Got a game specific question about The Family Guy Game? Post your question below and we’ll do our best to answer it as soon as possible. Don’t want to wait? We’ve aimed to answer many of the most common questions already, so check out the search box or start browsing the site to see if your question has already been answered.
Please Note: This is not a TinyCo run website, so while we will do our best to answer any questions you may have we may not always to able to “solve the problem”. If you’re having a major problem with your game your best bet is to always reach out to TinyCo Customer Support. You can find their contact information, here.
Family Guy Addicts 
When I go to load my game it never completes completely and says must open game play area?????
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Known issue
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I have the same problem
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Same issue as dani. Sent message to tinyco.
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Known issue
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My game won’t open. Consuela keeps saying “FGGame: In getPlayArea, Called getPlayArea before play area exists”. Any idea what this is about?
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Report it to them if the basics don’t help
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My game is saying the same thing….
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Known issue
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Bunny,
I am at Scream Level 9, nearing 10, and the message I’m getting is that I need to increase my Event level to move on to the next movie. Am I missing something here?
Matt
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Nope. It’s not live yet. Not til 6-9 PM Pacific. 😉
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I am at a standstill I have a task where I have to get rid of five u holy nuns but my capacity level is at an eight and all of the cannons I have are to get ride of the werewolves but I don’t have any werewolves running around my town . What do I do
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Contact TinyCo
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Question… I have been working so hard to get Slasher Cat and I read your post about saving up your film reels. I had 119 reels this afternoon and only needed 1 more to get the pumpkin tower and slasher cat so I placed the tower figuring that I would get 5 more reels within 3 hours to get Cat… now I have 99 reels. My problem is that now the game quickly progressed ( within seconds) and it’s saying that I need 27 sodas to get 10 reels, my vampires just showed up, the timer has started for Slasher Cat and I only need 1 reel but it’s saying that I can buy him for 1350 clams?! What? I only need 1 reel… I don’t even know if I can get 27 sodas in 24 hours. I feel cheated that they took my chance of 80 popcorn for 5 reels away
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Try to get Garlic Bombs and take out some Vampire Bats as soon as you can. You must have moved into Phase 2 or a higher level. Exchanges change as the game progresses.
The Clam cost will NEVER go down as it is locked in a Crafting Area. If you look on the site, you’d see the post about the change during Phase 2. Sorry you missed it.
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Is anyone else dealing w/ this same issue ? I get that a lot of us are having Vampire/ BatFlock issues, but when I get an in game response from a person (name is always @ the top of their reply) I 99.9% of they time , get 5 star help and my problem is solved, but when I get a 1st reply that’s automated, a 2nd response that ignores 1/2 of what my message said & than a 3rd that basically says TOO BAD , well I get alittle ticked off! So now , I still can’t get an exact count on how many bat flocks I have @ any 1 time , but I can occasionally get a rough count of 12 & my vampires still won’t change into bats!!!!ANYONE ELSE??
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I noted it on a post for Werewolves… you can only have 30 flocks in your town at a time.
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Hi, I recently started to play this game after a friend (who already plays this game for a very long time) recommended it. I also really enjoy it so far, there is only one thing: if I want to add my friend as a neighbour, he doesn’t show up in my Facebook friends list! All my friends do, but not him and we both did link with our Facebook, any ideas?
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It may sound odd… but try this. UNFRIEND him. Restart device. Go back and refriend him and soon as they accept, go back in the game. There is some odd sync that “hiccups” now and then and won’t recognize some friends. Also, make sure they don’t have a block on the app from friending them
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I had purchased Patty with claims and now am wondering if I made a mistake. The Dark Library is locked and I am only getting an option to get the next item. Does that mean Slasher Lois is going to stay locked too?
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Can you help me i have vampires walking around no access to the garlic bombs no werewolves present but access to the silver cannon s what do i do
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What Questline part are you on?
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I had family guy on my I phone 4s I was on level 48 and now got a new I phone and opened the game up and it’s started me from the very beginning . I even tried in my game centre and that started me from the very beginning again . So please help how can I get back to my level were I was before? Thanks
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Did you save your game to an email or Facebook so you can log in and out of the game and load that saved file on to other devices?
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I can’t find the garlic launcher
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You need to be on Phase 2 Part 2 to see it
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The movie prop shack keeps giving me the tutorial pop-up when I try to add props to my quie. Mind you, only one item will be in my que and this will happen. Sometimes it happens when nothing is in it.
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What does your CAPACITY say? How many items have you already made?
