of the issue your having.
To go to their website and use the ‘Contact’ button: https://jamcity.helpshift.com/a/family-guy-the-quest-for-stuff/
To use email, the address to use is – firstname.lastname@example.org
And before you ask you’ll find your PlayerId located on the bottom right of the loading screen, but I’d advise also having it wrote down somewhere safe.