UPDATE BUNNY 6PM EST: Reports of Android players coming back online too. Try to restart your device to see if it helps, if not… hang in there. Waiting for a confirmation final patches pushed for it too.
UPDATE BUNNY 545PM EST: iOS issue found and patch just went live. Let us know if it helps. Android on its way next. Hang in there. They won’t stop til its up and running. 😉
Hello There Clammers!
As I’m moderating the comments from earlier today (sorry we’re a little late on them today, hectic day) I’m seeing a bunch of you report crashing issues in your game since yesterday’s update.
First, know that you are not alone. There are lots of reports of this happening. Second, I know many of you can’t report this to TinyCo because your game keeps crashing. So…we’ve contacted them and they’re working on trying to determine what’s causing it. However, they need your help.
IF you’re experiencing crashing issues in your game please answer the following in the comments below:
1. What OS are you using? (Apple, Android, Amazon)
2. What device are you currently on? (iPhone, Galaxy S5, Kindle etc)
3. When did the crashing start? (for example after updating to 1.7.5)
If you could please provide that information ASAP so they can hopefully work out a solution before the update is supposed to hit later today, that would be great.
Thanks guys! We know it stinks and hopefully everyone will get back up soon.
Family Guy Addicts 
PSA: Update has hit! Phasers are on!
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Oh so they decided to go ahead with that before finishing the Android patch then? I wish I could play it.
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I have no crash issues
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Ever since I had Android lollipop pushed to my phone, i had issues with FG. I had to put all decorations away and about half my building to be able to play for more than 10 minutes without leaving and coming back in. From the best I could tell, FG was suffering from a memory leak issue that eventually killed the game. Today I got an update to Android lollipop from Verizon and I have not had a single issue. Including since this post started. I am not certain if the same situation occurs with Apple, but on my Samsung Galaxy S5, I had the most issues when I had less than 700 MB free space on my phone storage. I got that after the update and moving apps to my SD card that could move.
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So wait, there IS an update for the crash issue? Do I have to download it somewhere? My device usually updates automatically, but so far I haven’t gotten any update. I tried shutting down and restarting my device, no luck. I really hope I done have to uninstall and reinstall. That scares me.
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Most patches are pushed directly to the game. So sometimes a restart will help.
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If you’re using an Android, I don’t think most of us have a patch that works for it yet.
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am i the only one who got Riker and Geordi to do part 1 of Securing a future, sending Geordi for 12 hrs
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That is part of the questlines in Phase 2
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WOW that took it’s take to pop up !!! :p
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I finally got Stewie freed from the Griffin house! I zoomed in as close as possible and tapped the check mark and it finally worked, no freezing, no crashing.
I’m on an Android, Galaxy S4.
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WOOT WOOT!!!
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Hmm nearly 1am in the UK. Should really go to sleep… but wanna play :p
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Go rest. Then you can see what everyone else went through and base your play on it.
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Thank you for your wisdom. I imagine I’ll probably excitedly wake up in a few hours and try it again anyway 😛 These games really are addictive, huh. Hope they get stuff fixed for everyone soon! 🙂
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The kids are laughing at my frustration, my android (version 4.2.2) tab 3 lite is still not working. They think it’s the most hilarious thing of life. At least they’re enjoying this. Hehehe Thanks for all your help, ladies, I love this blog!
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My game is having crash issues! Its sooooooo annoying! I play on android, at it happens after the most recent update! Plz help!
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Please see the post above.
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I think he is saying that he is still crashing AFTER the IOS update mentioned above.
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Yah… I got that. They are on Android… and crashing… AFTER iOS patch pushed. And Android not done yet.
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Shouldn’t all Android users try restarting their devices? Maybe I’ll go and do the massive Star Trek update on my Samsung GS3 just to see lol
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Yes. I posted it above. 😉
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I tried restarting 3 times and it didn’t work!
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Then wait a bit longer. Give it time. They are still working on it. (Like posted up top) 😉
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Really hoping that with this weeks bug and last weeks issue that they will extend the event by a day to make up for this.
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Bunnyyyy should I put my staff to work or keep them free? I need more chocolate for Troi, but I don’t want to send my men out if we’re getting an upgrade tonight.. Aaahhhh!!
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It will still come tonight… just don’t know how soon. I would suggest short 1hr tasks for now just in case.
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Ahh no chocolate for Troi.. Haha.
That’s mean I know. (As I’m eating dark chocolate dove Easter eggs)
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I LOVE me some dark chocolate
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Dark chocolate is the BEST kind 😁
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Happy Easter weekend! Thanks for all this effort you go through. Your work is very appreciated. (From one bunny to another.)
