6/18 4PM EST: iOS Patch Update has hit. Download it to ensure you have all the fixes in your game before today’s content goes live.
NEW UPDATE: Go to the following post for more details!! WOOHOO!!
https://familyguyaddicts.com/2015/06/11/mobster-crash-issue-update/
UPDATE 6/10 1:55 PM EST: I just wanted to share with you something DIRECTLY from Matt @ TinyCo in regards to the Crashing…
The crash-on-load issue is our top priority today, and we are working to get a fix out as soon as possible. If you are experiencing this issue, please send us an email using the “Crash FAQ” page that appears the next time you load the game after a crash. We look forward to everyone being back in Quahog as soon as possible.
So for those of you still having these issues, please report the crash issue if you have not done so already. They are still tracking WHAT devices are mainly experiencing this issue to ensure they cover them all. They are still hard at work and will not stop working on it until they get it resolved and Players back in the game. So hang in there. I know it is difficult as you want to play, but know that you are NOT forgotten about. Not at all. 🙂
Side Note: For those of you that are attempting to use the “CRASH FAQ” page and getting a dead page or anything other than the ability to send a report, can you please send me some screenshots of what you ARE seeing? I am sending them to TinyCo. Email the Screenshots to familyguyaddicts@gmail.com Got what I needed, thanks.
Tip: For those able to get back into the game, try to avoid the Warehouse and Neighbor/Ollie visits as it seems to trigger a crash again. Try to stick to the main gaming area until the patches are complete and in place.
UPDATE 6/10: Issue plaguing mainly Android users with Crashing is still continuing to be worked on. Just wanted to let you know. Hoping the patches are close.
UPDATE 10:25PM EST: TinyCo Engineers continue to work in the Crashing Issues. They believe they have pinpointed the cause. Just working on patching it now.
UPDATE 6/8: Seeing reports of some players able to get into their games by using the Basics listed by the bottom of this post. For those of you still Crashing, they are still working on it. Just keep reporting it to them, it will let them know all the devices impacted to make sure they are looking into all causes and providing patches for them.
Hang in there, will update if I see any further information from them on it.
Hey there Mobsters!
Seeing an increase of reports from you all in regards to getting to certain points in the game and getting booted out but can’t return.
I have been reporting all to TinyCo Tech and they are currently looking into it. The best thing to do at this time is to continue to report it so they can track the trigger points and devices having the issue.
IF you can get in your game, send them an in game message. If you are not able to, please email them right away help@tinyco.com.
Make sure you include the following information:
- Your Player ID if you know it/ have it (Menu/Account/ Long # Lower Right of Screen).
- If you don’t have a Player ID, at least send them an image of your Opening Splash Screen with the #’s that are broken on the Lower Left and Right. But Player ID will always be best.
- Let them know WHEN the crashing started to happen. Like what were you last doing? What triggered it?
- Let them know any Basic Troubleshooting you’ve tried. Like uninstall, clear Memory, etc
- Give them the details of YOUR device. Brand, Model, App Market Version, etc
- Add any additional Details you feel would be helpful.
If you would like to note the stats here, feel free to share them with your fellow Players as well but PLEASE NEVER GIVE OUT YOUR PLAYER ID ON ANY WEBSITE COMMENTS AT ALL. It will be out there for the public. Keep that between you and TinyCo and in rare cases, when we seek them to pass on directly to Tech Support to track an issue at TinyCo’s direct request.
Some have tried some Basic Troubleshooting and have been able to get in and out for a bit. If you would like, here they are…
Basic Troubleshooting, tap HERE
Crashing and Lagging, tap HERE
I will keep you updated if I hear of anymore progress from Tech Support in the meantime. Hang in there. I am keeping a close eye on this too for you. 🙂
~Bunny
Family Guy Addicts 
I managed to get back into the game this moring after 2 days. i followed the tip on avoiding the quest line (as above.) i was collocting the money from buildings and it crashed to my home screen again and now will not restart. i did not get any chance to report error. playing on 3rd gen kindle fire hdx over 10GB free space and only got family guy on it. ( bought it just to play family guy) and yes kindle’s up to date Fire OS 4.5.4
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Hi so I’ve attempted messaging tinyco but its not working for me lol. I have an android moto x. After multiple attempts to load the game it let’s me on by the third try. However as stated on your post if I click multiverse to visit neighbors it always closes the app. It seems its actually getting worse for me instead of better. I’m not whining yet cuz normally the horrible glitches never effect me. Mainly just wanted to post my type of phone so that can get to them. Thanks for everything. P.s. even with the constant crashes time still in the top 5000 on leaderboard.
