Got a game specific question about The Family Guy Game? Post your question below and we’ll do our best to answer it as soon as possible. Don’t want to wait? We’ve aimed to answer many of the most common questions already, so check out the search box or start browsing the site to see if your question has already been answered.
Please Note: This is not a TinyCo run website, so while we will do our best to answer any questions you may have we may not always to able to “solve the problem”. If you’re having a major problem with your game your best bet is to always reach out to TinyCo Customer Support. You can find their contact information, here.
Family Guy Addicts 
How do you destroy gold trucks ?
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You need to Hire 6 Wiseguy Goons. Then tap on the Gold Truck and send the 6 Wiseguys to take it out.
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So I Spent clams to buy a few luchador masks. Then I hired them, got up and sent them on casino. The game then crashed and they disappeared. Now I have to spend all my clams.
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😦
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I am trying to earn Tubas and they do not seem to be dropping. I thought I saw a post from you someplace Elsa, but can not find it again. Are these suppose to drop fairly easily or are they really rare? Just trying to find out because at this rate. (4 so far) I will never advance into week 3.
I think it was a sad mistake to make him part of the required quest line then have such a poor drop rate.
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I have sent them reports from Players about the drops. Nothing back more than “looking into it” so far.
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Thanks for the link. I have sent in my concerns for the tubas also. It is crazy that something required to advance into next week is so messed up. So far today one tuba for a grand total of 5. At this rate I will advance into week 3 about the day the events ends. 😓
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See the update on that post now.
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Thanks for the update. When I voiced my concern to TC I got it is tubas are WAI. Hope with your inside channels you can find out what they are going to change. Today since 3a I have been doing nothing but clearing gurls. (Still on China time) So far 3 drops is all.
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Ladies,
Do you have any info on how to reduce the apps file size. It’s at 1.78gb and I may need to uninstall because I can’t continue to delete items from my phone.
Any insights works be appreciated.
Also, thanks for all you do!
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I do not. I try to do a complete wipe and reinstall now and then along with clearing all cache and cookies… but this game as well as the other we write on I always seem to need 2-4GB of space for.
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same here… hopefully that they can find a way how to compressed the file to make it less
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I have a Nokia 735, while my mate has a Samsung galaxy s6. He has loads of options on his game compared to mine. He has mafia missions and other quests where as mine is just building places. I have had my game a lot longer than he has too, I have no option to connect with facebook either, is there a glitch with my game or is it just a different version for each phone
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Never mind, tinyco have informed me windows version is a stand alone game with no account or linked to there servers. So I don’t get the special quests
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Could be the version you’re on (app wise) or it could be how far into the game you’ve played. The further you get in this event more unlocks for you.
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Hi, is there anyway knowing if they got your email or not, I was able to via the game, seems it won’t go thru via their support website. No matter what I do I keep getting the error “no index for currency type D1SocialTutorial”. Haven’t been able to play since Friday morning. Wouldn’t care so much if I hadn’t spent real money to but clams.
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No. Sorry. Best I can offer is if no response in 5 business days… send another one.
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Ok thanks for replying .
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I have same problem since Friday morning. The help from Tiny doesn’t work. I tried everything. Unistalled reinstall etc. As soon as I load my progress thru facebook then it won’t load same error message as yours
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same here
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I got a reply from them and they working on it. It’s been almost a week now and kind of wished I never bought clams. Well I guess live and learn.
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Trying to get the 3 stars and beat consuelas safe house but a get this error every time and the game resets…and ideas ??
Error: Child name rewardArea1 not found
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Hmmmmm Child name usually is cleared by an Uninstall… but just make sure your game is saved before doing so. Beyond that, TinyCo would have to look into it.
