Game Basics

help and supportHaving trouble with Family Guy: The Quest for Stuff?  Need some assistance with something you’re stuck on?  Don’t panic!  We’re here to help!  Check out these great posts for some of the Common Issues/Questions that pop up when playing FG:TQFS.

Don’t see the answer you’re looking for?  Post your question on our Questions and Answers Page and we’ll be happy to help! 🙂

How To: Contact TinyCo
-How To: Move Buildings
-How To: Move Characters

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138 responses to “Game Basics

  1. Hi!
    All is lost!
    At first there was a problem loading the game and then when it came back it was back on lvl 1(!!)
    I was around lvl 31 and put a lot of time, and money, in this game.
    I’ve tried all kinds of different logins and nothing works, all starts on lvl 1

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  2. My game basic s string and won’t load what should I do?

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  3. HELP! I had my game on the nexus 7 android device. it died. cannot be charged or turned on. got an iPad mini. loaded it on there. now I’m at the beginning. I was up to the point where all you guys are that have been playing for a year or two. I want to get back my characters etc. any ideas!? so mad.

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  4. Why will it not let me clear the pirates? It says I need Bacon ipsum? I can’t seem to find this and I need to clear this to unlock next district or I’ll just be stuck on same part

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  5. João Ferreira

    so i collected all the material for the blimp construction, pressed the ready button, and after the cut-scene of the blimp construction, the blimp site and the blimp himself just disappeared and the icon mission is still there like if i didnt completed yet, and now im stuck and i cant go forward to the next quest to unlock district 9… i need help please, i dont know what happened.

    PS: my phone is a Samsung J5

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  6. I have been playing this game for over a year . I am on level 57. I enjoy the game and would like to keep on playing but the game constantly crashes no matter what . Probably every 2 to 3 mins . I have a galaxy s5 and I thought it was my phone but I play it on my iPad and it still crashes . Not as much but still often enough to discourage me from plating . I will probably delete it off my phone if it’s not fixed . I even got a bunch of my friends plating . It’s super lame .

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  7. Is there a way to clear tasks from the task bar other than completing them?

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    • If they are something that you NEVER got, you can ask TinyCo to remove them due to you will never be able to complete them. But if they are something linked to an item you own… you will need to remove them by completing them.

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  8. I accidentally clicked the check mark giving Gronk the football helmets I was saving for Chris. Can I get them back?

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  9. Hello was wondering how you go about watching videos for clams.

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  10. Was perusing through the site looking for an answer to my silly little questions… just gonna ask here instead. On the left of the screen (bottom) you have your active quest icons. They’re color coded based on event (I believe). Sometimes there’s a timer running on them, which is easy enough but other times there are different icons on them? I’ve seen a wrapped present, a clock, etc. Is there a legend somewhere that says what these indicate? For exanple, right now I’m working on Downtown Loretta Brown Pt 3 and there’s a present on the quest… Wuddup wit dat? 🙂

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  11. where do i find the christmas items I’ve received from the leadership board?

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  12. Need help!! I think I lost Lois ! I sent here out 2 do the laundry quest & I wanted 2 find get b4 she’s finished , but I don’t know where she is?! I figured she’d be right @ the Griffen house , but she’s not there, where else could she b?

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    • In the North Pole Bed and Breakfast possibly.

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      • Not there either, I’m always trying to get my charecters to do there quests ,& time it so they finish up right at start time, sorry that sounds Alil confusing, but that’s besides the point, I clicked on everywhere and was just lookin for a bit of help, I’ll let u know the hiding spot when I get it.. Thanx

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        • If it is the same “DO LAUNDRY” task I see for 10hrs in her task bar… that is a visual one that takes place outside. So where ever she was at the time it happened, that is where it will be done at.

          Can you tell me if that is the one? Or if it was one linked directly to a questline?

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          • It was the “do laundry” task & she was outside normally in plane view , BUT she was hidden right behind a small structure that was just big enough to block her from my view. Right again bunny, ty

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  13. It says that my game is not compatible with my device and I have been playing on this same phone since 11/2014 and all my apps are up to date. I also completed week 2 challenge and got the prize but it didn’t give me credit for it on the challenge board so I didn’t get to do week 3 challenge. I unlocked the 4th district on the north pole so I should have already gotten it. I spend money freqently on clams and I love this game but can’t get tinyco to respond. I don’t know what to do.

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