1,241 responses to “I Got A Glitch!! Game Issues

  1. Help please bunny! The perfume sprayers have frozen my game, can’t go near any roads as it just freezes, can’t get to characters or couples, force closed, uninstalled, messaged tinyco…at a loss now.

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    • Can you get in the game long enough to store some items? Do you have a lot of animated/moving items or buildings in your game? See if you can try any of these steps while you wait for their response.

      Family Guy Technical Help: Crashing and Lagging Game

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      • Got on long enough to remove alot of things but it seems it’s where they’re removing the perfume sprayers, so I clammed Cheryl forward and there’s only one glitchy area left now, I think it’s my last sprayer being cleared, thanks for the advice! Stop my son laughing at me for getting so annoyed!

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        • It’s the outside animation. Many games run into glitches with that kind of memory drain. I combat it in my games by storing items that are animated, trying to keep characters on inside tasks, and clearing MORE memory space on my device (along with making sure ONLY the game is running on my device). All this extra outdoor stuff is messing with the game. The PDA characters. The Sprayers. Etc. At least something is helping.

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      • I tried following your tips. It…didn’t seem to improve much. I kinda think it has to do with the perfume sprayers because it didn’t start freezing my game until they showed up in my game last night. Also, I get those weird glitchy animations when Glenda & Arnold try to clear them (but not Ida…hmm). However, I did notice the same type of animation glitch (only larger) hovering over the coffee shop sometimes when there’s a couple on a date in there. I have screenshots if you want me to send them in but I dunno who to send them to. 😛

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        • I got the Coffee “fireworks”. Lol. Giggled with TinyCo over them. It’s actually a cool burst look. Would make for someawesome animation on something. Lol

          The others familyguyaddicts@gmail.com

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          • Sent the screenshots. Yea, they look like those old screensavers PC’s of the multicolored lines that bounce around and make shapes sometimes, ya know? Makes the coffee shop look like a laser light show is going on, right? Woo!

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        • Even without other animations going on can’t get near roads if anyone is clearing a perfume sprayer. Hopeless! No other things running, very frustrated still…

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  2. I have had family guy for quite along time and not had many problems but now when I try to load the game as the loading bar gets half way it comes up DATA ERROR Can anyone help please email me asap

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  3. So I haven’t been able to play t game for almost a week now ! It keeps on saying DATA ERROR ! PLEASE HELP ?!

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  4. I am having problems playing the game it loads then kicked me out help

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  5. Since the valentines update my game crashes a lot and when it goes back to my home screen the wallpaper changes to a default one. I’m on galaxy s5. Anyone else having this problem?

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  6. I am receiving an error message that says the event is attempting to end prematurely.

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    • Do me a favor…email me a screen shot of your opening splash screen And your player ID (menu, account, lower right long set of numbers)

      When did this start?
      What device?
      Can you get in your game at all?

      familyguyaddicts@gmail.com

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      • I sent an email, it started 2 days ago. I have a Samsung Galaxy S5 Active

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        • Thanks. Reported it to them. Do me a favor and contact them too from your game.

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        • I have same phone, same problem. Any luck getting an answer back yet?I’ve spent an insane amount of money on this game. I’m embarrassed. But, saying that..now game keeps freezing, crashing, characters don’t do what I sent them out to do, I come back to check the hours and All my characterstuff are walking around. If not all. Many. And ones I made sure it the clock had started. Anyway, been playing yr, yr 1\2. I had tons of animations n all characters. I put most the moving stuff away but, are u saying, I’m a member of Google that I can just save my game..in Google + games or Gmail or something else entirely. I won’t restart this game. I don’t want to lose all I’ve gotten n time I spent. It’s taking almost 3gb on my phone n then 2.7?gb for the game itself. My whole phone is goin’ to hell. Many apps don’t work correctly. Do u have any advice? PLEASE? I have a galaxy 5 as well n I saw there’s some problems specific to our phone as well. PaLeasE any advice. Advise me. HeLP
          btw. The valentine’s debacle is a hot a hot mess. There’s different directions..u have to do certain things at certain times or u can’t get the prize..the “enamoured couples” that’s all messed up. 1 site told me to update to the 3.8 ver.Guess started on 3.7ver. I’ve got4.1 or something. Please tell me wht to do bc I refuse to screw this up n end up without getting all u can. U miss something u might as well not even put in the effort to check it 50xs a day…whoo…aggravated. like I said PaLease H€LP

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      • I can’t access my player id. When I tap anywhere on screen it attempts to reload.