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So pretty much since the end of the Star Trek event I’ve had some pretty nasty crash problems. It usually takes me 2-3 attempts just to click on business’ and finish character tasks. This has been a constant issue!! So is there anything I can do to fix this problem. I currently have a fairly large town and have always tried to keep it pretty full. I also have every character in my possession working and doing tasks. Should I maybe not do that? Should I put some things away in storage? Is having animated objects and buildings affecting my game play? Any tips to Fox this problem would be AMAZING…
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You kinda answered your own questions. Lol. These are steps I use to help with Crashing & Lagging in my games.
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He’s 9 he doesn’t get money
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How can I get my clams back, my brother spent 500 clams on the dear Brian mystery box and I really want the clams back. Is it possible for tiny go to give back the clams?
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When I try to visit neighbours I get Consuela telling me I need to upgrade my game…I go to the App Store but no updates are available…anyone know what’s going on?
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How can I get clams back? My brother decided to open 500 clams worth of mystery boxes :(. I trusted him to play apps and he does this!
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Ask your brother for them? Sorry. I don’t think TinyCo can help. It doesn’t hurt to ask, but I just want to be honest as it wasn’t their fault. Just maybe ask kindly of they can return them and take back what was won?
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Is the mystery box worth it? I bought 600 clams . What is chance it’ll drop cookie farmer first time? Is it really worth it?
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That is hard to say as the results always vary by Player. I got pretty good payout from it, but is was costly as each is 100 Clams.
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I just accidentally bought the Gentlemens Club with clams and didn’t mean to. Is there anyway to return it or am I stuck with it?
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Ask them. Message them from your game.
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Hello. I’ve recently switched from a Samsung to an iPhone. When I tried downloading this game on my new iPhone, it said I needed to upgrade the game, but when it takes me to the app store, there aren’t any upgrades available. Now I can’t play the game. Help!
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You’ll have to wait til iOS is on the same upgrade as android was. Sorry
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I have the same problem on my I-Pad. I can still play on my galaxy S6 but I would like to play on the tablet too.
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Ah right ok
yeah i like it to.
even found is being used in the new Microsoft Outlook app. Very handy to help quickly get responses.
Wanna have a chat to them to see if they can get the help convos syncing across multiple devices as I don’t carry my phone and tablet around with me at the same time.
Thanks for the info
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Anyone getting a placeables out of range error? I messaged Tinyco but have not heard back and am unable to open it at all. 😕
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Android, iOS, or Amazon? What troubleshooting have you tried?
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Iam iOS, I have rebooted several times as well as uninstalled,no luck. I am sure it is something Tinyco will have to fix but I thought I would see if you had any tips. You ladies are amazingly helpful!
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If iOS patch doesn’t work to help… Contact them.
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hey bunny this is off the topic but do you know how I can up date my credit card information?
Thanks
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For what? That’s a bit vague. Lol
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Hi guys
This question might require an extra boost in the grey matter after everything we’ve gone through since before Christmas.
Probably about 6 months ago, you asked for feedback on the help & support system that’s built into the game.
I was just wondering if they provided any feedback add to any suggestions they are planning to implement?
Thanks
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Helpshift? That is an outside company that created the Program used for the Help System. But TinyCo completely manages it through the game. It was more just us curious what people thought about it. I like it and hope other games implement it. Direct line to their support from the game. FAQ. Etc
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How do I find out my user name on quest for stuff? It says there is already one registered under my email, but I don’t remember creating one?
Thanks
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This post should help
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hi, I completed the 3star raid from the mob event, but i didn’t get the bad roaches. any idea how come? in the quest mob mentality pt. 8 , it says that i have completed all the star levels and that i only have to place the roaches, to move on to pt. 9, but i dont have them. i also nuked my town and checked my stuffbox with buildings and stuff that i don’t have placed in my town, and also there they aren’t arround.
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I reported players stating this, please report it too from your game so they can see the Players games that are having the issue and find out why.
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Hi there, don’t know if there is something wrong here, I have just bought the second “shady rv” for 1000 cookies, then go to the mansion to hire more goons, the capacity says 6/9… I hit the hire button on the goon then it comes to the screen saying I’ve reached capacity and buy shady rv
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You can only create 6 at a time, but you can have 9 in your town at one time. So once one is done clear it and start another.
