Players locked out update!!!

Hi fellow addicts

As some of you unfortunately know there a glitch of Frankenstein’s monster proportion going on which has seen you locked out of your games. 

As you know I’ve continually reported this to TinyCo, and here’s what they are advising at this time..

“We’re still working through the current issue affecting players loading into the game. We appreciate your patience in the meantime! If you are one of the affected players, please contact Support with your player ID. They can be reached at tc-support@jamcity.com”.

A quick reminder you can find your PlayerId at the bottom of the game loading screen.

~ Russian Tigger

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2 responses to “Players locked out update!!!

  1. Would be nice if they actually did something and just didn’t acknowledge you with bog standard replies, when I asked when the Facebook version was going to be fixed just got a standard reply

    “Thank you very much for reporting this. I’ve forwarded all of this information to the team, so they can take a look at this issue. Sorry for the inconvenience, and thank you for your patience in the meantime!”

    Why do they need to forward the information to the team as they should know the Facebook version isn’t working and actually be working on fixing it.

    Like

  2. I am not locked out per se but when I load the game it says can’t connect to server wait/retry and i need to keep hitting reload for about 2-3 minutes then i can finally get in. it does crash 50% of the time once I am in then. not sure if this is the same issue everyone is having or a new one but thought i would share. i messaged in game twice but no response

    Like

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