UPDATE 350PM EASTERN: FIXED!!!
Hey there Clammers!!
Bouncing by really quick with a known issue starting to spread to Players games with the Present Plaza.
What SHOULD happen is that you tap the area and the Pop Up appears showing you the Present Options inside…
Instead it is ONLY showing the tap and the Present Plaza will not open.
No worries though, I was in my game when this happened and am already working with TinyCo to fix it ASAP. Hang in there. 🙂
~Bunny
On a side note, there is a SEPARATE issue impacting Players with the Present Plaza. This one is completely different.
This other issue is that a Player has already opened a Gift, but then the screen freezes on attempting to get that Reward. Player is than put into a vicious cycle of trying to open game and kicked back to the game trying over n over to open the gift.
If this has happened to you and you are still in this loop of the game trying to open the gift, please email me a Screenshot of your opening Splash Screen and I will get it to tech to help you resolve it.
familyguyaddicts@gmail.com
Again, this is ONLY for those stuck in the loop, not issue above. 🙂
Family Guy Addicts 
Game freezes while loading. I’ve been trying to load ten times, and on the 3rd attempt, I got in, only to have the game freeze up. Issue isn’t with Sprint or my phone (plenty of memory and ram available). Thank you for responding to the issues that are plaguing this game, and hope to get to play the game again soon.
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Every time I click a thing on stewie to unlock him it keeps freezing the game
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Send a screenshot of your loading screen showing and letters and digits to familyguyaddicts@gmail.com
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Can’t screen shot because it crashes as soon as i open. Was opening a green barrel when it happened and haven’t been able to get back in for 3 days. Uninstalled and d/l again only to stillk have the same problem
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Do you have your PlayerId noted anywhere, if so send that to Bunny at familyguyaddicts@gmail.com
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My game still won’t open, it crashes from when I got a power pacc
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Please send a copy of your loading screen showing the numbers and letters to familyguyaddicts@gmail.com
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I’ve just got the repeating crash. Can’t use the game because it tries to open a present and crashes every time 😦
Can’t in game massage tiny co so I’ve emailed bunny.
Need help because the game is stuck for me now.
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I am sending them all over as I get them. Then tech is going into each one individually to repair. It will take a bit, but they are getting through them as they can. Once you are back in, you can message them from your game with any questions about items missed or time without. 🙂
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I’m just happy to be back in!
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I have a different question about the Present Plaza. I’d been hoarding Green Barrels until Monkey Kong’s timer had finished, since there was NO way I was going to get him, since I unlocked Peaches with only 24 hrs left on my timer (she’s finally on her 24hr task so I can progress to Phase 3 tomorrow!). So I didnt want to waste the resources, since I wouldnt need Bongos anymore.
Except…Bongos are still dropping, even though MK’s been gone for 2 days…??? Anyone else having this problem??
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Yes I unlocked him and they are still dropping.
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Yes, I was getting bongos (even three at a time!) long after I let Monkey Kong’s timer run out AND had already gotten enough bongos for him anyway. I told TinyCo that it was like getting socks for Christmas.
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My game is frozen for the second time. I have emailed but gotten no reply. I am going to miss my monkey if it isn’t resolved soon. This is my loading screen.
Oops, except I can’t figure out a way to post s photo.
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Don’t send or post your loading screen on here, send it to Bunny at familyguyaddicts@gmail.com
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my game crashes everytime i open it and the same thing on facebook is this a known thing going on its stuck opening a barrel and then crashes
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Please send these details and a screenshot of your loading screen or PlayerId to Bunny at familyguyaddicts@gmail.com
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Having the same problem, but with a ghostly gift. Tried uninstalling and reinstalling, but no good. I have emailed my loading screen.
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If you emailed me already, it is just a matter of waiting for tech to get through them all.
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Help! I am still stuck in the Vicious Cycle Freeze! I’ve been locked out for about a 3/4 of a day now and Monkey Kong’s timer is ticking away. Any idea on how long it takes the issue to get resolved? I sent a splash screen image to familyguyaddicts@gmail.com last night.
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TinyCo has to fix each game individually, hope you’re back in soon.
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Thanks everyone for your help! I finally just became unlocked. Lost a whole day and I play this game religiously (set my timer to go off every two hours).
If you sit down and think about all the things we lost due to these malfunctions, you can imagine it’s quite a lot. Stewie Bucks, Clams, player’s tasks, stocking stuffers, etc. How do you think TinyCo. will compensate us for this loss? I mean this in not just a satisfactory “Sorry about the inconvience” type of response needed here and an extension of play time is not sufficient, cause I lost Stewie Bucks and clam drops that I can’t get back.
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Same here. Issue now resoved. Thanks!
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Totally different issue, but when I try to visit friends’ towns, I get Ollie popping up telling me I’ve levelled up to Level 87, then the game crashes. Repeatable every time.
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Have you tried any of the basic troubleshooting in this post https://familyguyaddicts.com/2016/12/01/family-guy-quest-for-stuff-technical-help-crashing-lagging-game/ If that doesn’t work then please report this to TinyCo via your in game support.
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the plaza issue was resolved, but all the boxes I had saved up were gone!
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You will need to send a support message to TinyCo using your in game contact explaining what’s happened.
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Is there any known issue about power ups drops for peaches? Its been over a week since any of them have dropped in my game.
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Please report the problem to TnyCo via your in game support, you shouldn’t go a week without a drop.
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Not in mine
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Fixed now
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The plaza issue is now resolved in my game.
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