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im trying to play family guy quest for stuff on Facebook! When i click the game it starts to load then tells me i need to upgrade. I click upgrade and it stays on the opening page
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It is not LIVE for players. So it will not function right now. It is still being tested.
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I am having the problem with my iPad every time I load game it says upgrade and I tap it and it takes me to App Store with no upgrade there, it will not let me upload the game at all
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See info on the patch here…
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I’m having the same problem! It’s so frustrating. I’m accessing it in app form on my iPhone and tablet. Neither are working. I’m disappointed about losing progress on the leaderboard.
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I have only seen the golden truck once for about 2 seconds one time
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Ive seen one gold truck and used 6 goons to take it down but only got gurl scout cookies and rep for it 😦
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I don’t see any purple cookie trucks today, (no gold either) I’m wonderimg if anyone else is having the same thing?
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Hiya, my daughter set up my iPad originally and I only just found out that I acquired fgqfs under her iTunes name as I went to treat myself to some clams to buy Cleveland… I changed the Apple ID and it says I can’t buy clams as I need to acquire the game under the new id… My Xp is at max so don’t want to have to start over, I messaged tiny co but have had no response… Any ideas? And I am playing in England and have not yet spotted any gold cookie trucks, it says they only appear for 4 hours every 24 do you know if this is random hours or would I have to stay up all night? Thanks! Jo x
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That is something I would suggest actually contacting your App Market on as it is through them the purchase is being made and the ID is established.
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Anybody else that cant mob the goldentruck without the game crashing and losing the mobsters and the rewards for that same goldentruck? Trying to send a note to tinyco but my message is always processing and not sending.
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Do you find it in REALLY bad taste that TinyCo released a Mike Tyson character knowing his background of beating women and being a total arsehole? Wouldn’t Rocky Balboa been just as relevant for the boxing theme without all the negative press that Iron Mike comes with?
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I would suggest any comments or concerns you have on him being in the game, you contact TinyCo from your in game messaging and let them know.
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hola voy a cambiar de telefono y no quiero perder mi progreso hay alguna manera de guardar el juego?
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I’m stuck on quagmire, i picked up the Vaseline and finished all his things to help Peter finish the quiet but it says it’s not finished…
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Take a look here and compare it to what is in your game. See if something is still pending…
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My game will not load…is there a glitch going on? I know the next update was coming up soon but wasn’t sure if anyone else was having this issue
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Thank you…just glad it isn’t just me lol
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Hey anyone having this issue ? every time I try to put Peter on” sample cookies ” it kicks me off game (happened to me yesterday too).
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Yes. Don’t use that task. It isn’t supposed to be in game yet. The others left… but it is being stubborn and won’t go.
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do you know if it’s possible to get more than one clam per day from visiting my friends?
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I’ve only ever got one a day at most.
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I want to know how to completely start over my game. I have an error that say material not found. It’s early on in the game so I would like to just start over. Please help
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That all depends on your device. If you want to start from square one, unlink your account to anything you saved it to and completely wipe the game from your device and any backups… like the cloud. Then reinstall a new version and start over.
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I have asked you many times to remove me from your email list…! I have stopped playing the game and do not want anymore updates or notices of any kind from you! Please stop sending me emails!!
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That is not something we control or have access to as it was initiated via you through WordPress. Sorry. If you wish to be removed, there should be a link on the lower portion of the emails you receive to “opt out” or “cancel subscription”. If not, you may need to contact WordPress for help.
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Ok guys, I got two questions.
The first one is how much does the land cost? I’m not talking about districts, I’m talking about the land the costs 70,000 coins, or 80,000 coins. How much is it after that land is purchased? Just trying to figure out if I can go ahead and purchase them or if I need to save up.