        Liked by 1 person

  7. Hi. Today about 30 minutes ago I recieved the last ghost I needed for King Butt. I clicked the pyramid and then hit “ready”. The game took me out of the pyramid, but then disabled the ability for me to click or drag anything. Animations are still going on in the background and tasks are still taking place, but I can’t click any checkmarks, I can’t slide the screen, I can’t visit the shop, I can’t visit the inventory, etc. All abilities of movement have been taken. I have tried exiting out of the app and restarting my phone but it still won’t let me do anything. (I have yet to uninstall because I’m at school right now.) Have you ever heard of this? Please respond because I really want King Butt and don’t want to miss out while I’m so close! Thank you!

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    • I have not. Before you do anything too drastic, take a screenshot if you can of your game progress. Then, when you have a good strong WiFi signal, force close the app and restart your device again. Even see if it will let you go to Ollie Land.

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  8. Still can’t place the Barrington country club. I can’t do any of Buzz’s missions. I bought the country club months ago and still haven’t seen a fix for it, although now it’s back in my inventory. When I try to place it, I get an error message, “Problem placing item: country club in inventory”. Any idea?

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  9. My game is frozen trying to get the perfume from the factory please help me

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    • This is a glitch that went around when District 9 first open, it should have been resolved with one of the app store updates. My best suggestion is to contact TinyCo and let them know you’re still getting the freezing, they may have to release another patch.

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  10. So what are the little action slate icons next to specific tasks in game?

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  11. load error empty id in virtual T *Bpc::ConfigObjectFactory::newObjestForld(const string&) const[T=Bpc::Reward] any idea what this means?

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    • New one to me. Report it to them if all the basic troubleshooting doesn’t clear it up.

      When did it start happening? Was it after you built something or purchased something?

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    • Roberto did you ever find out how to fix that load error empty id in virtual T *Bpc::ConfigObjectFactory::newObjestForld error?.i am having that same problem. Don’t know what it is or how to fix it.
      If you give me a reply it would be greatly appreciated.
      It figures I have unlocked every character in the game in and unlock every building and now this happens last time it took to TinyCo over a month to reply I hope it’s not going to be the same.

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  12. One – why can’t the Bitch Stewie cloning machine be stored. I keep getting a message from Peter saying I still have to unlock that character, but that event is long past.
    Two – why am I still earning stuff for rite-of-passage tower. I already completed that once.
    Three – what is the deal with the blimp? It still says I need more plutonium.

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  13. 2 problems. 1 is I can’t tap the endless summer boombox. I saw it once and tried to place it but after that it disappeared. I tried getting Peter to drink coolade again but that didn’t work.
    The other problem is I got the hooker Peter outfit but I couldn’t do the hooker task as he was already doing something else. Now I can’t get rid of the exclamation mark above his head and on the screen. What can I do?

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  14. Elizabeth Murphy's avatar Elizabeth Murphy

    Hi, Every time I try to unlock Patricia I get the ‘unfortunately family guy has stopped’ message come up and I get logged out… I’ve tried rebooting my phone/ not playing for a few hours/ updating my phone and nothing works. I’ve sent them a message through the family guy app… has anyone else had this problem?
    Thanks

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  15. Going on day four without game access. I get a weird character dual error and it simply won’t open the error just pops up over and over on my iPad. I’ve emailed them once and left two replies on their contact sheet, no reply yet. 😦 I’m starting to remember there is a sun and reconnect with my daughter, ack!

