Got a game specific question about The Family Guy Game? Post your question below and we’ll do our best to answer it as soon as possible. Don’t want to wait? We’ve aimed to answer many of the most common questions already, so check out the search box or start browsing the site to see if your question has already been answered.
Please Note: This is not a TinyCo run website, so while we will do our best to answer any questions you may have we may not always to able to “solve the problem”. If you’re having a major problem with your game your best bet is to always reach out to TinyCo Customer Support. You can find their contact information, here.
Family Guy Addicts 
When I go to my neighbors I can collect from ollieland but when I try going to anyone else it says “Sorry family guy has stopped” and I have to restart my game.
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Report it please. They sent a patch but for some it is still happening.
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Hi all, thanks for all the info and for the questions you’ve answered for others in the past. I finally have some of my own.
I’ve been maxed out at Level 50 for a couple of weeks, so have some questions:
– Shall I assume that the Max XP will increase in the future?
– If it does, will all of the XP that I’ve gained since I maxed out just be lost forever?
– I also have quite a bit of “cash” (~$340,000) and am considering buying some of the more lavish decorations (e.g,. Lincoln Memorial), but should probably wait if those come with XP points that will just be wasted while I’m maxed out at Level 50. Any opinions from you on this?
Thanks much!
-Dan
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And actually I got a reply already (very quickly!) from TinyCo:
“Level 50 is the current Maximum Level in Family Guy, the Quest for Stuff. Once you reach this level you will continue to collect experience points, but your level will not increase. This XP will still count towards the next level if we do increase the Level Cap in the future!”
So, I think that answers that!
-Dan
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MAX will most likely increase in some point in the future.
XP usually stops accruing once you MAX
If you want to manage your money and XP benefit to the full potential, you may want to wait. 😉
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Please help loving Halloween special however I have a problem with fragrance factory when I tap it it the game shuts down reported it name four times but no help forthcoming any suggestions appreciated thanks
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Known issue. Just avoid the factory for now and report it to TinyCo. They are logging the tickets, but may not respond as they will send out a patch for all players.
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Everytime I go to my friends when I try to load anyone besides Ollie land it says “we’re sorry Family Guy has stopped” and I have to restart the game. so I can only collect stuff from him.
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Known issue. Please report it to them.
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Is there away to use my facebook credits to purchase clams? or do i have to use my phone bill/credit card?
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It’s through the app stores, so only way to do it is what the app store will let you use. Basically credit card or gift card to that app store.
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Is there a building limit for fg?
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No, but the more stuff you put out the slower your game can be
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Hi everyone!
I have a question concerning the Halloween Event:
I brewed the zombie and the crystal ball, and placed them in my town, but as the game crashes every 2 minutes, it did not save and I have no idea where they were stored. I looked in the inventory already but cannot find them.
Thank you in advance for your help :-)!
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See if you go into movement mode if you can see them hidden behind some buildings.
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Stewie is not showing up in al’s shop. Is tgis normal? I was collecting things that looked like they were going to a little captain stewie but I don’t see him.help me haha
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Sexy Stewie? That event ended a while back
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I didn’t get any $ or clams when Adam West cleared the dawgs roaming the street. Was I supposed to, or just clear them out?
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Just clear them. Very anticlimactic.
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I am constantly getting a load error everytime I try to load a game no matter which release it is, it says characters out of place
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Did you report it?
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So for the Halloween Event, I repaired that cemetery where Diane Simmons is a little too early and I never got Peter’s Ghost Buster Suit so I kind of wasted a bit of time. I don’t have enough of those jars to create that zombie decortion and I only have like an hour left before Diane is gone. Will I still have a chance to get her back or do I lose this chance to get her forever?
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Dont know. Far as we know it was a one time shot.
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My husband lost his level 41 game and I am seething about Tinyco not answering his request for help. Can you copy your game and give a copy to someone else? Is there any way his game can be returned to him? It was attached to his Facebook.
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Did you see our post about the Facebook glitch? It is not them ignoring him. There are many impacted and it is NOT a quick fix.
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I just payed for a packet of clams that cost me €1,44. But I havn’t received any clams upon purchase. Plz help me.
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You’ll have to contact TinyCo on this. They’re the only ones who can go in and fix it…sorry 😦
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I had a similar problem, but was able to resolve it by closing the app and force stopping it in my settings. Hope this helps.
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When I try to visit cities of people who live in the same house as me, it crashes. Why?
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Are you on Facebook? If so, please see post below.
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my District 9 is still locked. How do I open this? I am at level 40.
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Level has nothing to do with it. It has to do with districts. You can’t unlock D9 until you’ve cleared D8 and then you do the precious metals questline. After that you have to collect items for the blimp and then, once you’ve collected for the blimp you have 1 more quest to do and THEN D9 will open 🙂
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That helps. I am still working on building the Blimp. Thank you.
