We are aware of another issue that has popped up in our games. It seems many players are having a sneaky lil character harassing them in their game and JUST WON’T GO AWAY!! Lol. (I thought that was MY job.)
UPDATE: 4-19: As Alissa already pointed out in this post HERE, our great friend at TinyCo has informed us that this glitch is fixed as well as a few others. They are FAST over there. So get back in and back to playing your game. WOOHOO!!!
UPDATE 4-13 330pm EST from Bunny
TinyCo has now stated that all players should attempt the force close on their games to get rid of Bruce. The issue has been isolated and a link to it found. Now for the fun part…the issue is the Facebook social interaction. As a result, for at LEAST 1 to 2 Weeks, you will NOT be able to use the social aspects of the game. This is going to be disabled to protect all games from the Bruce issue until an Update Patch is completed and everyone can download it into their games from the iOS/Google Play Market.
Facebook login will still work, but no adding friends, and no visiting neighbors.People’s existing friends lists will be preserved. We’re just turning off the visiting/invite features temporarily.
So to recap, if you STILL have Bruce…force close your app and when the device restarts, you should have your access to your game back.
NO social aspect access to the game for 1 to 2 weeks.
I will still be keeping in touch and update you on when the patch becomes available for download. So for now, no friend access or play. But at least Bruce will be gone! OH NOOOOOOOOOOO!
UPDATE 4-13 6:45om EST:
TinyCo has found the source of the timing issue with the characters (they start a task and after being left for hours, still have same time remaining as when you left the game.) Update to resolve the issue is in the process along with Bruce Glitch.
Here are a few suggestions from TinyCo to resolve issue in the meantime.
In some cases, if you log off before a character begins an action, the game will not start the action. You will know an action has started when you see the countdown timer appear.When you assign actions, wait until the action countdown timer begins. Once the action is going, it is safe to log off.To be extra sure, we recommend leaving the game running for a minute or two before exiting.
UPDATE 4-13 11AM EST from Bunny
As TinyCo continues to find a permanent fix for this issue, some readers are having success with hard closing or forcing the app to close when Bruce pops up and able to get back into play the game.(Some tap on his FaceSpace prior to doing this.) I advise, this may not work for everyone. It is up to you if you would like to give this a try. Also, be cautious if you did NOT sync your game to an email or an account. Some devices (depending on how you close them out) may reset completely and lose any progress in the game you have made. Good luck and I will keep updating as we get through this new game hiccup. 🙂
UPDATE 4-12 11PM EST from Bunny
Just got word from TinyCo …they are still hard at work on this issue and hope to isolate it soon. They hope to have “all of Bruce cleared away soon.” So hang in there. They will find a solution and get us all back to our fun lil games.
So once again, I forwarded the information of the issue to my contacts at TinyCo and they are asking for YOUR help in narrowing down the cause of the issue.
If you have the “Bruce Screen” constantly popping up and/or just can’t get him to go away, send in your information to TinyCo right away.
Main Menu (lil blue cracker looking icon), Help & Support, lil Chat Icon in top right corner…
- If they were able to sign up for an account, please include either the email address or Facebook/Google+ link
- If they’re on Android, please include an IMEI number (instructions for finding an IMEI can be read here: http://www.technipages.com/android-find-imei-number.html)
- If neither of the above are true, please download and install our game Spellstorm on iOS, and find the playerID listed as “my playerID” on the help page. Please then email that to us.
Don’t forget to tell them what device you are one and when/how it occurs.
For those of you that just can’t make the pop ups stop, please email them directly instead. They are VERY helpful and trying to get the bugs looked into as fast as I am reporting them.
UPDATE 4-12 1230AM EST:
They are still working on the issue. Was hoping to get it resolved tonight (last night) but it looks like it is more involved then first thought. Don’t worry, they will do all they can to help you get back into your games as fast as possible. I will keep updating you on the progress as I get information back.
UPDATE 4-12 200AM EST:
They are asking for more specifics on the issue. If you haven’t sent them in yet, please answer and email (or put in comments) the following questions: