Hey there Clammers!
Stopping by with some information for you on some items that were popping up in the Comments Sections.
Hopefully this will offer some clarification for you. Take a peak below.
WHEEL OF PRIZES TICKETS
I know we all screamed happily when the Tickets momentarily swapped to only needing 1 a Spin. I know I was happy. Well, that was the Wheel teasing us. It was a temp glitch that has resolved on its own back to needing it’s usual TWO Wheel Tickets a Spin. Sorry. 😦
This is something I continually express in the comments. Clam TV is NOT controlled by TinyCo. It is handled by a 3rd Party. So the technical issues with it can NOT be resolved by TinyCo.
Much like us messaging in and waiting for a reply from our game, TinyCo has to message in and wait for a reply/Patch from the 3rd Party for any issues at all with Clam TV.
In short, nothing me or TinyCo can do to hurry the process of issues with the Clam TV. All we ALL can do is wait. Nothing more.
This leads me to another pay out item in SOME of our games right now…
SPIN N WIN BETA
I’ve noted on this before as well as Russian Tigger. There is an item in SOME games called a Spin n Win. This is NOT fully functional, as it is in BETA. It may have some glitches… BETA. It may not do the things it is supposed to… BETA.
In short, it is in BETA. So ANY issues you run into like technical, please let TinyCo know about it by messaging from your game. Otherwise, just play it (IF YOU HAVE IT) and let it do it’s thing.
If you do NOT have it… that’s just fine… BETA. IF/WHEN it is game wide released, we will give a full post and details on the item. For now… use at your own risk.
I CANT RE-LINK MY GAME
I am still seeing reports of Players losing their link up to their games via Facebook and/or Google + (haven’t seen any so far basic email reported).
Here is the thing and I am just going to say it… MANY stating this has happened are seeing it due to an issue of an “Altered Game”. That means a Player has made changes to their game outside of TinyCo. Whether “free clams” added, alt files used, Characters added by “a friend”, etc. If you are putting coding NOT allowed into the game and NOT TinyCo installed programming… you are doing so at your own risk, and you will risk losing everything in there too. Sorry but cold hard facts.
Now… for those of you with LEGIT TinyCo installed games seeing this… I need you to email TinyCo either from the new game that appears or at email@example.com for assistance. You MUST keep following up with them. If you do not reply to the auto bot responses within 5-7 days… it will assume you are taken care of and close your case. ALWAYS follow up every 5 days until resolved. Don’t wait for an email if you want, just follow up. They will need to access your game to recreate the issue(s) and provide a patch if possible.
JAM CITY SURVEY LINK NOT WORKING
A handful of Players recently got a Pop Up in their games in regards to a survey (seems it hit iOS mainly). There is an issue with the survey.
Now, similar to Clam TV… TinyCo is not handling this survey. You will see it is actually linking you to their joint company, Jam City. Jam City is aware of issue and working to resolve it. So… hang tight for now or try the direct links on their sites if you want to take their surveys.
I believe that about covers the Basics of the comments I am seeing from you all. Hopefully it will help and/or give direction for you.