UPDATE 7/15: Try your games again!!!
UPDATE 7/12: I need some help from readers in the Sacramento, California area. If you are in this area and wouldn’t mind, please email me ASAP. familyguyaddicts@gmail.com. THANKS!!
UPDATE 7/11: Morning all… so the “issue” last night was new and isolated quick. Not the same as the other two they’re still trying to track that hit around Mobsters. So most should be right back in.
For everyone else still locked out, please keep posting the answers here if you have not already. To me, the core cause seems possibly related to Android Updates (like within Lollipop and the actual 5.2 update). Will keep working with TinyCo and our readers here to track it til we find the trigger. Thanks so much for your help and answers. I really appreciate it. 🙂
Hey there Tribblemakers!!!
All hands on deck trying to get this Android Crash Issues narrowed and need your help!! I need LOTS of info as fast as possible. Post all your answers here.
First up… If you live in the San Francisco Bay area, have the issue, can take a lil trip (Uber n snacks covered), and want to help PERSONALLY fix the issue… I need you to email me ASAP. AGAIN THIS EMAIL IS ONLY PLAYERS IN SAN FRANCISCO BAY AREA. YOU’VE GOT TO BE WITHIN TINYCO’S RANGE. 🙂
familyguyaddicts@gmail.com
Everyone else comment answers to the post below.
This is from TinyCo…
- When did this begin?
- I know some have answered many times, but we see players reporting it right after Mobsters ended, along with some who have been locked out for longer. We are trying to see if this is two different issues.
- What region do they live in?
- State of the US, country if outside the US.
- We find that sometimes, rarely, this is related to a specific carrier or region.
- What carrier do they use?
- ATT, Verizon, just wifi, etc
- Can they log on using their account on a DIFFERENT android device?
- We know logging on iOS fixes it. Does another Android device?
So let’s work together to find out just WHY this is impacting individual Android Users and get it taken care of so we can all get back to having fun!!
~Bunny
Family Guy Addicts 
I can’t load the app on my new LG G Stylo at all. It was right after the peterpalouza event. I had to download blue stacks to play it on my computer. I am level 60 and have been playing a long time. Please give me any answers. I can’t even play the 2 levels to get to the point to load my Account up. Help.
LikeLike
Sorry didn’t add the details.
USA Virginia
Boost mobile
Yes I can log in on an old phone and through blue stacks on my computer. Just not with my new phone.
LikeLike
Also… ANY Windows phones do not have the option to play the Mobile app like iOS, Google, and Amazon
LikeLike
All we can offer is basic help. Beyond that, you will have to reach out to TinyCo for game support on a device that is acting non compatible.
LikeLike
My game still won’t let me on. It load but then it’s just a black screen. This is the case on and off WiFi.
When are they going to sort this? It a been well over a week.
I don’t want to uninstall/install as it’s annoying you have to go through 2 or so levels to log in.
I’m in the UK.
LikeLike
You’ll need to reach out to them then.
LikeLike
I have an apple device and after mobsters ended I can collect my money from the buildings but I can’t make
My characters do anything and my wrist aren’t showing, and when I click to collect my
Money the sounds disappear and I can’t get to my inventory or nothing, or visit other towns cause none of the tools are up and available? Any help?
LikeLike
Are you on 1.10 in your Apple Market for the game? What basic troubleshooting have you tried?
LikeLike
1.) Since then end of the mobster event (7/9)
2.) Houston, TX
3.) AT&T
4.) Tried on old phone and tablet but still crashes. All android devices.
LikeLike
1.When did this begin?
I was locked out by the “Attempting to load a streak request” glitch from around 2pm (BST) on Sunday July 5th. From around 8pm (BST) on Monday July 6th this smoothly moved into crashing on load, and I have not got in since.
2.What region?
UK
3.What carrier ?
Wifi
4.Can they log on using their account on a DIFFERENT android device?
I use a Kindle Fire – I tried on my second Kindle Fire – didn’t work
LikeLike
1.Game has been crashing since the end of mobster event.