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🙂
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Can I buy clams with phone credit as I dont have money in my bank account ?
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Typically it’s credit card or gift card only. But it’s up to your cell provider…
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Whenever I try to visit neighbours in Family Guy quest for stuff. It asks to sign into FB, I do then when I visit the neighbour the game crashes. Happens every time. I’m up to date and iPhone 5. Help.
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It’s a known glitch. You have to contact TinyCo to let them know, it’ll be fixed on a case by case basis but only if you send in a support ticket.
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How do you send in a support ticket
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This post should give you all the info you need 🙂
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When I cleared district 6 my game stopped letting me play, as soon as I get to the loading screen it boots me back to my home screen
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What, if any, troubleshooting have you done?
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I have tried to delete and reinstall the game but that didn’t seem to work
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After I cleared district 6 my app stopped letting me play
I tried deleting it an re-installing it MANY times but it always loads up to the loading screen gets to the point where I can click my buildings and characters ad then it boots me back to my homescreen
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Have you reached out to TinyCo?
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Yes I have contacted them 5 times and still got no responce
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When did you last contact them?
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Just wondering if its possible to cancel building/clearing terrain once its started? Accidentally starting clearing a section and used up most of my coins!
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Unfortunately it’s not. The only way to clear it is to speed it up with clams 😦
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Heya, i cant seem to add new friends in family guy, it tells me that either i dont have any friends or its full, its weird, i dont have any added friends yet ingame.
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Are you linked to Facebook?
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yes im linked on facebook
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Any new friends you get on that Facebook account you should start seeing added to your friends list. If not, Let TinyCo know for further help.
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When I got pink Brian was I supposed to get 50 claims I bought 50 and paid 15 to get him and then I thought it said I would get 50 more but didn’t add on
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I’m not sure what exactly you saw. There was no clams tied to Pink Brian, so not clear with what you saw. There was a promo running if you buy coins you get clams, but not tied to Pink Brian.
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i was collecting all my stuff and clicked on the workers shed by accident and when I went to click out of it it accepted the upgrade on it (3rd worker) how do I undo it ? It used all my clams I don’t need 3 workers !!!help
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You can’t undo it. You can try to contact TinyCo and tell them what happened for a refund, but can’t promise they’ll refund you.
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I got to fright level two and my clams went from 243 to 5?? What can I do about this? I didn’t purchase anything.
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You can see if it’s just a glitch and try a force close of app and/or restart of device. Outside of that, only TinyCo would be able to look into your game to see why.
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Yes I have reported it to them but still cant play
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Can you email me your Player ID please? familyguyaddicts@gmail.com
Or if you do not have record of it, the email or Facebook you use to log in.
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Just cleared the error! Appears that the last update for the app was not run. When I updated app, everything worked properly. Update was for Halloween characters.
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Lost all my progress this weekend. I link my account with Facebook but when I sign in it just takes me to the tutorial. Tried signing in with other devices and it just shows me with the Griffin house. Facebook friends also only see that when they visit so it’s like all my progress is gone. I tried to send comments to tinyco through the game and also with their website to see if there was someway to restore my game. Has this happened to anyone else? If you have contacted tinyco how long does it take to respond and do they respond? I had all the characters, including ones from comiccon and others that are no longer available. Allot of time and clams spent 🙂 Any help or advice would be greatly appreciated as I don’t want to stop playing this game. FYI, love this site. Please keep it up!
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Thank you for the kind words 🙂
This is a known issue with TinyCo. You have to contact them to fix it….more details on it can be found here (at the top of the post under updates)
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Yea me too. All my progress is gone. I did contact them. Waiting to hear. I hope I will hear soon cause I love playing this game. I too have put much time and clams into this cause of the love. Things that just cant be replaced. Hearing something would be cool cause it seems like this is happening to alot of people. Mostly, Im sad im missing the halloween fun.
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It has been 3 days since I contacted them and just got an automated email asking if my question was with Diane Simmons and if not to reply to email but it also said “that due to heavy volume they may not be able to respond” so who knows if I will ever get a resolution. If they don’t fix my save I am done with this game! I really enjoyed the game when it wasn’t crashing. Now all I can do is visit this site and see all the cool stuff I am missing out on 😦
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All that means is with a wide spread glitch issue, you may not get an individual message response…instead the patch will be sent to ALL players. That is what they refer to in the “not able to respond”. They are trying to manage the time spent on emails so they can get through them quicker and help MORE players faster. Replying to a million emails is very time consuming.
If your issue still needs resolution, then do as they recommended and email them back. 😉
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What happens when the $ click past 999999? Does it reset to 0?
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No. It goes to the millions…
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Thanks. It’s great getting such speedy replies to queries. You’re amazing.