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It could be. Because u already have 8 running around
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Sorry to bother you 2 days in a row Bunny, but I’ve got another problem already. I was gonna say 4get slasher bait Lois but now she’s in like 3 quests that I can’t complete because of her!! For 1 I screwed up & opened “Perscription Pill Pattys Pontiac” so I said , whatever, I’ll finish it whenever, but it just so happens that I accidentally finished the first 4/5 of her quests already & the last one is using , yep, SBLois!! & I JUST , got the ” dark library ” that means I need to get 2 more “reel” prizes b4 I can get enough to buy SBLois w/ them.Then there’s also “Death @ The Drive In , the sequel part 7″ & ” Running Scared pt1. Not to mention, that with PPPP , SBLois has to run 3 tasks !!! Ahhhhhhhhh!!!! Whadda I do?!?!?
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Focus on getting Lois and do not worry about side Questlines. The Sequel is the Main one and the only one you need to worry about.
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Oh believe me I’m TRYING, but do u think it’s possible to actually get SBLois within the 3 plus days I have left with PerscriptionPillPoppinPattysPontiac, (freemium).I’m not even sure how many reels it’s gonna cost for the next item b4 her. Because the one I’m on , the pumpkin pyramid is 48 reels plus whatever’s after its amount and I’m sure Lois is probably 100 , I’m back @ 5..
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I have all the amounts listed on the main post. See if you think you can.
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Are the comments for this site link-able to the Pro forum accounts? It offers logins for WordPress, Twitter and Facespace but nothing for the forum account…
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How do you mean? What is it you are trying to link? Most comments have a “web address” that should be copy and pastable
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If you set up an account in the Forums section is that not usable to login and post comments on this site? I just wanna change my profile pic, lol!
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This site is hosted by WordPress. You can still comment all you want, but if you want to not bother putting in details you need to set up a link to wordpress.
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How does my people turn into warewolfs please help thanks
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Once you get to Part 4 of the Sequel questline.
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I got a new phone and I forgot what email I used to login, tried them all and its saying email address not found. Any suggestions
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Do you have any images or screenshots from your original game? All I can suggest is reach out to TinyCo and ask them for help. Emails are personal private information. There is no way I’d be able to help you with that. Sorry. I have no way of accessing your game to get private info and rightfully so.
Side note: Typical email log in issues. Forgot a capital, a comma, a space was added, a number wasn’t added, etc
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Good morning,
Just a question concerning “brimstone” which is required for death.
I got to 14/15 quickly but all day yaesterday and this morning I have not earned the final one.
Just asking if others have gotten the final one if maybe a glitch because it was always giving 2 at a time. I was in a different game and they had the exact issue. The game would only award 2 of an item when the game was looking for just one. It was an endless cycle.
Might just be bad luck but with recent history just checking.
Have a good day!
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Thing for me is this… I originally only got one to start, so I was also on an odd count. 😉
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How do you use the garlic shooter
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Get to phase 2 and part 2 of the sequel questline to make sure you have the launcher first. Then wait. Gather some garlic bombs and wait for some Vampires to group really close together… then tap them fast and tap your launcher and move fast to that same area and fire before the bats scatter that you just created from the vampires
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Is anyone else having terrible lag issues? Ever since vampire weekend started, it takes me 15 mins to collect and start a new quest…freeze..lag…shutdown..etc. am I alone here? Help, I’m falling behind.
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Device is probably having a RAM aka memory issue. Try the basics.
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Can someone help me? I accidentally made a lot of cannonballs and can’t use them yet. Now I have the quest to make three of them, but I don’t have room to make them, does someone know how I can fix this?
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Message them please.
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Can we get the previous week item if we didnt get it
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What do you mean?
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Can we get the previous weekly item
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You should not be able to move on to Page 2 until the items in page one MINUS the timed item are collected.
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OMG, Ijust realized somethin that’s REALLY screwing me up! When certain characters are werewolves , are they not running quests 4 me? Because @ least 2 that I’ve noticed ( Quagmire & Bonnie aren’t earning the items I need to keep moving fwd!!
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They are… just on hold while a Werewolf. They go right back once timer is done, and you change them back. You will still get the payout. If you do not after turning them back and tapping check mark… let them know.
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I kinda get that but , what I mean is , I have werewolves running around as people I need to get cannon balls from, see my predicament ? Vicious circle, how can I get cannonballs from werewolves if I can’t change them back to theirselves ( w/ cannonballs ) ?
