UPDATE 12/24 9PM EST: Per TinyCo
“We’ve just deployed a patch that will restore missing prize catalogue buildings. This automatic restore does not include vehicle buildings; players who are missing the vehicle hangars will see a modal on launch telling them to find them for 1 coin in the shop. Their hangars will be level one, until they force close and return. On return, their Hangar Levels will adjust to meet their progress in the event.”
I’ve seen some still can’t battle and passed that on. It’s holidays so not too much more can be done tonight and tomorrow, but will update when I can.
UPDATE ON CRASHING BELOW
Hey there Holiday Humma’s!
Bouncing by really quick to go over some things I am seeing in the comments over and over. Take a peak below and see if these issues apply to you.
MISSING VEHICLES/CHARACTERS/BUILDINGS
As most of you know by now… the Battle Vehicles in the North Pole started going missing after completing a Raid on the nearby District. This glitch has also created some additional problems. ANY items left next to those Battle Districts started going too, this included Characters inside of the Vehicles during the Battle, Buildings, and Decorations.
TinyCo is very hard at work on getting this resolved. In the meantime here are a few steps you can take to help until the glitch is resolved.
- Move EVERYTHING away from the Districts in the North Pole. Do not have any Building or Decoration anywhere near Santa’s Village, Misfit Toy Camp, or Fake Tree Field Districts. It seems to impact those items really close to them, so move stuff away to other open areas.
- See if sending the Character missing on a “joint” task in Quahog will bring them back to the game again.
- Wait… right now there is NOTHING I can do to further help on this other than wait for word it’s fixed. I know this sucks, and it is a terrible glitch, but please remember I am here to HELP you. Keep that in mind if you are upset or angry and respect that this is still the Addicts site please. I am doing all I can, but abusive comments are uncalled for. Just saying.
MISSING CHRISTMAS CURTIS
I saw many reports from Players that they completed the Challenge and didn’t get a prize. Let me just clarify WHAT it is you won. A very small dog that is a Walking Decoration. There are some things you need to do to pull him in your game once you win him.
- Go to Quahog. You can’t access him in North Pole.
- Go to your Inventory Storage. (This is NOT the Shopping Cart Menu.)
- Go to your Decorations Tab. It is a Walking Decoration, so Decoration Tab is where you will find it.
- Tap on it to put it live into your Quahog. At this point, it will start to wander your streets just like any other Character walking around.
CRASHING
UPDATE 12/24 1AM EST: TinyCo pushed a patch earlier that should have resolved the Crashing issue for most players. However, there are still a few “rogue” devices being stubborn that will need a 2nd patch that’s already in the mix (from what I see this includes Galaxy Edge and a few more). Once patch #2 is tested and complete… they’ll push it live too. Until then… just keep hanging in there. I’ll try to note if I see anything back when it’s ready.
Many Players complained there was a lot of crashing in the game after the 1.15.5 update. Another patch went out last night to help with some of this. If you are still experiencing the crashing yourself, and are currently on the 1.15.5 Update on your device, please send me the following information.
- Device information
- When it started
- Crash time? (Can you log in at all? Or does crash on load screen?)
- Crash reported? (Did you already report it? If so, how? Email? Or through the report pop up that appears on the screen?)
BATTLES NOT PAYING OUT
For those of you that do still have game access to the Battles, I have seen reports of still getting Zero payouts. Here are a few things I could use help with when reporting this.
- Did your Character LEAVE the Battle before it was done creating the loss of payout?
If not,
- What Level of Vehicle are you currently on?
- What Level are the Buildings you are battling currently on? (Like yellow Santa’s Village, or describe the look of the Igloo, etc)
- What Characters are you sending?
- Do you see a payout listed prior to sending them on Battle?
This all will help me to clarify a little better the issues we are all going through. The more information, the more I can give accurate feedback.
ATTEMPTING TO ADD POINTS TO LOCKED CHARACTER
Sorry, I knew there was one more….
I have already reported the issue in the Nutcracker Truck Battles that is appearing now. When going to collect after the Battle, players are getting an odd message (that seems to hit more those that have NOT unlocked Snake, but seeing both) “attempting to add points to a locked character”.
If you are getting this message, please let me know
- When it happened in your game
- If force close & restart of device resolves it
- If you did NOT get your full payout due to it
- If you are also getting the issue of Missing Vehicles above.
In the meantime know they ARE aware of it and looking for a fix.
