Questions and Answers

Mort Quagmire Peter Drunken Clam

Got a game specific question about The Family Guy Game?  Post your question below and we’ll do our best to answer it as soon as possible.  Don’t want to wait?   We’ve aimed to answer many of the most common questions already, so check out the search box or start browsing the site to see if your question has already been answered.

Please Note: This is not a TinyCo run website, so while we will do our best to answer any questions you may have we may not always to able to “solve the problem”. If you’re having a major problem with your game your best bet is to always reach out to TinyCo Customer Support.  You can find their contact information, here

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7,276 responses to “Questions and Answers

  1. Tom Blumenthal

    In the newest event, with Peter being a “farmer”, I am trying to make a special muffin but it requires muffin mix. I can’t find it anywhere. How do I get it?

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  2. Hi there,

    I am stuck in am update loop, when I go into the game it tells me to update, I click on the link and takes me to play store, it only says open not update, I open and it takes me to the loading screen and then tells me to ipdate.

    Been doing this for about a week, any suggestions or tips would be appreciated.
    Thanks, simon

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    • If you’ve saved your game to an account trying to delete the app and reinstall it sometimes works

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    • I had this as the latest quest was starting. Found that force closing the app and clearing the cache did the trick. Hope that helps.

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  3. Any news on Quest For Stuff FB PC version as to when it’ll be fixed? Lots of people wanting to know.

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  4. Presently on the qweedhog quest , but before I started, the bottom of my screen the trees have grown into my town. Doesn’t seem to get any worse , but was wondering if it would eventually correct itself.

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  5. How much longer for game working for PC??

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  6. When I open the app, it loads but has a pop up that says “event ending soon”, when I click ok for it to reload the game with the new event, it goes to the same pop up when it reopens.

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    • Are you on IOS? I had 2 updates. Are you on version 1.67.1. I got stuck in this update loop on Tapped Out, manually closing App Store and restarting it eventually let me get the update.

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  7. The game has not worked on my phone since Stewie Holmes began, so I’ve been playing via Gameroom or Facebook until they get the issue fixed. One thing I can’t find is Clam TV. Is that a mobile only feature?

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  8. Arjan van Exter

    If I log in with Facebook, will TinyCo send invites to my friends? I don’t like it when I get invites like that, so I don’t want any of my friends to be bugged by me.

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  9. Two more questions 1) Jailhouse Meg Gives drops a blue rectangle item in addition to coin and XP. What is it and what its it for? 2) when I was collecting items, coin and XP, I also collected a “Pow” item that was dropped (a cartoon POW sound effect balloon) what is that for. Right now the only outfit i have to craft is PB & J Brian. Thanks

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  10. I was watching videos for free clams and now the button is grayed out. Does it renew at some point? If you watch 8 or 10 in a row, how long before you can watch again?

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  11. I’m currently stuck on a mission. The mission is to Craft 2 chumba wumbas (I’ve done the first part of that mission before crafting already), and I have crafted 3 of them but I still haven’t “finished” the mission. It is still taking my coins and resources. Does anybody have a solution?

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  12. Hi
    Do any of the fellow Addicts play the game on an IPad Mini 1st Generation? I’ve been playing for about 3 years and always played on my IPhone 5c (with no problems) but decided I’d like to play on a bigger screen! However I downloaded the App but it doesn’t get passed the load screen. The iPad is 16gb so I thought it would have enough space. Have tried all the hints you give on the site but thought I would Ask other Addicts! Also play Tapped Out and FWOT with no problem on the IPad. Hope someone man help. Thanks.

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    • So you can’t even play the tutorial?

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      • Hi

        No unfortunately! I get the loading screen then the screen goes black ( I can hear the music for about 2 seconds then it crashes)!! I’ve tried deleting the app and reinstalling but nothing helps. When I first got the IPad I didn’t have any other Apps or photos on so I thought it would be ok but it wasn’t. I’m confused as I don’t know whether the problem is the IPad or the game. Other apps work so why not that. That’s why I asked if anyone else had the problem. Thanks.

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        • I know QFS is a heavy game to run, my oldest iPad still runs Tapped Out and loads FWOT but won’t load QFS. So it could be iPad just can’t run it, but maybe others with that model could advise

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  13. I have downloaded several free offer for clams and done the requirements and I’ve gotten some but a lot I have not sent in a few tickets did screenshots and proof and I’ve got rejected I’m not sure what I’m doing wrong on the proof but I am an iPhone and not sure what to do I would like to my free clams need help with what proof am I suppose to give.

