It looks like it is that time. Time for me to pull out my nerdy geek girl glasses, crack my knuckles, stretch out my typing fingers, put on my “thinking cap” (though I swear Alissa calls it my “dunce cap”)…it is time to get technical.
So pull up a comfy chair, grab some snacks, and your favorite beverage. You are about to go into the mind of Bunny as I show you some tips and tricks of the technical nature.
In this post, we are going to touch on the general basics of what to do if you are having an issue in the game and just can’t seem to get things to go right.
Missing items, something did not add to your total right, can’t find a character, etc. Here are some basic methods you can try to see if it will help you resolve the issue you are dealing with.
1- FORCE/HARD CLOSE THE APP: This will differ on your device, but here is an example of how to force close your app using the Samsung Galaxy S4. Press and hold the “Home” Button on your device or Double Tap it.
This should trigger a list of ALL items currently running on your device to show up. From there you can tap the option to close them all. (This also helps with memory to not have anything running in the background while playing the game.) There is also an option on the Samsung to Force Stop it in the Applications Manager.
On some it may be by pressing the Menu icon. For Samsung as well as others, just swiping the app off the screen will close it. For others, like iOS, you may have to tap and hold the app on the list til it “shakes” and the red badge shows, then tap the badge to stop the app.
2- RESTART YOUR DEVICE: Electronics are buggy and have a lil temper of their own. Sometimes you need to “wake them up” or “kick them” into doing what you need them to do. Lol. A simple way to do this is just power down and restart the device. This can be as simple as just pressing and holding the power button on your device, or tapping the power button and seeing if the option to “Restart” shows up for you to select.
Allow the device to completely shut down and start back up. This may take a few minutes.
In order to complete the following, it is CRITICAL you have your game saved to either an email or Facebook so you do not lose your game and all the progress you made. If you have not made an account, do so right away.
(Again, these will vary by the device you own. You may want to consult your owners manual or online to verify where they’re located. I will use my Galaxy S4 to demonstrate.)
3- CLEAR CACHE/DATA: In my Settings, Applications Manager, I just locate the Family Guy TQFS app and select it. Once opened the option to Clear Cache/Data should be listed. Just tap on it and wait while the information is cleared. Once complete restart your device then try to enter the game again. (This is essentially wiping the memory for the game from your device.)
4- UNINSTALL/REINSTALL THE APP: Similar to Clear Cache/Data, the Uninstall option for me is in the same area of my Applications Manager. Once I locate the app and open it in Applications Manager, I just then select the option to Uninstall the app.
Wait for it to complete. Restart your device to clear out any remnants of the game. Then once that is all done, go back to the App Market and reinstall the game again. For those of you backing up everything on the Cloud, make sure you eliminate all the Family Guy TQFS app game data from there too. It is best to completely wipe out any data corruption files that may be still left when trying to resolve a technical issue. There is also an option of just going right to your App Market, locate the game, and uninstall from there.
Keep in mind that either one of these options may require you to log back into your game. If you need help with that, you can get all the details on THIS POST.
Now for a few quick options to help with game play when it comes to memory…
On my device the Family Guy TQFS app takes up to 2GB of space alone. So make sure you allow for a LOT of space for it to run. Store it on an external mini SD card if you have the option.
The game runs BEST on WiFi. A good strong stable WiFi (not a weak shared by everyone WiFi). Data can be unpredictable and allow for more crashes. Not to mention if you don’t have unlimited Data, it can be costly as the game runs a LOT on it.
If you are seeing a lot more game crashes in your device, take a look at your town itself. There are a LOT of items and “stuff” to put into your town. This however does NOT mean to put it all out. TOO much going on in your town can be a bad thing. Especially if it is animated. All will cause memory drain issues on the game. Try storing items in your inventory not in use or from past events. Limit amounts of decorations and buildings. Also, if possible, keep characters on tasks INSIDE of locations. Those outside animations can also cause a drain on memory. Especially if all characters are on outside tasks.
In the end, if you have tried all you can and STILL having an issue…contact TinyCo for further support. Make sure you include key words to your issue and as much detail as you can. Also allow them enough time to respond. Technical problems are not a quick fix. They require time to resolve. You are also standing in line with thousands upon thousands of other players writing in. So give them time to first get to your message, then respond. At LEAST 3 days just to see it.
Issues that impact a great amount of players and are currently trending will most likely be reported here under one of our Glitch Reports. So search for those too for information and help.
There you have it. Some ins n outs on the technical side of things. As usual, always feel free to reach out to us if you have any questions. Here to help all we can.
Until Next Time