Tag Archives: Game Crashing

Glitchy McGlitcherson Has Struck Again

Hey there Clammers!

Bouncing by to try and help with some variable issues I am seeing spread to Players games with Daily Tasks, Game Link, and Game Crashing.

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Help 101: Football Event Known Issues

Hey there Linebackers!

I keep seeing a lot of questions and concerns repeated in the comments, so I wanted to bounce by to put all that Q&A in one spot.

Take a peek at the information below to see if your questions or concerns are answered.

Annoying Super Fan

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Mobster Event Crash Issue UPDATE!!

6/18 4PM EST: iOS Patch Update has hit. Download it to ensure you have all the fixes in your game before today’s content goes live. 

UPDATE 8:20PM EST: Patch Update hit my Google Play Market. For those that usually asks… it showed as a 44.74MB download on my device. 

(moved this up top so you can see it easier. 🙂  )

Hey there Mafioso!

Great news for all of those who have been waiting for a resolution from TinyCo on the ongoing Crash Issue that has been plaguing players for a few days.

A FIX IS COMING!!!

This is via the Family Guy: The Quest For Stuff Facebook Page. Family Guy Facebook Crash Issue Post

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Mobster Event Crash Issues!

6/18 4PM EST: iOS Patch Update has hit. Download it to ensure you have all the fixes in your game before today’s content goes live. 

NEW UPDATE: Go to the following post for more details!! WOOHOO!!

https://familyguyaddicts.com/2015/06/11/mobster-crash-issue-update/


UPDATE 6/10 1:55 PM EST: I just wanted to share with you something DIRECTLY from Matt @ TinyCo in regards to the Crashing… 

The crash-on-load issue is our top priority today, and we are working to get a fix out as soon as possible. If you are experiencing this issue, please send us an email using the “Crash FAQ” page that appears the next time you load the game after a crash. We look forward to everyone being back in Quahog as soon as possible.

So for those of you still having these issues, please report the crash issue if you have not done so already. They are still tracking WHAT devices are mainly experiencing this issue to ensure they cover them all. They are still hard at work and will not stop working on it until they get it resolved and Players back in the game. So hang in there. I know it is difficult as you want to play, but know that you are NOT forgotten about. Not at all. 🙂 

Side Note: For those of you that are attempting to use the “CRASH FAQ” page and getting a dead page or anything other than the ability to send a report, can you please send me some screenshots of what you ARE seeing? I am sending them to TinyCo. Email the Screenshots to familyguyaddicts@gmail.com Got what I needed, thanks. 

Tip: For those able to get back into the game, try to avoid the Warehouse and Neighbor/Ollie visits as it seems to trigger a crash again. Try to stick to the main gaming area until the patches are complete and in place.

Consuela Technical Support Bunny Glitch

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Star Trek Enterprise Crash

UPDATE 4/28, 1AM: TinyCo has released the patch and it has been running now for bout an hour. Please make sure you force close the app. Restart your device if needed. Let us know if you still have issue getting to Enterprise or using the Inventory. 

UPDATE 4/27 330PM: TinyCo has found the cause of Enterprise and Inventory Crash. Fix should be out VERY soon. Once in place, a Force Close and/or Restart of device should help to put it into effect.  

UPDATE 4/27: They should be getting into the offices soon. When I get any updates on the progress, I will let you know. In the meantime just do what you can until this is resolved.(They were working on it all weekend.) I let them know many of you are wanting an extenstion, but feel free to pass it on too within your game or email. As always, your feedback is helpful. Just remember, kindness goes a long way. 😉

UPDATE: Working further with TinyCo to help get this pinpointed, so please help on your end by sending in details of what YOU are experiencing with the Enterprise crash. Right now, this is what they are looking for…. 

1) Does reinstalling the game fix it? (Please sign up for an account first!)
2) What actions do players most recently remember setting characters on?
3) Is anyone on iOS?
**4) If a player is crashing when visiting the Enterprise, and has access to an additional device, can they play as normal on the NEW device?**

So try an Uninstall/Reinstall ONLY if your game is saved to an email or Facebook that you can reload the saved file from. If not saved, save it! It really needs to be linked no matter what so you do not lose all the time you put in your game if something like your phone lost or stolen happens or you get a new one too.

So far this looks to be Android, but we want to confirm… any iOS having issue of Enterprise not accessible?

 


Hey all you Tribblemakers!

This is what I get for attempting to take a few hours off. The game gets all cranky and decides to throw a tantrum and shut down. Pssssh. 😛

But seriously, I actually had a melt down with my phone and have been trying to get it fixed, then replaced. I was aware of the issues, just no way to get online to help report back. Sorry.

Short story long, I have been sending reports to TinyCo of all the things I was seeing you state you are experiencing. Continue to message it all in to them please. Use your game menu if you can get in, if not… email help@tinyco.com and send as MUCH info as possible. Device, Version, Player ID if you have it, Screenshot of the start screen if you do not, tell them what it is you are seeing and how long ago it started.

Consuela Technical Support Bunny Glitch Continue reading

Questions and Glitches

Hey there Minions. Hoppin on by here to give some details and updates on issues and questions we are currently seeing.

Ghostbuster Peter and Slimer 2 Continue reading