Questions and Answers

Mort Quagmire Peter Drunken Clam

Got a game specific question about The Family Guy Game?  Post your question below and we’ll do our best to answer it as soon as possible.  Don’t want to wait?   We’ve aimed to answer many of the most common questions already, so check out the search box or start browsing the site to see if your question has already been answered.

Please Note: This is not a TinyCo run website, so while we will do our best to answer any questions you may have we may not always to able to “solve the problem”. If you’re having a major problem with your game your best bet is to always reach out to TinyCo Customer Support.  You can find their contact information, here

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7,011 responses to “Questions and Answers

  1. MAJOR GLITCH

    Anyone

    My game crashed on my android in the barrel scene to open the 3 coins.

    Now when I reload my game. It is stuck in that page and keeps crashing.

    I uninstalled and reinstalled. I killed the app. cleared everything. even tried to install on another device to no AVAIL

    HELP HELP HELP HELP HELP

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  2. I currently don’t use a Facebook login for QFS. Is there any advantage to using one? I heard somewhere about adding friends to get extra clams or something…..true?

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    • You can add friends and see their towns and you can get 1 clam per day from visiting a different town, although most of the time I get the clam from just visiting Ollieland.

      It also saves your game progress, so if you need reinstall or put on he device you wont lose your game progress.

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  3. Freaks and geeks pt7 let lois frighten away the nerds, everytime i try to click on it it comes up with a blank message box with consuela and lois has no activities to do when i click on her i also tried deleting the app and tryin again but no joy any clues to why its not playin ball?

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  4. Dream again part 9
    Dream level at 19.
    Can’t upgrade the portal to complete this quest.

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  5. I tried everthing deleting it and downloading its again I even signed back on it still won’t play it just freezes this is the 3rd day idk what to do

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  6. My family gay game loads and it gets stick it’s been like that sense lastnight is there a issue going on with the game at the moment?

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  7. Any idea why ALL my Facebook “neighbors” on my page suddenly disappeared? I can’t invite them back to the game, seeming to suggest that the game already considers them my neighbors.
    Yes, I’ve tried turning it off and back on again.

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    • I had similar issues when I let someone log into their Facebook on my device. I got my neighbours back by quitting Facebook, logging out and back in. Maybe worth a try?

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  8. Hey guys, I’ve been playing FGQFS since 2014 and this is the first time I’ve been to this site—I’m loving it, there are other FGQFS addicts, like me!
    ANyways, I’m letting my son play FGQFS on the pc ( well actually he only plays when it doesn’t involve grinding quest items, that’s my job) there hasn’t been an event update available for the oz or Christmas: are there basic requirements for these i.e. character unlocked, level, questline completion?

    **I’m sure the answer is on the site already, but I’m knew here and have some stuff to read, this way is quicker 🙂 thanks for any help

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    • Welcome to the MADNESS!!! Lol

      I noted this info in the Main “Event Live” post on delays from App Markets. There’s also an image of Christmas Peter on the side (or bottom if you’re in mobile) that’s a direct link to the Event posts.

      Facebook and Amazon are always behind on updating their apps. So sadly all you can do is keep checking to see if it’s updated.

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  9. Thanks 🙂

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  10. Cant put quagmire, lois, joe and jerome in the hotel. Anyone have solutions

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    • They won’t go in there as they are Characters with crucial drops for the Event. Not sure why you would want to store critical Characters to help in an Event.

      Like

  11. Shannon Scott-Richardson

    My xmas update hasn’t happened. I’ve updated manually too and I still only have regular quohog please help!

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  12. Having a problem with Lois as she is stuck in front of the griffin’s house and never moves and I can not put her into the hotel it has been like this for a few months now can anyone help?

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  13. Why is my building in storage marked as locked?

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  14. Why are certain characters ( any character that drops keys for The resort) suddenly not allowed to be placed in the resort?

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  15. Did Tiny Co extend the event? This morning my time left said x hours, now it says 1 day 4 hours….????

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    • wildthornberry88

      Yep, per TinyCo, due to popular demand, There’s No Place Like Quahog has been extended! The Wizard of Oz event will now end on Wednesday, November 30 at 3:00PM PST.