I am keeping an eye out for anything else out of the ordinary and will continue to do all that I can to help from my end. Again, remember I am NOT TinyCo… just Bunny of the Addicts… so yelling at me will only get your comment straight to the trash. I am here to HELP and I will do all I can in my power to do so. 😉
You all should know by now WHERE that anger can be directed and the ONLY post it will be allowed on. Let’s keep this post here to HELP get the issue resolved, not a screaming match of hatred. Screaming and hatred does not fix issues. Got it? 🙂
~Bunny
Family Guy Addicts 
Just received a mini-update in the game. Came with a message, which I missed and could not get to reappear. Missing buildings (plus Skynet Complex, which is nice, although it’s not of much use to me at this point) appeared in my inventory (at North Pole; didn’t check at Quahog). Blocko Hovercraft Hanger did not appear there, but when I clicked on the “!” in the Misfit Toys district, it prompted me to buy it for the tidy sum of $1. Good deal. One issue is that the Hovercraft is at first level. I was able to bump it halfway to 3rd immediately due to the Wreaths I grabbed from the last sortie (the one that caused all the brouhaha), but I don’t know how useful it will be to me at this point, as the district itself has already been leveled up once or twice. Will find out once Peter and Sarah free up (don’t have Nutcracker Stewie; would rather have gotten him for free rather than Skynet).
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Restart should have put it back to the level you left it. I do know if leveling it up on your own bypassed that. Where is it at now?
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I lost my battle vehicle a few days ago. Today I buy it from the store for 1 coin. but it was on level 1. I didn’t go to this site so I didn’t read that i have to force close it. What I did was I tried to level up using the materials that i have and of course it’s not high enough. So everytime I send someone on the battle it didn’t reward me anything.
I tried force close it but it didn’t do anything. I’m still stuck on a lower level. I don’t know what to do since I don’t have enough material to level up anymore.
I have contacted tinyco. hopefully they can help me soon although I doubt it since it’s christmas day.
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So i did what they said closed the app and reopened it, but peter and santa are still missing. Its frustrating that they only gave 15 clams, I havent been able to collect hats and toy cars since monday. Bunny you are lucky if you have had no problem advancing in this game
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Merry christmas everyone.
My Blocko is back in action. I got some clams too for the inconvenience…. but honestly, being unable to attack for 48 hours, I’d rather take the missed Toy Cars (must be somewhere around 90 for 8 missed out raids).
Still in contact with the support because I wasn’t able to complete the second week challenge. Screens show that I’m missing one last attack because the vehicle was gone, all other tasks are checked off.
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Update: Issue still persisting with inability to log in. There are several buggy lines of code in the initial release of 1.15.5 update. Though depending on the tasks in play and which tasks you were on depends on whether or not you’ll still be affected after they corrected the coding issues. For those still unable to log in, such as myself, more than likely we’re suffering from a corrupted save file that cannot load. Unfortunately, what this means is that TinyCo will have to correct the issue on their end as there is nothing the player can do to correct the issue. This has happened before and to the best of my knowledge is something they can fix. More unfortunate is that this issue could not be addressed before Christmas vacation for their staff. I have been in contact with Google Support in order to add some timeliness to the correction of the issue; however, the issue must be addressed with 3 days from report to TinyCo as per Google’s terms of use for developers. Look for the solution to be the day after Christmas. Also, as in the past TinyCo has offered up clams and material stipends to those unable to log in, you can look for those as well. Enjoy the rest of you time off from the game. Happy Holidays and good luck.
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Just got my Nutcracker Hangar and truck back. Finally i can continue to collect chestnuts
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After several force closes, clear data etc my Nutcracker Truck still remained at low level. Possibly because I started upgrading to lvl2 immediately after re-placing the hangar, instead of force closing at that point.
This left my truck too low level to successfully attack any trees.
Eventually I bought some clams and purchased Puppy Brian, and now I finally have access to chestnuts again.
Reported this of course to TinyCo as well.
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Hmmm. Seems Brian is being auto used in the 4th battle area (I do not have his costume yet). He is now unavailable for use. Weird. Reported. Unfriended.
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Possible new glitch: Characters randomly getting added to battles when they had alternative orders already.
Puppy Bryan was randomly added to my District 4 battle, despite me giving him a different order (the one that gives a wreath) and that it is supposed to be spy bryan, not puppy bryan, that can participate.
Peter was on Drink Too Much Eggnog for a quest but randomly appeared in the District 2 battle, losing credit for the quest action.
Reported, don’t think it effects payouts but yeah.