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I have been experiencing crashes like others for the past two days. Now, also like others, I cannot advance because I can’t clear the safe house a second time to get the candies needed for Diabeto. My big frustration here is that due to this bug I keep falling on the leader board. I am confident that TinyCo will fix the bug, but I hope they find a good way to help those affected to still earn Stewie and Don Corleone.
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i have a samsung galaxy note 3 and have had a almost 4 day nightmare trying to play. with great patience,i have been able to do the bare minimum,but that is after an average of 8-10 loading attempts before i finally get in.each time. Once in a great while,Ill get my hopes up because it seems like its fixed. But sadly,it reverts back to the same hairpulling frustration. My main disappointment is the leaderboard. I was in the 2000s,but I am slowly but surely going down. Last I looked,I was in the 4000s. I hope this gets fixed soon so all of us android owners can get back to the fun. Thanks for all you guys do,by the way…
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Please consider clarifying your post to say specifically if you’re referring to the “Report” button that shows up after a crash on Android KitKat (and I don’t know what else). I suspect you are NOT talking about that functionality, right?
Because I would assume that those reports are going into a black hole, based on what you’re implying in the post, and assuming you aren’t telling us to use it.
Specifically, I’m talking about the popup that shows up after a crash, which says: “Unfortunately, Family Guy has stopped.” It has the options “Report” and “OK”. Reporting brings up a “Feedback for Family Guy” form. Doesn’t TinyCo get the output of this? And if so, why do they still need device info, IDs, etc?
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My info in the post is for specifically emailing them as it states right above my check list.
I say “report” as it will vary on how YOU can report the issue. If you can in game… extras not needed. IF the Crash FAQ works… extras may not be needed, but I always incluse them just in case. No such thing as TOO much info when dealing with tech issues like this.
So “report” it in a manner that YOU feel will be most helpful to them. Add what you feel they’ll need. 🙂
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I’m crashing shortly after load. If I’m fast I can quickly send a couple people on tasks but it will crash shortly after. This game seems to crash with every event. Instead of pushing them out one after another maybe they should take some time to be sure they work before sending them for us to play. I know they want to try to get our money but this really doesn’t help.
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I totally agree. I was quite shocked to see how fast they did release this event right after the other one. They really should take some time to test their events on devices before they let it out to ensure we can all have a smooth gaming experience without any crashes.
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So on my second time to clear the warehouse, the game crashed on the forklift. I lost the three thugs, had to earn them again. Is this what you are talking about? 🙂
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One of many…yes
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The game shuts down when l try to get my first star. What can l do?
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Try the basics in this post and wait. It’s impacting everyone.
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“They are still hard at work and will not stop working on it until they get it resolved” Now that sounds like a recipe for disaster. If your coders are too tired to think they’ll just instroduce bugs. There’s a Slashdot article about overworking and underpaying game programmers. Is that your strategy too?
I’m not a game programmer, but that’s how I almost deleted a week’s work by making a typo while tired 🙂 In the past I even succeeded in doing that a few times using this “sleepworking” method.
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My strategy? I am not running the game, so no… not mine. 😛
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Not sure why this is the ONLY app game I play with these issues, seems like every event anymore. Thought I was spared this time until I try to put Peter on an 8 hr task and….crash 😢. I’ve done the email to contact them. Also, asked them a few times because I’ve missed getting credit on soooo many of my fedoras. Kinda stinks since that’s really imp for this event. Fingers crossed it’s all fixed for us tappers soon!! 😊 thanks for all the info ladies!!
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Sadly … for me… this is NOT the only app game that deals with things like this. I am a determined player though. An… Addict. 😛
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Thanks again bunny for keeping us posted on whats going on. I have been checking your site like every 10 minutes lol hoping for good news. Im getting so depressed about this and i know my chances for don corleon are gone. Probably stewie too. Which is all i really wanted 😦
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I would not be too concerned at this point about not being able to obtain anything, as there are so many people in the same position that hopefully it will all even out when they figure things out and everyone who is locked out will be able to play. Also, there is still close to a month left, so hang in there! *smile*
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You shouldn’t get in the way of an addict and there vice.lol im im addicted to this game dont u get this tiny co if i dont get a fix soon i might lose it.
Sorry for venting here proly should have went to what the deuce sorry
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Lol. Don’t mess with the Addicts. We tend to bite. 😉
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My Samsung Galaxy Pro started crashing the game four days ago. But everything is working fine on my iPhone. But it is difficult to click on those tiny little objects on the tiny little iPhone 5 screen!