      Like

  16. If my last task on the Wicked Wishwish is still going, but it won’t finish until after the event officially ends, will I still be able to get the Wicked Witch?

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    • wildthornberry88

      Usually when the event ends all chances to recruit a character go with it, so I would presume that you will not be able to get her if the event ends and you didn’t complete all the tasks.

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    • No you need to have completed the Wishlist and have her unlocked in your game before the end of the event. Hopefully the extension will help you out 😀

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  17. Hi! I put jailhouse Meg’s questline on hold while doing an event and now I see it has an analog clock next to it. It has also sly lipped to the bottom of the list. Is there a timer on it?

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    • Tasks will slip down the queue but we usually only see a timer appear when TinyCo are trying to ensure Questlines we possibly cannot complete due to not purchasing an item don’t clog up our task bar. The only item that has a timer on it for me at the moment is the Oz weekly challenge quest.

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    • wildthornberry88

      Hi Aggie. Usually there is a lil clock symbol when one of the tasks in a quest is in progress. Is someone doing one of the current tasks need for Meg’s questline? 🙂

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  18. I did the quest for Peter to Store 30 items – How do I get the buildings back? I can not see the ones that I got from the characters (Lighthouse, oceanland) and the other buildings from the Haunted forest (with james woods)

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  19. How can u cancel a worker that is building

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  20. Tuesday I went into game and found that connie, Brian, Meg, Carter, Dr hartman, seamus, stewie have been dropped from hotel. I’ve tried for last three days to put them back in as they have nothing to do in Oz. But they don’t show to be entered.

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  21. Why is the capacity of the tan lines resort so high? Is there any reason for this?

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  22. They’re not dropping at all how do I message from the game?

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  23. My scarecrow peter will not drop anything to fight the witch can anyone help me????

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    • Are they dropping at a Common rate? Or less? If you feel less, please message in from your game so they can verify.

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      • They’re not dropping at all the only time I’ve got any was when I used clams other then that I haven’t got any and I’ve been making him do the quest every time he’s finished

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  24. My game keeps kicking me out. This is the only app on my iPad that does this. I put characters to work, I’ll move around the BAM my screen turns black & boots me out. I’ve cleared my history, delete all my emails,texts,contacts,events,most of my apps & deleted the game & redownloaded it. Is there a tech problem going on or do I just need to give up on the game? This keeps causing me to fall further behind on events.
    Thank you for your input/help
    (I sent a message through the game but don’t know if it was received bc I was booted after I hit send)

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  25. I have been apparently playing as a guest and I would like to make a regular account. How do I do this? Do I make an account first and then link to Facebook or do I just push the Facebook button

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  26. to get more clams i need to watch a 30sec video but everytime i tried to click that everything turns black & that was it. i tried to wait for at least 2min nothing is happening just pure black. what should i do to earn more clams?

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  27. Hi every time I play the game on my IPhone 6S. Their is no sound, I have the volume to max . I even turn the Phone off, still no sound. How do I fix this? Thanks Luke.

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  28. Trevor Vannostrand

    I have recently downloaded the game to my Windows 10 laptop, and it loads but when the game is done loading, it closes the app. What do I need to do to make it stop closing when done loading to play the game?

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    • You know, I stopped playing on Windows Stand Alone. They do not support it as much really. It was a test stand alone game and only goes to District 8 then stops just as you hit District 9. All I can suggest is to reach out to them to see if there is any further tips they can give you.

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  29. I was unable to get exorcist mort or demon hunter Joe so now med is floating around. I can’t move on because of this. I won’t be able to finish the task “Have Meg run for her life” after placing Fangs nightclub. What do I do?

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  30. Anyone else started getting push notifications (iOS) from this game in Italian? I just got one: it was something, something Possessed Meg, something something Dario è sempre in ritardo something.
    Went in to the game and Possessed Meg is still spewing up her guts all around the place – more than an hour before completing her task. No idea!
    Random.

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  31. Where did the buggy aliens go?

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  32. Every time I try to go to someone else’s game it quits, any reason why this happens?

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    • Could be a memory issue on your device, when trying load other towns that are maybe higher in content than your own Quahog. Do you have the Low Memory Graphics choice in your game settings. If so try using that then visiting a friends town.