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Hey Bunny, I know there’s nothing you specifically can do about these problems, but I know you send feedback to Tiny Co.. So just an idea.. As far as the missing humma hangar goes. We are able to purchase a new one, but it starts us at level 1, and sending the characters results in no rewards. Would it maybe be possible for them to just put everyone to like level 10? Some would go up a level or 2, some would go down a level or 2, but it would be better than nothing. Maybe allot us enough clams to level up our humma’s to level 10? It costs a ton of clams to level up, so I can’t just do it on my own.. Again, I know you don’t have much info right now on how they plan to resolve this.. Just thinking out loud….
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You should have been able to buy it, then restart your device, then have it reset to your proper level you left it on before all this happened. If that did not happen, you need to let them know.
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I had the glitch of attempting to add points to locked character. I could not see snake and stewie. I had not unlicked either one of them. I sent the problem to tinyco about snake and it got fixed but i still cannot see stewie. He is standing in bobs funland like i still have not found him yet. I was close to unlocking him already. Any tips?
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If you have not unlocked Stewie yet… then you still need to work on getting him from Bob’s Funland. If you are to that district, tap on him to see what is left of his requirements.
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My issue is that my truck to attack the tree farm is still missing, and now every way to get presents involves needing chestnuts, so there is no way to progress.
I have sent then many in game notifications, and I know they are hard at work on it, but this is really tough now, because not only did I miss out on the week 2 challenge because I couldn’t attack the tree farm, now I will end up very behind in the progression because I can’t even get presents.
Is there any additional eta on when they might have that issue fixed? Or are they even working on Christmas Eve/Day? And for the record, as much as I want this fixed, I kind of hope they are not. 🙂
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i’m still locked out but i am waiting patiently while tiny co resolves this… i hope everyone has a good and safe christmas out there
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I have an issue, I started Peter doing a roadhouse for Part 3 of Paddy’s quest in the north pole, and now it wont let me finish the quest.
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Did you find him?
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So post-fix the Humma is still pulling Peter out of Ask for Toys and showing his normal picture on the Humma with Santa. At least it isn’t levelling up Santa’s village, but it is one less character to get fuel for the Humma, which doesn’t always drop.
I tried pulling him by using Consuela, but no, no no, no is no.
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I’m sad. 😞 emailed tiny co. My game started crashing on loading screen. It was working fine this morning, I read your post about the crash and thought I squeezed through without issue. I’m on an iPad 4gen. Did some last minute Christmas shopping to come home an not being able to play! Bah Humbug!! I felt like I was just slowly starting to catch up too. Hopefully they’ll do another nice lil bonus payout to catch people up again with the silver bells.
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Still can’t load the game this morning – 3 Android devices crash on load with no error, and facebook app hangs indefinitely with no error. No response from reporting it (via app popup) yesterday. I know they’re trying to fix it, but definitely frustrating to have spent some real money on the game and put time into the whole ranking thing to have this happen, when it seems a lot of people can still at least get into the game to continue playing. Will continue to try and wait patiently for a fix. I’m sure they’re pretty displeased to be fixing the game on a holiday, too! Thanks, Bunny, for all you’re doing.
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Brian has now disappeared from my game. And zero payouts occurring again. Kind of ground event to a halt for me until fix appears, but hey ho ho ho it’s Christmas so I’m really not worried, just wanted post incase others having same issue.
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Is there any way to get past Santas helper part 2 without lyle (the elf)? I cant take down more than 2 buildings with just Peter and santa
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If you level up your Vehicle high enough
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Two questions….
1) Based on the # of medals I have, I should be on the leader-board, but I do not see myself (my facebook pic). Is is possibly I have no pic? If so, is there a way to find out my alias name? Is it possible that got mistakenly blocked or flagged? IF so how would I know?
2) I’m trying to complete santas little helper part 2, but no matter how many times I send all 3 characters to battle it (santa, lyle, peter) it doesn’t actually count as defeating it. Do I need to defeat all 3 at once for that to happen? with all three characters it’s only 2/3 so I’m guessing I will have to wait until my Humma is upgraded? (it’s pretty high level already)
Thank you so much for all you help and advise!
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1. It seems to only update about once a day… so just wait and see where it shows you as in 24hrs.
2. Complete defeat is not the Characters, it is destroying all of the Buildings in the area.
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Just to give you an update, things have resolved themselves so I’m back up and running (but then I only had the locked character error anyways). I also got a special present box in the shopping cart menu, which was for 30 clams – I guess most people who were affected got those too? That helped me speeding up some tasks that I wanted doing when the glitch hit the game, so this is a nice gesture.
BUT I also noticed I still get a zero reward on the Santa village and given that I’m at level 19 or something like this, it is virtually impossible to defeat Santa’s village twice more to achieve the next level in the medals quest line. Here is the info you asked for:
“Here are a few things I could use help with when reporting this.”
