UPDATE: Those getting a load error should contact TinyCo via email with their PlayerId in order TinyCo can help get you back in your games ASAP.
Perhaps unsurprisingly with the Halloween event in full swing a little gremlin has come out to play and is causing issues for some players.
If you’re game is impacted you will know immediately as the town linked to your save account will look like it’s back to Level 1; all your progress, characters, buildings, clams will be gone or different from what you had; and you won’t be able to restore your game by playing through the tutorial to link it to your saved account.
This issue first reared its’ ugly head on Friday and with a group of players help Bunny was able to pass information to TinyCo and they thankfully managed to restore and fix the games affected. The only lasting damage was players were maybe a day behind where they had been when the issue occurred.
But now the issue is back and it would seem from the comments more players are being affected so I wanted do this post in order to let you know TinyCo is aware of the issue and that you MUST contact them to get your game restored.
You can contact them via your in game support, or via email. In game support is the preferred option as they receive all your game information this way. However if this isn’t possible you can email them but please ensure you put your PlayerId in the email, this is the longer number on the Account screen of your game, attaching a screenshot to the email is the best way to do this. Also try to let them know when you last played and your town was ok and if you were on a time sensitive challenge, such as Weekly Challenge or unlocking a costume. The email address is: email@example.com
Thanks again to the players who helped us at the weekend, and hope you are all back in the game ASAP.
~ Russian Tigger