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I feel for all players and Tiny Co., but does it really take this long to patch, or do they only have two people “working” on it. I highly doubt it takes this long to patch. It’s been three days for some people. I can assure Tiny Co. that I will not be making purchases for events any more.
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Some patches aren’t just a “flip of the switch” to fix. This one is not a good one. That’s the best way to explain it in simplistic terms. A fix that will take a New Build for Android. That is not an overnight thing. They have been working non stop on it. Emailing me back n forth all along. I am keeping an eye on this one too. I don’t want people out of the game too long either.
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Thanks for the response Bunny, you’re the best! You have successfully given me more information in one short response than the entire staff at Tiny Co. gave me through the countless emails in the last three days. I’m over it though, sadly I am not as avid an addict as you. I do love to apply my share of assonance though 😀.
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I am not sure if tiny is looking at this thread or not but once you have the crash bug you cant log out.
If you try to logout all it does is hides the app. Then a bit later you see the game send you the app crashed. After that point you can’t get back in.
Force stopping/uninstalling don’t do squat. Just keep on trying to log in and it will eventually let you in after a long long while.
A coder at my work thinks the app is hanging up due to it wont logout but just his theory as he dont know or seen the running codes.
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Thanks. 🙂
TinyCo is working on a New Build already for Android to overcome the issue. They just got to catch all the lil “extras” now to make sure it’s as a complete patch as possible when it’s done.
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I’m sooooooooo sad not getting to play 😦
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So I’ve done the uninstall and reinstall twice and restarted device just for good measure, but once I link my account and it attempts to load….yeah…crash after the bar maxes out. loads np if starting from the beginning 😦 im on a Droid maxx.
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Got my game to load for a few minutes, just long enough to see that I’ve dropped OVER 50,000 places on the leaderboard! Forget this garbage event! Games locked out again with crashing so why bother!
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I’ve been able to get the game to load off and on. What I decided to do was after being able to get to my Quahog is to just leave the game on. I turned down the brightness, have my screen in the forest to keep the processor from over heating and plugged in. I’ve yet to have an in game crash, so this plan should work.
The first thing I did when this started was delete my game data. After about 8-10 Consuela crazy notification, which I all sent to TinyCo, I was able to load the game after a few tries.
Looking at the Leaderboard there’s no way anybody is going to beat the guy at #1 now. He’s up to 33,000, which is twice the number of who is in second place.
I also send TinyCo an in game message to add move characters to get Dog Food. Besides Mort I suggested: Vinny, Brian, and Bitch Brian. Players that have event related characters shouldn’t be penalized because newer players don’t have access to them. That’s the one major complaint I have with this game’s design. Older players should have the advantage, because they worked to gain it.
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I love the Idea of having them add a task for Brian and Vinny to give dog food, after all they are Dogs!, so they should have a task that gives bags of Dog food.
When you think about it , it is a no brainer.
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But you don’t have to beat “one guy” in the #1 spot. The top prize will go to 100 people. The next two or three prizes are practically identical to each other (unless you’re really anxious to get the metal-plated house, I just want the kitty in any form…) and will go to ten thousand people. You’re trying to get into broad groups in the rankings, not “beat” one person.
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Why not post the crash site link in case it doesn’t come up? … http://static.familyguy.tinyco.com.s3.amazonaws.com/help/crashfaq.html
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Because for many… regardless if it pops up or not… it still is NOT working for them. So instead, I offered a functioning email that I know works to send the details too while they work on the “CRASH FAQ” link. 😉
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I know the link you get from the game is personalized for you account because if you use that email link it automatically generates the subject line and puts in the body of the email your playerID, device, android version, app version and how you connect for TinyCo, so that link probably wouldn’t work for others, but the generic one above should
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It does… off n on though. Matt is actually working right now with a few test games to see if they can pinpoint why it stopped working for some. So in the meantime, I just try and help all I can. 🙂
Thanks for sharing it though. Hopefully it will get working properly again as, like you said, it’s similar to In Game Messaging and already pulls all your necessary info with it. 😉
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Because of someone’s earlier comment on trying 10 times and they finally got in, this got me wondering and started testing my game. Without fail, I have been successfully been able to get into my game after ten persistent tries (I did not force close after the crash) every time; however, I am still unable to visit friends or the warehouse. I can still continue collecting cookies and fedoras.