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  16. I have everything for Jillian and the lock is yellow and jumping but every time I go to unlock her my game crashes. I got her once and she and Glenn had a conversation then my game crashed and she’s locked again and won’t unlock.

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  17. I have obtained everything needed for unlocking Jillian but when I click on her to unlock her my game just crashes. I’ve tried uninstall re-install, rebooted phone, wiped the game data from my phone entirely, same result. Any tips?

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  18. After the event ended I had Babs doing a quest and when I went to complete it it shows that quests have no rewards.
    And now I’m locked in a infinite loop of stupidity
    HALP

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  19. I play on iPone 4S and can no longer hear character voices or sound effects
    I only get sound of money and the VERY occasional character phrase
    Musuc is fine
    Please advise – thanks

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  20. Your comment is awaiting moderation.
    I just unlocked the Pirate Cove, and when I talk to Peter, he talks about the Pirate Cove but it won’t unlock the quest. I’m on my laptop and I already tried restarting my laptop. PLEASE HELP.

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  21. I’m having an issue on the checklist. I still need to get Quagmire’s present, which says it is in the fancy gift box. But when I click on it, it says that I’ve completed the box, when I still need Quagmire’s present. I don’t know what to do. I already contacted TinyCo but they haven’t responded and there’s only 3 days left until the event ends :(.

    HELP!

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  22. Please help I have been playing the game ever since it came out I have all 51 characters. But after the Christmas update there audio isn’t working nor on buildings but all Christmas chAracters have audio. How do I fix this?

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  23. Great game. But I got all the things to unlock jasper and now all I have to do is press the unlock button but Everytime I press it, it shut down the game. How do I fix it?

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  24. When I try to visit neighbors to give gifts, it says I need an upgrade but there are no upgrades available.

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  25. I have the problem with consuala were she says attempting to end even prematurely.. Plss help .. I emailed you and you haven’t reed it so soo plss help me.. Me and my little sister want to play😔😖

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  26. Every time I try to open the game it says that it is trying to end the event prematurely and goes back to the loading screen.

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    • Please email TinyCo

      Email them at help@tinyco.com. Make sure you put in the message that the “event ending prematurely”.

      If you can get into your game, send your player ID (Menu, Account, Long number lower right)

      If can’t, send a screenshot of the opening screen with the numbers on both the left and right side.

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  27. I start the game and at the end of the load screen it says “Not enough workers for 1 building and 1 blocks in save game ” The game is up to date, been playing for a year solid with no problems and now I can’t get on at all. Any fix for this?

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  28. Yeti battle is terrible!!! Had Lois and Mort on task for 24 hours solid and NOT ONE BLUE STOCKING! Makes it very hard to progress. Not spending any more money and if it skips again, I’m out. Not worth the time when you do NOT receive ANY of the prizes.

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  29. I am battling the Childish Yeti and Mort just hit for 0.. Which now makes it impossible to beat him in the allotted time without spending clams.. I even used your tip to have Mort attacking while the Yeti was “away” so right off the bat he went down 2.. Have you seen or heard about Lois or Mort hitting for 0?

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  30. Hola! Aparece consuela y me da un error: child name action boss tool tip bg not found.

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  31. I keep playing family guy and it keeps booting me off again and I have tried uninstalling and reinstalling the game and its still the same and driving me mad now been like this for 3 weeks need sorting

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  32. Some new outfits are filled with some items required, already picked up for other outfits then they dissappear.
    E.g. Peter Anime had 4/3 bandanas, I built arcade and got last bandana to make lois Rambo, and Peter Anime went to zero bandanas.
    Similar thing happened on another outfit.

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    • I think you kind of answered you own question. There are items that SEVERAL characters need the same of. So…if you have say…3 characters needing a total of 25 items, and you have only collected 7…once you make one character, they will take what they need and leave the rest. You still have to collect the overall total amount. Much like money. You can’t use $20 to go to three stores and buy 3 $20 shirts again and again. Once the $20 is used, it is gone. Hope that helps to make sense.