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Here comes Peter Cottontail… Hopping down the bunny hill… 😛 🙂
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Trail
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Nope… its a Bunny HILL in the game. Pssssh. Follow along sghetti man. 😉
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i dont know what to do. i want to collect more diluthium, but i dont want to send ppl on tasks if they are about to release the next phase. AGH!
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you need to be on star fleet lvl 4 to be able to open the next update
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Bunny, Alissa just to tell fir the transporter energy, i’ve went from 5 to 8 matters of hours with Peter, REC room and Mort !!! WOW so WOW
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You’re lucky!
With 2 recrooms going and both tasks every 6 hours I got 2 in a 24 hour period
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the RED room was my second room so might be lucky and tonight will be my 1st try to this planet to get chocolat for Troi
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My game always crashed but I always had everything from past events til now out n at that I have all the land unlocked same with characters i am a premium player the way I play my game is by goin from one place to another clicking everything on screen then moving slowly to the next area but with everything zoomed out so I can click more every time I get on it starts at the griffin house so I go from there to the left corner then I exit my game then give it a few seconds then get back on before the game completely closes ( it has been said by the tiny co before this would save your game when everyone was losing out back then on items needed to unlock characters) ok now after that just keep repeating til u go thru the whole town there will b times where it will close on its on but just get back on n repeat you shouldn’t lose your last spot you was out I have my town completely full with no roads besides in front of the griffin house so hopefully this helps I don’t know exactly what everyone is experiencing but I’m actually able to still play my game this way without it crashing very often when u exit the game n go back in it should refresh the game every time as well as save it hopefully this helps everyone!
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?
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Well, I was scrolling down on Deana’s quests and I grabbed the 8 hour one and put it right in that cloud… She better not be needed right away!
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Been crasing since about 2pm british time. My device is samsung galaxy s5, if anyone wants to know
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For those simply saying ‘Android’, be more specific…go to your settings…about phone…what version of Android are you currently running?
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I’m thinking I’d like a small delay. Maybe into tomorrow. Give time for everyone to get back up and running, I won’t want to stay up all night, and there’s that whole Easter Bunny thing that should soooo happen 😁!
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PSsssh. Easter Bunny. I am a YEAR ROUND BUNNY! 😛
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Best Bunny Ever! 🐰
Sorry, couldn’t help myself.
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Awwww tanx 😉
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So im guessing theres no update…again. i dont know what is the point of a timer if it doesnt come out on time. Hate having to constantly checking it.
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Ummmm… look up. You DO see the issue players are having, right? I think they want to make sure people can actually play the new content before releasing it. Don’t yah think. 😉
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for me it’s telling that warp core is ready, so when i’ll it start fleet level 4 i’ll be ready, but Bunny how long will it take do you think when i have left like 1 bar on the status window in the play field?
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Dunno.
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I love everything about this blog, coming here and reading the comments makes me laugh so much. Sometimes it is more fun than actually playing the game. I love you girls and everything you do.☺
Also, I didn’t know that there was another fgqfs blog until yesterday and I will just say that it has nothing on this one. One of the mods up and quit because of negative users and people blaming him for in game issues.
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It can get quite harsh behind the scenes. Just imagine what DOESN’T make it past the moderation. It can get to you. I feel for Rypod having to go through that. We all have and all do, sometimes on a daily basis. It is kinda sad the things people will say to another when hidden behind a computer screen.
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I completely get what you are saying. I am more of a duck than a bunny, I can usually just let what people say or do just roll off. But people can just be crazy when they are sitting behind their monitor. There have been a couple times I’ve seen a comment and wondered why you let it through. If I was a mod I would probably want to murder someone.
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We try to NOT trash it all. Let people still have a voice and an opinion. That way people can see all angles of things going on… but we do so cautiously. If they keep it up and don’t back down… further comments find their way to the trash bins. 😉
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It is such a shame that people take their frustrations out in such a way. All you have to remember is how well appreciated you really are and let the other pass you by. I don’t comment much but think it’s worth reminding you how great a service you provide.
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Awwww well thank you. Tis true… a thankless job at times, but I know we have some really awesome people lurking round. We will continue to keep doing this as long as we can. 😉
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Very glad you have such a good outlook on matters. I know it can be very easy to get bogged down in bad comments but I should hope you have more nice things said. For everyone who doesn’t say much, thank you for all you do.
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We have our good days and bad. When it gets too much we step away and let the other take over. Support each other through those rougher days. But at the same time I try to offer the readers the same. The negativity can pull us all down, so I try to shine a light back into it and drown out the negative whenever I can. 😉
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Bunny, i am sorry for the way people act to you ladies for what? For you using your own time and money, to write about, and help the players of this game we all love. Seems like people have forgot that this is not a forced thing. playing fgqfs is not a life or death must. Although i some times feel it is. Lol. I love it. If they dislike it so much,Dont Play The Game. and Dont abuse you ladies!