Did your Character LEAVE the Battle before it was done creating the loss of payout? – no it didn’t, the battle was completed successfully (actually I never had the problem with characters leaving the battles, even if a ! appeared I was able to tap it and the character continued as normal in the battle…)
If not,
What Level of Vehicle are you currently on? – my Hummer is currently in battle but I think it is level 19. It needs 35 lights to update to the next level.
What Level are the Buildings you are battling currently on? (Like yellow Santa’s Village, or describe the look of the Igloo, etc) – yellow and they have upgraded too at least once (maybe twice).
What Characters are you sending? – when I send a single character (Santa or Lyle) then I get zero payout from the battles. When I send both of them then I get some hats, medals and a single light.
Do you see a payout listed prior to sending them on Battle? – no, it says with one character it is going to be zero payouts and this is what happens, I don’t get anything at all.
I think TinyCo really needs to reconsider their quests of defeating Santa’s village twice and then twice again and then twice again, you can really only do this when you’re in the very low levels of the Humma, where I am now it makes it virtually impossible to advance with this, meaning that I have no chance to complete part three of the medal quest line, meaning that I will eventually fall out of the leaderboard 😦
But apart from this all is going well again 🙂
PS: thanks a lot for your continued support in this, it is much appreciated!
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my device is iphone 5c and it started crashing 10 minutes ago. it crashes on the loading screen. i had to remove the game and redownload it just to report it
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Chris and bruce seem to have their eggnog locked up tight since update. Not 1 drop in 4 tries. Anyone else have this.
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1. Kevin Swanson has a task to get a physical (2 hours), when I send him to do this task he somehow ends up joining stewie on the fake tree battle.
2. Found the little dog that was the reward for timed challenge (thanks for that) but the secone challenge is still not checked as completed.
3. This may be as designed (in which case I believe it is poorly designed) but I currently need all 3 characters for the humma battle to destroy just 1 house. But I need 27 of the rewards to upgrade the humma again i.e. 27 battles with all 3 characters.
Reported all 3 issues in game but have not gotten a response..
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The glitch with the “adding points to locked character” was fixed in my game. What is currently happening (still?) is that characters that I didn’t send to battles are heading there anyway when the hummer, etc I sent out even if that character is already on another task. It’s happened for me with Peter and Stewie. I don’t have the Stewie skin, but he’s going to the forest anyway, so that might explain the locked character glitch from before.
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Just a quick update:
Crashing is gone. Battles are working. Snake is back for collecting items.
One new problem:
Humma battles are automatically using Peter and truck battles are automatically using Stewie even though neither were assigned to the battles. The battles still pay out as if only one driver despite adding them.
On a galaxy s6 edge. Notified tinyco.
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Same here on ios. As well tiny Brian is getting tasked with Herbert’s attack
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I’ve been lucky and not experienced most of the issues, but I’m having this issue with Stewie joining Kevin on the battles (not having it with Peter, though). In my case, I didn’t buy the outfit for Stewie, and he was stored in my inventory when this started because he’s not useful right now, but he does get pulled off of whatever action I have him on, so if this is happening with Peter, too, that could cause problems. And yes, the payout is the same as if he wasn’t on the mission, even though it shows the increased payout if you check before it ends.
HTC One (M7)
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The problem for me is that the tree district has not been reset when I got the vehicle back. As a result there is no ❗ mark so that I cannot raid the trees anymore. Means I’m completely stuck now, can’t get enough presents from just the two other districts…
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Same issue, except instead of farming the2/3 lvl to collect items it added Peter and destroyed the village. Did the same for broken toys. So now the villages are too upgraded and I need 3/3 characters to beat 1/3 of the village. Super annoying. It also adds Stevie even though I don’t have him bought.
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Hello. I still can not battle in district 3. My district 2 is not paying out, having both Sarah and Peter battling. My district 1 only pays out when all 3 characters are involved.
I can not advance in my game and it’s kinda frustrating. I’ve contacted TinyCo with screen shots and am still awaiting a reply.
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I am seeing the same issue on an iPad mini.
It seems that if I:
– Have an ongoing raid in a certain zone
– Have an idle character who is able to attack that area
– Leave and re-enter the game
then that character gets yanked into the raid even though I didn’t choose them to participate in it.
This is bad for two reasons:
– It often causes me to defeat the area before I was ready, so whereas I was previously getting 2 or 3 (Christmas lights/wreathes/mistletoes) using a single attack character, now I have to attack with two characters to even get one (Christmas light/wreath/mistletoe).