2. Manchester, NH
3. Boost Mobile and Wi-fi
4. I don’t have any other device to try to open game with, only my Android phone. I have the Samsung Galaxy prevail.
LikeLike
Have been unable to load game at all since 6-8-15, when leader boards went live, still getting SAME error load message, never has changed, have tried everything but do not have access to another tablet or IOS (is this Apple?) Have been in constant contact with Tiny Co and no answers that have helped, Midwest, Wifi only on Uverse/ATT
LikeLike
Tried to load the game on my Desktop and get the EXACT Load error screen
“Load Error message: Config empty for id starTrek_klingonTemp in Buildings”
LikeLike
The Facebook app in the Chrome browser didn’t initially work for me.
The reason was that the loading bar completed far too early making me think it had struck at the end rather than ⅔ in, that I’d been used to seeing with the mobile app crash.
Unlike the mobile app (which you install before you launch), the first time you run the desktop/laptop Facebook app, it has to download all the data and not just the core programme at the same time.
When the bar reached the end on mine, I could see that my computer modem was continuing to download data for a long time after. I’m guessing alot of people are giving up when they see the bar stuck at the end. Wait. Even a few minutes. Maybe even do a page refresh and try again.
LikeLike
My android game has been crashing for almost 2 weeks now I can log in as a guest but not get on my game I live in north eastern Pennsylvania and use Verizon please help with getting this game to work I miss it
LikeLike
I’m in the same boat. I open the splash screen and load about 65%, then crash with “Unfortunately, Family Guy has stopped.”
1: I’ve been lock out since the day before the last day of the Mob event. Was not able to get back in on the last day or since then.
2: Southern CA
3: Verizon and Wifi
4: I tried to open the Facebook game to no luck. Even though it’s not supported I also tried on BlueStacks to the same result as on my phone. I also tried clearing the game data on my device, opening to the tutorial, and then changing user to relink my actual game. The tutorial opened and played just fine but went back to crashing upon relinking.
I play on a Droid DNA with Android version 4.4.2.
LikeLike
I’ve been locked out since 2 days before mobster event ended.
I play on a Motorola RAZR MAXX HD, Samsung Galaxy Tab 3 and a Samsung Galaxy Tab 4
I’ve uninstalled / reinstalled several times, no help.
Verizon wireless is my carrier, I also play on WiFi.
I live in Boston Massachusetts.
LikeLike
I’ve already given my details but wanted to update… I’m still having the issue, so I tried installing on my iPod touch, and after going through the tutorial, I logged into my account and now the iPod touch is crashing too… I hope they get this fixed soon… At least my Simpsons game still works!
LikeLike
1. I’ve been locked out since the morning the Mobsters event ended (was working fine at least as of around 11pm gmt the night before).
2. Tayside, Scotland, UK
3. Alcatel Onetouch pop 7s, using either EE or WiFi
4. Can’t log in on any device (I’ve tried several including facebook and my husband’s Sony z2, which never crashed.)
LikeLike
****
Thanks for doing your best to keep us informed!
LikeLike
Feel free to address this on open thread or our Q&A page. Keep this post specifically for only the stats. Thanks 🙂
LikeLike
1. Last day of the Mob event – I wasn’t able to complete it.
2. Israel
3. Golan Telecom, but also wifi
4. I have tried several Bluestacks instances, as well as the Facebook app (which gives me the error “Config array TutorialTrigger was already dropped”). I do not have another Android device to attempt this with.
LikeLike
1. Night of July 7th was the last time I was able to get in
2. Kansas
3. AT&T
4. All Android devices locked out (Samsung s5 and nexus 7 tablet)..
HOWEVER, my husband is still able to play on his android device (LG). I was even able to uninstall and reinstall and then log into his game on my android and his game is working just fine, where mine is locked out. So for now, I’m playing his game on my phone while he’s at work 🙂
So being as how he has the same Android system update, I’m not sure if that is the problem or something else. It seems odd that he can play on his android device as well as on mine, but my specific account is locked out. As soon as I log my account in, my game shuts down.
LikeLike
Ya know, I wonder if another question they should ask is what level we are at. Or how many characters/buildings do we have. Because maybe it’s related to how many total buildings and/or characters we have or even the level of our towns? There are so many factors at play here.
