Got a game specific question about The Family Guy Game? Post your question below and we’ll do our best to answer it as soon as possible. Don’t want to wait? We’ve aimed to answer many of the most common questions already, so check out the search box or start browsing the site to see if your question has already been answered.
Please Note: This is not a TinyCo run website, so while we will do our best to answer any questions you may have we may not always to able to “solve the problem”. If you’re having a major problem with your game your best bet is to always reach out to TinyCo Customer Support. You can find their contact information, here.
Family Guy Addicts 
I keep getting the error message, “attempting to end event prematurely”, any help in fixing this issue would be greatly appreciated. Thank you.
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Email them ASAP. help@tinyco.com
Make sure to note “Event Ending Prematurely”.
Include a screenshot of your Player ID if you can get in the menu. If not, then a screenshot of the opening page of the game.
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Every time I try to buy clams my game crashes:/
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What market are you trying to get them from? Have you tried exiting the game, restart device? Or exit game, log out of the app market, restart, log back into app market, launch game, try again? Check Signal?
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Signal is good and I’m just buying clams in game. I’ll try restarting my phone to see if that works
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That didn’t work
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Message them from your game then please.
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Fix this please I just received it and don’t really get it ” the event is prematurely ended”
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Hi, welcome to the Addicts. Please read more about us below…
In regards to your concerns, please email TinyCo right away with your issue at help@tinyco.com.
Make sure you note that you are seeing the “Event Ending Prematurely” message in your game.
Include a screenshot of the opening screen with your email with the number on the left and right corners.
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It is set up with facebook right now
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In the Christmas event I havent received any gifts from Ollie or my neighbors. Why is this? I send them gifts everyday. There are 3 neighbors with gift boxes in the upper right hand corner of their picture. What does that mean?
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I really appreciate you responding so quickly, however whatever I try, I keep getting the TV icon on the account info page, like it’s trying to connect. I am signed into my Google+ account but the game can’t seem to log in. The account info page is essentially locked out, if I cancel the sign in and just ‘play now’ then select menu, account info, I can no longer select any options at all and have the TV icon. Is there a way to stop the continual attempts by the game to sign in without accidently deleting data?
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Get rid of the app linked to the g+ if you can. Then maybe it’ll stop. Outside that, you can reach out to them from your game menu to see if they can help you make a transfer of your account to something else.
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Hi there, My problem is specifically related to signing into Google+.
I have been playing the game since early October, and only recently realised that it’s beneficial to be logged/ signed into either Facebook or Google+ to back up one’s game data.
I don’t have a Facebook account, but I do have a Google+ account which I don’t use, but the app is installed on my Android phone.
When I try to sign into this account via the game, all that happens is the small animated TV logo in the centre of the screen, like it’s trying to connect, but never does.
Now, each time I launch the game, I see the normal launch screen, then the account info page with the animated TV logo until I cancel it, and it gives the option to either ‘sign in’ or ‘play now’.
Basically, I can only play the game as a guest. I have tried to find others online with similar problems and haven’t really found anything of use, other than someone saying that they had played the game for a while, attempted to sign into Google+, then had their progress erased and had to restart their game from the beginning – which I most definitely want to avoid as I have nearly 3 months of progress to potentially lose.
Sorry this is so long winded, it’s quite hard to articulate the problem into words that one can understand.
Many thanks in advance for any help you might be able to provide, love your site by the way, you have given me tons of help since I started playing this game!
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Might I suggest still using the Google email OR use a different Email and take just the generic Email account link option. Outside of that, others create “alternate” Facebook profiles just for the game.
As for the basics, it may be a connection issue. At times your device itself needs to be logged in to the linked account, ie…you need to FIRST log into the account, THEN launch the app and try to sync the two. If that is not working, you may need to go back to your device and troubleshoot ensuring it is actually signing into that account. In this case, make sure you launch g+ first and are logged in, then launch the app to sync it. The game will search for that already logged in account and if it can’t locate it, will just sit and idle while it tries again and again.
Main thing is this, if you have concern at all get your Player ID (Menu, Account, long # in lower right corner) screenshot as well as current screen progress screenshot so you have document of where you are in the game.
Here are the basics to creating an account…
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I don’t know I think it means no more as if they are gone but I haven’t invited anyone because it won’t let me
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If they are all gone, it sounds like you lost the link. Is your game normally linked to Facebook for saving your game? Is that how you set it up?
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So my game says there is an update but my phone says otherwise. When is the update available?