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    • A screenshot showing you met requirement, ie a screenshot of game at level you need to be at to get clams etc

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      • I did send in a screenshot and do a ticket but apparently I’m not sending the right thing they keep rejecting me I don’t know why they offer clams for offers if I can ever get them. This is the six ticket I’ve been rejected.

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        • Ask them exactly what they want as it sounds to me like you’re fulfilling your side of the bargain

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          • Don’t expect any help from Tiny. I sent both them and Iron Source multiple screenshots plus an email from the actual advertiser confirming I had fulfilled the requirements yet still missed out on almost 1400 clams. It has actually put me off playing the game.

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  14. Can someone point me in the direction of using the nuke button? Does anybody use it and if you do, how and why? I do not have all of the real estate unlocked yet and I’m curious to know if there is a benefit to limiting buildings to an event. I know it will reduce coins and xp from nonessential buildings. Any suggestions? Thank y’all.

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    • There is no nuke button in this game, it’s Tapped Out that you can nuke your town to store everything. The only reason people limit buildings in this game is stop the game crashing on some devices.

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  15. On the task icons do the different backgrounds mean anything?
    Peters is gold and Seamus and Quagmire are two other different colours. Do,you get clams for completing the tasks with gold background?

    I’ve been playing for a while but I’ve only just noticed the different background colours

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    • No, they don’t give extra rewards, they usually identify main Questlines from side Questlines etc. Obviously in events main Questlines are your priority but there’s no clam reward unfortunately, we have asked for it, but nope.

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  16. There is a ! mark showing on the inventory, but I can not figure out what item they are referring to. I have moved all characters out of inventory and checked them all to see if they have a task to do. How can I tell what the game wants me to do?

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    • Could be something new is showing or a glitch in in your inventory, you’ll need check the other tabs, see if you see it.

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  17. I never got a rpeoly to my first posting on this so I thought I would send it in again:

    I have Chumba Wumba Stewie. One of the things I can choose for him to do is Round Up a Chumb Wumba. However, there is a lock on that task. I already created two Chumba Wumbas from the brewery and one is still waling around town but I can’t seem to get him and Stevie to do anything. When I click on the Chumba Wumda nothing happens. How can I unlock the task and be able to use it? I can no longer create more Chumba Wumba’s from the brewery – that option disappeared once I made the first two.

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  18. I have the game downloaded on my Hp laptop, I’ am unable to find the ‘accounts’ tab in the menu.

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  19. I have CUmba Wumba Stewie. One of the things I can choose for him to do is Round Up a Chumb Wumba. However, there is a lock on that task. I already created two Chumba Wumbas from the brewery and one is still waling around town but I can’t seem to get him and Stevie to do anything. How can I unlock the task and be able to use it? Keep in mind that I can no longer create more Chumba Wumba’s from the brewery – that option has disappeared once I made the frist two.

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  20. how many xp points are there between levels for characters..100xp points,150

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  21. Do you know if they allow you to buy characters again if at the time of the offer you choose not to buy them? For instance, say they offer the Chinese Dragon you can buy for money or clams, and you choose not to buy it and the offer ends. Will they offer it again sometime in the future? Or is it a once it’s gone, it won’t come back type of deal?

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  22. I made a purchase in an app that is supposed to give me over 1000 clams. It’s been a few hours but I have not received the clams. Do I need to wait longer? Is this a common problem and if so, does Tiny Co rectify it?

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    • I would message TinyCo now, you should had those clams by now

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      • Did you have any luck Kelly? I’m having the same problem with 1497 clams on offer during the double clam promo last week.

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        • Have you both filled in a missing clams ticket on the offer page? Can you give me more details of the offer you did?

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          • Hi RT. Yes I filled in a missing claims report on the offer page, got ticket #6942913 and then emailed screenshots showing I had fulfilled the requirements. I have also since messaged Tiny Co but haven’t had a reply from either. The offer was for Ladbrokes Casino – deposit £10 and play a minimum of £10 on slots to get 1497 clams as it was on a double clams promo. I deposited at 22.42 UK time on December 12 and had played £10 (and won!) within the next hour. User name in the game is ********.

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        • Yea bad luck! I filed a missing clam report (scroll all the way down to the bottom of the offers page to “missing clams”) and they are saying they can not verify. I have email confirmation of the purchase, screen shots of the app showing the purchase, and it clearly shows on the missing clams page that I downloaded the app 2 days prior. I re-submitted more pics and haven’t heard back today yet. Definitely getting frustrated. My purchase was through Hopper.