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Hi there! Is there any way to have the one game file on both an android and ios device? My phone is android and I have an ipad at work, so it’d be uber to update my progress on both devices! Otherwise, how do you change from one to the other? It’s currently on the ipad, is it easy enough to take the save file and switch it to the android game? Cheers!
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Yes you can jump across devices (and platforms) with your same game as long as you have an accounted created for it… 🙂
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Awesome, thanks Alissa! Ghostbusting productivity about to go up a bit! Keep up the sweet blog!
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Thanks! 🙂
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For about two days now whenever I try to play the game is shows the loading page and then a consuela message pops up that says ENGINE_CONFIG_ERROR_TITLE and when I press ok it reloads again. This repeats the whole time
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Report it via email. Waiting for response on it.
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How do you properly word out that your fragrance factory has bug issues? When I did report other bugs it gave an automatic reply based on my words. So yeah how to I properly word it out?
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Auto replies many times are so you know they got it. Impossible to individually reply to millions of players.
Just make sure key word fragrance factory is in there.
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Everytime i start the game and fo visit friends. I have to link to facebook. Even though im logged in via facebook
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See post below for Facebook issues.
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I haven’t been able to play the game since the update. I keep getting a Consuela error message of “Connection Lost” with a try again button underneath it. Of course trying again doesn’t do anything. So far I haven’t seen anyone else with this particular error message. I am able to play just long enough to do the first Halloween quest (which I have now done about 40 times, lol) and then it gives me that message. All of my characters are still moving around behind the error message, so the game doesn’t exactly freeze up, it just won’t let me do anything. This has been going on for the last 3 days, and none of my progress is being saved. It just reverts back to the beginning of the Ghostbusters quest. I have done everything from re-installing, to restarting, to force stopping the game, absolutely nothing is working. I have Mayor West, Pink Brian and Kool-Aid guy, so I know those aren’t glitching me up. I didn’t have this or any issue with Comic-Con, so I’m stumped. I have sent in multiple tickets, with screenshots, so far no responses. I’m dying to play these quests and so very frustrated by this. By the way, my OS is Kindle Fire HD. Any thoughts or info you could give would be greatly appreciated.
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I get that message when my signal drops. How’s your WiFi connection?
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My WiFi connection seems to be fine. All of my other apps work. I did a little experiment. I logged out of my account and restarted as guest, just to see what would happen…none of that connection lost nonsense, and I let it run for a good 5 minutes before going back to my other account. As soon as I logged in and started the Ghostbuster quest, I got the error. Checked to see if my WiFi signal was on/strong and it was. I guess it has to do with the update…it appears as thought my level 40 game is glitched now 😦
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You can try some basic troubleshooting and if no result, contact them.
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Will do. Thanks for your help, it’s greatly appreciated. This is my go-to website for all of my FGtQfS Q&A. Very informative and helpful, keep up the good work 🙂
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🙂
Always happy to help.
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Every time I visit someone else’s city I usually have to sign back into Facebook and then once I visit it shuts me out of the app. This has only recently started happening. Why ?
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They made changes. Report any issues to them. See post below.
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Just started familyguy a few days ago ( been simpsons addicted for months) and for what ever reason it wont show me in facebook when i sign in. I went onto my fb settings and it says im loges in on family guy but i dont see any fb friends. My hubby cant see me either. Is there anything i need to do to hopefuly fix this?
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It’s odd it will only show NEW friends. Not existing.
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I don’t know if you guys have mentioned this somewhere but what are the maximum levels for characters?
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We’ve got it here…
The only difference is the Comic-Con characters. At the moment we don’t have a cap for them..no one’s reached it yet. 🙂
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I can’t sign into facebook with my game anymore
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Check out this post for what to do….
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I bought a building for clams that I already owned (damn Jameson). Should I contact tiny Co about returning the duplicate building and getting my clams back, or should I not waste my breath? Thanks for all you do.
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You can always try…but I doubt they’ll refund you.
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Thank you Alissa. Gonna give it a shot anyway. Will let them know I spend enough money on the game and that it would behoove (great word) them to consider refunding me. Awesome sauce. I said awesome sauce. Damn Jameson.
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Hello,
When I started playing QFS, I had setup my account using the email method. Now, I would like to link my game to my facebook account. When I attempt to do this (signing into fb through the game) QFS will not keep me logged into fb. It does mention that the game is linked to my fb account, it just won’t keep me signed in.
I have cleared the data for the game and signing in through the fb link, but that takes me back to level 1. Essentially forcing me to start over.
Is it at all possible to accomplish this, or am I stuck with not linking my facebook account?
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There’s a known issue with Facebook right now. You’ll have to contact TinyCo for them to correct it for you…
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It keeps saying data error
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If the basic troubleshooting doesn’t help, please let tinyco know.