This might be a temporary “work around” for some to at least continue stocking up. Also, after every 3 tries, on the 4th try you will receive the crash site (great thing about Android, just press the back key to close) the app will try to load again, on the 10th try you will have to back out and the game loads
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I see that Pretty fist 62 has 33,095 Fedors, Hmmm, LOL Yeah I will be watching to see at what point Tiny.Co casts their gaze to Their account recites.
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I meant “receipts” LOL
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Is there a way to turn off the brewery? Im so tired of all the stuff that you need for it interfering with new item tasks. I try to inventory it but it just says it’s too important. PLEASE HELP!!!
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See the details here on the Brewery…
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Before the star trek event I crafted all but 1 chumba wumba then put it in storage. This stopped the extra items for the brewery. I’ve since completed the brewery so I don’t know if they fixed that. Good luck
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You got to make them all to their “limits”.
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So I attempted troubleshooting my game yesterday, and delete and reinstalled it. Now of course I haven’t been able to get back to my previous game. I’ve signed back into Facebook. I think I’ve seen to fix for that somewhere on this site. . But of course now I can’t find it. Can anyone point me in the right direction. This game is getting terribly frustrating.
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You mean to go back to LOAD your game?
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Yes exactly. Unfortunately that’s what I had already done. Omg. Am I forever lost?
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Give it a bit, just in case it is the crash issue preventing you from getting in. In the meantime you can always email them to help you relocate your account too.
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After 10 attempts with load crashing…I got on! Foolishly went to clear forklift, crash! Let me back on, no prizes, no goons, forklift back in place. Now crashing again on load screen. Did try to in game message but you guessed it…crashed. my son’s on an I phone, he’s not had problems…yet…he’s overtaken me on leader board. ..nooo! Love this game, that’s why it’s so frustrating.
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I have tried to send an email from the crash faq page and every combination of the address they have supplied comes back as invalid. Have tried on many occasions to do this. I no longer get this page however, ever since my last reinstall it is worse and the error report page has even been changed.
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Did you send an email to the address we have listed in this post for them? The same one as the Contact TinyCo page? help@tinyco.com?
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I’m beyond irate at this point, been locked completely out of my game on both my devices since sunday morning. This event is a wash for me now, never even saw the leaderboard, let alone rank on it.
The only thing that keeps me from deleting this game is all the time and money I have foolishly invested into this game over the last year or so. If I was just a freemium player, would have deleted and moved on from this seemingly never ending source of frustration awhile ago.
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I agree. I would like to know how I get the money I spent at the beginning of this event back. I have paid for things I haven’t been able to do for days. The whole leader board thing is now a joke. Worst, I have to get updates from a site like this. Answers from the company that stole my money? In my dreams.
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Message them about it when you can. Or email them now.
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I completely agree. Except, I thought the Leaderboard thing was a terrible idea when I first saw it. This whole load issue, just makes it enraging.
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I am using the galaxy s4 and keeps closing every time Iload the game. Im also not getting mob rep points counting towards the total after I complete a task.
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Just lol, I have 6200 mob points I went from 44 to 110… Tops has 33000, how is that even possible, just lol
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Let TinyCo police the Leaderboards. Just play and have fun 😉
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Has nothing to do with policing the boards it’s making it at all possible for the casual player, I’ll play, but I spent 50 bucks to get the cookie makers….if those want to know how to get higher mob quickly, just not 33k or 12, and 13k…..build a bunch of the flower garden things, put a bunch of Homes away and build a million of them, I’m at 6200 that way, but I spend 50… Odds are tomorrow for Cleveland jr I’ll spend another 20…..makes getting don correleone, and any version of the house difficult, when people will spend 100s…I’m not one to complain like this but this is whoever can afford to spend a fortune gets the goods……and let’s not even mention those that are screwed by not being able to play
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To make it the best possible, policing IS needed. There always has been and always will be “hackers” on games ruining the “curve” for everyone else. To make it fair to all players Premium OR Freemium, they need to be taken out of the mix. I have seen hackers destroy many other games and their mechanics by NOT being policed.
I spent $100 on Clams (3500 Clams) and that got me just under 4600 Mob Rep. That’s not even using them all FOR Mob Rep. Mainly the site. So yes, there will be ways and methods to get there. I am seeing many Freemiums sound off in the comments here about how quickly they move up the Ranks and not one Clam spent. Since this is a new thing, I don’t think passing judgment at the start is fair to anyone. I want to see how this plays out. How it all comes down. THEN I will make and pass my judgements.
