Zoom & Quality Changes w/Update

Hey there all you crazy people. Wait…maybe I am the only crazy one. Lol. Anywho…some additional changes came to the game recently that a lot of players may be noticing, so I wanted to break it down for you.

Consuela Technical Support 1
TinyCo’s latest update, 1.1.15 for Android, included many performance improvements to help with many of you that have stated issues with the game crashing. This did include limiting the Zoom features for lower end, older, and other devices. This change was critical to help with those startup and memory-related crashes that were happening.

Now for a general list of the Android devices that were impacted by the change. (Most of you may not have even noticed much of them. I know I did not on my Galaxy S4.)

Kindle Fire: KFJWI
ASUS MemoPad: ME173X
SM-N900T
HTC One_M8
T200
C6903
LG-D800
GT-P3113
Galaxy S3
Galaxy S4
Galaxy Note
Galaxy Exhibit
Tablet RCA
Kindle Fire HDX
Xperia Z1 C6903
HTC One
Now this is where we need YOUR help. The Update was for Android, but many of you iOS users (specifically iPAD) are stating you are seeing this change impact you too. To help us narrow down the impact to iOS, we ask that you send us the following information:
 
– PlayerID (Menu, Account, Number & Letters in lower right side. NOT from start screen)
– Device make and model
– When this started happening
– If you play on multiple devices, and what those devices are.
 
Please email this info ASAP to familyguyaddicts@gmail.com so we can forward it on to the Team at TinyCo for investigation. If easier, send us a screenshot of the Player ID to make sure we have it accurate.
UPDATE 4:30PM EST: Thanks so much for your response. Looked into this further and it looks like the update for some specific iOS devices was pushed along with the Android one. The following devices WILL see changes in Zoom and Resolution. These changes had to be made and were CRITICAL in keeping the devices working properly with the game. (These were the ones with the highest reported game crashes and memory issues.)
iPad 1
iPad 2 
iPod Touch 4th Gen
iPad Air
iPad Mini Retina 
So the changes are here to stay to allow these particular devices to be able to respond properly to the game itself and continue to be compatible. They will still monitor for any future issues and to see if any can be removed off the lists after the event. Thanks again for the help.
Thanks again for all your help. Working as a community really does help all players in the long run.
~Bunny
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136 responses to “Zoom & Quality Changes w/Update

  1. I have a note 3 and still unable to fully zoom out on my city. Any advise on home to correct the problem?

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    • I know they made changes to the zoom during Comic Con. If you don’t like the new settings, just let them know from your game. They are stil monitoring all going on now event is over.

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  2. I have a note 3 and can’t zoom out why is this it makes it very hard to play the game

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  3. I didnt have any problems With crashes on my htc one and now my zoom is Greatly reduced. However my girlfriends Samsung galaxy s3 did have alot of crashes but she can still zoom out much further than me 😦

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  4. Using an iPad mini with retina and game just crashes within a minute of playing so can’t so anything really annoyed as won’t be able to get Bonnie or stewie outfits plus other stuff they need to fix the problem then extend the comic con event for another week as i have lost out on it

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  5. I play on my HTC One (M8) and i never had any problems with the old zoom or with any loading problems, so in that sense I don’t “need” the new zoom update and I find the new lack of zoom capabilities frustrating. With my Quahog getting bigger and bigger an overview of it all or of some big parts is necessary.

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  6. It’s going to stay like this? That blows

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  7. Using an lg g2 (D802) Never had a problem with lag or crashing until you reduced the zoom please give me the full zoom back so I can continue playing the game and finish getting the comic con characters because right now it’s Damn impossible.

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  8. I recently have memories issues, making my game sluggish and laggy. This happens at the 3rd or 4th time I run the game. At this point it becomes so slow I have to reboot my tablet. I checked and it eats up all the ram memory and I don’t know why. Maybe it’s the mini tentacle stewies. 😦

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  9. The recent changes have really impacted the performance on my high performance devices. This is confusing beautiful the changes were meant to make the game playable for people with old phones, then it should be *faster* on my Note 3 or Note 12.

    Instead, I have texture glitches, slow refresh, greatly restricted zooming and sluggishness.

    Perhaps they should have a low performance version of the game and a high performance HD version?

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  10. Do you know if the harpoons still continue to alternate? I only ask as i have been stuck on the modern harpoons for about 4 times when removing demon stewie…

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  11. I’m on an iPad Air as soon as I go in and touch anything it crashes. I have 10 bombs and cannot used them . I’m on level 36 and on bonnie the stripper and don’t want to delete the app as I will loose everything.

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  12. No idea why they changed the zoom on my Asus Memo HD. I had no crashing issues and the zoom is terrible now!

    Liked by 2 people

  13. Hah. So they changed iPad 2 zoom settings and decreased quality to something like 16-bit colors palette. The problem is – game was working fine on my on my iPad 2, but it’s using all available memory on Nexus 7 2nd gen. But hey – update is for iPad 2, not for Nexus 7! C’mon TinyCo, iPad 2 already had lower resolution then Nexus 7.

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  14. Have an iPad Air, zoom limit hit earlier in the week but as of today zoom seems to be back to normal.

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  15. “TinyCo’s latest update, 1.1.15 for Android, ….”

    I believe this is a typo; the latest update is 1.1.5

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  16. My iPhone has been crashing for about a month or two. Are they going to include the iPhone possibly for the update?

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  17. I have a memo pad HD 7, now it won’t zoom out *and* it STILL CRASHES :-/
    Why not have limited zoom as an *option*??

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  18. Most things sound like good news. Cool to see folks with lower end android’s can play the game without issues as well. However…

    The game has gotten incredibly laggy for me. 😦 Using an HTC One M7 running Cyanogenmod 11. Not the latest model but certainly not low-end. Doubt they’ll officially support CM, but either way, the game sadly runs at a much lower framerate than it used to. 😦

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  19. Seems like the camera in my game has the same level of zoom as it did before! Playing on an iPad Retina.

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  20. Noticed the update on my nexus tablet with the previous update its a little annoying but not a big deal, i guess. I’ve had more crashes since that update so I don’t know if it’s doing much… Although it would probably be a lot worse off they hadn’t done it….

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  21. Are they going to be releasing anything else in the game for the comic-con event? The comic book is only on page 6/7 so that’s why I ask..

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  22. I play on an iPad Mini Retina. I haven’t been having any performance problems. Very few crashes.

    Tonight my maximum zoom out seems to have returned to normal. I can put one corner in the ocean and have the diagonally opposite corner on the bottom of the convention center.

    I still have the absurdly close default zoom. Have to zoom out for every neighbor visit.

    Like

  23. I was hopeful, but my iPad 1 still crashes within seconds of loading.

    Like

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