– It occupies that character even when I need to use them elsewhere.
This issue isn’t listed in the main post above, so if you haven’t passed it along to TinyCo yet, please do.
Thank you!
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Where is my phase 3 Santa headquarters content? I’ve unlocked fake tree district, Sarah Connor, Joe’s son… What triggers the 3rd page of items in Santa’s headquarters?
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Main Questline (it’s in the Phase 3 live post)
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My battles are still not paying out.
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Im still not getting any battle pay outs i emailed tiny co an Idk what else to do stuck on leaderboard challenge keeps sayin i havent beat santas village twice but i have and stuck on questline i cant complete cause of it
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My nutcracker truck was placed in quahog not the North Pole. So every time I try to battle the third area it sends me to quahog. I can’t use it. What do I do. How to fix this.?
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All you can do is wait. Sorry.
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Hi
IPad air 2 game started crashing at log in screen this afternoon
Can not get in the game to report issue
Help please
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My Kevin Swanson is mia. Had him doing third area, and tried to put him on a second run, but there is a little egg timer next to him. Not sure what to do.
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Where was he last? Do you have multiple vehicles? One in Quahog and one in North Pole?
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I was one of the ones that had the “attempting to add points to missing character ” glitch. I emailed Tiny Co and they handled. The bummer is that because of the glitch I missed out on Curtis. I only had to attack the Tree Farm one more time, but the glitch wouldn’t let me. I sent Tiny Co a screen shot, so I hope they can hook me up. Tiny Co has been really helpful.
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This may have been mentioned already in a comment but is there any word on once they fix the issue getting our levels back? I had my humma disappear and put it back from my inventory. Characters are still missing but I’ll try the joint workaround. But what about the levels I lost on my humma? I’m back at a level 2 when I was already at the level that requires 17 lights for an upgrade. Any idea if this will be corrected with the fix?
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No info on that yet. Priority is fixing it first.
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I can’t even unlock the fake tree lot area >.> Camo Peter is required to further the quest line and he’s locked up in the Humma. I tried the joint quest with quagmire, “spooning i think?” but it didn’t work. Probably because it was Camo Peter and that outfit doesn’t work with the joint quest.
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How about force close and restart device?
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I tried that and no such luck when trying to do a joint task with Jerome.
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I’ve got the same problem with Peter, Santa and Carl all locked permanently on the Hummer mission. Force close and restart doesn’t effect anything.
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I’ve tried the suggested solutions on this site as well as from Tiny Co., so far no luck getting my characters back… Or advancing in the event since Peter is locked. But the Humma part is fixed so small improvement.
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I’ve tried both several times. My vehicle did reset back to normal with their fix, but both Santa and Camo Peter are still locked up. Not to mention since Peter has been unavailable for the main quest line, i haven’t been able to move past the second district. They announced some kind of giving tree but i’m guessing it requires a later district because i can’t even start it. Yet more i’ll be missing out on it seems.
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Also, i haven’t gotten the 15 Clams they said everyone effected would get. Not that 15 clams will make much of a difference.
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They finally released my locked characters, and my building just disappeared again, only this time it locked up in the Misfit toy lot. What a buggy event….
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How do you force close?
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Depends on your device. You are essentially going to your “tabs” screen on your device and closing the app page out. It could be as simple as tapping twice on your home page, seeing all the open apps, and selecting “close all” or swiping the one you want closed off the screen.
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At first it was simply that Snake and Stevie joined Kevin on a raid and would not let me finish. Once that fix was pushed I had a single login, but has crashed at load in screen ever since on my S6 Edge. Ticket has been opened.
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Playing postal the fixes. Got my hovercraft back and did the hard reset to get the lvls back. It took me from lvl 1 to lvl 5 so I know that the force close worked. Problem is that apparently I had previously gone beyond lvl 5 because I cannot do any damage to the toy camp even using two characters. Completely stuck as I can’t get any materials to upgrade the hovercraft further or to get more it’s to advance. Anyone having similar issues or have a fix for this? Thx in advance.
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They told me to force quit the game after “buying” back the Hovercraft so it would go back to the higher level. It seemed to work (however, I still can’t use it because using two characters does zero damage.)
I haven’t been able to “buy” back the Nutcracker truck yet.
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Bunny, I only suggest this because you have a direct line to TinyCo that none of us have:
While they are working tirelessly to fix the issues, is there any way they can adjust the Week Three quest line to eliminate the leveling up of the attack vehicles? I am stuck on Part 6 (humma level to 9) and clearly have leveled up far enough for that to be an automatic check or I wouldn’t be this far in the event. We all know what today is and what tomorrow is and then there is the weekend, so if they can’t fix it today there is a chance we will all have to wait until Monday and beyond for the fix. At least if they eliminate the leveling of attack vehicles from the quest lines there is a chance for players to continue to advance through the event.