How do we know that AFTER the game many more Prizes may be awarded? Prizes offered for those that want them in Mystery Boxes? Or Clam Buys? I am just saying, everyone is so quick to jump on the Pitchfork and Torches mob, and be Judge/ Jury/ Executioner before the trial even begins. Seems kind of silly to me. Play, have fun, see WHAT happens. 🙂
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Ofcourse there will always be hackers, but as seeing how tiny co is weeding them out and specifically recently, per my conversations with them etc, cause this is what I do for a living bunny, I protect against hackers, the idea is that I have not spent like crazy to get to 100, it’s how quick you drop from there, moving about from 50k to 35k in the leaderboard doesn’t require much effort, and to your judge jury etc….fans of the game and people that buy everything to contribute to the game feel as though it rubs them the wrong way,it’s apparent from this page and Facebook as well…they have created a way creating a top 250 of people that can and will spend 100s of dollars making it no where near possible to attain the top prizes, if they intend to offer them in some kind of end game sale or box or what have you then specify that this is the only FREE method of doing so and that the rest will be available in some capacity at the end, personally owning my own businesses, I’d just say this rubs people wrong, and instead of creating an atmosphere that will promote playing the game, you will have tons of users frustrated and will quit…..obviously this is my opinion but I’d also say based on comment sections of this site, other family guy sites and Facebook, that this is a common feeling
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And I still view this the same way I see every lil thing in the game. Regardless what it is. At the beginning it’s a flurry of pitchforks and torches. At the end people realize it wasn’t needed and things worked out. I see it in daily life too. Mass panic when not necessary.
How much money do you think we Addicts spend? We’re players too. We’re right there going through it all live as it plays out seeing each step.
All I’m trying to point out is just play. It’s a game. No need to micro analyze every lil thing. Especially something new. NO ONE will know how it plays out… until it plays out. Due to its new. Brand new trial for TinyCo. So just take a step back, let them do their thing, see what feelings are there at the end. See how it plays out. 🙂
Lil anology. We are at the starting line… race just begun… let the racers go and actually try to race. See who actually wins. Don’t just announce it’s over, said and done at the firing of the pistol. Otherwise what’s the point? Give it a chance.
It’s also known fact that people mainly comment only when upset or have something negative to say. What about all those silent?
Let’s focus on FIRST getting players games running. And SECONDLY having fun. It’s a game. Play it. Enjoy it. Have fun. Smile. It’s what games are for. 🙂
I’d you want to debate HOW TinyCo should code this and run that… let THEM know. I’m sure they appreciate Constructive Criticism.
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We can agree to disagree in some regards because another analogy would be and we’ll use race cars as an example :)… If your starting a race and you’ve been given a Honda….and the other racers next to you are driving ferraris and also have been given a 5 mile head start…..things wouldn’t seem fair from the start….regardless of what traps may lie ahead….I see your point….and these are my criticisms BUT….I also am on this site with positive things, negative things, and positive and negative constructive criticisms….maybe not always the same email….but it’s me…also there’s only one way for tiny co…and even this site (since you guys are in contact with tiny co) to be able to see and receive constructive criticism and that’s by commenting good or bad, and any method that you can to be heard 🙂
(yes I know your the players and don’t have sway with tiny co as your not developing for them….they just listen to you guys and check this site most being that it’s the best one for family guy and tsto)
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And coding it isn’t the issue :p….though I’m sure I could..I did receive my doctorate in that particular subject matter 😉 …..it’s this new process and more so a discussion as to why they moved from previous events….but also like I said I own my own companies and the bottom line does make a fair amount of difference….point of a business it to make money 🙂
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I agree. So I’m curious to see how this impacts it… at the end. 🙂
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I was wondering how people had 6000 mob points after only 3 days. They must have spent a ton of clams lol.
Unfortunately, if you can’t get in to play the game it really doesn’t matter at this point.
Here’s hoping TinyCo will give us “an offer we can’t refuse” once everythibg calms down 😉
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How do you get 33,000 fedoras? Clams, clams, clams. Buy a whole fleet of the best cookie machine and you also get 60 fedoras a day. If the machine can be speeded up with clams like buildings, there’s gobs and gobs of fedoras in a short time. Use clams to zip through tasks and goons and building payouts. Not hard to imagine that number of fedoras with that scheme. Takes a lot of realspace $ but probably no more than people spend on movies and restaurant dinners. Us cheapskates have to cultivate patience and accept that we won’t get everything we want. (Tiny gods: please let me get a kitty…)
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With $100 in Clams spent, I go to almost 4600 Fedora. It is all in where and how you use them.
