Got a game specific question about The Family Guy Game? Post your question below and we’ll do our best to answer it as soon as possible. Don’t want to wait? We’ve aimed to answer many of the most common questions already, so check out the search box or start browsing the site to see if your question has already been answered.
Please Note: This is not a TinyCo run website, so while we will do our best to answer any questions you may have we may not always to able to “solve the problem”. If you’re having a major problem with your game your best bet is to always reach out to TinyCo Customer Support. You can find their contact information, here.
Family Guy Addicts 
just completed the first lot of 13 plutonium’s and then the game crashes. Everytime i launch the app it crashes before i get to do anything. Please help!
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Try the basics to see if anything helps.
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Can I delete friends that don’t play the game any more off of my places to go?
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You only gain them by Facebook, so to remove them… you need to unfriend them on Facebook
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I spend days harvesting plutonium for the blimp. I get to 13 and away it goes. Seconds later it’s back empty handed. 3X now. I can’t unlock Olivia without it bringing me stuff. Please advise if I’m doing something wrong.
2:20 pm CST 3.11.15
Thanks
Doug
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You have a questline associated with each one that you have to complete. A dialog that goes with each trip. At the end of each questline you will see the item. 😉
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What’s up with the plutonium drops! I haven’t gotten one in almost five days? Also the game seems to have disappeared from the App Store?
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Details on the app store are here…(it’s an Apple issue)
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Anyway to transfer progress to a new phone if you don’t have Facebook?
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Only way to transfer a game is if you saved it to Facebook or an email. All progress is linked to that. So when you swap a device, you just log back in that same why and upload the game you were playing.
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I have too many characters at max level that aren’t adding value to the game. If I put them in inventory, will they still appear in / trigger a questline if they are needed? For example, if I put Brian in inventory, and he’s needed to trigger a quest line, will the quest line still start?
Thanks for your help Bunny/Alissa! You gals are awesome! This site is awesome!
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They did in the past.
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Never mind on my post I saw the Facebook post thing.
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Do they still transfer accounts over to another phone, I had an old iPhone three, but then I got a Amazon fire phone, I really do not care to lose the progress I made, I already sent them an email.
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Kept getting the data error. Uninstalled, rebooted the tablet and re-installed the game, but the message won’t go away.
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All I can suggest is to contact them then. Sorry.
Email help@tinyco.com
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Nevermind. Re-loaded the game after a few hours and the error message went away.
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I’m just wondering if anyone knows if there is a way to cancel actions/tasks? Thank you.
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Currently…no 😦
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I play on my windows phone and I think I have completed district 10 but still no plutonium and no fine arts district I don’t get events either
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Windows is a stand alone version and functions separately then Mobile. So you may not get all the Mobile version does as Windows is still new and kinda BETA in a way.
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So do you know if they are going to update the game eventually or is it going to become a forgotten hole?
Thanks in advance
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Probably working out whatever kinks they are running into. Still waiting on a full detailed breakdown of how they’re proceeding. Will update when I get it as it is handled by a completely separate part from mobile.
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I want 2 reset the gamebut it ddoesn’t let me, what should i do?i even put the desktop icon in the trash
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If you’re playing on Windows, you’ll probably have to go to your program manager and make sure it’s completely gone, then restart the computer.
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My fiancée has this game on her Lumia but she’s stuck on a task. “Do an ethnic handshake” every time she selects the task, a small TV symbol appears on the screen but it does nothing.
Anyone know why this is?
Thanks in advance! 🙂
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Sounds like she has a signal/connection issue. Have her exit out of the game. Double check WiFi. Try again.
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Tried this… its been like it for weeks now
any other suggestions?
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Here are all the basics.
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Anyone able to see the video and collect the 2 clams (regarding the Fox Promo)? I keep tapping on him when he pops up and it just says “no video available”. Is this a glitch on my end or is everyone getting this?
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Many are having it. Please report it.
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What are the joggers for and why do they keep popping up?
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WHOA… you got joggers? What device are you playing on? They were from an event that has passed.
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they were popping up along with the couples in the valentines game, and I was looking at some of the buildings for sale, and noticed the Bulge gym advertised they drop joggers, so I wondered if they were part of something else. I have not had my “game” since Feb 23, since I accidentally lost it, and the computer gods at tinyco were able to bring it back for me today, and I am just trying to figure stuff out again.