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So I have been getting a problem as of the last 2 days now. I own a android phone and what is happening is every few minutes or so the game would crash and stop working. My account just fine just didn’t save my last few actions. I figured I’d uninstall and reinstall the app and got into my account again just fine, but now some characters audios don’t show up and it still seamed to crash every few minutes. Do you have any ideas why this might be happening? Thanks
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Here are some tips you can try….
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I got a new phone logged into my Google account to get my apps and my family guy started over from beginning. Anyway I can get it back?
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How were you logged into Family Guy from the other device? Email? Facebook? You need to make sure you log in the EXACT way your account was linked before. Did you link it?
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When you are going for items to achieve goals for people why do some say rare, uncommon, or common?
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It is the way the payout or “drop”. It means you may see an item approx almost always (common) or approx once every 5 or 6 times you try (rare).
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Hey im trying to login to my facebook to spread Xmas cheer to neighbors but i hit a snag. I signed up with an email account and am trying to link it up with my facebook account to no avail. It’ll login to the facebook account but when i try to go back it restarts the game. Any ideas?
Thank You.
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If you linked it with an email, you have to UNlink the email first before being able to switch the account.
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My account is under an email account and my Facebook is the same account. I linked it to my Facebook just now, left came back and now I got to go through the beginning again.
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But if it was linked to an email, did you UNlink it from that email first? You have to stop using the one in order for it to be able to use another. Even if the email is the exact same address, it all comes down to if you selected the option of Email, Gmail (g+), or Facebook originally. You have to sever that link. If you used Facebook originally, then it should have carried over. If you used Email or g+, that has to be stopped or it won’t have a way to link to Facebook as it can’t link to two accounts at the same time.
Make sense?
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Delete this after or just ***** the email addresses please.
My original account was ******* linked from Facebook but that Facebook account got shut down. So I changed email accounts through the game with another email ****. Now I got my original game and am trying to delete my old so I can link it to my Facebook name (******) but its not registering it in the game. Long story short, if I change emails to another account (*****) and connect to Facebook with my real email (*****…) will this work? Sorry if I’m confusing you.
Thank You.
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Take a look at the bottom of the post below about unlinking/changing accounts. If you tried it the same way and it did NOT work, you may have to reach out to TinyCo.
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Did I see a comment stating there were prizes available for reaching a million coins?
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Nope.
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Is Human Rupert going to be available again any time soon (if you have any idea)? I got the app after the event which he was in, and I want him =(
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He has already returned 3 times since his release…so I don’t know. Just ask through your game. Make a request.
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When I try to invite friends it says I have no more friends so how do I fix this?
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No more as in no more room? Or no more as in they are all gone?
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I accidentally deleted my Facebook save file. How do I get it back?
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You would have to contact TinyCo for that as they are the only ones with access to players accounts. Sorry.
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I have two Family Guy Quest accounts. One on my iPad and one on my Android. I could not get the update on my iPad so I had to start over. My question is can I merge these accounts on my Android? My Android is level 30 but my iPad has all the “for a limited time” characters. I dont want to lose either game, is there a way?
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Were you not able to save the one on your iPad to an email or Facebook? Can you get to the menu to get the Player ID for it?
If linked to an account…it is just a matter of logging into it on another device. As for if it was not, that is something you would have to talk to TinyCo about. I do not think they can merge two accounts, but they may be able to help locate your other account so you can still log into it on the new device.
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I’m trying to post a screen shot and can not figure out how to post it.
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You can just post a link to the pic from your pic app. Just copy and paste the link. Or you are welcome to just email it to us if it is for the contest.
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I keep getting the error attempting to end the event early. How do I stop this? Haven’t been able to do anything for about a week now.
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Do me a favor and email us. familyguyaddicts@gmail.com
Let me know if you are able to get in your game and play at all
If you can, send me your Player ID
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Every time I try to visit a friend I keep getting logged out
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? Logged out of the game or out of Facebook?
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Where can I post to exchange info for gift giving? I have presents but no one to exchange them with 😦
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You mean the friend requests?
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Would you recommend getting Jesus before the rest of the snowflake prizes? I got the Jew, Lois and McClane. Thanks a lot!!
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It depends on what YOU really want. There is still more to come so I don’t know what will show in the other boxes or in the game for purchase with Cookies. I would say if you collect Cookies & Stockings fast, go for it.