LikeLiked by 1 person
I just updated my android to the new lollipop yesterday but I havent been able to get in since a few hours before the Mob event ended. I llive in Northern New Jersey. I am with TMobile
LikeLike
Has the cRashed been reSolved yet?
LikeLike
1.) My issue started July2, the game crashes a few seconds into the splash screen while loading. Tried uninstalling and reinstalling several times with the same result.
2.) Illinois
3.) Verizon
4.) I can log on to the game using an android nvidia gaming tablet but still cannot on my HTC One M8. Instant crash.
LikeLike
1. Thursday july 9th, sometime in the morgning ETC.
2. Norway.
3. Wi-fi, Telenor/Djuice
3. Don’t have any other devices than my S6 at the moment.
LikeLike
1. After putting out my new items from the mystery boxes (mobster event) is close to to when i could no longer open game. Was not able to open before official end of event. Found a small upload the night before end of event
2. Springfield, Mo.
3. Wifi from home pc
4. I have a nexus 7 first gen. My husband can play his game on his nexus 7 second gen, my game will not load on his either
LikeLike
When did this begin? Monday July 6
I know some have answered many times, but we see players reporting it right after Mobsters ended, along with some who have been locked out for longer. We are trying to see if this is two different issues.
What region do they live in? New York
State of the US, country if outside the US.
We find that sometimes, rarely, this is related to a specific carrier or region.
What carrier do they use? Verizon
ATT, Verizon, just wifi, etc
Can they log on using their account on a DIFFERENT android device? No
We know logging on iOS fixes it. Does another Android device? No access to ios device, logging from different android allows fresh game to boot, but crashes once login is complete and save game is uploaded.
LikeLike
Been locked out since mob event when the don retriggered.
I live in Texas and play only on wifi.
It crashes upon loading, can’t get in at all.
I don’t have access to an ios device, tried the facebook trick to no avail, and have emailed tinyco.
LikeLike
1.down since early morning July 4th
2. Michigan
3. wifi off of charter cable
4.no other devices to try
LikeLike
both my android devices quit working at the same date. Sunday 7/5 could not log in.
Samsung phone S3
Samsung tablet 10.1
both quit same day – crash during load screen
LikeLike
I already posted but after reading the above new content I did do an update with the new lollipop on my android samsung galaxy s5 but it was a day or two after I was already kicked out and çouldnt get back in. So far I’ve been locked out since July 9th roughly 11am
I clicked on the create button to make School girl tricia and it kicked me out. Hopefully this issue gets fixed quick bc it kinda sux now that I cant play the magic mike event and am missing out on all that new content
LikeLike
1. I’ve been locked out since the morning the Mobsters event ended (was working fine at least as of around 11pm the night before).
2. Chicago area
3. Sprint and wifi
4. Can’t log in on any device (I’ve tried several including an LG phone, LG G Pad, Kindle Fire)
My game is linked to my email address, not Facebook, so I can’t do that… “Account Info” didn’t show up as an option through FB beta. Also don’t have an iOS device to try.
LikeLike
Hi, I have been locked out since 8.30am UK time on Saturday 4th July. I last played at around 4 to 4.30 am on the 4th. I live in the UK. I use Vodafone 3g and WiFi on Sony Xperia m2. I have tried the beta site through fb but it wouldn’t load. I have emailed tinyco with everything they have requested. I hope this helps as I still want to play.
LikeLike
Been unable to load the game since 3rd July played on the 3rd went away till the 5th and when tried to log in it just keeps crashing when loading both on my Galaxy tab4 10.1 running 4.4.2 and my Galaxy s5 running 5.0 have tried reinstalling and clearing the cache on both but to no avail nearly 2 weeks now sinice I last played
LikeLike
Hey, I just wanted to let you guys know that if you are still looking for people in the sacremento area, you may want to post a seperate post that’s something like (help for tinyco) because this particular post no longer shows up without clicking load more posts. So you may want to post something that goes to the top and everyone sees to get more hits. I see it because I still can’t log in (you might be right about the lollipop thing but I also thing it may be an HTC one M8 thing or even a 5″ inch android screen thing too) and have a special tab open for this particular post. However others not following it or maybe less tech savvy may not necessarily see it. I have been going through withdrawl and I have missed sooo much. I just want to help you guys and tinyco get this fixed. If you haven’t found anything to help, I have a pretty good laptop, I can Skype in or even send a compressed image of my phone to them if that would help (with the assurance of keeping things private).