I know they are working on it and we all need to be patient, but this would seem to allow players to continue playing rather than be completely stymied and not be able to advance to the newest content. I know in past events they have done something similar when glitches have impeded players’ progress through quest lines.
Thanks in advance for at least approaching the topic with them.
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Sending all feedback like this to them.
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Thank you Bunny. I am sure someone else has thought of it but I hadn’t seen it so I wanted it “on the record” so to speak. The week four content looks fun and with Jesus potentially in use for week five there could be even more fun. I don’t want to miss out on it if I don’t have to do so. I do hope before the day closes they can let us know specifically about the humma since that appears to be the one vehicle we can get back into our games. If it is never coming back at the level we had it, then I want to get started on attempting to level up a new one. I have resisted buying one because I didn’t want to lose my progress, but I can see how much it is impeding my ability to collect for presents since I have two battle vehicles inoperable (lost the nutcracker one during the exact same trip in the game). Thanks for the vine Bunny!
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🙂
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Billy, just a heads up. I did get a new humma hangar and started back at level 1. But sending all possible characters results in no rewards. It says that it won’t destroy any buildings and is blank under “rewards” . I sent them once anyway just to see, but nothing. Just thought I’d let you know since you were thinking about starting over again. In my game, I cant even start over. Yours could be different though. Just my experience.
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Bunny,
Galaxy S5, received an update but I am still unable to load game, forced closed, restarted, also deleted and reinstalled. Still same issue. Same on my iPad, took same measures. Once I got the issue of loading points to character, but only once. Also my hummable won’t advance , as of this morning, it showed I needed to defeat it a second time again. I reports via the link it brought me to online. I also sent email. Been sending email last 2 weeks for crashing issue during the game.
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Not 4 me! Santa and peter still locked,can’t attack camp 72 hours now. Emailed & told they are ” working on it” zte whirl 2 I play on& level 41 if that matters also,spend plenty of $ wonder if I should just stop the quests
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Force close app and restart device?
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Sorry I’m new & tried to reply anyway,I’ve restarted..foreclosed & downloaded all over my game is still showing Peter& Santa with a red thing next to them locked. Really hope it’s fixed sometime soon
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Has anyone gone to the drastic step of nuking their village to see if the missing items will show up in the inventory?
If so, does nuking the christmas town affect Quahog as well?
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Nuking Christmas town doesn’t nuke Quahog, but it didn’t fix the missing vehicle either.
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After reading your post I tried nuking the North Pole. My Quahog was fine and in the North Pole I was able to get back the Bed and Breakfast but I am still missing one of my CCC buildings.
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I’m not getting any payouts from battles for both the humma and hovercrafts. Nutcrackers working after it came back from the adding points glitch last night. For the humma I’m on level 9, 12/17 strength. I sent Lyle and Santa twice and nothing. For the hovercraft I’m at level 6, 7/9 strength. Sent only Sarah and nothing.
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Thanks. Passing it all along.
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Now my nutcracker district stopped paying. It was working as early as this morning when I first posted here but I just finished another battle and nothing. So all three are officially kaput on my game. I’m using an ipad air 2 and I updated to 1.15.5 this morning. Maybe that’s what did it?
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P.S. As always thanks for all of your help. I did message them twice in game but haven’t heard back.
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I sent Kevin and Stewie back into battle in the Fake Tree Field and I discovered if I tap the checkmarks as they appear rather than waiting until the timer runs out and getting the red x, I’m getting payouts.
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Keep in mind that if you’ve leveled up the district enough by defeating it (beating all buildings in one attack) then it takes more drivers at a time to get the same payout, at least until you level the vehicle up some more. I’m at level 11 on the Humma, and before the last time I defeated Santa’s Village completely, using all three drivers would take down all three buildings. I did so (needed for a Medal quest) and now I need all three drivers just to topple one building. Only using two will topple no buildings. Pretty sure that’s the intended behavior. Should make fulfilling the next Medal quest (beating the Village twice) interesting…
As for current status, I had the “Adding points” error, but they fixed it. Have no missing or locked characters, but I can no longer get any presents, since all present trades currently require Chestnuts, and I can’t fuel the Nutcracker Truck because every Unfiltered Syrup task requires the Bed & Breakfast. Not to mention I can’t advance in the main questline because I can no longer level up said Truck. Ah, well, time to do some sidequests and keep building up my Eggnog and trying to unlock Snake.
