Hi fellow addicts
As some of you unfortunately know there is an ongoing issue that’s seen some of you locked out of your games since Halloween. You’ve basically had to sit on the sidelines and watch us play, and I’m sorry to say the issue is no nearer to being resolved despite you and I contacting TinyCo numerous times.
TinyCo have said they are continuing to work on this, and their previous advice stands. This it:
“We’re still working through the current issue affecting players loading into the game. We appreciate your patience in the meantime! If you are one of the affected players, please contact Support with your player ID. They can be reached at email@example.com”.
However I thought I’d put this page up for players locked out to share details of their issue, their device, their operating system, basically to try to see if there is a repeating pattern for those who are locked out. It’s also where I’m hoping any players who have found a workaround can share it and maybe get some of you playing again.
Once again sorry I can’t get this resolved for you, but I am keeping on at TinyCo about it.
~ Russian Tigger