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I have the new note4 and i only get sound voices from peter, chris and herbert. But not even all the voices! I used to play on my iphone 5 and everything was fine with that phone. I have tried uninstalling it, and still nothing. Let me know what you come up with.
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After playing for a while, i recently setup a gaming FB acct so that i can participate in the gift exchange (gift giving is great). I know how to get daily clams from visiting Ollieland, but i cant seem to get any clams from visiting my new friends. Any tips?
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They are random. So just keep visiting each day as you never know who’s town will drop one.
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OK, do the candy canes and dolls mean nothing after the gift box has been emptied? You can still collect them but can’t spend them?
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Not til the next box is opened.
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I keep getting consuela “data error” message. Happening frequently. Anything I can do?
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Follow the crashing and lagging troubleshooting as well as the basics. If none help, contact TinyCo.
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I was logged out of my game and now cannot sign into my existing account by Facebook. I have allowed Family Guy access to my Facebook and still nothing.
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Contact them right away from the new game it sends you to and watch for a reply back from them.
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this happened to me too, unfortunately. i sent them a message last Dec 12th and haven’t gotten a reply.
Have they ever fixed an issue like this before? I’m really bummed about it because I’m already on level 40, have played everyday and still have about 200 clams remaining… then somebody accidentally deletes my facebook account on the app. Damn,
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The main ones that help customer service are not around on the weekends, so they just started going through messages yesterday. Did you send the message from the new game?
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i sent them an email. i did include the details of my account though. i really hope they are able to fix this. thanks bunny! will post an update once i get a reply.
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Thanks. Do keep us updated. 😉
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still no reply. 😦
i officially missed Quahog Christmas ;((
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It’s not over. Just make sure you don’t clear the new game off your device or you’ll miss any replies.
As far as time…remember you messaged them going into a weekend (main tech is not in on weekends). Normally it can take up to 3 business days for a reply. Today is the start of the 3rd business day (its only 730 am there, so they’re not even in yet).
If you don’t hear anything by today (check for the automated messages too) message them again tonight restating your issues and asking for a follow-up.
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will do. thanks bunny!
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Finally got my progress back! 🙂 They were able to locate my game. Yay! Unfortunately I am now getting the “Event Ending Prematurely” error. But it’s all good, I’m just happy they got the old game back ^_^ Just gonna ff up on the new issue. Thanks y’all. Merry christmas (in advance) everyone!!!
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Follow up an email to them about the event ending part please too. help@tinyco.com. Make sure you note you are seeing that.
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My account was accidently deleted is there a way to restore it? I’ve left message on the game but gotten no response
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You messaged them from the new game? If so, when?
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I sent them a message yesterday via the game under help and support no answers yet
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So it has only been a day? Give them time to first get through all the messages in front of yours, to look into it, and to respond.
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When u place decorations do they do anything to help the game or r they strictly decoration cause I don’t see need for them ?
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Just decorations. Some may get used by characters but most are just that…Decorations
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I had Family guy on my old phone but it broke. I was just wondering if I could get to the same level i was on when I download the game again?
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As long as you created an account to save your progress you can. Just log into it
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Why does it say error attempting to end event permantly?! I have tried clearing cache and all data to it uninstalling and reinstalling the game everything I can think of! Help please..
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Email us. Familyguyaddicts@gmail.com
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Why does it say error attempting to end event permantly?! I tried cleaering cache all data uninstalling and reinstalling nothing has fixed this problem! Help..
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A question I asked on Christmas phase 2 at 115 this afternoon is still awaiting moderation. Could you please look into this? Thanks.
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Patience. A post is coming.
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Thank you. Much appreciated.
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Hi,I logged onto facebook from the game,and now I want to log out,but I cant seem to find any button for this.Could someone please help me?Thank you 🙂
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Also,whenever I go to my friend’s towns,my game crashes after about 1 min,everytime.It’s so annoying 😦
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You don’t want your game synced to your Facebook anymore?
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Hi, the game has suddenly stopped loading up. It immediately comes up with Consuela and the message “Data Error, there was an error configuring the data.”
Any ideas?
Cheers
Al
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Have you tried any troubleshooting? If so, what?
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Had sound cut out a few days ago. Now I occasionally hear Peter, John and Jasper, but no sounds from anyone else or anything else. Anyone else have this problem? I deleted my game and re-installed, but the problem persists.
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if i have the game on my iPod can i download it on my phone and have the same game or will i have to start over?
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As long as you have an account made…you can switch devices
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Hi, everytime I try and visit a friends Quahog my app shuts down, I’ve restarted my phone and it doesn’t work.