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Thank you. 😉
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Yeah i agree but y are so many players having so many problems so many times? I have new devices and phones and yet i have so many freaking problems with this games. other games seem fine. I pay to play this game so im sure i have every right to complain when i get kicking out of it And keep constantly having the same problem with updates coming out on time after u put up a specific time. I was ok with it for a while but come on…u been making this game for how long now and u still cant get it right? Same problems over and over and to think u learn from mistakes. I dont know much about what it takes to make and run a game but if other games but they seem like they know what they r doing. And dont tell me u know other games have problems too cuz i play a lot of games and most are popular ones and fg is pretty big and popular but i got no problems with them, only fg. Im just speaking for myself here cuz im sure people have problems with other games too but the annoying part about this is the constant same problems over and over. I love the game, i just hate how they run the game (i mean keep it running).
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Lol. I see a LOT of issues in the “Other” game too. Many keep losing items, characters… on n on. Both have their share. It is just the beast of nature when trying to push so much into a mobile game.
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Woot! Success!!! I went in 3 times and no crash. Squashed that noise!!!THANKS EVERYONE!!!!
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I was going to comment on how they seem to rarely be able to get an update out according to the in game clock, which is still true, but seeing as how this issue is clearly affecting a good chunk of people it totally makes sense for them to be concentrating on this first. I honestly wish they would stop the actual timer and just indicate what day the next update will come that way they are not always “late” according to their own game.
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Unfortunately if they just put a date, it’ll be the wrong date for half the world. For example, is about to change to the 3rd in the UK and it has been the 3rd in Australia for about 12 hours(?) So you’ll still get people confused/complaining. At least this is usually only a few hours out or less 🙂
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I see your point. I forget it’s such a worldwide game sometimes. I assumed everyone knew tinyco runs on Cali time but i guess the average player might not know that.
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Yeah you see for whatever reason, I think of America like 5-6 hours behind but of course California is even more than that. So I remember it’s an American game, but still get it wrong 😛 and I imagine lots of other people forget even that 😀
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Android 4.4.2
Galaxy Tab 4
Much worse since I downloaded an update about an hour ago. Before then, it froze a couple of times a day starting a day or two ago.
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Crash, crash, crash. Still. Seems to happen every time I tap on the Griffin home.
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Android update is released
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If it is, it doesn’t work for me. My game is still crashing, even after I restarted my tablet.
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1. Android
2. Sony Z1
3. Started with yesterday’s update, was very stable before. Frequent crashes occur only in Quahog, but not on the Enterprise.
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Android 4.4.4
Acer A1-840
Since 12pm on April 1
The weird thing is that when I can get on the game, if I switch to the Enterprise, it works fine. The town is what crashes every 5 seconds.
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They just messaged me and after restarting my android device the problem is fixed for me now 🙂
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WOOT WOOT
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My game just started crashing as soon as I tried to load it, so this time I’ll answer on behalf of myself.
1. Android
2. Samsung Galaxy Tab 3
3. The crashing started this afternoon PST. It was fine with yesterday’s April Fool’s update, and fine this morning. Was there another patch added this afternoon? Really disappointing because the Star Trek update was supposed to be happening in a few minutes.
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Android 4.4.2
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Android
Samsung Galaxy Light
Several months…
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Just an FYI on this. Part of what concerned me and is being addressed in my dialogue with TinyCo is the immense game size. Ever wonder just how large it is? Here’s some specs:
Game file size on Android – 1.7GB
Game memory usage – 400MB – 1.2 GB
( Depending on how full your town is and how many animations are running)
Memory used by Android OS –
Varies based on screen size and resolution ; however for most phone/tablets manufactuered with Kitkat or Lolipop 4.4 and 5.0 respectively, it’s 1.3GB at 32bit and 1.8GB at 64 bit. Average device have 4GB of memory (not to be confused with storage), leaving 1-1.5 GB for background programs (such as bluetooth, camera, wi-fi, clock, battery meter, etc.) and any additional programs
you may have running (browser, apps, widgets, etc.)
Additional issue – Part of the large amount of space deals with how many friends you have on on social media. The game stores thumbnail pics of all of your friends, not just the ones that are involved in the game. Additional storage happens in a different folder for videos they upload for advertisements in game via Carl.
All of these brew the perfect storm for crashes. So what can you do?
