UPDATE BUNNY: In the process of troubleshooting these issues, they want to look more into specific games impacted.
For those of you with EITHER issue, can you please email me with your Player ID or a Screenshot of it (Main Menu, Account, Long # lower right corner), the issue that YOU ran into, and what it has prevented (like missing Jasper items or can’t progress). Thanks so much for your help. 😉
I am needing a couple Player ID’s from those that ONLY were locked out and did not get all of the items, like the building for Jasper. Please send me your info ASAP. 😉
Hey there Ho Ho Ho’s. Jumping on in to offer some updates on one of the things we are seeing in the comments. The MAIN one right now is the Gift Box lockouts.
Many of you were excited and anxious to get all the boxes cleared out so one of two things happened…
LOCKED OUT OF BOXES INCOMPLETE
You wrapped and opened the boxes, but for some reason the Gift Box closed out and locked up before you could get all the prizes inside.
This was reported to TinyCo, they are working on a patch, it will be out with the upcoming update.
In the meantime…double check your Inventory all over just to make sure one of the prizes didn’t sneak in there. They are not in any order so it is easy at times to swipe right past them.
LOCKED OUT OF PROGRESSING IN GAME
Many players eager to just get the job done, did it so fast that the questline requirements were never triggered before you got done. In other words, players didn’t wait to get the walkthrough to clear one box before clearing all boxes. Now those same players are stuck and unable to clear the task to proceed on the questline.
This issue was also reported, they are working on a patch. Will update once we get word on if it will be with the upcoming update too.
In the meantime, we suggest other players to at least save one box of each to use for the questline progression so you do not run into it too.
Hope this helps a lot of you out. Feel free to still write in to them just so you have a ticket open that you ran into the issue too.