The second question is how to get rid of characters dropping items for Pawtucket brewey? I’ve unlocked everything in Pawtucket distract and do not have any more quests for that distract but for some reasons my characters can still drop items to unlock stuff for that distract. For example, Mort can still drop those Pawtucket tickets, and Stewie can still drop the doll. I asked TinyCo this question and they said I have to get two of everything. Is that true? If so, that’s really stupid.
Anyway thanks for help.
Fyi this is a great website for us addicts.
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Gotta be a bit more specific than that on land. You are being pretty vague. WHERE in the Districts are you and WHAT plot of lands are you referring to? (Like top, bottom… right, left)
As to Brewery items, you have to make items to their limits… all their limits.
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Help! Been trying for over 2 days now and mort won’t give Dog Food for the tasks. It say’s “multiple” but he never gives anything but Pawtucket tickets!
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Heya!
Quick question, what happens if I earn a skin for a character I don’t own … like Kingpin Consuela, I don’t own Consuela, I might earn the skin … does it unlock the character? does it store the skin in my inventory until I purchase her?
Thanks in advance!
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What happens if I earn a skin for a character I don’t own? like Kingpin Consuela? does it unlock the character? does the skin stay stored till I buy Consuela?
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Thanks!! Here’s hoping x
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Hey guys, firstly I want to thank you guys for all the stuff you do on here. I was basically just playing as a freenium player so I never unlocked Cleveland Brown in the beginning. I don’t see the option to buy him anymore for a certain amount of clams. Did I miss my chance or is it a glitch on my game?
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I’m so sorry, I found the answer to my question. Will he be brought back for this mob event? I noticed he will have a new skin to unlock.
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We do not know. Waiting to see what happens when his Costume is released into the game.
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Okay, thank you so much!
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When will Cleveland brown be available? I have saved 331 clams so far, but am deciding whether to buy consuella or wait for the nasty man to be available to buy again?
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Waiting to see if he returns when the Costume hits. For now, that’s not live in the Event yet. 😉
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That’s my dilemma exactly! I actually have the 400 clams to get him if he comes up … but I was just thinking of maybe picking up Consuela instead for the event … I’m glad you brought this up, I think I’ll just sit tight and wait as well 🙂
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How do i get dog food for the chihuahas?
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Mort. If you tap on the information “i” on the pop up, it tells you. 🙂
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I’m playing on a computer windows 8 and the game won’t open district 9. Will it ever open or is this it for PC playing?
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No.
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Hi I’m due a phone upgrade in a few weeks and wondering if il lose my game data? As I tried to link it to my iPad also and it makes me restart from the beginning
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The game is linked via the account screen. You have to link it to an email, Gmail, or Facebook (only way to connect to friends). Once linked, you can log into any device from the same method and LOAD your saved game file.
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Every time I try to go to my game it says “Data Error…There was a problem loading the game. Please try again. (2):LocalDataMobsters-cae7fd80625f3f2c28c03c364f67bbd9.” Please help!
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Message them please if the basics don’t help it go away.
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I can’t find a buf report area o this page. So here is my bug: I just earned 2 cigar boxes (you can imagine how happy I was) and none of them seem to have counted. Before I harvested I had 2 and now I still got 2.
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Report it from your game to them please.
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Hey, I’m gonna spend £80 on clams. Is it worth it? would you recommend? The money is just..there. Have you bought clams and how many, I’m sure you have.
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I buy discounted gift cards then get the 3500 Clams pack. More clams per $$$ spent. Dunno if they’ll have any clams specials this event.
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What happens if I click the yellow and red radioactive symbol? Will it put all of my stuff in storage so I can lay out my city differently? Or does something more insidious happen?
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Nukes it.
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I can’t get my memory back from quest for stuff
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?
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I am trying to get into the school district. It said clear land. Were they referrring to the land to the right of harringtons. that is the only one close to it.
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The area surrounding the school. Basically the patches of land you see by it. Clear those.
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