1) Close all unneccesary programs before launching the game. Just rebooting the device won’t help as many apps are set up to auto start upon reboot. You can stop many programs from doing this.
2) Clear your cache before launching the game. This will free up memory that has been tied up by closed apps.
3) Once in game, nuke your town and only put out what you need. This option sucks but crashes have been at a minimum since doing so. If you don’t want to do this, remove any and all animated decos/buildings as the more pixels on the screen, the more memory being sucked down.
4) If you have have an old device (more than 2 years or running Jellybean or lower Android aka 4.3 or lower) it’s time to upgrade your device. Buy a new one if you want to have fewer crashes. Ask the vendor or research how much system memory the device has. If less than 4GB you don’t want it.
Hope this helps. Hopefully discussions with TinyCo will result in trimming down the excess fat that the game has. As always, good luck!
–Evil
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Thanks for the basics, but this issue was outside the normal troubleshooting and why we put this up. Forwarding players to our usual “fixes” post wouldn’t help as this was something else causing the crashing. TinyCo found the particular cause of the issue and already has one OS patched. The other is close to being complete too. 😉
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Android 5.0
samsung galaxy 5
Started At the end of the valentine’s event. Prior to that event i rarely ever crashed.
Tunnel of love and cupid Early on. Now im not so sure.
I blew my place up and it stopped crashing. Since then I have slowly added the buildings back (except for the 300 standard offices) and it’s started again.
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1. Apple
2. iPad 4th gen
3. My version 1.7.2…Was happening thru most of the day yesterday & cOnstantly last night.
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android
nexus 7
?
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Android 5.1
Nexus 7 (the old one)
Crashing started after last market update
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– Android
– Google nexus 7
– Yesterday after update the game started crashing
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1. Android
2. Samsung Galaxy Tab 4
3. Yesterday afternoon (central time)
My husband has the same kind of tablet and his game is crashing as well.
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Android, S4, today, I have not been able to get Stewie unchecked from the Griffin house.
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Android 4.4.2
galaxy tab
worked this morning (gmt), then wont load at all after update
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iPad Air version 1 with 16gb memory. Everything working very well, no issues.
iOS version 8.3
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Android version 5.1 (Lollipop latest update)
Google Nexus 5
Crashing began immediately after the update on April 1 to v1.7.5
The game loads and then immediately closes. Clearing cache, force stopping, rebooting phone, and reinstalling does not change the results. If the game does manage to load and launch, it will then just freeze instead of crashing, and then eventually crash once it locks up the phone.
My best result so far since an update about 24 hours ago, is to have the game load for about 8 seconds before freezing.
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Android, hudl 2, 10am (UK time) 2nd April.
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Samsung Galaxy S5 (running CyanogenMod 11 (Android 4.4.4)) and Samsung Galaxy Tab 3 Lite (Android 4.2.2). The crashing started with the update yesterday (April 1).
The S5 has always been a problem because I don’t think the game likes Cyanogen, but now it runs better than the tablet. On the phone I can usually get 0.5-1 minutes of usability but the tablet crashes before it finishes loading.
On both I’ve done the stop/reset/clear data/uninstall or combos there-of without success.
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crashing started after the game updated this afternoon. On Verizon G3 Android. Never had an issue in the 4 months prior at all.
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Android
Google nexus 7
Started when I just checked from getting home, still working at 11pm es on 4/1t, can hang out on the ship as long as I want, soon as I go into town, crashes
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1. What OS are you using? Android 4.4.2
2. What device are you currently on? LG G2
3. When did the crashing start? after updating to 1.7.5
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family guy game won’t load, please help!
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As you can see, it is same for many. Please answer the questions as laid out in the above post. 😉
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Android
HTC One X
I think after update on 2nd April.
Usually crashes on loading screen, sometimes gets into game and lets me collect a few things before crashing again. Go back in and the things I collected are back needing to be collected again.
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Android 4.4.4
ASUS Transformer
After update to 1.7.5
(sometimes allows me to go to the Enterprise where I experience no issues, but if I try to collect on a character in Peter’s house in Quahog it is an instant crash)
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My significant other is having these problems, so I’m reporting for him. Everything is working fine for me.
1. Android
2. Galaxy Tab 4 (tablet) and Samsung Galaxy S3 (phone) both have this problem
3. I assume after updating to 1.7.5 (it was the night of April 1st after an update…he updated the tablet first, then the phone and both ended up having this crashing problem)
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1. Andriod – Lollipop
2. Yoga Tablet 2
3. Yesterday, April 1st. For me it only crashes when the screen moves over Tom Tucker, Mayor West and/or the Fragrance Factory. They are all close to each other in a corner, so I’m not sure who or what the culprit might be.
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