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It might be one of the developers or one of the folks trying to figure out what is happening. Or maybe it is someone who has a lot of discretionary income and no need to sleep! *chuckle*
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Foolishly kept trying to clear the warehouse tasks and have lost 12 goons due to sending them, the game crashes and everything rests except the goons used to clear the obstical. Guess I’m stuck waiting for a fix.
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You girls really do a great job here. This crashing issue has obviously affected a lot of players and Tinyco and yourselves must be inundated with questions, byt this is the first place I come to for info. as the FGTQFS Facebook page isn’t as quick at getting info. out. Anyway… I was finally able to get back into the game again after nearly three days, and I’m ranking sonewhere in the mid 25,000’s, which is a bit annoying, but I’m still in line for Zoot Suit Stewie, which isn’t too bad. As per your advice I’m just going to concentrate on unlocking Diabeto and collecting cookies and fedoras until further notice about the patch, however one of Diabetos collectibles comes only from a premium building or defeating the chihuahas, so I can’t really get those at the moment without risking a crash… but can I collect dog foods past a total of three so I can stock ip on them for when it is safe to use the warehouse area?
Also, will Tinyco be giving all those players affected compensation of some kind, like 1,000 fedoras or somesuch… it would be a nice gesture.
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Waiting until the issue is completely fixed before addressing players concerns on how they’ll handle the time down. Got to get it working for everyone first.
As to the Dog Food… it only pops when Chihuahuas trigger it so tread lightly there. If you want to try.
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What happened? I go back in an hour later and my ranking’s dropped nearly 40,000 places… I’m in the mid-61,000’s now. Really not impressed.
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See the Leaderboard post…
Don’t micro analyze the Boards each and every time you go in there. Remember that you will only see YOUR totals constantly refreshed as you are currently in YOUR game and have instant access to those changes. The GLOBAL Boards are only updated once or twice a day. There are a LOT of players info that has to be compiled and refreshed in those updates. So see when the last update was… and if it was yesterday… wait until the NEW update later on to see where you stand Globally. 🙂
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So these constant crashes are costing me goons ( over a dozen so far ) the time it takes to replace the lost goons. I have lost i dont even know how much mob rep and cookies as when the crashes happen my total doesn’t change. Progress in the event as i am effectively at a stand still due to the warehouse crashing every time i try and do the pinata obstacle at the start of the 3rd run through. Meaning i cant get the last 3 candies to unlock diabeto and therefore can’t progress in the other quest line as diabeto is required for that one. Already have Chris done the eat a large ham for the next part of the warehouse, but my planning ahead is for not as i am stuck. I was enjoying this event but now it is just frustrating! Hope they get this figured out and fixed soon. Plus some sort of compensation for the lost time and items would be appropriate. Sigh 😦
Playing on a galaxy s3…well sort of anyways. Lol
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It seems as though my post of rejoice for “how happy I am to be in my game again” was a bit premature… Locked out again. Every 10th attempt or so to log in sometimes let’s me in enough to collect cookies and fedoras from buildings/characters, but I wish I could get in at least every 6 hours cuz I bought the mid-grade cookie conveyor belt. I have fingers crossed that the fix will happen today… Please, please, pleeeeeeease TinyCo! I have faith in you!
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I sent the first email to the address on the Android Crash FAQ page on Monday after I’d already been locked out about 8 hours. I got an auto reply to that right away and I responded with some information that was requested even though it was in the initial mail. I replied back to that another 4 times over the next few days with updates on various bits that were causing crashes. Just a bit ago I finally got another email back that looks like another generic mass reply asking for exact details about the crash that I’d already provided. I answered again and gave the most updated information on various crashes etc including a brand new one that showed up while I was typing. Hopefully one of these times they’ll read what’s been written, or since they asked for detailed information (again) maybe they will at least read this last one I just sent back.
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Don’t mind the auto messages. Just reply when you get them and stay in tech queue. They are more going out so people know they’re seeing your messages. It’s easier to mass send thousands one reply than spend days to reply to every single one. 🙂
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Yep, still suffering from Consuela’s Crash Syndrome. Leaving my device on (not logging out) has helped immensely, but there are still a few things that will trigger the boot. Trying to do anything in Consuela’s Warehouse is a gamble, and if I am successful I usually wait a few minutes before touching anything else. And forget about visiting Ollieland, touching that button is an express ticket to Bootsville…
I think I figured out why this game has so many downloads – it is from frustrated users who have uninstalled/reinstalled multiple times (I myself have added another dozen or so in the past few days). Seriously, it really does nothing other than clear out the old updates from memory – the problem lies somewhere in the game itself. Why else would I have no problem logging in as a new (level 1) player, only to be booted the moment I sign in to my profile?