I am on a Samsung Galaxy Tab S.
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If you had some in your game still…they’ll linger til you Tao them all away. They were part of a mini event For Phineas and Barnaby. They dropped items for them similar to the PDA Couples.
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Right when the game came out, I ha purchased a lot of clams, and in-game content, and I remember it was during a time where your game had a cloud save. I deleted the game after a while, and downloaded your game again. The problem is, I got reset in story, and I had no clams, and none of the things I purchased. I read you guys were from Tiny Co? Can you please help me? I’ve emailed Tiny Co, and even sent them pictures, and they don’t respond very quickly, or help me at all.
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Hi, just to clarify… this is NOT our game. It does not belong to the Addicts. It belongs to TinyCo. 😉
That out of the way, the ONLY way to save the game has always been only via Facebook or email. You needed to have linked it to one or the other in order to save, transfer, and locate all the progress. (Cloud saves were something on YOUR device and not done by TinyCO).
If you are trying to locate a game you lost, my best suggestion is to email help@tinyco.com and include a screenshot of either your Player ID (if you took a shot of it) or the opening Splash Screen from the game you are trying to locate (there will be some long numbers on it that will help).
Then, wait. It takes time to locate a lost game… especially if you did not link it and do not have a Player ID to provide. It will depend on that info on whether or not they can find it. If you do not have the Player ID or the Splash Screen… that is like finding a needle in a million haystacks. I do not know what they will be able to to, but it still can be worth a try.
Give it a try and see what happens.
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I’m playing Family Guy: The Quest For Stuff on my Nokia Lumia 520. A glitch ir function has made it so i can no longer access the GUI. I have tried restarting the game many time, yet I still cannot see the GUI. Please help!
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What is it specifically you are having trouble with? What troubleshooting have you tried? Have you reached out to TinyCo yet about it?
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I’m trying to get this game on a windows phone but it installs a quarter of the way and it stayed like that for days now I do it it just says pending
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Hmmmmm. The Windows version is separate than the Mobile. Have you tried support for Windows specific device? Email help.windows@tinyco.com if not.
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Who is the computer character that waves his arms, he pops out randomly when i log in. I click on him and he says there are no movies available and disappears
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That’s Carl
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Love this episod
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Finally got it .Thanks
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The only questioning I have available is the one I stated .I don’t have any thing else.
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Did you tap on the land area itself and “Unlock” the District?
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Cupid still appears on left side of screen but when i click the questline nothing happens, i did not complete his actions, but that quests actions for quagmire and peter are still highlighted as well, its not really a problem just kinda annoying unless im gonna be able to complete it at some point
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They’re working on it.
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I’m a little confused .I built olivia’s house but can’t clear the land I am at dance hall days part 1
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It just means you didn’t finish the questline. They are kinda separate. Just check your task menu list and follow the one for the land clearing.
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I have an iPad 2 which I have my family guy game on , but now I have an iPad 4 how can I transfer my account to new iPad
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As long as you have an account you can switch between multiple devices
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i just down loaded family guy onto a tablet was abel to sign i with google to where i last was but not with facebook i go and sign in but it takes me to my facebook page and tells me to redownload the game what giv es
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You kind of answered your own question. If your game is linked to a Google email, then that is how it is linked. You can’t do TWO links. Just one. So you will either have to UNlink Google from it then relink to Facebook. Or just leave it as is.
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I need friends to play with,,no one I no plays..where do I get neighbors?
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Has anyone else having this glitch when you send Cupid to Whittle Love Arrows (or arrowheads, shoot I can’t remember now) and he goes into the Tunnel of Love…and the whole Tunnel Of Love just disappears??? If you tap in the spot it was in, it shows the countdown timer and that Cupid is in there, but its invisible!!! I have restarted several times but it’s always just not there. And once Cupid is finished with the action and you release him…BOOM…the Tunnel of Love reappears! Please tell me I’m not losing my mind and this is happening to other people. I play this on an iPhone 6 plus if that’s relevant at all.
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Well… being a bit crazy myself… I can’t vouch for YOUR mental state. 😛
To answer the question, yes… we are all getting the same glitch. 😉
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LMAO! Thank you Bunny! You’re awesome!! As for my mental status, I’m not in a straight jacket yet so I’m gonna use that as the deciding factor. 🙂
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HEHEHEH. They should have the glitch fixed now for the disappearing ride while Cupid is there.