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I get it… to a point…
Silver Cannonballs: Slasher Peter Do Football Poses OR Herbert Unlock Car Door OR Death Go Home To Mamma OR Chris Eat Corn Maze OR Silver Forge OR Mike Myers Reminisce OR Slasher Cat Pounce on Prey
Characters that will become Werewolves: Quagmire, Mort, Bonnie, Joe, Connie, Brian, Carter, Stewie, Consuela, Cleveland, Jake, Buzz Killington, Kool-Aid Man, Snoop Dogg, Deadmau5, Weird Al
So my Question is what are those that do NOT turn Wolf doing? Slasher Peter, Herbert, Chris, and Death? Are they turning into Wolves too?
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Herbert & Regular Peter keep turning into werewolves too!!
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Report it please. If they are not on the list… they should not turn.
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Ok , this is my first freemium played event, so I was like ” **** , these cheapskates work HARD!!” LOL
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Hey Addicts,
Just stopping in to give a hats off to all of the freemium players , because I haven’t spent any clams on this event (mainly because I’m alittle broke right now) lol, & it kinda sux because this event woulda been great to throw around a few thousand clams on!! But it’s really hard not buying all of the cool extra items that are constantly dropping stuff I need to get thru faster, so my hats off to you all , this is MUCH HARDER!!
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It won’t let me shoot the garlic at the flocks of bats it just zooms in to the crosshairs and that’s it. What’s the deal?
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Report it Please from your game.
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I’ve unlocked the ghost tree but everything else after that says its locked, anyone else having the same issue?
Thanks
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Why can’t I trade holy water balloons for movie reels anymore?
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??? You never could. You can still take out Nuns to get Popcorn and now trade BOTH Popcorn and Soda for Reels. But it is Popcorn and the 4 other items (3 more coming) that can be exchanged for Reels.
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Is Michael myers a playable charector or is he just a decoration .?? I asked on facebook but to no avail
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Fully Tasked, Questline, theme music. 🙂
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Is anyone else not seeing the Garlic Bomb launcher? If you do see it can you post a screenshot please?
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What part of the Questline are you on? Finished Part 1? If not, you will NOT see it. Finish Part 1 and it will appear right next to your Scream Point Icon lower right.
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My game jeeps closing when loading. Cant get in at all any more. Any ideas? I was so close to unlocking slasher cat too but the time will have run out now. 😦
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How is your internet connection? Memory? Alert them now just in case.
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I’m having a problem changing the movie. I’m working my way to level 3 and the movie still won’t change. There’s a “level 2” knife above my movie screen, but when I click it it doesn’t change. Will it only change when I get to level 4? I’ve tried force closing the game, but nothing changes. I’m sure I’m just not understanding it.
Thanks,
John.
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Phase 2 delayed. See top of post. 😉
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Hi I’m on level 40 and the co bar hasn’t moved for over 5 days now what’s going on😖
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The XP bar? If so… only visual and also due to higher you get…more XP needed. It’ll move eventually
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Hello,
Above the movie booth projector is the scream level logo with a 2. I have everything I need for the next movie! So how can I fix this?
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Phase 2 delayed. See top of post. 😉
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I have been having some small space issues. AT this point its taking so much space on my phone I cant even update the game, how can i fix this with out loosing all my game progress
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Delete items of your phone to make space
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not really helpful. is it possible to delete the cache or maybe some of the data from the game some how? at this point my phone has 4 gb and this game is taking 3 and the rest is just the stuff i cant delete or remove from the phone
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Well I do not know what else to tell you. If you need space, but say you can’t make it… nothing I can do. Sorry.
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Have sent Lois twice now to breakup lovebirds. When I come back she’s again being chased by slasher cat and hasn’t done a thing. I’ve taken out slasher cat already. It’s an infinite loop. Also have had Peter murdered twice now and nada. I’m beyond frustrated!
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She is still on the task. You still will complete it. Just clear the cat and she will return. Its meant to keep going as you needed popcorn
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Hi Bunny!! Before anything else I would like o Thank u for ur hard work answering so many questions and breaking down the Quests for us 🙂
I am wondering what am I doing wrong with regards to the new movie…I am on level 5 scream, which is one above from the required and yet I am not able to start the new movie. .any idea why?
Ps -the only thing left from the prizes is the bloody cat heheh
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New content isn’t live yet. You’ll see a post when it is. 😉
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Ok thank you 🙂
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Quick question, should I save these last 10/12 water balloons for the next event , or will I lose them in 4 hours?
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You can save them. They are not going anywhere. 😉
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Any word on whether or not the game is compatible with iOS9 yet? I can’t seem to find any current posts about it and Google was no help either. Thanks.