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Report it from your game please. I know they are looking into many things.
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I can’t visit anyones town even though I am connected to facebook. Please help!
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What happens when you try?
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It says surprise you’ve run out of friends to invite but ive never invited any. I am connected to facebook though
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Load error, Invalid wallet data. Thats what I get after trying to redownload this game on my phone, what does this mean, how do I fix it?
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Are you able to get into your game at all? Can you message them from your menu? If not, send them an email at help@tinyco.com and explain what is going on if standard troubleshooting doesn’t help.
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Hi,
I have a constant FaceSpace notification when I am on the main screen of the game, but when I go on FaceSpace there are no updates for any character. I have also gone on every character’s profile a number of times to double/triple/quadruple check that I’m not missing a notification, and I’m definitely not! But the little red exclamation mark is still at the bottom of my screen on the FaceSpace button. It’s really bugging me! Can someone please help?
Thanks,
Linda
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Could just be telling you there are new characters (the shadows). If it’s bugging you that much the best thing to do is contact TinyCo and let them know….
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The upgrade to lvl 2 Christmas tree has passed and when I tap on the screen it says something like come back later to unlock. Any ideas?
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Actually it says “check back soon to open the portal”
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It can’t upgrade until the update hits….
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Hi I have a question:) I just got my girlfriend to start playing this on her phone and she didn’t have Lois yet but she could still wrap presents in Santa’s workshop. But now she got Lois and she can’t complete the first quest to make the holiday gift box because she’s already made them all and it’s locked so there’s no way to beat the quest. Is there anything she can do? Without doing the quest she will never be able to play the Christmas event.
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Known issue. Hang in there. Report it from your game. In the meantime they are working on it.
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Ok I will try. Thank you! 🙂
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Hi. I just unlocked Jasper for Xmas event and now when I click on the Xmas workshop( for gift wrapping) I get an error code and booted. The error code is as follows:
Empty id in virtual T
*Bpc:: ConfigObjectFactory:: newObjectForld ( contstring &) const[ T= Bpc:: EventBuilding Phase]. Please advise!
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I sent you a screen shot, although I’m sure you’ve already received it from others. How do I go about reporting this error from the game? And is there any news that this will be fixed soon?
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Check it now. Should be fixed. And got it. Thank you. 😉
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Every time I try to load family guy I keep getting this error message:
Empty Id in virtual T. Bpc:: ConfigObjectFactory::newObjectForld(conststring&)const[T=Bpc::CharacterActionDual]
Any ideas how to solve it?
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WHOA…that is a new one. What were you doing before you saw this? Have you reported it to TinyCo yet?
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I signed out with Facebook and connected with google instead. I tried to uninstall/reinstall and now I have 2 saves…one level 1 the other level 40 but 40 doesn’t load via Facebook or Google. I haven’t reported it yet, not sure how to as I can’t access the settings on the games app. Do you have a link I could use?
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That is the basic setup walk through. If you run into issues, email them at help@tinyco.com
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Hello! Can I delete my comment from the add a friend section? This site is so great I’ve gotten overwhelmed with friend requests and I can’t keep up! lol Thanks for having such an awesome site! 🙂
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Done. 😉
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how do I link my family guy to my tablet I have it on my phone but dont want to lose my data
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How is it linked on your phone? When you go to Menu, Account….how does it say you are logged in? Facebook? Email?
You have to log in the EXACT same way on the alternate device in order to keep playing.
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I’m not able to hear any voices except Peter and Jasper’s. I also can’t hear the sound when I click on buildings or objects. What do I do
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It’s a known glitch that they’re working on fixing.
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Is there any way to Change the facebook account the game is linked to? I started on my personal facebook account, but didn’t realize the benefits of adding friends and don’t want a ton of strangers on my facebook. I created a new Facebook account and really don’t want to start over. Is there any way to take my lvl 50 game and move it to my new account?
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According to their latest discussions with me on this, you are able to do so…but do so with caution. The main thing is first to log your current status (like a screenshot of the money/clams/level etc. Then take a screenshot of your player ID (menu, account, long number lower right corner). All so you have an record of where you are game wise.
Once that is done, then the process starts. In that same Account screen, you will see a blue button option to “Delete Facebook”. Tapping this will delete the link between your Facebook account and your game. Once you do that, you can re-link it to the profile you want.
Just make sure your link it to the new Facebook and not the one you are on now.
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That worked! Thanks so much!
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🙂
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