I hope they tweak the leaderboard payout system, because anyone with a similar error is going to end up being limited to whatever Medals they can pull from the Village until a fix is out. At this point, it’s less a payout for hard work (or even spending Clams), than it is a payout for picking the right place to arbitrarily put your buildings…
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I’m not getting payouts from battles as well this has been going on for several days I sent them in game message with screen shots but I am stuck. Is there any way to fix this?
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iPhone 6, newest iOS.
I didn’t have an issue before, but now mine gets to the load screen, almost completely loads, than crashes. I can’t get into the game at all since yesterday afternoon. And I was so close to unlock the snake guy.
Never mind, it’s Christmas! (Heiligabend in Germany!) Frohe Weihnachten and thx for your work on this site!
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I have a weird thing happening in my game, or maybe not.
I’ll assign Camo Peter and Santa to attack Santa’s Village and Peter will pop out before the raid is finished.
I can assign another task for him, no problem.
Is this because the raid on one building is completed and Santa finishes the raid on the other buildings?
Venting now ~ My progress is so slow, kinda frustrating.
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No. 1.15.5 update should have stopped that issue.
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Same thing happened to me only it was just Santa. I was using Camo Peter on the misfit toy area. I’d start Santa attacking and then i could assign a quest to him if i completed any other Christmas quest. “One was the attack Santa’s Village questline so the moment i attacked he popped right out.” Was quite useful actually, was able to complete his quest line faster.
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Update: Tired as I am, I’ve isolated some things but still haven’t found the culprit. However, the accounts are not locked, possibly corrupted, but not locked, as the login is actually occurring and the game is saving properly despite not fully allowing gameplay. Will continue to provide updates as I wade through the tangle of code and data streams.
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Thank you, Bunny, for the updates and working with TinyCo to get the issues communicated!
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Device samsung s4 mini and Samsung galaxy tab it started after the last update it crashes by loading screen
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My device is LG G2 Android and I’m still crashing at the loading screen with the update. Game was still fine last night, didn’t notice anything that disappeared. I’ve force closed + restarted the game and even restarted my phone. Still crashing. Reported it via the popup.
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I feel bad for the poor tinyco employee(s) that has to work on Christmas to fix this…
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I don’t. They’re the ones that screwed it up.
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I finally threw caution to the winds and clicked on the glitchy truck with the X that was still spitting electricity by the garage (the tree in the district was still sawed in half). It didn’t crash this time and both Stewie and Kevin popped out, and the tree in the district was whole again with an ! above it. I did store some stuff but am not convinced that had anything to do with it – I think they managed to patch the problem, but we had to be brave enough to click. Shortly before, Snake had suddenly reappeared also (I hadn’t stored anything at that point).
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Still can’t log in 😦 This is the glitch that stole Christmas. Trifect – Started with no payout on battle, went on to disappearing buildings, and graduated to account lockout. 3 different Android devices and none of them allow log in. I’m actually very sad right now because I know that this won’t be fixed for me until after Christmas if it even gets fixed.
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Look. I get it. You are upset. I KNOW. But this constant venting on my helpful posts isnt going to fix that, right? Remember this is MY post on MY site with ME helping. Just like I noted above, TELL ME what is wrong so I can help. Don’t tell me all about your hatred for a company. Don’t take it out on my hard work. You are VERY familiar now with where those go. Venting, That gives me NOTHING to go off of. I can’t help you if you just want to vent. There’s nothing I can send them in that vent. “I can’t log in” doesn’t say anything to a tech or engineer I am communicating with, right? SO HELP ME HELP YOU. Keep the vents where they go… and if you want MY help… then please please please follow my post and provide me details so I can. Otherwise, no point in even commenting. Make sense? 🙂
Device
Update
Etc
I need details please. 😉
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Sad posts aren’t vents, check my WTD for the real vent and my backup plan. I don’t hate TinyCo, although i have a strong dislike for paying for products that don’t function. Unless you’re knowledgeable in Android coding, not sure you could do much better than I already have as far as sending large batches of data out to TinyCo. Sure, as an ambassador, they tend to listen to you before most; however, my tests thus far in the SDK virtual machines have revealed that this seems to be an issue with their coding having hosed the accounts themselves. Still attempting to recreated the error but it appears that it doesn’t matter which device configuration was used. In short: Android update 1.15.5 locked out accounts for several users and short of manually unlocking each one, not sure a batch patch will do the trick. Not exactly sure what specific line of code triggered it. Testing that now. So please do excuse me while I get back to work on this. Thanks.