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Every time I go to click on the buildings section of the menu the app closes down and goes back a few stages I.e I unlocked Connie and went to insert a new building for a Louis challenge and the app closed, when I opened the app again I had to unlock Connie again? I’m getting annoyed now
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I can understand how insanely frustrating this is. You’ll have to contact TinyCo via an in-game message so they can look into it for you.
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i don’t have the jack o lantern in my town so I can’t collect pink Brian. when I click on the task, nothing happens. do you know if there’s a quick way to contact tinyco? they seem to have ignored my message and now I fear I won’t get him!
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The only way to contact them is via the in game message (or via email).
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Why can’t I see my friends? I seemed to have lost them on the Halloween update. I keep getting a login to Facebook message where my friends should appear. When I try logging in with Facebook I get kicked out of the game. I have a 2nd generation iPad running iso 7.
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It’s a glitch going on at the moment. You’ll have to contact TinyCo to let them know you’re impacted so they can fix it for you. It’s a case by case basis for it for repair…
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Im so freaking out. My quahog town is gone. My son and I use the same ipad to go into our towns. We went in this a.m. the same way we always do. And no quahog. On either account. We are connected with facebook and google and cant see the accounts. We love this game and have put so much time and a little money, because we do love it so much. Its just gone. Dont have a clue whats up. I put a message into tiny co and I hope we hear soon. So the question I have, anyone with this issue too? How long till you generally hear from tiny co? You ladies do such a wonderful job with this site and seem to know almost everything about this world. Just thought maybe you would be able to help.
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This can be fixed BUT you’ll have to contact TinyCo to have it fixed. They can fix it and restore your game, but only if you contact them and let them know what happened. Also, be patient, because it’s not the easiest fix to do…but it can be done. 🙂
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Thanks for your response. Im sure its not easy. I just get so nervous when I hear on many posts they dont respond. Ive been loving this event too and hopefully it will be sooner than later so we dont miss out on alot. Thanks again.
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Yes, they do have a big backlog, but they’re aware of this issue and are looking for tickets about it..
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Sorry for the double comment. It dissapeared the first time or so I thought. Im a dope.
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It’s ok…it happens more often than you’d think 😉
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Thank you very much for your response. Im just so worried because of the many posts ive read about not being responded to. Especially where this event is going on and its been so great thus far. I do hope its sooner than later that they will help us. You ladies are doing a great job I really cant say that enough.
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How do I take someone out of a task early? I don’t want to speed them up with clams, just don’t want to finish a 24 hrs task.
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Unfortunately there’s currently no way to cancel a task once it’s running, with out using clams.
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Is it possible to add friends from game centre ??
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Unfortunately not. Only via Facebook at this time.
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Keep getting array can not found character dialog. I have tried EVERYTHING. Un install, reboot, refresh, reload, clear cache, check my dialog. Check settings, I mean everything and it still will not let me play the game.
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Contact TinyCo via email to tell them what’s going on, and send them a screenshot of your error message as well. They’ll have to investigate it further…
https://familyguyaddicts.com/2014/04/13/the-basics-of-family-guy-the-quest-for-stuff-contact-tinyco/ (email is down a bit on this post)
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Are you still getting this error? If so, did you file a report with TinyCO?
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after I unlocked mayor west I should have all 36 characters but the bottom shows 35/36, facespace also shows 35/36 but I count the people and 36 people are there. any ideas?
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Probably just not refreshed. Give it a bit, should catch up
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I have a similair issue. I get a load error, “array Not found for key characterdialoges”. Soo bummed out.
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Device? When did it happen? Any troubleshooting tried? Report it to TinyCo?
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Its a samsung s4. I tried restarting but thats all I know. I dont believe I have ever saved it so im afraid to unistall.
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When did it happen? Like did it trigger during a build or questline? Can you send me an image of it? Have you contacted TinyCO yet?
familyguyaddicts@gmail.com
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Started yesterday. Was working fine but next time I tried to open it wouldnt. It starts too boot up but then the message apears and wont go past the opening screen. I havent contacted tinyco yet no. Ill try and get a pic of it.
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We are passing all these along. For the most part, they are saying they want players to message in so they can go into the games.
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Hi. I keep on getting an error everytime I go on family guy. Keeps on on saying, cache error cannot load key character dialogue. Any help would be great.
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Issue still there? Tried any troubleshooting?
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I’m playing on a very old iphone and just got a newer iphone (4s) how do I link the game to my new phone as, unlike Simpson, there is no sign in at the start of Q.F.S. game. Thought it might be linked to my apple account but appears not to be. Cheers guys and keep up the stunning work!
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You needed to save your account to a Facebook or email. If you still have access to the other device, save the game you had.
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Click on add friends, log into your FB account
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