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  33. I think i got a new one (no google results)
    .. as soon as the game is loaded :
    Consuela says: ” Error attempting to end event prematurely” ..
    I tried clearing cache, data, and uninstal-reboot-install
    but it locks me out of my game as soon as i log in with my tinyco account.
    😦
    reported to TinyCo, (from guest account), waiting for an answer will update you when i know more…

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  34. So I am ready to upgrade my tree to merry Christmas tree. The task has been presented and the timer is up. Howe’ve when I click on the tree is just says to check back later for the next portal. Huh?

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  35. Working on “The Wild Wild Mayor West pt 3” I need to have Brian fact check on the internet. Brian has the task but it awards gingerbread men and the picture is a present, not the computer. I have had him complete the task but it doesn’t complete the mission.

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  36. In the Christmas tasks im trying to unblock jasper. But I can only get him by having stripped Christmas boxes. But it won’t let me make anymore and I can’t make the next type of gifts without jasper to clear the mall santas. What do i do?

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  37. Looks like I ran into a big new glitch today. I’m on iPad 2. I noticed the blimp platform and boom box in the store, things I already have in Quahog. I foolishly built a second boom box, and now the game won’t start up. I just get the loading screen then the Consuela screen.

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  38. I can’t use or place Barrington Country Club, I keep getting the error message “Problem placing item: countryclub in the inventory”. Any ideas?

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    • That is a new one. If the basic troubleshooting doesn’t help, contact them through your game please.

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      • I’ve reported the same issue several times and keep getting a response (after several weeks) that says “tough ***, we have more important problems than fixing the thing that you paid for”.

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        • So you got the automated “we’re Clearing messages of all those that had a mass issue we fixed so we can focus on those still needing help”?

          And did you reply to the automated one to tell them you did still need help?

          Message Clearing is normal and needs to be done on a weekly basis. Many players flood their inbox with basic questions the FAQ or or site can help answer. Or if a mass issue hits during a new update and they pushed a game patch fixing thousands of games at once and making all those emails pointless.

          Just keep responding until you’re issue is fixed. Especially reply to the automated message clear. Doing so keeps you in line to be helped.

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  39. I’ve had my progress not register three times now today already. Numerous tasks keep reseting as if ive never completed them. Ive completed the thanksgiving task part one 3 freaking times now. I’ve had Peters boobs joke twice. Despite completing tasks, collecting and sending characters on new tasks it keeps going back as if the initial tasks weren’t completed. Some of my drops ain’t registering either. This is getting tedious. Any similar reports or ideas what is doing this?

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    • When that happens to me, it’s usually when I’m in a poor WiFi area and the game can’t sync or if I left the game to fast for the actions to not be able to register (same if you’re kicked out while in middle of something)

      All I can suggest is make sure you’re playing while linked to strong WiFi or visit at least Ollie land before you exit the game to give the game a chance to sync your progress.

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      • Thanks for the advice.

        All seems to be back to normal again… guess it just wasn’t syncing correctly the other day, though I’m not sure why exactly. I was only playing when home, sitting near my router, with no connection drop out. Odd.

        Will remember the ollieland trick should it happen again.

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  40. I play family guy on my phone ( samsung s3). When i first started playing it was fine but now every time i go on the game which is quite often it crashes after a few seconds and completely goes off. So i have to reload and it goes off again making it really difficult to complete any quests. Im getting really frustrated now. Can anything be done. Im on level 40. Ive also got tapped out on my phone and that is fine. Thanks.

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    • Limit amount of items in your town. Try to allow MORE storage space for it on your device (I keep mine on an external SD card). Make sure you are on a good strong WiFi Signal.

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  41. I was wondering. Is there a way(with the new restrictions) to get free clams and if so without a survey or virus.
    -Whit

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    • Just play. Seriously. Many times there’s been free clams during game progress. Clearing characters from events like the trick ot Treaters. Visiting Ollie Land. Carl now.