LikeLike
I am getting response. I have been in contact with those that posted here on the site personally. Thanks though. 😉
LikeLike
My crashes started on the last day of the mobster event July 9th with about 18 hours to go. I live in the Netherlands and I mostly use wifi for playing the game. I haven’t tried to log on with a different Android device. My Samsung S5 is running on Android 5.0.
I removed the game, cleared the cache memory and restarted my phone. After reinstalling the game it started with the tutorial. Then I loaded my level 60 profile and it crashed in the same manner as before. So unfortunately this was no sollution.
LikeLike
My issue started on July 7th. I logged in the night before with no problems. The next morning g it won’t load. I’m in Kentucky using AT&T with a Galaxy S4. I can’t get the game to load on facebook or an S3 either. I tried uninstalling and reinstalling the game and it let’s me in to play from the beginning but when I try to load my saved game it crashes again.
LikeLike
Logged out since 8th july
from Hungary
with 4g and wifi
samsung galaxy grand prime
LikeLike
1. Locked out since July 8. Many crashes before then.
2. California
3. Wifi and ATT
4.Can’t log in on Galaxy S5 or Nexus 7
LikeLike
Where in Cali? By San Fran?
LikeLike
Sorry, So Cal
LikeLike
Darn. Thanks. Looking for those close to Bay Area or Sacramento with the issue.
LikeLike
Is there any update from TinyCo on this? There seems to be a large percentage of Android users affected by this crash error and basically “mum” from the creators. Any light at the end of the tunnel? It’s been like 100+ hours of no game access for me and I’m starting to consider just putting it down… permanently.
LikeLike
The issue is within Android, not their game. So they are still trying to pinpoint it. The issue is as with many OTHER issues, they need to see it happening or be able to recreate it to find that trigger point so they can create a Patch workaround to get players past the Android wall and back in their games. They are now reaching out to the public… like this very post, to get additional help. It is why I am reaching out to impacted players in Bay Area and now Sacramento Area of California. I need someone to be able to let it be seen LIVE. It will help immensely for the Engineers to get a patch.
LikeLiked by 1 person
I wish I could’ve been more helpful; I’m in Dallas, TX. I did just get back in, a couple hours ago, by trying the “iPhone” workaround and logging into my account on a friend’s iPhone. Thankfully, that worked for me and I got back in on my Android (Note 4) immediately afterward, but I still feel like I’m super behind on the Magic Mike event, now, and I know I missed getting Don Corleone because my game locked out last Thursday morning, preventing me from ensuring I would finish in the top 10k on the leaderboard. Just super disappointing to have missed out on so much. Really wish I could’ve logged in on Windows or Facebook and played that way.
LikeLike
****
LikeLike
Let’s keep this off this post and put it on Open Thread. I want to keep this one to the overall Q&A only. 🙂
LikeLike
I would swear that you said the “Fool’s Gold” questline (with the Golden Pool) was iOS-only, but I now have it on my Android game (after using the iOS “workaround” night before last). Is it possible that the Fool’s Gold questline is causing this issue somehow? I’m on Part 2 of it, “Place the Golden Pool,” but clicking “Go” just closes that window and does nothing else. I’m wondering if that questline is somehow trying to load on Androids, too, and the load process is failing because of that. Not sure at all, but it certainly does seem strange that an “iOS-only” questline would immediately pop-up on my Android device, right after logging into my town on an iOS device. I would’ve thought iOS-only quests would ONLY show up on iOS devices, and vice versa. Just a thought!