I sincerely hope that TC considers this a top priority. There seems to be a lot tied into that Warehouse, and it would be a shame if I had to ignore it for the remainder of the event.
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See top of post if you want to know. 🙂
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Wow. I got dunce-capped…
Seriously though, my statement was actually in reflection to what I did read in the post: “The crash-on-load issue is our top priority today”. Because it is real easy for someone to just say that, but another thing entirely for them to truly mean it. So I was merely saying that I hope they are being genuine in their claim.
I read this site often, so I know you deal with a lot of hammerheads who don’t bother to read the posts before commenting. I also know that text alone can never truly capture the inflections of speech patterns that indicate what words are being stressed and how. Combine all this with the sheer volume of comments pouring in and I can see how maybe you thought I was an idiot in need of a dummy-check.
I must say that I did feel a little sighted there, but no worries – it has just been that kind of day for me. Really, it was all just in fun (I thought “express ticket to Bootsville” was kinda funny). But who cares if my sense of humor is not your bag – this is your swimming pool and you can do whatever you want in it. Just please keep us updated on when the overlords have finally banished the “Crash Demons” from our game.
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Just wanted to make sure you caught it as all readers… new and old… do from time to time skip to comments and miss info. Or haven’t looked at top since I updated it. So nothing bad against you one bit, just hoping you caught it 😉
Same as if you asked about emailing them I’d link you to that post. Just trying to be my helpful self 🙂
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Don’t feel bad about the dunce cap. We pass it around like a hot potato! Lol. I found portions of your post pretty amusing Btw 😉
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Can’t access my game anymore. I get “There was a problem loading this save game, some placeables are out of bound…” and this catches me in a startup-loop.
I’ve sent this to TinyCo, but last time I had an issue they took 4 days to give me a standard idiot response.
This event is basically dead for me. TinyCo support is an absolute joke.
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Thank you for all the updates and help
My Android phone has been out for a few days, luckily I saw another post here the other day saying an emulator worked. I’ve been able to get back in on my Windows PC, running the Android version this way. Not perfect and I can only when I’m home, but at least keeping me in the game.
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I’ve always been hesitant to sign into an emulator with google but after 4 days of crashing and getting locked out, I just finally did the same thing. I installed Bluestacks, It crashed once already, but was able to reload right away. Overall seems to be working OK, but it’s a little quirky. It would be better if I could zoom with the mouse wheel. I may try a different emulator, but it’s nice to have another option to play for sure.
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Thanks for the update.
I would email them from the FAQ page they mentioned, but it takes me to a page that is no longer available.
However, I am having the same issue as everyone else, so I feel it will be fixed without my input.
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If needed use the email I posted further down. Just make sure you tag it Family Guy Crash Issue
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Thanks, Bunny.
I did email them from my PC, when the problem first started.
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I was able to get logged in for just the second time in 24 hours-which is good but for a 2 hour player still bums me out that ive naturally fallen way behind.
Fortunately I was able to clear the safe house and even travel to ollieland and back before logging out and attempting another log in (which failed 5/5 times)
I was able to in game message the fine folks at TC so hopefully with the info they pull from my account and my message they have some additional info to help them sort out a fix.
Thanks Matt! And you girls too for being excellent player relations support!
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Yeah, that email link from the crash page doesn’t work…
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Use the email I provide further down the post. Just tag it in your main line “Family Guy Crash Issue”
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Thanks for putting this up there and updating it when you guys get info. I’ve been locked out since June 7-8 and due to this website, I knew how to contact TinyCo and appreciate they acknowledge us who are impatiently waiting to play again
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These are the activities that usually crash the game for me:
– Load screen (it takes me at least 8 attemps to log in succesfully)
– Claiming the reward for raiding Consuela´s safe house (the first time I click the wood box it always crashes, the second time I try it allows me to grab it).
– Visiting Ollieland (and sometimes even checking my friends in the leaderboard)
Hopefully TinyCo will patch this soon. I even stored most of my buildings in order to reduce the memory consumption.
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Still no luck at all. Contacted tinyco several times already. 2 days now of not being able to get in my game. Oh well…
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See top of post, progress is being made. 😉
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At a dead stop with this event due to the crashes. At the p inata part of the 3rd run of the warehouse requiring 5 goons. Every time i start it the game crashes. So i cant progress on the warehouse. I cant get the last 3 cookies to unlock diabeto. And i cant continue with the other quest as i need diabeto to finish that quest. Effectively at a dead stop in this event. Ugh. Msgd tinyco a few times with no response.