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  33. Hello, I need help! I recently had to get a new phone and after i restored my old apps and opened the family guy app, it has started me over from the beginning! Is there any way to get my old data back so I don’t lose my progress?? TIA!

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  34. How do I get the spooky prizes I’ve unlocked? I used to see hollyweird video building in my building menu. I unlocked it and now it isn’t there. How do I place it?

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    • Go into your inventory, select the filter tab then look for the Hauntening tab, and any prizes unlocked in this event should be there.

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  35. My game reseted to zero on Sunday and nobody fixing the problem.

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  36. have gotten my game reset twice the last three days on ios. something is really screwing with their system.

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  37. I luckily have not lost my game, (ios) but last night I did get kicked out with the message that I was logged in on another device. That has never happened to me, but I restarted the game and all seemed normal.

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  38. Game completely reset. Tried logging in with username and with Facebook but game is gone. Any advice? Sent an in game message but hoping to get it fixed ASAP.

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    • You’ve done right thing by contacting TinyCo.

      You can also send these details to us at familyguyaddicts.com Please put Game Reset as subject heading and give us much details about your device and where you were in game before this happened

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    • Mine did the same thing! Any word on what it is I still can’t get on?

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    • Hi, same here.
      My game reseted also

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      • What device are you playing on, or are you playing through Facebook?

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        • Russian, its the same thing as mine. It’s affecting lots of players…seems to affect those that have been on the game a long time(years) it resets you to 0. I think it’s that ddos attack. It stinks and I hope they fix it or a lot of players might sue and will stop playing. Hope that doesn’t happen.

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          • Yes, trying gather information on devices playing on etc.

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            • If it helps mine has been both iPad and iPhone. And when you try to log out it already shows you logged in. So the log out log in trick no longer works. That’s about all the help I can give. These ddos people think they are doing something good but all they do is hurt others and steal from those who spend their hard earned money, it’s sad. Skip the prison time put them to pasture. Thanks Russian Tigger for being so quick to respond Andy polite. It’s appreciated in times of stress. I wonder if my ash finished his chainsaw task..🤔

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              • I’m working behind scenes trying to gather all player info I can to send to them to see if they can isolate what’s going on. We’ll be sure to update as soon as we hear something back. 🙂

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                • Russian Tigger, and Bunny. They have fixed my game. It is a known issue. It’s for seasoned players (played for years) it was part of the ddos attack that occurred Saturday. They reset the time stamp. So good news, years of a town etc has been fixed bad side is tasks I had started that should be finished are exactly where they were before, so expect to be a tad behind. Still happy to have all of my stuff back including world prizes… yes I am one of the crazy ones who spends lots of clams. Happy it’s fixed. Everyone affected mention the time it was last working and a screen shot of your Id.

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                • Have they worked out legal issues for Mulder and Scully? I’m so hoping they make an appearance….just checking for updates.

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                  • Honestly… we don’t know and nothing is being discussed and/or shared publicly on it. All we can do is wait and see.

                    From what I’ve seen in this game as well as many others…Legal is a HUGE issue why so many cool things never come to pass.

                    TinyCo is a 3rd party in all this. They don’t own Family Guy, they just provide a game about it. But they still have to fully get all agreements and contracts legally just for Family Guy Characters to be used.

                    Just imagine the hoops they have to jump to go even further beyond that to TV and Movie Houses to get rights. It was even discussed during their Reddit Q&A about legalities of Characters. I’m still hoping for a Blue Harvest Moon Event myself. But that’s all to House of Mouse now for legal release.

                    In the end, if even ONE portion of copyright holders say no… they can’t legally use things.

                    I hope what ever the legal hiccup was it gets resolved. If not, sadly, there’s nothing anyone can do. 😦

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    • Me too, I fell asleep watching commercials for clams, and when I woke up my game was level 1 with 0 inventory, but 5005 clams.

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      • What device are you playing on, or are you playing through Facebook?

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        • I tried Facebook and also my email address and it still is at level 1. I had over 1500 clams and now I have 279. It doesn’t seem like it’s going to be fixed.

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          • With it being the weekend this may cause a delay in TinyCo being able to respond quickly.

