It looks like it is that time. Time for me to pull out my nerdy geek girl glasses, crack my knuckles, stretch out my typing fingers, put on my “thinking cap” (though I swear Alissa calls it my “dunce cap”)…it is time to get technical.
So pull up a comfy chair, grab some snacks, and your favorite beverage. You are about to go into the mind of Bunny as I show you some tips and tricks of the technical nature.
In this post, we are going to touch on things you can look at or try when your game just does not seem to be working as smoothly. Kicked out too many times.
GIVE APP ENOUGH SPACE
Each device has its own temperaments and will function with apps in different ways. One of those ways is with memory. This app takes up a LOT of memory. For one of my devices, GS4, the Family Guy TQFS app takes up to 2GB of space alone. So make sure you allow for a LOT of space for it to run.
Store it on an external mini SD card if you have the option.
USE A WiFi SIGNAL
The game runs BEST on WiFi. A good strong stable WiFi (not a weak shared by everyone WiFi). Data can be unpredictable and allow for more crashes. Not to mention if you don’t have unlimited Data, it can be costly as the game runs a LOT on it.
PUT SOME THINGS IN STORAGE
If you are seeing a lot more game crashes in your device, take a look at your town itself. There are a LOT of items and “stuff” to put into your town. This however does NOT mean to put it all out. TOO much going on in your town can be a bad thing. Especially if it is animated. All will cause memory drain issues on the game. Try storing items in your inventory not in use or from past events. Limit amounts of decorations and buildings. These could be things like the Spotlights, Animals, Party Pyramid, and Fireworks from previous events.
Also, if possible, keep characters on tasks INSIDE of locations. Those outside animations can also cause a drain on memory. Especially if all characters are on outside tasks.
TRY THE BASICS
Sometimes a simple fix for any electronic is just to reset it. In this case, Force Close the app and Restart your device to see if that helps. If you want to try further…here are the complete steps to the Basics of Troubleshooting.
In the end, if you have tried all you can and STILL having an issue…contact TinyCo for further support. Make sure you include key words to your issue and as much detail as you can. Also allow them enough time to respond. Technical problems are not a quick fix. They require time to resolve. You are also standing in line with thousands upon thousands of other players writing in. So give them time to first get to your message, then respond. At LEAST 3 days just to see it.
Issues that impact a great amount of players and are currently trending will most likely be reported here under one of our Glitch Reports. So search for those too for information and help.
There you have it. Some ins n outs on the technical side of things. As usual, always feel free to reach out to us if you have any questions. Here to help all we can.
Until Next Time