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  42. So dealing with the B word Stewie event, I went to sleep at 1120pm eastern (ie after a spawn cycle which I collected so there were no more Stewies & after I reset the 4hour tasks) I woke up at 315am eastern thinking I would get 2 sets (the 1am eastern ones and the 3am eastern ones) but I only got the 3am eastern ones (ie it doesn’t seem like the clones spawn unless you collect the 2 hour rent, I tried force closing after I collected the first 8, I did use the force close last night to power through the first 50, idk, I can collect every 2 hours during the day but I thought the purpose of having a clone max of 36 meant one could conceivably go on every 8 hours and still get all the clones– perhaps it means you can force spawn every 2 hours and just let them wander until you hit 8 hours and then bulk collect but I wonder if it’s a glitch or how tiny co wants it (I’m at around a 5% drop rate for the bubble beards so I’d need to maximize number of clones

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  43. Anyone else noticing characters popping out of inventory on their own? I got an alert that tasks were done and I saw 5 characters from my inventory back in play. It just happened again with Trish and I had to put her back in.

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  44. Hi I can’t seem to find District 9 and Mayor West in my game, it just seems to have disappeared? Do you know of any glitches like that ?
    Cheers mate 🙂

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  45. I can’t get into the game and it says it because of a “ENGINE_CONFIG_ERROR_TITLE” and I’m not sure what that means

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  46. Gonna email tiny Co but a few things I noticed after event ended. I now show a spirit vial meter next to my shopping cart and although I see a new chunk of land in the Southeast I can’t place anything on it or even build a road. Also, it seems kool-aid man’s party crash task is m.i.a.

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  47. Hello Bunny! Wow, didn’t really expect a response, thanks! Have been an avid FGTQFS player (ok, wasn’t one of the “first”, jumped in two days after it was available 🙂 and regularly check both this and the TSTO site (over a year wasted, er, dedicated to this, but rather proud of my little Springfield 😉 for your invaluable tips and techniques to navigate the Freemium playersphere! Thanks for your dedication and commitment to the community!

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  48. Can not access the game, yellow bar loads on home screen then error message CALLED GETPLAYAREA BEFORE PLAYAREA EXISTS. Help me please

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    • They sent a patch through for this. Have you tried resetting your device? Storing some items to help on memory drain? (Especially animated if you can get in). Make some room on your device storage itself?

      If so, and nothing works…email them please. help@tinyco.com

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      • Bunny what happened, was I nuked my town had about 4 buildings left with characters doing missions. I stored all my characters that weren’t busy in storage then my device died and since then I haven’t been able to get in. I’m going to email support now

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      • Bunny, how long does it take for support to get back to you. I told them the problem, they sent me an e-mail asking for device id. So I sent them the screenshot of the load screen and my device Id.

        Then they email me back the same email asking for device Id.

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        • On the weekends it’s a skeleton crew, regular group will be back in offices this morning. If you gave them your screen shot already, give them time to fix it. They’re having to go in each game one by one to resolve it til the patch is done. So it’s going to be a bit for them to fix it.

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          • So it looks like they are not fixing the game individually as this is the email I received from tiny co

            Kelly L | November 11, 2014 | 02:01 +0000
            ———————————————————————————

            Thanks for writing in! A fix for this issue will be delivered in the next update for the game, which will be released soon. We greatly appreciate your patience as we worked to resolve this issue.

            If you find that your game still is affected by this issue after the next update, then please reach out to us and let us know.

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            • The time spent trying to resolve it individually was probably just as long as to fix everyone at same time if not longer. Game wide patches are always better as they hit everyone at once. Sorry. Hang in there.

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  49. Er, after furious searching I found the sign “dropped” behind a building… my apologies, sorry for the inconvenience. I have emailed Tinyco and apologised for my stupidity 🙂

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  50. Warning All! Just “stored” the Ghostbusters sign and it DISSAPPEARED! Gone completely! Have emailed Tinyco, awaiting response…

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