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            • Hey Russian I wrote bunny but wanted to let you know. It was the ddos attack people need to supply the last time the game was functioning properly and a screen shot of the id. Tinyco fixed my town, good news it’s fixed bad news the task I started are exactly where they were when it crashed. So a tad behind. Everyone’s will hopefully be fixed soon.

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              • Glad hear you’re back in the game. Thanks for updating us and hopefully you get caught up on some tasks now. This is an event you’ll never forget 😱

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  39. I seem to be permanently stuck on face your demons part 6. I can purchase all the new frankenstein items, but I cant access the quests. Please advise

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  40. Hi, Im still on district 8, iv done all the jobs but nothing is happening, the last job i done was to make meg into the prison meg. i also collected all the items for sailor stewie but its not showing that i can create that character.. this happened the first time i tried so i started all over again and now its doing the same thing ???

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  41. Where is Mulder and Scully. I read online they had a legal issue at the last second and had to pull the characters hence the App Store no longer mentioning them. I questioned this as it is the internet, so I reached out to Tinyco, they said they can’t comment on it. I’m scared my Halloween is ruined as I grew up watching the x files and love it dearly. Any word if they didn’t get the rights? Is Halloween ruined or is the truth out there?

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    • We know as much as you do, but I’m not personally expecting them to make an appearance that way I won’t be disappointed. I’ve actually enjoyed the event as it is so you won’t hear any complaints from me if they don’t show up.

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      • Any updates?

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        • As I said before we honestly know as much as you do. We’re more concerned with feeding back drop issues to TinyCo just now to help players who are struggling to get Exorcist Mort and Demon Hunter Joe.

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          • Thanks for the reaponses. I wish they had never announced it without 100% approval. You know when theres one character you have always wanted them to get? Mulder and Scully are it for me 😦 but thanks for reaponding RussianTigger

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          • Well this event got worse. Not only am I missing Mulder and Scully. I have been playing since day 1 I log in there is no error, yet my town is at 0 and I’m level 1, no characters…..nothing

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            • Did you log out of your game? If so if you have an account follow instructions in this post to reload your game. https://familyguyaddicts.com/2014/05/17/where-did-my-game-go/

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              • I did and it still has me at level 1 😦 this I said terrible. I’m now very concerned so much money gone. I have reached out to TinyCo but also learned there’s been a massive ddos attack today across the world. I may not be the only one. Saw 1 other person on Facebook post the same issue. Man this event has been my curse.

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              • Do you guys have a technical support number for tinyco. I haven’t heard back and as we know all of these events are timed, where I’m missing out on gaining them.

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                • Sorry no, there contact is either through your in game support portal or you can contact them via email at help@tinyco.com

                  If you are sending an email rather than in game support then please make sure you give them your game ID, long number you see on account info screen.

                  You can also send these details to us at familyguyaddicts.com Please put Game Reset as subject heading and give us much details about your device and where you were in game before this happened

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                  • You’ve been very nice Russian Tigger, I’m probably your annoying fan but appreciate your responses. I see above others are having the same problem too. It seems to be the folks who have been playing a long time. I read online their was a huge ddos attack affecting Netflix, PlayStation, Xbox, more companies than normal. That the government is actually involved since it was that bad. I’m thinking tinyco was a victim of this as well and it reset the servers for some. Hopefully it gets fixed. Thanks for being my therapist during this. This has been a bad event…

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  42. anyone else getting a connect error message……..been 2 days and cant get in to game.

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  43. Trying to switch game to a new device and it’s not recognizing my email, for some dang reason. Any tricks, becoming frustrated that I’m missing my spooky event!!!

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    • Make sure there is not a space after it anywhere. Did you ever change or update your email? Use a different email to save it to the other device or swap to Facebook save?

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  44. for some reason the haunt event just isnt on my game anymore since the case 2 update. it worked fine i even had woods but now nothing .i can only collect coins . i tried uninstalling and all that but no help.