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For 2 weeks now it’s been coming up with the message ‘bad load state for alignment tier goals’ on the loading screen whenever I try reconnecting it to my facebook or Google plus account and uninstalling and reinstalling it didn’t help
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Have you already emailed TinyCo at help@tinyco.com with a screenshot of the issue and all your details?
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Yes but had no reply
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How long ago? You should send a followup email if it has been more than 3 days. Also, watch for the autogenerated ones… replying to them keeps you in the tech queue
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I’ve been sending an email about it everyday but getting no reply
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Plz help I luv this game. I can’t seem to get on. I’m always getting “data error” every time. It started after I tried to add friends to my account. As soon as I add them they never showed on my friends list. So I tried rebooting, uninstalling and reinstalling,clearing data and clearing cache. No matter what I try it doesn’t work and I’m really upset about it. You better help me or I’m gona rage quit.
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We better help? Lol. That doesn’t sound like someone asking very nicely. 😉
It looks like you have tried all we would suggest. Could be your internet connection to the device. I would suggest contacting them for further help.
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Hi, love this page and so happy I found it. You have saved me lots of time and money. So my question is how do I clear my Pawtucket Pat quests off my character’s individual quests. I made one of every item in the brewery already.
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Each item has a “limit” to how many you can make. You can see this by tapping the lil italic i next to them. So until you reach those “limits” the Materials will still be available to drop. 😉
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On a Nokia lumia btw – the game would shut down if I tried to place the boutique so I deleted the game and tried to reinstall it but the download bar wont fill up at all and just says ‘attention required’ what do?
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Attention required? That is a new one. Is there a way you get email me a screenshot of this message? familyguyaddicts@gmail.com
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I have lost all my friends. I have tried restarting my device, logging out and back in, and game reinstall. Only friend I have is ollieland. (Use to have 15 friends). Contacted tinyco they said it’s a system wide glich effecting everyone. Anyone having this problem? Any idea that I haven’t tried?
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If it’s system wide, nothing more may help.
Only other option is unlink and remind the account
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Hey tinyco, it is now day 3 and im still stuck in a glitch. It shows an error opening a stewie mysyery box and repeatily reboots tov the loading screen. Im a level 56 and have bought almost all of your “clam only” characters. This glitch has me frustraited and i dont want to stop playing but i cant play if it doesnt load…..please can you help
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What, if any, troubleshooting have you tried?
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I’m having the same issue with the Cupid Brian Box. Apple 5s. I’ve killed the app and reinstalled it. Still the error shows up. No matter how many times I close the error it reloads with it still there.
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Evenin, y’all. I have noticed that little oompa loompas are still stomping around my Quahog even though I have completed all the Pawtucket Pat/ brewery quests. Is anyone experiencing this? Is there anything I need to do? Any help is appreciated. Cheers!
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Did you clear all the Craft Item Limits? There are some you can get multiples of each. Until the Brewery is completely cleared, then tend to stick around.
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Thanks so much, Bunny. I have created all the crafts in the questline but I do not have one of everything if that’s what you mean. If that’s what you are talking about I guess I have some more crafting to do! Thank you so much.
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If you tap on each item then tap on the italic i, it will tell you “Limit xx”. That is the amount you can make of each. As far as District 11, you should only need the questlines finished from D10 to go into it, so you may want to save your $$ until you see what the new stuff will offer. 😉
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So I got the app on my iphone 4 and I’m really far with the game and characters unlocked etc. BUT I just bought an iphone 6 plus and I’m really anxious to actually set it up because I’m scared I’ll lose my progress and have to start again because if I’m honest it’ll put me off the game. I want to know if there’s any way I can transfer all my data to my new phone and keep my progress? Thank you
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As long as you have an account create you can switch devices as often as you want
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connect your original game to facebook, then sign back into it by connecting the new phone to face book the same way, thats how i did it
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Nevermind nuke finally worked and found her
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Ok I asked yesterday about cupid, yes I know the valentine episode is over but I still have cupid on the left side of screen and handsome Peter still shows he has a quest to do, same with the other person has a quest. Is this just a game glitch?
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Leftovers. It happens now and then. You can tap on it and see where it takes you… most just usually stop at a point and go away eventually.