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I wasn’t just referring to this comment. My reply still stands. I was asking for specific details to forward on to them for those crashing. It does not matter now as others did provide them in their comments and I got what I needed now that they asked for.
That was my point. I get the sadness. I get the frustration. I just ask that on a post where I am seeking very specific information, it’s more helpful to get that info. It helps you as a player. I’m not asking for coding lines… those go with the reports you sent in. I was seeking models, brands… info only asked in the post. Anything outside that doesn’t help.
That’s all I’m saying. 🙂
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Soo my glitch happened I think when my holiday humma was level 7. The humma disappeared as did Santa who was on a mission at the time. I just bought a new holiday humma station, Which was probably a mistake. When I got on today I had Santa back but when I send anyone on any missions they do no damage to the buildings!! I can send both and still no damage done and no rewards…
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Mine is exactly the same as this and I was on level 7 too. Has yours been fixed as I am still receiving no rewards and so can’t complete sanatas little helpers part 2 where you have to destroy Santa’s village twice. Not sure how to fix it?
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Does anyone have challenge 2 not checked off even though you already completed the challenge and put Curtis out to roam?
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Everyone.
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Crashes on load, on 4 different devices (Android 4.2.2, Android 5.0, FireOS 5.1.1, Facebook app) – can’t access the game at all. Reported it via the web page it launched on crash, but no response. Have rebooted, reloaded, etc. Feel like it can’t be my device if even the fb app crashes. 😦 Sad, I was trying to keep my place on the leaderboard but I’m sure that will be impossible to catch up from now.
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Locked Snake is back by his bunker! The glitchy truck with the X is still looking unsafe and the nutcracker district is still off (one cut down tree), so I still don’t have Kevin. Judging from the GO button in the main quest, he’s still trapped in the truck.
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Thing have now returned almost back to normal except the humma hanger never came back do I just need to buy again?
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You can if you want for now. Still waiting word on what they will do for those that lost the levels.
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Thanks
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I couldn’t find the comment that I left regarding levels on here. I had asked if there was any word on that cuz I found the hangar in the inventory and put it back but I’m back to level 2.
FYI-I also tried pulling Peter into a task with Jerome as a workaround but it didn’t work for me. It said they were busy and basically I had to wait for them to finish. I have a screenshot if needed.
Thanks for the thread! When it happened I was worried I was the only one!
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I commented last night after emailing tiny co they replied saying its a known issue be patient which I am fine with. The problem I have is in my game Peter disappeared with Lyle and Santa. If I need to tap Peter to start the next mission then I am literally stuck. I need Peter for every mission right now. I know you can’t help me bunny but if you could please ask tiny co to extend this event for a week or so.
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Trust me… I am already in discussions with them on this glitch. 😉
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Bunny, game started crashing I’m assuming as soon as Week 4 went live, since I was good this afternoon. Can’t get past load screen so I can’t message TinyCo in game. Verizon Galaxy S6 edge running 5.1.1, tried force stop and reboot. I’ll try to report it to TinyCo if it lets me.
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I am having the same exact issue. as Thomas.
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I already messaged tinyco in game, but i also got the”attempting to add points to locked character”. I had only sent Kevin to battle but when i returned it added snake and stewie too. I collected and sent all other characters on tasks then force closed the game several times before it finally let me collect. It gave me the payout as if i had used all 3 but it also leveled up all my buildings to the point that Kevin cannot even destroy one building so his rewards are zero. Now i can’t attack that area until i unlock snake and hopefully start earning from battles again by sending the 2 of them.
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I had the same thing happen and don’t have enough to level up the truck (one short). I am going to message them.
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Got email from TinyCo. Pushed thru a fix. Force close and restart. It worked for me. Hope this helps everyone.
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Yep, got the same message form them. Seems to be working as expected again.
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Same here
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My Issue is a bit different than most. My vehicle disappeared at level 12 while attempting Santa’s little helper part 2. I was never credited with destroying the village, even though the village upgraded. I had repurchased the vehicle for 1000 and upgraded it to level 4 in attempt to unlock it prior to reading this. Peter and santa were locked out, and even trying to pull them using other characters did not work. I received the message to force close app, but it changed nothing. Suddenly on the 26th my characters were available and my vehicle was level 7.
My issue now is that the vehicle is too low to acquire rewards for attacking the village. I am unable to progress because I cannot acquire hats or light from the village even using two drivers. Tiny co seems unwilling to answer me. Is there anything that can be done?
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Hi,
GAme started crashing on load yesterday morning. Samsung TabS, data card, game on card.
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doesn’t work for me.
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