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  45. I have a dilemma. I lost over 400 clams with the last update before the Halloween event(closer to 500 I believe, I know I could easily afford Consuela and Brain Damaged Horse, but I was waiting to see if there were any new characters in the next event). I contacted Tiny Co three times in game but they won’t help as they have no record. I’ve spent a lot of money over the years to get clams, especially in the last few events. I could check all my google purchases and get a better idea of the amount(divided between my phone-with the issue and my tablet(on which I didn’t loose any clams). Right now, I’m using up clams I do have and taking screen shots but when I’m done, I think I won’t be playing any more. Any advice will be appreciated. Paul

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    • Are you playing two games, one on your phone, one on your tablet? I would take screenshots of your Google receipts and send them to TinyCo along with full details of the game affected and date clams on your account changed. The email is help@tinyco.com

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      • Two different games(accounts) on two different devices. There was an issue a while ago with FG reverting back to level one. I got frustrated after many attempts to load the game and eventually just started a new one, which I also play all the time.
        I don’t remember the exact date of the clam loss after the update, but it was maybe a day or two before the Halloween event started(My tablet .version didn’t loose any clams, but I also don’t remember it updating before the event).The game(phone) crashed about a week earlier when sending a character on a job, I forget which character. This issue was addressed and the game seemed to work fine. I’ll try sending the google play purchase info, I guess it couldn’t hurt. Thanks, Paul

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  46. (Sorry, don’t know where else to ask.)
    I accidentally purchased something I never wanted to. While the game was loading in I was taling to someone. The second I looked down I realized I had purchase a 2nd worker for 50 clams… I accidentally touched the screen… apperently 3 times…
    Now, they say there’s a confirmation pop-up. So you have to touch the Worker’s Bunks, THEN touch Upgrade, THEN touch Confirm before spending hard earned clams.
    So it just loaded Quahog, and it was less then half a second for how long I touched the screen and the clams were gone… From the corner of my eyes I saw the Upgrade sign and tought I could still back up, but no, I got a second worker… accidentally…
    I don’t think there was a confirmation pop-up, I could’ve seen it. Also, my game is kinda slow from time to time so I just can’t comprehend how could it perform 3 taps in half a second…

    Is there really no way to restore this? Am I screwed?

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    • You would need to send an in game message to TinyCo, whether they refund you and remove the worker would be their decision.

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    • I don’t know what your Clam count is, or where you are in the game, but at some point you are probably going to want that extra Worker. (Clearing land can tie one up for a long time, and sometimes “emergency” building construction needs to be done. :)) If you can afford it, you may want to keep it. (Though i admit that the extra becomes less useful again, later in the game.)

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      • I have 2 workers, come in handy when new land needs cleared as I can send 1 away for prolonged time knowing I’ve another if needed. But these workers sure get too much time off, I want a job like that, lol

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        • I am clearing a block whenever I can, the events doesn’t really require clearing space or building stuff that takes time (like most of the buildings in the main gameplay) in the questlines so this is the perfect time for that (meaning I don’t have to worry about being stuck in the event because my worker is clearing a block), this way I will have a ton of space hopefully and never need another worker. But I ain’t even mad anymore. At least I can clear faster.

          Thanks for your help regardless.

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          • Yes it seems most of the event buildings are instant builds now unlike before where workers were needed, maybe one day they will come in handy again.

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      • I had purchased Area 51 in hopes of approx. 150+ clams by November (on top of its 250 clams price that I’ll hopefully get back if I collect on time), so I had about 90 clams left before another 50 were gone. *long “rant” alert* I wanted to save up for Consuela, but then I realised that actually none of the premium characters are worth it since they don’t get me much stuff, only some coins, so they’re kind of just pretty animations
        (don’t get me wrong, they must be fun, of course) and doesn’t get me much ahead (like I don’t know what to do with Peter Pan now). The only thing worth spending clams are things dropping stuff for events that you’ll need a ton of (like ectoplasm). But that’s just my observation and thoughts.

        As to 2 workers, there was only one time I would’ve needed two, but that maybe could have been avoided if I had read upon the Questlines and adjust my game strategy accordingly. Also, only the events are time and need rushing, so in the main gameplay I can wait a little (this game requires a lot of waiting anyways).

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  47. Anyone else’s game keep crashing? Thought it might be because u haven’t updated to iOS 10 but it’s saying my iPad is up to date so I’m not sure what the issue is. Is there a way to fix this?

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  48. I still get the chickendeco error after updating and uninstal and reinstall

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  49. Can’t I place more than one building that gives clams? For example Area 51 or other ones, in other events.

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  50. Any issues with area 51 i keep hitting go and it dont appear

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