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I hate to be annoying with all my questions but I’ve seen the director’s Clapper Board next to many characters missions with no reference or explanation. Is it referencing the new district? Will we be credited for all the missions we’ve done with the clapper board next to it?
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Nope that just indicates that the task is a visual task (outdoor animation). They’ve been in the game for a little while now 🙂
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Since updating there has been no new quests any idea why or when they will start?
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Nothing new has hit yet…
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I read about the new district and motif. Love westerns btw. Any idea when it starts? Also is there any more to district 10? And, regarding last event, I had nearly 600 unused hearts and lots of hm cards. Are those just gone?
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Yup they’re just gone…left with the event.
As far as D11 goes…we’re not sure yet when it will be released. (and nope D10 ends after you unlock the Chumba Wumbas) 🙂
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Is there a limit to the amount of money you can accumulate? I’ve been farming standard offices for months and make between 1-2 million dollars a month depending on how often I check in. I’ve over 6 million now but there doesn’t look to be room on the counter for another digit, i.e. 10 million+. Does anyone know what happens when you hit 10 million?
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I have not pushed it to that point, no. Lol.
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Are these special events the same each year such as if I missed out on getting a certain person would I be able to get them next year?
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As this game will celebrate its ONE YEAR in April… we have no idea. Lol.
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I got cupid’s bench and two of his quest (the cupid statue and the hearts. I have peter doing his quest and the other quest being finish. Cupid is on the side and when I press on him nothing shows up. What’s the deal with it???
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Event is over. If you did not unlock Cupid, then he is gone and the rest of his questlines with him. If you DID unlock him… same… event is over and questlines with it.
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The valentine event is end, but doesn’t deappear cupid quest.
What can I get cupid?
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If you did not unlock Cupid out of his bench, he is gone now.
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I got kool-aid man’s girlfriend for lois’ s prize tier and she isn’t in inventory or walking around
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Check all sidewalks… maybe even take away a few (especially if they are hidden). See if she shows up wandering. In the Inventory… she will most likely be put in their randomly or all the way at the very end of it. So scan slowly to see if she is there and you just missed her.
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Well she is definitely not in inventory and I have no side walks in town I have tried nuking everything but just keeps freezing up 😦
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😦 Reach out to them from your game then please. They can help.
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I won the hot meg prize but she isn’t there for one of megs skins when I see her? Whats up with this glitch
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Did you finish creating her in Al’s?
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How come I can’t have Lois go on a coffee date or movie date?
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I can’t play my game cause a data error keeps popping up.why is this happening?
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Sounds like something on your device. What troubleshooting have you tried?
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Help! I already tried to contact TinyCo, but they have not answered, and there may be a simple solution. I have been playing my game on a tablet, and I wanted to transfer the game to another device. Apparently I have been playing the whole time through this event as a guest, and I just finished all the questlines this morning, just waiting for cupid to finish his cake. had a tone of hearts and valentines, etc.
I read that you better save your progress before trying to transfer, so I signed in under my email address. BIG MISTAKE! It went back to new game, and now it wont let me sign out and go back to guest, where hopefully the correct info is stored on the device itself, otherwise I just spent time and money for nothing!
Can you help?
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Hmmmm. When you were in the saving process did you make sure you took the option to link it to the current one and NOT a new one?
My suggestion is if you can’t UNlink that account and go back, reach out to TinyCo. It may take a lil time, but they may be able to help recover it. Try to find ANY screenshots you may have of your opening screen or player ID to help. ANY info with where you were in the game. Email them help@tinyco.com. Again, it may take time to do.
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I was not yet in the saving process, when I put in my email address it said it was already in there, so I put in my password and apparently I had a game running on my kindle that I had completely forgotten I had, so it went to that game, where I was on level 2. I also have a game running on windows, but I was not worried about that, as the game on my tablet was android, and there was no valentine event on the windows.
I am just sad, because I had just finished everything, and had almost everything I wanted to get from the mystery box, and now I won’t be able to finish because of this.
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That’s too bad. Hopefully they can help.
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I won all the prizes on the love hate meter and purchased all the prizes in the handmaid mystery box and every building and decoration possible.
What do i do with the rest of my hearts/ pda couples and all my valentines daycards
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Hang on to them. Who knows what surprises may still lie in wait.
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