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          • Please email everything to help@tinyco.com – let me know response

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            • Hi RT. So I sent everything to tinyco and here is their reply:

              Claire
              December 20, 2017, 00:46 +0000
              Unfortunately, TinyCo is unable to verify whether an offer is completed because that is handled through the ad provider, IronSource. I sincerely apologize for the inconvenience, but as the rewards are not authorized from our end, we cannot take any action on ad offers. However, I’ll be sure to bring this issue to the attention of our team!

              You can contact IronSource using this link: http://developers.ironsrc.com/submit-a-request/

              So basically they are happy to take $ from us and $ from Iron Source but can’t/won’t help when something goes wrong. Right now I’m not even sure if I want to keep playing the game but I am sure there will be no more $ from me.

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              • I get the frustration, they need to interact better between the player and IronSource when this happens, but please send your complain to IronSource, don’t just give up.

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                • Finally got my clams!! It took multiple submissions and every screen shot possible showing my purchase, with follow up emails to get them. I also emailed TinyCo but didn’t even get a response from them. I think it’s safe to say I will not be making anymore purchases to get clams.

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                  • Glad you finally got the clams you were due but I agree TinyCo needs be more pro-active in supporting players when these promoters font fulfil the offers. As you say it makes you less likely do any in future

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  23. I’ve just started the Christmas themed challenge and today I bought the “She-matsu Massage” place, but I accidentally bought it twice (a glitch in the system allowed me to click buy on the item, but them it wouldn’t load, so I exited out of it and did it again, only to find out I bought two) Is there any way I can get my presents back that I lost from it? Was close to getting the next present buying store, so want to be able to spend my presents on that.

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  24. When I’m trying to add my saved game on facebook, it closes every time. I use Blue Sacks engine. It hadn’t been happening before update

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  25. When I open the app there is no tutorial and it’s just one square of land with peter Chris , the griffins house and the worker house. How do I get a tutorial?

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  26. I can trade in my Stewie Bucks for ones of higher value but there doesn’t seem to be a way to reverse that – trade in a higher value one for more of the lower value. I have more then enough to but the monkey and Barbara but my money is mostly in red and yellow. It doesn’t seem to allow for making change, like using a $5 bill for a $3 doller item and getting change. Is there a way around this?

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  27. I can NOT figure out how to unlock District 10.. I’ve finished with Mayor West, but don’t know what’s supposed to happen next.. Please Help!!!!

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  28. Can anybody tell me why I am not able to open District 9 on Family Guy Quest for stuff.
    Also an email contact forsupport would be helpful
    Thank you
    Karl

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  29. Why can I not check some of my characters into the hotel? Even when there’s not an event going on it won’t let me do it.

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  30. The Las Vegas event just ended in my game a day early. Any idea why? Did they change the end date?

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  31. I can’t get into the game, it starts loading then comes up with an error and keeps repeating that process! I’m 2 items away from
    Getting David copperfield and I can’t get into
    The game! Going to be so annoyed if I lose out on him
    Because of this

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  32. Kimberly A Reynolds

    I downloaded the game on a different device and after the tutorial when it asked to load a save point. I clicked on the wrong one. So now when I try to find my game it’s gone. The only option is to load the current new game. The load point I’m looking for is from 11-16-17. Please help, I’ve been playing for years and I hate to lose my progress.

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    • Did you overwrite you saved game with the new one, or just load in wrong game?

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    • Did you overwrite you saved game with the new one, or just load in wrong game?

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      • Kimberly A Reynolds

        I assume it must have overwrote it somehow. All I did was click on the newest dated game save not thinking it was the current one I was playing (tutorial) and it took me back to the (tutorial) game. So I went back to the account settings to try and load MY game it wasn’t there. Only options are new game and load the current one.

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  33. I updated my game but the event won’t start I don’t have any characters in my inventory so I don’t why I don’t have it in my game. Am I not a high enough level? I’m level 23

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  34. Tan Lines help!! although I have over 30 characters I cannot fill the first two floors of Tan lines, as there are several characters including Peter who can’t stay there. Any idea why this is, or am I doing something wrong?

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    • No you’ve not done anything wrong, any characters essential to the current event such as Chris, Quagmire etc cannot be placed in Tan Lines, and Peter is never allowed a break there.

      Like

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