LikeLike
Nope. It triggers it as soon as you use an iOS. It is in your game now in the task menu so you will see it there on your Android, BUT… you can only unlock him on the iOS device and get his Golden items. Once he is unlocked… you CAN continue his questline and play with him on your Android. 🙂
LikeLike
My issue started about 3 hours before the Mobster event ended. I hit the load screen and it shuts down. I have tried on my tablet and my Galaxy phone and neither one can load. I am on Verizon and I live in Tennessee. I also tried logging in to the Facebook beta game on my desktop and my laptop and neither of those could load. I really hope this is fixed in time for me to get Magic Mike. Please TinyCo, you are my only hope.
LikeLike
Im still having the issue, last time that I logged in was Wednesday 07/08 morning..
live in ohio
wifi only
don’t have ios
LikeLike
1. Started July 10, after I downloaded that latest update after the mobsters event
2. Dayton, OH, USA
3. Verizon, with WiFi and 4G
4. Don’t have another device to log in on, currently using Samsung Note 4. Been trying to load game for 2 days, crashes on loading screen
LikeLike
1. It began at the last day of the Mobster Event.
2. I live in Massachusetts.
3. T-Mobile
4 Haven’t tried another Android device. I do have a Facebook account but I accidentally erased it, so I screwed there.
LikeLike
Ive always played my fanily guy game on my Droid Mini andriod phone but every time for the past week my game has crashed on loading so I’ve missed out on so much new content. I hope tinyco gets this fixed soon its kinda depressing not playing when you played the game since almost its launch. 😦
LikeLike
It started right around July 1st. Game still crashes over and over. I play on a Samsung Galaxy s5 on Telus and wifi here in Niagara, Ontario Canada. Last tiny Co said it was an operating system issue. I hope it’s resolved soon as I can hardly play at all and am missing this little Magic Mike event
LikeLike
Logged into game using a friends ipad last night and now my android works. Strange popup of placing the “gold pool” for a mission called “fools gold” . Other than that everything is working fine now.
LikeLike
Lol. You triggered Gold Suit Peter. He’s iOS only. 😉
LikeLike
Mobster & os update came at same time for me.
Verizon
Texas
No iOS device to use.only Apple product in house is power mac.
LikeLike
I have no problem with my game. But a friend of mine does.
I tried to login to her account on my device but it crashes.
I tried the FB beta page and this is the error I keep getting: http://i57.tinypic.com/2hci04p.jpg tried it several times but same error every time.
started: around the end of the mobster event
netherlands
t-mobile and wifi
logging in on several different android device does not work.
unfortunately no apple devices around to test.
LikeLike
1) it began after the mob event finished.
2) NY USA
3) Verizon and wifi
4) no I have tried on my note 4 with lollipop and my asus transformer prime t201 jellybean and both fail after I load my profile
I have tried all of the trouble shooting steps in the link you have provided in at posts as well.
LikeLike
***
LikeLike
This post is for specifics only. Please keep it that way 😉
LikeLike
Hi –
1. July 4th morning 😦
2. Larchmont, NY
3. Verizon – Wifi
4. Galaxy S5
5. Updated both the game and galaxy software – still cannot log in on Galaxy. I tried using my Kindle (wifi) and I was able to get into the game but not my original game (level 48 or something on Galaxy). I uninstalled and reinstalled the game on the Galaxy and I still crash before the game opens.
LikeLike
PS I don’t have an IOS device.
LikeLiked by 1 person
Last Monday around noon
Tampa Florida
WiFi
Nuvision kit kat 442 tablets.several types of phones,,,,,,The Don and his goons had just appeard and was workin on Bonnie before the crash,,,,,,crashed while I wasnt playig.Logged in on multiple android devices and always crashes on load.
Reload works fine till I try to load my Facebook save and it crashes again. Received first notification since Monday to go help Peter so I got that signal,,,,still refuses to load.
LikeLike
1. Before the end of the mob event my game crashed and I haven’t been able to log in at all since then it just goes to the loading screen and crashes.
2. Illinois
3. tostab03
4. Yesterday I emailed tinyco about not being able to log in but haven’t gotten a response. I do not have an I-Device for the work around. ***
LikeLike