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Well, was able to log in today for the first time in more than 2 days. Updated all my character tasks, and then when I went to Ollieland, it crashed again and I can’t get back in again (will not pass the load screen). Grrr. Will update TinyCo (have reported it all along).
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My crashing started yesterday around 2 pm. Around 10 last night, I was able to get in after clearing cache and data. Left phone on FG open all night, still working this morning. Even completed the first Lemon Pledge haul but it was dicey, took forever, looked like I was gonna crash and BAM! it went through. Played a little and thought I was clear so I closed it out to use my phone, well, for something else. Big mistake. Back to crash-o-rama. No clearing cache or data or reinstall works. Frustrating but not the end of the world.
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Hi bunny, I’m sorry if you have answered this already, I’ve looked but haven’t been able to find the answer. So I play on an android tablet. During the Ghostbusters event I was locked out for weeks because of Facebook thing. I hated it, so i always look here before I play. Finding out that beyond certain points some are getting locked out, I am not moving past part 6 so I possibly, won’t be in same boat again. Are people playing on apple devices being affected. I know you said mainly android so I’m just wondering if I play on my iPad, and I know your not a psychic, will I be OK to proceed or should I just stay put and wait till patch happens, so I’m not completely locked out? Also what do you play on?
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Seems like it is hit and miss honestly. NONE of my Android Devices are having the issue like most commenting here. I had a crash here and there in the Warehouse, mainly on the Obstacles the Goons attacked, but a force close of app and restart of device got me back in. I don’t know if it has to do with the limited amount of items I keep in my town to avoid Memory overload. It may help.
As for my iOS devices, didn’t have a single crash. But it is new iPod Touch.
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Thanks Bunny. 😊 unrelated to this, I hope your Mom is doing good.
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In a care facility 😦
Thanks for asking though.
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I am truly sorry about that!
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I have an iPhone 5s 64GB, iOS 8.3 and I haven’t had any crashes either except when I hadn’t updated the app for the Firefighter event (no problems after the update). Slight connection problems right after the Star Trek event ended and last Saturday morning, that’s all.
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as of about 12:30 today, my game seems to be alot better,but still get kicked out every now and again,the real test will be when i raid the safehouse in a little while. Still in the 2000s on the leaderboard,so thats a plus. Keep your cookies crossed!
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Any updates from TinyCo about fixing the crash bug? I’ve done everything except uninstall/reinstall, including clear cache/data, but still cannot get the game to go past the loading screen without crashing.
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So… Still no fix.
3 days of not being allowed to do anything.
I thought it was bad enough with the luck aspect of items never dropping.
Now the luck is about even being allowed to play at all.
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I really wish tinyco would put this event on pause until they fix the crash issue , im missing out on so much whilst being locked out
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I agree, to the call to pause the game!
I am curious if those who were affected in the Star Trek Quest got anything other then the last minute extension? Could anyone tell me? This is the first time I have had any game issues, besides an update I hadn’t known about, and I have a whole new sympathy for the I phone users who got locked out of ST event, just wondering if anyone can say if they feel like the extension was enough or if they got something else as well?!
I have a relatively new off brand Android tablet that is WiFi only, and lots of memory so that’s never been an issue, EVERY other game I have which is a half dozen favorites that I play on FB and PC and use less memory together then the FG APP alone!
It would be nice to see the Tiny Co post on the main FGTQFS FB page too!
I think these large events need to be discontinued if they can’t make them work on a consistent basis for all users, seeing people nuking there town to play this side quest seems to be the extreme that people will go to to play, I for one can’t and haven’t been able to even get in to even try that for about 3 days, I am a forgiving person when the effort is made to make me whole for something that I didn’t have control of or cause, but the ST event has me skeptical to say the least!
At this point I really don’t want to continue the quest and face more frustrations that others who are lucky enough to play are complaining about! Would prefer a future option to opt out of any quests if they could give us that option! Then see how it goes and play if its working!
I think the leader boards were a big mistake and global makes it even more unmanageable. They keep biting off more and more and it doesn’t seem that there is a learning curve at all, IMHO
If this is in the wrong spot then I apologize but seeing so many try everything as if it was there problem really concerns me, short of buying another device I can’t do anything and this first tablet was a splurge!
That’s my 2 cents, TY for all you do on the ADDICTS site!!
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