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It’s a player by player… device by device issue. Some fair just fine…others struggle, so sorry but it’s something I can’t tell you exactly what will happen with your device. All I can offer I’d try and hope for the best. 🙂
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Hi Bunny!
I received a clam from visiting my friends today but it didn’t add up to my total clam amount. Maybe this is a glitch.
Should I write to Tinyco.?
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Yes please if it did not add. 😉
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Hi there and thank you for this amazingly helpful site!
I’m wondering if anyone has noticed that the cost of film reels has jumped twice now? It’s up to 45 popcorns? Is this a mistake, or are they being mean on purpose? Haha!
Thank you!
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Well thank you! I read that page but must not have made it that far 🙂
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Hi, and thank you for all you do!
Is it normal to buy clams and not have them credited to my game?
I’ve done all the trouble shooting from with in game help but nothing..
I’ve tried everything, force quit app and restart phone, also running the latest iOS on my 6+ with all apps up to date as well as messaged TinyCo several times over the past 3 days from in game, again to no avail.. 😦
This is extremely frustrating and I’m trying to be patient but what more can I do to resolve this? any suggestions are appreciated
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If you messaged them in game… patience. Keep in mind it’s only them answering. In house. Not thousands of out courted call center reps like other game houses.
With current issues in game, there’s a TON of players in Queue for hel . Sending more than one just adds to that queue and makes it more time for all to get an answer. If you need them right away… you can submit to your App Market for refund. Otherwise all you can wait is for them to get through queue to your message
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I hope this isn’t too obvious of a question. I’m really digging the Halloween update, but I feel like I’m lagging behind.
I see people at scream level 4, 5, or higher! And with a lot more reels collected (I’m at scream level 2, with 242/270 progress and 0 reels, just started to hoard 120 for insta slasher cat).
I’m not using clams for anything. I keep 5 characters on water balloon tasks at a time. I have placed all new decorations except the doll village and corn maze and am at part 7 of death at the drive-in. I also get Peter to save Lois in between his tasks.
Sorry for the wall of text, but that is my MO when I open the app a few times throughout the day! Is there something I could do outside of clams or am I on track?
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4 & 5 required a LOT of Clams spent. Just go at your pace. Normal Play is 2-3 Scream Points.
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That is reassuring! Thank you for your speedy reply. I am hoping to unlock death during this event, he is one of my favorite characters from the show! 🙂
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Yeah dude I think I really screwed myself in at a 6 scream level already and it’s 80 per reel!! Keep that scream level low & it’ll defiantly make your life easier …!!!
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i am having trouble doing the mort and jerome and quaimire. they have ! above them. but when i go to do the quest. it wont let me
Morts is jew beard. Jerome is humis. and quaimire is yacht club please help………………………………………
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Can you be more specific. What is it you are trying to do? What is the name of the Quests? What device are you playing on? What District are you in?
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Hi, I was wondering if it is possible to transfer my village from an apple device to a android device, I did link the account with Facebook.. Thanks!
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Yup. Just got to load a new game on new device… play until menu… log in… and LOAD your saved game file on level you’re at. DO NOT LINK NEW GAME. LOAD ONLY.
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I’m losing money whenever I go to visit my friends quahog to collect coins from them. It only happens when the coins are available in their city. In other times I’m not losing any money. Is this happening to anyone else?
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I’m losing money whenever I visit my friends quahog to collect coins from them. It only happens when the coins are available in their city, in other times I’m not losing any money. Is this happening to anyone else?
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Is THIS what you’re seeing/experiencing?
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Nope, I’m not having this glitch you mentioned. I’m losing money whenever I visit my Facebook friends cities, the only time when there tasks are are finished. (only after the 20 hrs count I mean). Not a big deal though, might be just another glitch after the update) 🙂
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Since the family guy hollowed. Update I have been receiving a error when trying to play my game… Error says –
FGgame; ingetplayarea,called get play area befor play area exists
Please help
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Contact TinyCO.
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I am playing the game on my Nextbook Tablet and its connected to the house wifi but doesn’t give me the option to connect my game. My dad has the same Nextbook Tablet and it is having the same problem. Was hoping you knew how to fix it?
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If it is a Windows Based device… there is no option.
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I have a android tablet. How do I get my progress back?
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I go to load my game but it don’t get past the loading screen. What do I do to keep all my hard work?
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Do you get an error message? Or just can’t load the game at all?
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I just got the game and right before it loads it says “error” and it won’t even let me play the game. Please help
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What error? Can you be more specific than that?
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